Products

Recoup reads the tickets your AI support agent closed and checks every refund, credit and discount it promised against Shopify and Stripe. It shows you what never happened, what happened twice, and what broke your policy, with the dollar amount on each. Built for Shopify brands where an AI agent (Gorgias, Zendesk, Intercom Fin and others) closes refund tickets. Read-only: it never moves money. The audit runs free in your browser on your own exports, with no signup and no file uploads.

TalaGuard Pro is an AI assistant that sits on a call center agent's desktop and helps during the call, not after it. Press F1 and it suggests what to say next, using your own knowledge base. Press F3 to ask a policy question and get an answer drawn from your documents, not the open internet. When the call ends, it writes the call note for you. For team leaders and QA, every call lands in a call log with QMS scoring, coaching comments and an optional auto-QA pre-fill. Admins control settings wi

SCSoft offers AI-powered, end-to-end KYC (Know Your Customer), Remote Identity Verification, and Anti-Fraud solutions tailored for financial technologies and corporate compliance. The platform features secure NFC identity document chip reading, real-time biometric face verification, advanced liveness detection, and an integrated web-based Video Call Centre. Designed to meet strict banking and cybersecurity regulations, SCSoft provides cross-platform mobile SDKs (iOS, Android, Flutter, React Nati

WiseAudio is an AI-powered call quality assurance platform that automatically analyzes 100% of business's phone calls against business' own quality standards. Instead of manually reviewing a small sample of recordings, teams get full coverage, consistent scoring, and actionable insights into conversation trends. WiseAudio transcribes calls and uses large language models to evaluate them, with time-stamped references so businesses can verify exactly how each assessment was made. It integrates dir

Call Mirror is a call evaluation service that stress-tests how a business's front desk and sales team handle inbound prospect calls. Caller personas place realistic calls posing as real customers — a med spa lead pricing a treatment, a patient trying to book an appointment, a shopper at a car dealership — then every call is scored against a detailed rubric and returned the same day as a shareable report with the recording and specific coaching recommendations. Beyond one-off evaluations, Call Mi

Most support teams only review a small sample of customer conversations. That means they miss the full picture: - where agents are giving wrong or inconsistent answers - where policies are unclear - where customers are getting stuck - and where product or ops issues keep coming up Revelir helps companies review 100% of their customer service interactions at the standard of a human QA analyst. Our AI scores every conversation against your own QA scorecard, with evidence for every judgment. You

AI QMS by Omind is an AI-powered call center quality management software that automates QA processes across voice and digital channels. Designed for BPOs and customer service teams, it replaces manual evaluations with real-time, AI-driven interaction scoring, sentiment analysis, and compliance monitoring. Using Natural Language Processing (NLP) and speech analytics, AI QMS evaluates up to 100% of customer interactions—analyzing tone, intent, empathy, and script adherence with precision. The pla

PulseAI360 is an AI-powered contact center platform that revolutionizes quality assurance, agent performance, and compliance management. The solution analyzes 100% of customer interactions—far beyond traditional manual sampling—delivering real-time, actionable insights that drive operational efficiency and elevate customer experiences. With AI-driven coaching, PulseAI360 empowers supervisors and agents to boost engagement, improve retention, and maximize first-call resolution rates. The platform

EvalidateQA by BPA Quality is a robust, purpose-built Quality Assurance platform that empowers contact centers with the tools to elevate performance, ensure compliance, and drive measurable improvements in customer experience. Developed by industry leaders in QA and Customer Experience, EvalidateQA combines intuitive design, psychometric rigor, and advanced analytics to deliver a holistic solution tailored to real-world operational needs.

Voice agent QA for teams who can’t afford broken calls, compliance gaps, or production failures. Simulate thousands of conversations, validate legal requirements, and monitor what’s actually happening in the real world.