Products

Meet Liberty, the first true, all-in-one cloud-based platform built for your answering service. Streamline your operations with a simplified experience for your agents, supervisors, and clients. Access real-time reporting and analytics, giving you comprehensive insights into your call center’s performance, so you can make informed decisions on the fly. With Liberty’s multi-tenant environment, agents can seamlessly support thousands of businesses within a single application.

Infosearch BPO, founded in 2005, offers variety of outsourcing services to Global Businesses. The services offered are: 1. Annotation Services Bounding box, Segmentation, Image, Video, Voice & more 2. Data Services Verification, Extraction, Processing, Conversion & more 3. BPO Services Back office services, Invoice factoring, Accounts & more 4. Call Centre Services Inbound support, Technical support, Customer service & more

Allsec Technologies' Customer Experience Management (CEM suite offers comprehensive solutions designed to enhance customer satisfaction and loyalty across various industries. With over two decades of expertise, Allsec combines human expertise with cutting-edge technology to deliver end-to-end services that streamline operations, mitigate risks, and optimize customer interactions. Key Features and Functionality: - Customer Service: Integrates human expertise with advanced technology to improve

Hello! We are Bogner & Partners, The Kenyan-German Business Process Outsourcing. Imagine world-class BPO services without the world-class fees. Dive into a world where German precision meets Kenyan drive. Experience business process outsourcing like never before. Our BPO Services: - Contact Center BPO: Comprehensive contact center solutions that enable businesses to deliver exceptional customer experiences while optimizing operational efficiency - Data Annotation & Labeling BPO: Unlea

Put an end to interview-like customer support phone calls

Callbox is Full Collaboration and Contact Center solution perfect for companies of any size from any market that want to reduce costs and increase the productivity of their employees. It includes Chat, Calling, Meeting, Omnichannel and CallCenter with third-party integration APIs and natively integrated with Microsoft Teams and Google Workspace. It is the most complete and cost-effective on the market, with hundreds of features including: Full Collaboration (Calling, Chat and Meeting) Omnicha

Winner of Outsource Provider of the Year, Pandemic Tech Innovation of the Year, and finalist for CCW BPO of the Year and CCW Workforce Innovation of the Year, Omni Interactions is the fastest-growing BPO in the US ranking #341 on the Inc. 5000. Its winning strategy is comprised of a unique business model utilizing remote brand ambassadors and AI-powered cloud-based technology to provide on-demand, scalable, omnichannel customer experience at a 25%+ lower cost. Frost & Sullivan analyst, Micha

Partnerportal.ai allows you to automate your vendor management cycle from vendor onboarding & qualification to procurement with the shipment tracking with EDI capabilities, right up to billing & accounting.

ContactCenterPRO Consulting is a full-service consulting firm specializing in customer experience and communication technologies. Providing expert guidance in technology selection, recognized best practices, and connections with vetted BPOs and outsourcers. ContactCenterPRO delivers scalable, cost-effective solutions that revolutionize customer interactions and operational efficiency.

Scale provides top tier, on demand CX support launched in less than a week at 80% below US-based costs. Access top quality QC, supervision, Customer Success Manager and more for live chat, email and ticket support, customer onboarding and acquisition, and more. Enterprise solutions also available; customize everything – from talent requirements to management principles.

Onsiter supports organizations in the full procurement process with an easy-to-use external workforce platform that gives you maximum market reach and complete control over each consultant request – entirely for free. Some of the features in Onsiter: - Search, filter, and contact independent consultants and consulting firms across Denmark and the EU. -Manage all your new and existing vendors in one unified interface. - Build reports and manage statistics on your external workforce spendings. -

2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient. Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide

Arkis is a platform designed to fix the 4 dreaded contact center perils and elevate agent performance to the next level.

Interpreter IO is a comprehensive language services management software with extensive capabilities in our interpreter management software modules. We simplify the end to end process from booking through to invoicing and payment of interpreters. Interpreter IO is being used in hospitals, courts, government and language services providers. We are 100% cloud based software as a service and therefore clients can start getting benefits immediately.

The purpose of Abriska® 27036 is to help you improve both the effectiveness and efficiency of your supplier information security due diligence process. This is achieved by providing you with the capacity to tailor your question set and ask more in-depth questions of suppliers who have access to more sensitive or critical information. The core set of questions that form the due diligence have been developed by URM’s team of information security and data protection practitioners and are closely

Transform Customer Experience | Cloud-based IVR Solution 1. Route Routine Calls and Common Questions 2. Saves Time for Everyone 3. Reduces Costs 4. Improves Lead Conversion 5. Provides a holistic customer view 6. Improves the Brand/Customer Relationship Contact us: +919643404012 Visit us: www.prpvoice.com #customerexperience #cloud #customer #customerservice #cx #crm #automation #ai #brand #digitaltransformation #sales #saas

Australian businesses deserve the best from their telco services, but with so many products available and differing organisational needs, TelcoDataCloud recognises that an unbiased, outside perspective is what’s required before making major costly decisions. TelcoDataCloud independently delivers account management solutions sourced from multiple telecommunications providers and assists with the implementation strategy best suited to the organisation. With detailed reports from a TelcoDataCloud a

Interactive voice response is a technology that allows humans to interact with a computer-operated phone system through the use of voice and DTMF tones input via a keypad.

Procflo is perfect to use procurement and spend management application that helps an organization manage to purchase and spend between teams. Purchase Requests Request, Create, and Track Purchase requests in real-time from the office or on the go with Procflo's mobile app. Purchase Orders Create Purchase Orders from the approved list in seconds, options for multiple RFQs, and more. Spend Management Create budgets for different teams and check-in real-time about available budgets. Additional

Swarmica is a FaaS tool that seamlessly integrates into existing Zendesk setup, builds up integral Swarmica metrics to show current Support Team Efficiency, and provides leverages to drive necessary steps to improve it. Make your support agents smart and knowledgeable to provide fantastic Support! Swarmica helps to manage the collective knowledge of the team and use it for new hires’ training and onboarding, decreasing the time to proficiency by 50%. You may not worry much about attrition any