Products

Access Contact Center by NexTalk is a comprehensive call management platform designed to facilitate direct, private, and secure communication between businesses and their deaf or hard-of-hearing customers. By integrating seamlessly with existing contact center systems, it ensures compliance with the Americans with Disabilities Act (ADA and demonstrates a commitment to inclusivity and accessibility. Key Features and Functionality: - Direct Communication: Enables real-time text-based interaction

The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.

Smiddle Agent Scripting is a software, allowing to create and implement the scenarios of communication with Customers for Contact Center agents.

Omnichannel contact center specializing giving customers full control of their consumer experience. We offer full voice dialing, advanced ivr, hunt group rules with options to handle up to 50 work items concurrently - text, call, forms, etc, QA evaluation, Workforce Management, transcription, payloads on call delivery.. and more. Simple enough for small business, feature rich for enterprise. We have partners willing to help with your custom implementation, reach out to learn more!

Dial Afrika is a B2B software-as-a-service (SaaS) company that is revolutionizing the way businesses in Africa support their customers. At Dial Afrika, we understand that effective communication with customers is key to business success. Therefore, we have developed a powerful omnichannel customer service tool that enables businesses to communicate with their customers across multiple channels, including social media, messaging apps, email, and SMS.

Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solution. Human contact is still the best foundation for making new connections and really reaching people. Conversations win or lose customers. There is, of course, nothing more frustrating than having to tell your whole story over and over again. And there is nothing better than being understood immediately and feeling the right connection. We are all used to having conversations

Answer Assist is an inbound answering service specifically catering to the behavioral health industry.

HCL IntelliService is a service intelligence platform that transforms customer service into customer success. The platform supports many connectors that ingest data across customer relationship management, sales force automation, enterprise service management, emails, and document management systems in multi/hybrid cloud deployments. The AI platform leverages advanced technologies such as Cognitive Search, Conversational AI, Workflow Automation, and Augmented Analytics to provide a game-changing

The productivity and inbound call management solution.Absorb 100% of the requests Unlimited pickup Our virtual voice agents greet your customers immediately, regardless of call volume, 24/7. Reecall identifies the contact and the reason for the call, in natural language.

Courtesy Connection provides property management answering service software for the multifamily, student, affordable, and senior housing verticals of property management. Core features include a customizable missed call forwarding phone tree, real-time call routing, voicemail transcription, voicemail translation, portfolio reporting, mobile apps, and much more.

Callbox is Full Collaboration and Contact Center solution perfect for companies of any size from any market that want to reduce costs and increase the productivity of their employees. It includes Chat, Calling, Meeting, Omnichannel and CallCenter with third-party integration APIs and natively integrated with Microsoft Teams and Google Workspace. It is the most complete and cost-effective on the market, with hundreds of features including: Full Collaboration (Calling, Chat and Meeting) Omnicha

Smart Knowledge revolutionizes knowledge management with its approach based on generative AI and semantic search, ensuring that your agents have access to the right information at all times. - Organize: Smart Knowledge allows you to centralize, harmonize, and distribute your business knowledge to your collaborators with ease. - Retrieve: With the NLP search engine, AI advisor chatbot, and decision trees, your agents can instantly find the right information. - Update: Your contents are kept up-t

Fusion CX is one of the fastest-growing providers of Business Process Management & global customer experience management solutions. We offer omnichannel consumer engagements in 40+ global and regional languages to more than 250 clients worldwide. With a global workforce that includes 14,000+ professionals across 14 countries worldwide and from diversified educational & ethnic backgrounds, we have been augmenting, strengthening, and accelerating client success continually through customer

Comstice is a Cisco Solution Partner that creates ideas for simple business solutions. Focusing on customer collaboration, Big Data Analytics and Software-Defined Networks (SDN), Comstice utilizes mobile features for greater customer experience and more efficient use of workforce. By helping employees connect as a team, Comstice enables enterprises to run better customer service, responsive business for ever changing customer demands and outperform in competition. Head office in London, and US

Shift Ahead Technologies is a Managed Service Provider specializing in IT and telecom support services. With over 30 years of collective experience, the company offers a range of solutions designed to enhance operational efficiency and reduce costs for enterprises. Their services include IT and telecom staffing, network operations center support, infrastructure monitoring, and cloud operations. By leveraging advanced technologies and a skilled talent pool, Shift Ahead Technologies aims to create

Automate your quality assurance and go from evaluating 3% to 100% of caller interactions. Our Assure call center quality assurance platform enables consistent QA reviews for meaningful feedback loops using responsible AI at every step of the way.

We’re the smart, dedicated team handling your customer-facing operations. We help SaaS companies scale by building and leading customer support, customer success, and back-office teams.

With a legacy rooted in two decades of telecom consulting and services expertise, PineVox emerges as a visionary leader in the industry. Our profound knowledge and experience have allowed us to guide numerous organisations of all sizes toward enhanced telecommunication solutions. Throughout the years, we have diligently cultivated and perfected the branches and leaves of our next-generation telecom technology, ensuring it stand tall in all conditions. Whether it's Voice over Internet Protocol (

ContactCenterPRO Consulting is a full-service consulting firm specializing in customer experience and communication technologies. Providing expert guidance in technology selection, recognized best practices, and connections with vetted BPOs and outsourcers. ContactCenterPRO delivers scalable, cost-effective solutions that revolutionize customer interactions and operational efficiency.

SuccessLink Outsourcing offers a suite Business Process Outsourcing solutions. We offer a mix of front office and back office solutions that can help your business cut costs and grow.