# XO Hosted PBX Reviews
**Vendor:** XO Communications  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)
## About XO Hosted PBX
Hosted PBX is a scalable UC solution that uses cloud technology to integrate HD voice & data services, mobility, along with advanced calling






- [View XO Hosted PBX pricing details and edition comparison](https://www.g2.com/products/xo-hosted-pbx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+05%3A11%3A12+-0500&secure%5Bsession_id%5D=1f28161d-813e-4489-bfad-2f5fdf81741b&secure%5Btoken%5D=7efa576933b1ec059b32a7bdfecd42abfbdf8f8642a09481adac02c4b8a2b0b8&format=llm_user)

## XO Hosted PBX Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Platform**
- Omnichannel
- Mobile Access
- Queue Management
- Call Routing
- Call Back
- IVR
- Automatic Call Distribution

**Generative AI**
- AI Text-to-Speech

**Generative AI**
- AI Text-to-Speech

**Basic Communication - Cloud PBX**
- Call Management
- Communication Management
- Scalability
- Integrations
- Mobile Accessibility
- Accessibility

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Workforce Management**
- Call Monitoring
- Performance Evaluation

**Advanced Features - Cloud PBX**
- Security and Compliance
- Analytics and Reporting
- Support and Reliability
- Automated attendant

**Call Center Infrastructure (CCI)**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Administrative**
- Call Recording
- Reporting & Dashboards

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts

## Top XO Hosted PBX Alternatives
  - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,531 reviews)
  - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews)
  - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,354 reviews)