Products

Inbound/Outbound Call Center is blended solution that provides you with a prodictive dialer, agent scripting and real-time reporting, as well as, CRM, call conferencing, and more.

Clarify & Record is a unified Call Recording system. Users can enhance performance, resolve disputes, comply with industry standards.

Abacus Cloud is a platform for hosted PBX, UC, Conferencing, Presence, Instant Messaging and Mobility.

Automated call recording software for call centers and businesses in a broad range of industries.

Infortel Select, ISI's Call Accounting and Reporting application, supports collection and processing of CDR from all telecom sources (on-premise PBX and VoIP servers, Centrex and other hosted services, local and long distance carriers, conference services and wireless handsets) to facilitate consolidated reporting and analysis of an organizations entire voice network.

Hone powers interactive content that fuels editorial, activation, conversation and research by asking questions with images and text.

Lingo Live's customized communication coaching program, you can empower your entire team to confidently contribute and achieve your company's most ambitious goals.

Sip2dial offers best call center software for any business to win more customers and deliver better customer service at lower cost. The beautifully crafted user interface of our call center software allows you to manage calls, emails and digital channels with a single click.

Directly provides on-demand customer service apps.

eGain (NASDAQ: EGAN) is the leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve customer experience, optimize service process, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs (CEHs).

A cloud-based, hosted infrastructure solution which provides a fully managed, end-to-end service that enables customers to take advantage of a hosted telephony solution with a full suite of Unified Communications features and capabilities.

CETBIX Risk Assessment and Management platform which is also a part of the Cetbix Information Security Management System model is seen as a better choice for organizations looking for ISMS that relates to data security. In the cybersecurity zone, the CETBIX standards for best practice have been developed that provide guidance to organizations wishing to defend their data and business assets from cyber crimes. It also prepares you to other industry compliance standards such as the ISO 27001 and m

MSXCYBER is an Information Security Management System (ISMS), which is a set of policies and procedures implemented by organisations to manage information risks such as cyber attacks or data theft.

NeXorce reporting software provides real-time call center reporting, taking real-time data collection and delivery to a new level.

Easily find and manage your external collaborators on one platform.

VMukti’s Video Call Solution

virtualQ is the market leader in Intelligent Waiting-loop and Call-back Services. It specializes in customer experience optimization in the service sector, bringing to the area its unique service solutions. With a product portfolio based on Intelligent Waiting-loop Management and Voice Intelligence (AI), our service tech enterprise creates a customer-oriented digital service world.

KENT CamCall is the leading video call platform built for businesses. It empowers businesses to interactively engage with their customers and simplifies the way customers initiate such an interaction. Leveraging the synergy of audio and visual, this service empowers organisations for faster resolution and growth by boosting customer satisfaction rates, and improving their experiences. KENT CamCall is an app-less system, which doesn’t require any software installation on customer’s phone or agen

ShieldRisk AI is an artificial intelligence-powered unified platform for vendor risk management, vendor audit, and due diligence. ShieldRisk provides a streamlined vendor evaluation and risk management for the existing and approaching third-party vendors. The AI-powered enables the analysis of auditing and advisory functions, involving time savings, faster data analysis, increased levels of accuracy, more in-depth insight into business processes, and enhanced service capabilities.

Omnie is disrupting the customer service industry by introducing an innovative, industry-leading CRM platform. Followed by carefully conducted due diligence and discovery, Omnie customizes each platform to meet all business requirements, while remaining user friendly and design focused. The Omnie platform supports voice, SMS, email, contact form, live chat and social media. For web communications, Omnie offers both live chat and automated customer support via its proprietary software, Omniebot.