Products

Solidroad is a conversation simulator for customer facing teams. Our tool allows sales and support reps practice customer conversations with an AI and receive personalised feedback from an AI coach.

Eclipse CMS is a web-enabled call logging tool to provide your business with information on communication infrastructure preformance, utilisation, fraud, capacity and cost/billing.

Build a business that keeps you in the loop with customers and colleagues.

MobiChord integrates telecom and cloud providers with ServiceNow. This creates a single system of record with extremely accurate data, complete transparency and standardizes telecom processes.

🔎Finding information on the Internet nowadays is one of the simplest things. However, to find information within companies is a huge challenge. 😊amberSearch enables employees to find information faster than ever before by providing a multimodal, Google-like user interface that connects to multiple applications and is based on advanced computer vision and natural language processing. ✔️In short, the biggest advantages of amberSearch: 1. look'n'feel of internet search engines // l

AnswerAide provides quality customer service solutions and answering services 24/7. The services we offer help our clients stay at the top of their industries because of the excellent support their customers receive from us. In addition to taking a traditional message, AnswerAide also collects and qualifies new leads, takes orders, dispatches emergency calls, provides technical support, places orders, collects donations, schedules appointments, and much more. In addition to phone service

Interactive Voice Response (IVR) is an automated telephony system which responds to the human voice and keyboard inputs with pre-recorded voice messages. IVR systems automatically take the incoming calls. And depending upon the customer inputs, it routes the calls to the best-suited agent. By integrating IVR number into your telephony system, you can handle a large volume of calls. The identification, segmentation, and routing processes of all the incoming calls are also enhanced making busin

eGain Virtual Assistant for Agents™ continuously monitors conversations to serve up best-practice guidance and knowledge to agents when relevant.

Connect your telecom operations—from the network to the customer—on a single platform. Simplify service delivery with insights to take proactive action.

A quality call monitoring solution to help you understand trends and data and improve your customer service!

Chat Pandas is a subsidiary of Live Chat World Wide. Chat Pandas are a leading BPO, working with clients across the globe in a number of sectors, from SaaS to Travel and Tourism, delivering tailored customer experiences. Chat Pandas offers up to tier 3 customer support, detailed technical support, inside sales, live chat, email ticketing and phone support.

HelpTree is an intelligent knowledge management solution, powered with significant cognitive capabilities, and robust decision network architecture (DNA). HelpTree follows a decision tree approach where appropriate content (article, video, troubleshooting steps) are mapped to each step of the decision tree. This step-by-step guided methodology helps consultants troubleshoot customer issues in a structured manner. AI Assistant - an advanced feature powered by Azure OpenAI GPT that provides instan

ServiceSim is an AI-enabled training partner that simulates the customer side of interaction so your agents can practice even the most complex customer interactions in a real-life situation with all of the variables of a typical human conversation.

TekVision's Automated Web Chat Testing solution is designed to optimize automated chat systems, ensuring seamless digital customer interactions without the need for live agent support. By thoroughly emulating live customer interactions, this solution identifies and addresses shortcomings in chatbot programming, enhancing both customer satisfaction and organizational efficiency. Key Features and Functionality: - Comprehensive Testing: Accurately emulates live customer interactions to iden

Bespoken.ai offers a comprehensive Model Testing solution designed to validate and ensure the accuracy, functionality, and safety of Automatic Speech Recognition (ASR), Large Language Models (LLMs), and Natural Language Understanding (NLU) models. This service assists companies in integrating LLM-based chat and voice bots, providing confidence that their applications deliver correct information and protect users from misleading or harmful responses. Key Features and Functionality: - Auto

Sherlock Calls is a call intelligence platform for teams running voice AI in production. When a call fails, evidence is split across multiple vendors — Twilio telephony events, ElevenLabs audio and TTS behaviour, webhooks, CRM records, etc. with timestamps that rarely align. Most teams resort to manual log correlation across four or five dashboards before they can identify the root cause. The process commonly takes two to three hours. Sherlock Calls connects to a team's existing stack via OAuth

Isara is an independent monitoring and QA layer for AI agents. As companies hand customer support, customer success, and financial interactions over to AI, the only record of what those agents actually said and did usually lives inside the platform that sold you the AI — the same platform that grades its own performance. Isara gives you an independent view. Isara connects in minutes (no code changes) and analyzes every interaction across major customer service platforms — not a sample. It surfac

Vattara AI is the observability and evaluation layer for enterprise voice agents built to catch failures before they reach your customers. We simulate thousands of real-world call scenarios pre-deployment, monitor every live conversation in production, and pinpoint exactly where your voice stack breaks across the full STT → LLM → TTS chain. Purpose-built for voice AI teams in BFSI, Healthcare, and E-Commerce who need more than platform-native metrics — they need a neutral, audit-grade system tha

Cirrus Hosting is now one of Canada’s largest web hosting companies and a leading provider of comprehensive shared hosting services. Cirrus Hosting provides locally based sales and engineering support for its hosting services in Canada, and also hosts its entire infrastructure in its local data centers.

Sageflo Archiver is the ultimate search engine for your marketing communications. Archiver stores a copy of each unique email, SMS, or print collateral sent to an individual customer, allowing marketing, contact center, legal, and compliance team members to instantly look up and resend any message to a customer within seconds.