Products

With Prompt Recorder by Avtex, you can now create new or update existing prompts from your phone. You can also dial directly into Interaction Attendant and record your prompts. Having this capability makes it easy to allow voice talent to make new prompts without giving out access to sensitive IVR configurations.

Migrate to Microsoft's Skype for Business Phone System while integrating with Genesys Contact Center, all from the cloud. Enhance your Microsoft Skype Cloud PBX experience with enterprise-ready applications like Automated Attendant, Group Features, Enterprise Extension Dialing, and a competitive telco calling plan without having to invest in additional on-premise hardware and software.

Nova.ChatsConnector for Genesys PureEngage – is an unique platform that aggregates messages across all channels: WhatsApp, WeChat, Facebook Messenger, Viber, Telegram, Instagram, etc. and extends standard chat option for Genesys PureConnect or PureEngage. Our solution allows you to get instant messaging in your business.

Earlier, in WEB-browsers there was no built-in audio / video calls support, so all had to use third-party plug-ins or develop their own mobile application. Now, everyone from your site can call you directly using only a Browser, just place a button “Call me from the site”.

Voice Branding by GM Voices ensures your caller experience is consistent with your brand image. The first channel that touches your customer deserves a crisp, professional talent selected from a wide variety of styles, voices, and languages.

Adapter integrates easily existing Voxeo Prophecy IVR into Genesys platform.

The System Report Handler for PureConnect is a specialized tool designed to enhance the reporting capabilities within the Customer Interaction Center (CIC environment. It automates the execution of reporting tasks by integrating seamlessly with the CIC reporting system, thereby streamlining the generation and management of reports. Key Features and Functionality: - Automated Report Execution: Utilizes handler steps to invoke the I3RunCrReport executable within the CIC environment, passing nece

Tenfold NextGen CTI enables companies that use Genesys and Microsoft Dynamics to increase productivity, improve customer experience and make better business decisions with meaningful data.

The WFM RTA (Workforce Management Real-Time Adherence) integration monitors PureCloud for agent presence changes and sends the information to external WFMs.

onStage SE Bridge, is able to perform a robust integration between PureCloud and customers’ systems or services, whether they are on premise or in the cloud. It gives customers and partners a replacement solution for Genesys Bridge, by guaranteeing the reliability and security of the integration environment.

Lynn is an integration environment to provide Pure Cloud omnichannel. It’s designed to manage interactions with the ability to implement AI-based self-service, visual IVR, with historical data analysis. All in a single platform managed in the Cloud.

Tenfold NextGen CTI enables companies that use Genesys and Bullhorn to increase productivity, improve customer experience and make better business decisions with meaningful data.

Social Data Router (SDR) allows your contact center agents to engage with customers across different Social Media platforms through a single router. Facebook, Instagram, LinkedIn, YouTube and Twitter are all supported by SDR.

Screen-pop of mind touch knowledge base information in Genesys Workspace

Synaptum® from VirtuaTell totally automates the collection of CX feedback surveys with no agent involvement, seamlessly integrated and omnichannel. for any Genesys Cloud (or on-premise) customer. CX feedback collected via phone, email, SMS, web, chat and social channels are all available to all levels of the organisation, with roles-based access control.

Rivet's entertaining stories keep your customers on the line up to 23% longer than music. 77% of callers say that valuing their time is the most important thing a company can do to provide great customer service

The Oracle Service Cloud Connector for PureCloud integrates the Genesys PureCloud Solution with Oracle Service Cloud. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

The Genesys Workspace Desktop Edition (WDE) Connector eliminates the extensive SAP work usually required to customize the connection between the CRM and contact center. Keeping as much of the customization as possible within the WDE Connector’s scripting module reduces the total cost of the integration and allows the business to maintain control in Genesys instead of in the CRM.

The Abandoned Call Handler for PureConnect is a specialized solution designed to address the issue of inbound calls that are disconnected by callers before reaching an agent. By effectively managing these abandoned calls, the system enhances customer experience and operational efficiency. Key Features and Functionality: - Callback Offerings: Provides callers with the option to receive a callback, reducing frustration associated with long wait times. - Wait Time Information: Informs callers ab

The Mobile Agent is a solution that integrates/interfaces with the Genesys framework to bring an agent desktop to the smartphones world. The android agent mobile application gives user-agents the tools they need to work with and helps to make themselves available for customer requests - any time, any place. It makes agents more productive and delivering a far superior customer experience.