Lynn

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Lynn is an integration environment to provide Pure Cloud omnichannel. It’s designed to manage interactions with the ability to implement AI-based self-service, visual IVR, with historical data analysis. All in a single platform managed in the Cloud.

Interacciones Inteligentes S.A.

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Interacciones Inteligentes S.A., operating under the brand e-Contact, specializes in transforming customer interactions through advanced digital solutions. With over 30,000 operational workstations and a team of more than 150 certified engineers, e-Contact is dedicated to enhancing business outcomes and profitability by redefining the customer journey. Their services have positively impacted over 200 million individuals, setting new standards in swift and effective communication. Key Features and Functionality: - Artificial Intelligence Solutions: Empower agents with AI-driven tools to optimize customer interactions. - Conversational Analytics: Utilize LEA/Speech technologies for in-depth analysis of customer conversations. - Workforce Management: Implement efficient agent planning (WFM to streamline operations. - Omnichannel Orchestration: Ensure seamless communication across multiple channels. - Self-Service Options: Deploy chat and voice bots for enhanced customer self-service experiences. - Voice Biometrics: Enhance security and personalization through voice recognition technologies. Primary Value and Solutions Provided: e-Contact's primary value lies in its ability to connect brands with people by transforming conversations and improving lives. By implementing cutting-edge technologies, they address the need for rapid and effective communication, enabling businesses to meet customer demands efficiently. Their solutions cater to various industries, including retail, banking, telecommunications, financial services, healthcare, education, and airlines, ensuring tailored strategies that drive growth and customer satisfaction.