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At InterConnecta, we drive business technological evolution, helping growing organizations and established companies gain access to innovative solutions and world-class management models, with the strength and strategic vision of large corporations. Our commitment is to accompany companies in their organizational maturity process, bringing them tools that were once reserved only for market leaders. With the integration of Zoho, artificial intelligence, and advanced analytics, we offer a comprehensive end-to-end model that goes from strategic design to training and continuous support, strengthening business management and ensuring sustainable results. With over 3,000 projects executed in 30 countries, our experience proves that the right technology can drive efficiency, profitability, and global competitiveness in any organization. Business Verticals Process Automation & Solution Design Strategic consulting to map, redesign, and optimize key processes, preparing organizations to efficiently and sustainably implement Zoho or other technologies. Zoho Solutions Integration Implementation, customization, and integration of more than 40 Zoho applications, interconnect to optimize processes, improve customer experience, and accelerate digital transformation. AI Solutions (InterConnecta AI) Development of intelligent agents and AI products, trained with real-life processes and integrated with Zoho, Notion, or WhatsApp, enabling automation of financial, operational, and commercial decisions, reducing time and maximizing results. Data IQ: Strategic Data Intelligence Data intelligence solutions that facilitate the visualization of key information, financial forecasting, and benchmarking against global standards, enabling strategic, evidence-based decisions. Continuous Support & Evolution Support, maintenance, and continuous improvement programs that ensure the long-term stability, evolution, and optimization of solutions. Business Enablement & Training Specialized business training to ensure adoption, mastery, and full utilization of Zoho and other technologies, strengthening human capital and accelerating return on investment. History and Global Reach Since our beginnings in 2009, InterConnecta has been led by our founder and CEO, Luis González, who, together with a team of CRM and technology industry experts, has built a solid track record of more than 15 years dedicated to transforming organizations across the region. Our team has participated in strategic sales and operations projects for major corporations such as Dell EMC, IBM, Oracle, and Siebel, being directly involved in the design, launch, and evolution of the first enterprise CRMs when they were just emerging in the market. This first-hand experience gave us a deep understanding of how world-class business solutions are structured, scaled, and sustained, laying the foundation for the value proposition we offer our clients today. With this knowledge, InterConnecta evolved into a global digital transformation partner, combining Zoho implementation, systems integration, and AI solution development, ensuring that growing companies have access to the same level of technological sophistication as leading corporations. Today, in addition to implementing and optimizing technology, we act as a CIO on hire for our clients, guiding them in defining their digital architecture, strategic alignment, and financial planning of their operations.
Elevate your customer experience with Klearcom Discovery, the ultimate solution for IVR and phone system testing. Designed for businesses of all sizes, Klearcom Discovery provides comprehensive end-to-end call path testing, ensuring seamless performance across 96+ countries.
Our platform identifies and resolves issues in real time, offering detailed analytics to optimize your IVR systems. Enhance efficiency, reduce downtime, and deliver superior customer satisfaction with Klearcom Discovery.
IVR Mapping: Map the IVR in its entirety and discover every single IVR option, reporting on the IVR messaging in 40+ languages and translating it back to English. Uncover IVR intent whether speech or DTMF options and call transfer are working correctly.
Local Discovery: Discover what the IVR experience is like from within 95+ countries. Using our local call servers we can dial the TFN/DID and map out the IVR experience exactly as your customers do in that country.
Automation With Zero Integration: With Klearcom Discovery module, you just need to provide the IVR number. No integration with systems is required, nor outdated IVR visio's needed. IVR Discovery automatically discovers IVR options, transcribes messages, and translates them into English.
Call Flow & Call Transfer Verification: Verify that the call flows within the IVR system are correctly designed and that callers are guided through the expected menus and prompts with calls being transferred correctly including transfer outs to 3rd parties.
Poor Audio Quality: Audio quality is measured using the ITU standard MOS. We measure MOS audio quality at every stage of the call from carrier leg, to each IVR option and down to end agent using a single test. We measure audio quality based on the actual audio received as your customers do and dont require dummy call paths with PESQ/POLQA files which do not represent the actual customer experience.
Speech IVR/Voicebot Validation: Klearcom tests the effectiveness of IVR intent engines to ensure accurate interpretation of local languages in each country. E.g. If you want to test that your Speech IVR is working with French in France, Japanese in Japan or Germany in Germany we have you covered. You can create voice prompts with different personas for each language also testing faster cadence or high/low pitching.
No Installation Required: Our solutions are non-intrusive, requiring no setup or hardware implementation. We offer localized testing in each country for a true, authentic customer experience replication. Discovery tests the full customer call path, from customer number to the end agent, regardless of contact center configuration or software.
We are provider agnostic and offer MOS Audio Quality Benchmarking, agent quality testing, automated speech and DTMF navigation, multilingual transcription, outbound quality, and 24/7/365 managed support.
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