Products

Contact centers have one of the highest staff rotation rates in the industry and one of the lowest age averages. In this scenario, creating a mechanism that motivates and promotes employee loyalty is very important. Gamification is a tool to shape behaviors, develop skills and drive outcomes – making work more appealing, motivating and fun while still trying to meet company goals. OneContact Gamification is available stand-alone via web browser or customizable mobile apps, and can be connected

Castel Detect QA/QM automates your contact center’s Quality Assurance/Quality Management (QA/QM) process to yield significant cost savings. Our automated speech analytics approach streamlines the QA/QM process, enhancing agent productivity and customer service.

Crystal Gears is a single channel desktop call recording solution that supports Analog and VoIP telephones with pure D-Channel recording and full metadata call information.

Infinite Media is a leader in the design and development of online, classroom, training video, and blended learning programs with a proven and successful track record in delivering a complete range of learning solutions.

ClearMash is a platform that offers a complete knowledge management solution for contact centers and other knowledge driven department.

Winner of Outsource Provider of the Year, Pandemic Tech Innovation of the Year, and finalist for CCW BPO of the Year and CCW Workforce Innovation of the Year, Omni Interactions is the fastest-growing BPO in the US ranking #341 on the Inc. 5000. Its winning strategy is comprised of a unique business model utilizing remote brand ambassadors and AI-powered cloud-based technology to provide on-demand, scalable, omnichannel customer experience at a 25%+ lower cost. Frost & Sullivan analyst, Micha

Call center outsourcing is a business strategy wherein companies entrust the management of their customer service operations to external service providers. Discover tailored contact center solutions, global support around the clock, and a multilingual omnichannel approach with IBT as your outsourcing ally. Our agents provide swift and efficient customer assistance, facilitating your journey towards achieving business excellence. If you're considering outsourcing your call center services, think

Infosearch BPO, founded in 2005, offers variety of outsourcing services to Global Businesses. The services offered are: 1. Annotation Services Bounding box, Segmentation, Image, Video, Voice & more 2. Data Services Verification, Extraction, Processing, Conversion & more 3. BPO Services Back office services, Invoice factoring, Accounts & more 4. Call Centre Services Inbound support, Technical support, Customer service & more

Adler One's Customer Support Service is the gold standard for client satisfaction. We understand that exceptional customer support is the backbone of any successful business. With our dedicated team of support professionals, we ensure that your customers' inquiries, concerns, and issues are not just addressed promptly but transformed into opportunities for building lasting relationships. Key Features: 24/7 Support: Our round-the-clock service guarantees that your customers receive assistance w

HelpBell is an AI-powered tool designed to enhance customer support systems and improve the efficiency of knowledge sharing. With HelpBell, users can integrate smart widgets on their websites to provide real-time answers to customer queries. Additionally, HelpBell allows businesses to create a support hub tailored to their brand's identity and engage customers through AI-powered conversations. In cases where queries become more complex, HelpBell offers direct email assistance with just one cli

Hello! We are Bogner & Partners, The Kenyan-German Business Process Outsourcing. Imagine world-class BPO services without the world-class fees. Dive into a world where German precision meets Kenyan drive. Experience business process outsourcing like never before. Our BPO Services: - Contact Center BPO: Comprehensive contact center solutions that enable businesses to deliver exceptional customer experiences while optimizing operational efficiency - Data Annotation & Labeling BPO: Unlea

Smiddle Agent Scripting is a software, allowing to create and implement the scenarios of communication with Customers for Contact Center agents.

AVDOR CIS is a call & screen recording solution for businesses, enterprices, call and contact centers; suitable for diverse telephony infrastructures. 100% integration with leading PBX switches: Cisco, Avaya, Genesys, Speakerbus, Mitel, AudioCodes, SIPREC, NEC, Panasonic, Huawei and others. Crystal Quality by Avdor CIS provides management of recordings of all types (call centers, contact centers, telephony, mobile phones, screen capture, SMS, Skype for Business and more) using a simple,

REDIAL is a young company focused on providing BPO services and solutions to your daily operations! We have the legal framework, technology, infrastructure and professional administrative personnel to meet and exceed your expectations. San Diego, California 📞 +1 (858) 465 7872 info@redialbpo.com We specialize in B2B cold calling, lead generation and sales; our location near the border and at the core of Tijuana's financial district puts us at the perfect spot for our clients and lo

OPC Business Support is a comprehensive Business Process Outsourcing (BPO provider offering a diverse array of services designed to enhance operational efficiency and drive business growth. With a focus on leveraging state-of-the-art technologies, OPC delivers tailored solutions to meet the unique needs of each client. Key Features and Functionality: - Software Development: Custom solutions catering to various business requirements, ensuring seamless integration and scalability. - Systems Adm

Mobilunity BPO provides a wide range of IT, marketing and recruitment services. We help businesses find experts to help organize and streamline many of their processes. Among our services you can find customer care, SaaS support, ecommerce support, SEO services outsourcing, sales outsourcing, HR services, virtual assistance and much more. Our company was founded in 2010 and during our work we managed to create a team of people who perfectly know their job and can find the best employees, who

We create and manage sales teams and support teams of fully dedicated, native-speaking, fiercely motivated people. We do it because we love it, and we do it so you don’t have to.

HCL IntelliService is a service intelligence platform that transforms customer service into customer success. The platform supports many connectors that ingest data across customer relationship management, sales force automation, enterprise service management, emails, and document management systems in multi/hybrid cloud deployments. The AI platform leverages advanced technologies such as Cognitive Search, Conversational AI, Workflow Automation, and Augmented Analytics to provide a game-changing

Dutch Customer Service outsourcing

Don’t let contact center testing be time- and resource-consuming. Test early and test often to make sure everything works as expected. End-to-End Monitoring: From the carrier to your IVR or IVA all the way to the agent, VoiceWatch monitors the interaction to make sure everything is operating as planned. Acoustic Fingerprinting: Using automation to verify that prompts are precisely as expected, VoiceWatch provides effective and efficient solutions, keeping customer experience high and labor c