---
title: InfiniteKM Reviews
meta_title: 'InfiniteKM Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how InfiniteKM works for a business like yours.
date_modified: '2025-12-04'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# InfiniteKM Reviews
**Vendor:** Infinite Media  
**Category:** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)
## About InfiniteKM
Infinite Media is a leader in the design and development of online, classroom, training video, and blended learning programs with a proven and successful track record in delivering a complete range of learning solutions.






- [View InfiniteKM pricing details and edition comparison](https://www.g2.com/products/infinitekm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-05+11%3A28%3A10+-0500&secure%5Bsession_id%5D=4dc3a9c6-cd33-471a-876f-e4e476e63ef5&secure%5Btoken%5D=25722b6a2f286879bdc013352b08a91a24855000730aef20b8532d8acc1f027b&format=llm_user)

## InfiniteKM Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Administration**
- Database Management 
- Data Workflows
- Issue Management

**Knowledge Management**
- Knowledge Base
- Publishing Workflows
- Analytics

**Compliance**
- Policies and Controls
- Data Governance
- Compliance
- Auditing

**Customer Support**
- Intelligent Search
- Suggestions
- Decision Trees

**Data Security**
- Risk Data Attributes
- Data Transport
- Access Management
- Multi-Factor Authentication

**Administration**
- Integrations
- User, Role, and Access Management
- Performance and Reliability

**Generative AI**
- AI Text Summarization

## Top InfiniteKM Alternatives
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  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,971 reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,507 reviews)