HCL IntelliService Reviews & Product Details

HCL IntelliService is a service intelligence platform that transforms customer service into customer success. The platform supports many connectors that ingest data across customer relationship management, sales force automation, enterprise service management, emails, and document management systems in multi/hybrid cloud deployments. The AI platform leverages advanced technologies such as Cognitive Search, Conversational AI, Workflow Automation, and Augmented Analytics to provide a game-changing customer experience while empowering service agents with sophisticated tools and analytics to reduce time to resolution. Automate and customize complex workflows and manage advanced interactions leveraging > Out-of-the-box apps and templates for faster time-to-value > Built-in keywords, vocabulary, and nomenclature for quicker deployment > Flexible integration with heterogeneous enterprise systems With HCL, leverage an AI-driven productivity platform to reduce customer support call volumes and service request resolution times across the customer service life cycle.