Products

Configuration Management Solution (CMS) is an easy to use, thin-client application designed to provide users with complete control over their Genesys configuration environment.

Tenfold NextGen CTI enables companies that use Genesys and Bullhorn to increase productivity, improve customer experience and make better business decisions with meaningful data.

Connect your Genesys Cloud environment with Topbox for real-time AI driven contact center analytics are curated and contextualized from an enterprise scale, down to single customer interactions

Tenfold NextGen CTI enables companies that use Genesys and Microsoft Dynamics to increase productivity, improve customer experience and make better business decisions with meaningful data.

Starfish Provisioning Solution for ServiceNow automatically fulfills service requests, tasks and incidents to automate the management of communication resources on multi-vendor communication platforms including Avaya, Cisco, Microsoft and Genesys.

Email Preview displays a list of emails are waiting in the queue. A supervisor can perform: Transfer to the agent or the queue, Claim email, View email, Disconnect email, Open email in Genesys cloud

SWIFT™ List2Campaign is a web-based tool that facilitates the loading of client records for a source system file (e.g. Client Database, CRM) into the Genesys Outbound calling format.

Aria Visualizer is an analytics application that consolidates Genesys interaction events into an intuitive, interactive visual interface. It helps organizations understand their data, gain efficiency, and save time and money.

Host your live chat on your website, app or other platforms like Skype for Business, Facebook Messenger, Twitter, Slack, Genesys chat, Intercom and more, to ensure seamless, channel-agnostic experiences.

Engage is a solution that provides tools and features to help you manage business performance and legislative and operational risk while building and developing skills.

The Tieto Usermanagement helps you to automate the tiresome task to create, modify and delete user accounts within genesys. It manages both administration and agent accounts and it adds the users to the access groups they should be member of.

MuGenesys is a team of passionate designers, software developers and marketers. Robust project management, transparency and diligence have been pivotal in building long-term work-relations with our clients. We believe in delivering committed services and boast of an infrastructure which caters to 360 degree solutions - Design, Develop and Digitize!.

Connect SA, formerly known as Pivotal Data, is a provider of cloud contact center solutions, enterprise communication software, and customer experience strategies. Established in 2013, the company specializes in consulting, implementing, and maintaining IT solutions that simplify digital and cloud transformations, enabling businesses to become agile and customer-centric. By partnering with organizations across various industries, Connect SA delivers clear digitalization roadmaps and fosters cult

Frontline Solutions B.V. specializes in delivering innovative and sustainable customer contact solutions that enhance customer satisfaction and operational efficiency while reducing costs. With over three decades of experience, the company offers a comprehensive suite of services, including routing, Customer Relationship Management , workforce management, and webcare. As a Genesys Gold Partner, Frontline Solutions provides both on-premise and cloud-based platforms, such as Genesys Cloud, to cate

Seamless integration reduces Agent copy/paste between Genesys and Facets and improves caller experience by not having to repeat information provided previously. Screen pop of health insurance records empower agents to handle the interaction more efficiently.

Advent Genesis is a highly scalable, cloud-based portfolio construction and rebalancing solution designed to work in concert with our Moxy® trade order management system. It enables portfolio managers to manage models, rebalance accounts, monitor portfolio drift, and adjust strategies more quickly and efficiently. The combination of Advent Genesis and Moxy gives firms a seamless path from trading decisions through trade creation to execution.

RIO Genesis Office is a real estate agency software that automates daily tasks, manages teams, and obtains more business from clients.

Genisys Group's AI & Advanced Automation Services are designed to revolutionize business operations by integrating cutting-edge artificial intelligence and automation technologies. With over 30 years of experience and a team exceeding 1,000 professionals, Genisys offers comprehensive solutions that enhance productivity, streamline processes, and drive significant returns on investment. Key Features and Functionality: - Chatbots: Deploy AI-driven chatbots capable of managing multiple custo

DynaTables is a flexible, scalable, and fast data storage solution for Genesys Cloud. DynaTables supports up to 500,000 rows and 100 columns, uploaded CSV documents may not exceed 100 megabytes, and query, update, and append data actions

Trendzact CRM-PEF Connector embeds Genesys Cloud softphone natively into Trendzact CRM. Inbound are routed using our proprietary rules engine with multiple CRM data dips. Click-to-call outcalls automatically syncs the call details & disposition.