Products

Genisys Group's AI & Advanced Automation Services are designed to revolutionize business operations by integrating cutting-edge artificial intelligence and automation technologies. With over 30 years of experience and a team exceeding 1,000 professionals, Genisys offers comprehensive solutions that enhance productivity, streamline processes, and drive significant returns on investment. Key Features and Functionality: - Chatbots: Deploy AI-driven chatbots capable of managing multiple custo

Starfish Provisioning Solution for ServiceNow automatically fulfills service requests, tasks and incidents to automate the management of communication resources on multi-vendor communication platforms including Avaya, Cisco, Microsoft and Genesys.

Tenfold NextGen CTI enables companies that use Genesys and Microsoft Dynamics to increase productivity, improve customer experience and make better business decisions with meaningful data.

SWIFT™ List2Campaign is a web-based tool that facilitates the loading of client records for a source system file (e.g. Client Database, CRM) into the Genesys Outbound calling format.

Email Preview displays a list of emails are waiting in the queue. A supervisor can perform: Transfer to the agent or the queue, Claim email, View email, Disconnect email, Open email in Genesys cloud

Aria Visualizer is an analytics application that consolidates Genesys interaction events into an intuitive, interactive visual interface. It helps organizations understand their data, gain efficiency, and save time and money.

Host your live chat on your website, app or other platforms like Skype for Business, Facebook Messenger, Twitter, Slack, Genesys chat, Intercom and more, to ensure seamless, channel-agnostic experiences.

The Tieto Usermanagement helps you to automate the tiresome task to create, modify and delete user accounts within genesys. It manages both administration and agent accounts and it adds the users to the access groups they should be member of.

Seamless integration reduces Agent copy/paste between Genesys and Facets and improves caller experience by not having to repeat information provided previously. Screen pop of health insurance records empower agents to handle the interaction more efficiently.

Connect SA, formerly known as Pivotal Data, is a provider of cloud contact center solutions, enterprise communication software, and customer experience strategies. Established in 2013, the company specializes in consulting, implementing, and maintaining IT solutions that simplify digital and cloud transformations, enabling businesses to become agile and customer-centric. By partnering with organizations across various industries, Connect SA delivers clear digitalization roadmaps and fosters cult

Frontline Solutions B.V. specializes in delivering innovative and sustainable customer contact solutions that enhance customer satisfaction and operational efficiency while reducing costs. With over three decades of experience, the company offers a comprehensive suite of services, including routing, Customer Relationship Management , workforce management, and webcare. As a Genesys Gold Partner, Frontline Solutions provides both on-premise and cloud-based platforms, such as Genesys Cloud, to cate

DXC Technology is the world's leading independent, comprehensive IT services company, helping clients harness the power of innovation to thrive on change

VoiceBase is an on-demand speech analytics platform that provides easy-to-use APIs that automatically transcribe audio and video content by extracting relevant keywords and topics, enabling the instant search and discovery of spoken information.

With Acapela VaaS, speech empowering an application is this simple: connect to Acapela VaaS server, send the text and let VaaS do the talking

Beryl8 is a leading digital technology consulting firm specializing in comprehensive Customer Relationship Management solutions and digital transformation strategies. As the largest Salesforce Platinum Partner in Asia, Beryl8 offers end-to-end services that empower businesses to stay competitive in an ever-evolving market. With over a decade of experience and a team of more than 100 certified Salesforce consultants, Beryl8 has successfully delivered over 100 implementations, achieving a remarkab

Black Box is a technology solutions provider specializing in complete high-performance KVM, professional A/V signal distribution and extension and switching solutions for mission-critical applications.

Connex Telecommunications Inc., established in 1996, is a Canadian national telecommunications provider specializing in the design, implementation, and management of comprehensive communication solutions. With a focus on enhancing client success, Connex offers tailored services to regional, municipal, enterprise, and branch office clients, ensuring optimized and sophisticated communication networks. Key Features and Functionality: - Managed Services: Provides 24/7/365 support for customer eng

DynaTables is a flexible, scalable, and fast data storage solution for Genesys Cloud. DynaTables supports up to 500,000 rows and 100 columns, uploaded CSV documents may not exceed 100 megabytes, and query, update, and append data actions

Trendzact CRM-PEF Connector embeds Genesys Cloud softphone natively into Trendzact CRM. Inbound are routed using our proprietary rules engine with multiple CRM data dips. Click-to-call outcalls automatically syncs the call details & disposition.

Optimize your business with RentSyst to simplify fleet management and maximize the benefits of all processes!