Avaliações e Detalhes do Produto SpotOn

I find the flow from back of the house to front of the house with SpotOn's system very easy and intuitive, almost common sense to a certain extent. If you've used other POS platforms before, you'll understand it very quickly, which makes it easy to teach other managers how to create buttons, add discounts, and manage day-to-day operations. Análise coletada por e hospedada no G2.com.

I think there's a strong opportunity for Spoton to expand its capabilities by developing a more sophisticated, built-in inventory management. Current inventory platforms onboarding is extremely labor intensive requiring hours of item mapping to align data across platforms. The entire process could be streamlined, if not eliminated, by leveraging the fact all this data already exists within SpotOn's BOH environment. Análise coletada por e hospedada no G2.com.

SpotOn is a very user-friendly system for both front and back of house. The reporting is comprehensive, and the support has been incredible—special shout-out to Evan Gray, our Client Success Partner, who is outstanding and a very strong reason we stay with SpotOn. The integration options make a huge difference, and the competitive SaaS and rates also help in a tough market. On top of that, the system has been very reliable, with only minimal issues. Análise coletada por e hospedada no G2.com.

We occasionally run into frustrating issues with the payment terminal connecting on some of our handheld devices. Another major problem for us is that we can’t transfer an OLO from one location to another when a customer accidentally places the order at the wrong location, which creates a lot of inconvenience. That’s a big issue for us. Análise coletada por e hospedada no G2.com.

I really like how SpotOn is easy to use. The point of sale system is intuitive and highly customizable, which has been great for us. SpotOn allows us to set up kitchen items, buttons, add-ons, and notes sections, making it much easier to handle our complex orders and specific customer requests. This has enabled our kitchen teams to clearly understand what customers want, resulting in high-quality products. Having the rewards platform integrated with the built-in GoTo app is another thing I appreciate, as it ensures customers placing orders online can still benefit from rewards points. Plus, the ability to manage spending inventory through integrations really helps in streamlining our operations. Análise coletada por e hospedada no G2.com.

There are a few redundant things within the system. Such as always having to hit apply payment before a customer can tap or swipe their card. It would be a lot easier if they were able to do that right away. Also, when you type in a guest's name, it doesn't tie it to the loyalty program and vice versa. When a customer already has an account with their loyalty program, and then you send the order to the kitchen, it doesn't auto populate the ticket to the kitchen with the name attached to the loyalty account. There are also two different locations for customer info and loyalty. There is no reason why those shouldn't be integrated into one seamless database. And it should automatically be able to pull up order history, all loyalty points issued, rewards, etcetera, in one simple location as opposed to two completely different databases that have to be separately attached to the order. Análise coletada por e hospedada no G2.com.

Eu uso o SpotOn para o ponto de venda na loja, e é um bom POS. O processamento de cartões funciona de forma confiável, e o hardware é sólido. Acho a configuração de fidelidade bem legal, e o painel de relatórios faz exatamente o que um restaurante de uma única localização precisa. Análise coletada por e hospedada no G2.com.

O processo de acesso à API está completamente quebrado. Já se passaram vinte e seis dias desde o primeiro pedido e ainda não tenho credenciais. Há apenas um formulário do Google que inicia outro processo de aprovação. Não há um portal de desenvolvedor de autoatendimento, nem sandbox, nem cronograma. E-mails de suporte às vezes retornam. Se o seu negócio precisa de algum tipo de integração com o cliente, você está à mercê de transferências internas, o que é ridículo. SpotOn é um sistema de circuito fechado, tornando realmente difícil integrar profundamente para uma experiência de usuário única sem migrar para outra coisa. Análise coletada por e hospedada no G2.com.

The Onboarding and Training is proactive and always present. I've worked with a lot of different points of sale systems, and the only one that ever followed through with ensuring I knew what I was doing was SpotOn. Análise coletada por e hospedada no G2.com.

Our clientele is rapidly evolving as younger generations start to mix in and the trends of "yesteryear" slowly creep back in, making trend prediction challenging. A perfect Guest Rewards program that keeps up with the different pieces of our collective customer pie is hard to imagine. I know SpotOn is on the case! Análise coletada por e hospedada no G2.com.

There is so much relevant information available through Spot on Reports and resources that helps with our profitability and even cashflow. We are also able to integrate with our payroll and scheduling platforms as well as tip payouts to our employees. Análise coletada por e hospedada no G2.com.

My only suggestion for improvement would be to provide a more basic user manual that new users can print out, rather than having it available online only. Análise coletada por e hospedada no G2.com.

A melhor parte é que é fácil de usar e o layout do POS torna as transações diárias muito simples para a equipe, e o sistema funciona muito bem, mantendo tudo muito organizado, desde o pedido até o pagamento. As ferramentas de relatório são boas e claras e ajudam a rastrear as vendas sem precisar passar por menus complicados. Análise coletada por e hospedada no G2.com.

algumas das funcionalidades são muito restritas sem atualização e um pouco caras, e o suporte ao cliente é lento durante as horas de pico. Um pequeno problema é que as atualizações às vezes mudam a interface, então as pessoas precisam de tempo para se ajustar. Análise coletada por e hospedada no G2.com.

Considero o SpotOn muito fácil de usar, o que nos permite ser mais despreocupados com o sistema e focar mais nas operações do negócio. Aprecio muito ter Kaitlin Zimmerman como um recurso dedicado à nossa conta, pois ela ajuda a agilizar soluções para os problemas que possamos ter. O apoio dela tem sido um divisor de águas para nós. Também estou satisfeito por termos escolhido o SpotOn porque, apesar de um mal-entendido inicial sobre as taxas de cartão de crédito, a configuração foi fácil e, no geral, o SpotOn tem sido uma ótima escolha para nossas necessidades. Análise coletada por e hospedada no G2.com.

Nada de mais, mas demos à Kaitlin algumas sugestões para a utilização do produto que gostaríamos de ver no futuro para ajudar a otimizar a experiência. Além disso, o vendedor inicialmente nos disse que todas as taxas de cartão de crédito eram de 1,9%, o que não estava correto, e ele não deveria ter nos dito isso. Análise coletada por e hospedada no G2.com.

I really like SpotOn as a central hub for all our needs, including payments, orders, online ordering, reservations, marketing, and loyalty programs. The full reporting for all operational needs in one place is very useful, and the customer service is great for solving any problems or questions. I appreciate the continuous innovation of technology that SpotOn provides, making operations more efficient. The initial setup experience was incredible, with outstanding onsite personal training, and the installation was the easiest. Análise coletada por e hospedada no G2.com.

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I like the ability to integrate other software platforms. SpotOn allows for online ordering, labor scheduling, and handling reservations, which all work together seamlessly. Análise coletada por e hospedada no G2.com.

SpotOn reporting is problematic on food server analytics. I've complained for 4 years with no action to make reporting more actionable for coaching employees. The setup was brutal. Our team thought they were capable of doing it all themselves, but in fact they weren't. It took 6 months to straighten out the POS menu items. Análise coletada por e hospedada no G2.com.