Zoom Workplace is easy to use, reliable, and performs well for meetings and collaboration. I especially like its clean UI, strong integrations, and useful AI features for meeting summaries and productivity. The pricing offers good ROI for teams, and onboarding and support are straightforward. Review collected by and hosted on G2.com.

The interface can feel crowded as more features are added, and some advanced settings take time to understand. Pricing can also become expensive for larger teams, while AI features may require additional plans. Integrations are generally good, but occasional setup or compatibility issues can add friction. Review collected by and hosted on G2.com.

I enjoy the ease of use to create meetings and record them to help those clients who were not able to attend. Since my meetings are lessons to help older adults with their technology, the screen-sharing features have helped me easily share something on my mobile devices or on the device I am using to host the meeting. Other similar tools (Teams, for example) do not allow to connect an iOS device with a cable to easily screen share. Review collected by and hosted on G2.com.

Working with groups of older adults on Zoom has posed a challenge for attendance tracking. I haven't found a tool in Zoom's workplace that allows for easy attendance tracking- especially if those joining the meetings are not signed into a Zoom account. Hopefully there is a future integration for easier attendance tracking for distance learning use cases. Review collected by and hosted on G2.com.

You can go from chat to a meeting to sharing a whiteboard without switching apps, so work actually flows. Meetings just work, good video, good audio, even with large groups. It stays collaborative. Features like docs, notes, and AI Companion make it feel less like just a video call app and more like a place to actually get work done together. Review collected by and hosted on G2.com.

With chat, meetings, docs, mail all in one, it uses more memory and can feel cluttered if you only want a quick call. Review collected by and hosted on G2.com.

I really like Zoom Workplace because it makes it easy for me to communicate, hold meetings, and collaborate with others all in one place and the fact that It’s simple to use and saves me time. Review collected by and hosted on G2.com.

Well sometimes the app can lag, and there are a few features that take time to figure out. Other than that, it works well for me. Review collected by and hosted on G2.com.

Zoom makes it possible to carry on business virtually without having to be in a physical office. It can accommodate more people for a meeting than many conference rooms and people can be just as productive. It also allows for the sharing of content such as presentations and documents that every meeting attendee can see. Review collected by and hosted on G2.com.

There's not much to dislike other than a person being dropped from a meeting due to connectivity issues (internet, etc.) Review collected by and hosted on G2.com.

I like Zoom Workplace for its clear audio and video quality, easy-to-use interface, and reliable meetings. The screen sharing, chat, and collaboration features work well for team collaboration in virtual mode. I appreciate the recording of training sessions and the ability to take control of others' systems, which makes it effective for our needs. It offers better and more stable audio and video quality compared to what we used before, which was Skype. The initial setup was very easy. Review collected by and hosted on G2.com.

There’s not much to dislike overall but sometimes the number of features can feel a little overwhelming Review collected by and hosted on G2.com.

I use Zoom Workplace for holding classes, meetings, and communication, and I find it very useful for connecting easily with teachers and friends from anywhere. I like the video and screenshot features because they help me communicate more effectively. The video helps me understand lessons better by clearly seeing my teachers and classmates, while screen sharing is also very useful for teachers explaining topics through key presentations. The initial setup was quite easy, with a simple interface that didn't take much time to understand the basic features. I appreciate the good video and audio quality, which makes communication simple and effective. Review collected by and hosted on G2.com.

Sometimes the video and audio are not clear due to internet connection issues. Background noise during meetings can make it hard to hear the speaker clearly, with sounds from traffic, TV, and people talking in the background reducing the clarity of conversations. Review collected by and hosted on G2.com.

I've been using Zoom Workplace for daily meetings and team collaboration, and it's been a really smooth experience. The video and audio quality are reliable, and joining meetings is quick and hassle-free. I also like that it combines chat, meetings, screen sharing, and file sharing in one place, which makes it easier to stay organized. The interface is simple to use, even for new users, and it works well across both desktop and mobile. Overall, it has made communication with my team much more convenient and efficient. Review collected by and hosted on G2.com.

One thing I don't like is that it can sometimes use a lot of system resources, especially during long meetings, which can make my laptop slow down. Occasionally, joining meetings takes a little longer than expected after an update, and some advanced features are only available on paid plans. Other than that, my overall experience has been good. Review collected by and hosted on G2.com.

AI Companion Is Becoming More Proactive The biggest change is the evolution of AI Companion from a meeting assistant into something closer to a workplace collaborator. New capabilities include: Taking notes across Zoom meetings, in-person meetings, and even some third-party meeting platforms Creating tasks from conversations Generating documents and reports Helping schedule follow-ups and automate workflows Surfacing relevant information from connected systems automatically 2. Conversations Turning Into Action One trend I like is Zoom's focus on turning discussions into outcomes. Examples include: Automatic task creation from calls and voicemails Personal workflows that automate repetitive work AI-generated follow-up actions and reminders This addresses a common problem where teams spend lots of time discussing work but less time tracking execution. 3. Cross-Platform Note Taking A notable feature is that AI-generated notes are no longer limited to Zoom meetings. Zoom has expanded note-taking and meeting intelligence to work across: In-person meetings Other meeting platforms Phone conversations in some scenarios That makes the information captured by AI more complete. 4. Unified AI Workspace Zoom introduced a conversational work surface that combines: Meeting insights Documents Search AI assistance into a single workspace instead of scattering information across multiple screens and applications. Review collected by and hosted on G2.com.

Reduce Feature Complexity Zoom started as a simple video-meeting product. As it has added: Team chat Phone Whiteboards Docs AI Companion Contact center capabilities the experience has become more complex. A challenge for Zoom is keeping advanced features available without overwhelming users who just want to join a meeting and get work done. 2. Better Follow-Through After Meetings Zoom is excellent at capturing what happened during a meeting. The bigger opportunity is helping teams execute afterward. For example: Automatically assigning owners to action items Tracking completion status Following up on overdue commitments Highlighting unresolved decisions This would make meetings more outcome-oriented rather than documentation-oriented. 3. Stronger Knowledge Management Meeting summaries are useful, but organizations also need long-term knowledge retention. Common questions include: Why was a decision made? What alternatives were considered? Which meetings discussed this topic? Zoom could do more to organize meeting intelligence into a searchable knowledge layer rather than a collection of individual summaries. Review collected by and hosted on G2.com.

I like the Zoom integration in our office meeting rooms because it allows us to directly connect the meeting rooms to Zoom, which is really convenient. I also appreciate how Zoom Workplace accommodates as many people as I'd like for meetings or webinars. It's great that its AI helps us summarize meetings, which means we can spend more time focusing on the meetings rather than making minutes. The initial setup of Zoom Workplace was quite straightforward and easy, which made everything very simple to implement. Moreover, I use it with tools like Microsoft Office, Outlook, Slack, and Jira, and it integrates really well through Zoom meeting notes. Overall, I feel that Zoom Workplace truly helps a lot in our work processes. Review collected by and hosted on G2.com.

Nothing as such Review collected by and hosted on G2.com.