I use ZoneCapture to record and store customer calls and interactions for review and training. I like how easy it is to capture recordings and organize them by user or case, and playback is smooth. Finding past conversations doesn't take much time, which helps in reviewing discussions internally to ensure nothing important is missed. With ZoneReporting, I appreciate how it turns raw data into usable reports without much manual work. Generating regular operational and performance reports is straightforward, and the dashboards make spotting trends easy. The ability to schedule reports saves time, as updates go out automatically, and the filters help focus on exactly what is needed. It has made reporting more consistent and reduced the back and forth when pulling data from different sources. Review collected by and hosted on G2.com.
The interface feels basic in some areas and could be more refined. Reporting options are limited and exporting data could be more flexible. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.



