# Top 10 ZOKO Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 5 ZOKO is not the only option for WhatsApp Marketing Software. Explore other competing options and alternatives. Other important factors to consider when researching alternatives to ZOKO include ease of use and reliability. The best overall ZOKO alternative is Wati. Other similar apps like ZOKO are Reputation, Zendesk for Customer Service, Lime Connect (formerly Userlike), and ActiveCampaign. ZOKO alternatives can be found in [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing) but may also be in [Help Desk Software](https://www.g2.com/categories/help-desk) or [Conversational Support Software](https://www.g2.com/categories/conversational-support). ## Best Paid & Free Alternatives to ZOKO - [Wati](https://www.g2.com/products/wati/reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) ## Top 10 Alternatives to ZOKO Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how ZOKO stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Food Production, and Market Research, and find the best product for your business. ### 1. [Wati](https://www.g2.com/products/wati/reviews) By Wati **Average Rating:** 4.6/5 **Total Reviews:** 500 Wati is an AI-native customer engagement platform built on the WhatsApp Business API, designed to help businesses automate and streamline communication with their customers. Trusted by over 14,000 businesses globally, Wati enables teams to manage conversations across WhatsApp, Instagram, Facebook, SMS, and web chat from a unified inbox. It empowers businesses to automate workflows, qualify leads, and deliver personalized customer experiences at scale. Key Features and Functionality: - Unified Inbox: Centralize incoming and outgoing messages from multiple channels, including WhatsApp, Instagram, Facebook, SMS, and web chat, into a single platform for efficient team collaboration. - No-Code Chatbot Builder: Create AI-powered chatbots without any coding knowledge to automate responses and handle customer inquiries 24/7. - AI Support Agents: Deploy AI agents to qualify leads, uncover customer intent, and resolve support queries, enhancing response times and customer satisfaction. - Broadcast and Campaigns: Run targeted marketing campaigns and send personalized bulk messages to engage customers effectively. - Custom Notifications: Re-engage customers by sending timely and relevant notifications to increase conversions and customer retention. - Developer-Friendly API: Integrate Wati seamlessly with existing tech stacks using industry-standard development tools, allowing for custom workflows and automation. - Native Integrations: Connect with popular CRM systems, payment gateways, and analytics tools to personalize and manage customer interactions at scale. Primary Value and Solutions Provided: Wati addresses the need for businesses to engage with customers through their preferred messaging platforms, particularly WhatsApp, which boasts a vast user base. By offering a comprehensive suite of tools, Wati enables businesses to: - Enhance Customer Engagement: Automate and personalize communication, ensuring timely responses and fostering stronger customer relationships. - Improve Operational Efficiency: Streamline sales, support, and marketing processes through automation, reducing manual workload and response times. - Scale Communication Efforts: Manage high volumes of customer interactions seamlessly, allowing businesses to grow without compromising service quality. - Gain Actionable Insights: Utilize analytics to monitor performance, understand customer behavior, and make data-driven decisions to optimize engagement strategies. By leveraging Wati, businesses can transform their customer communication strategies, leading to increased satisfaction, loyalty, and revenue growth. Categories in common with ZOKO: [Social Customer Service](https://www.g2.com/categories/social-customer-service), [WhatsApp Marketing](https://www.g2.com/categories/whatsapp-marketing) **Compare:** [ZOKO vs Wati](https://www.g2.com/compare/wati-vs-zoko) **Compare Wati with other alternatives:** - [Wati vs Reputation](https://www.g2.com/compare/reputation-vs-wati) - [Wati vs Zendesk for Customer Service](https://www.g2.com/compare/wati-vs-zendesk-for-customer-service) - [Wati vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-wati) - [Wati vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-wati) - [Wati vs Zoho Desk](https://www.g2.com/compare/wati-vs-zoho-desk) - [Wati vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-wati) - [Wati vs Sprout Social](https://www.g2.com/compare/sprout-social-vs-wati) - [Wati vs Fin](https://www.g2.com/compare/fin-vs-wati) - [Wati vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-wati) ### 2. [Reputation](https://www.g2.com/products/reputation/reviews) By Reputation **Average Rating:** 4.5/5 **Total Reviews:** 2,469 Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of public and private feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created. Categories in common with ZOKO: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [ZOKO vs Reputation](https://www.g2.com/compare/reputation-vs-zoko) **Compare Reputation with other alternatives:** - [Reputation vs Wati](https://www.g2.com/compare/reputation-vs-wati) - [Reputation vs Zendesk for Customer Service](https://www.g2.com/compare/reputation-vs-zendesk-for-customer-service) - [Reputation vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-reputation) - [Reputation vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-reputation) - [Reputation vs Zoho Desk](https://www.g2.com/compare/reputation-vs-zoho-desk) - [Reputation vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-reputation) - [Reputation vs Sprout Social](https://www.g2.com/compare/reputation-vs-sprout-social) - [Reputation vs Fin](https://www.g2.com/compare/fin-vs-reputation) - [Reputation vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-reputation) ### 3. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) By Zendesk **Average Rating:** 4.3/5 **Total Reviews:** 7,034 Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide. Categories in common with ZOKO: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [ZOKO vs Zendesk for Customer Service](https://www.g2.com/compare/zoko-vs-zendesk-for-customer-service) **Compare Zendesk for Customer Service with other alternatives:** - [Zendesk for Customer Service vs Wati](https://www.g2.com/compare/wati-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Reputation](https://www.g2.com/compare/reputation-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Zoho Desk](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zendesk for Customer Service vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Sprout Social](https://www.g2.com/compare/sprout-social-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Fin](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Zendesk for Customer Service vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) ### 4. [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) By Lime Connect **Average Rating:** 4.4/5 **Total Reviews:** 453 Lime Connect is a live chat software that allows your website visitors to connect with your service operators in the moment of greatest need Categories in common with ZOKO: [Social Customer Service](https://www.g2.com/categories/social-customer-service), [WhatsApp Marketing](https://www.g2.com/categories/whatsapp-marketing) **Compare:** [ZOKO vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-zoko) **Compare Lime Connect (formerly Userlike) with other alternatives:** - [Lime Connect (formerly Userlike) vs Wati](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-wati) - [Lime Connect (formerly Userlike) vs Reputation](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-reputation) - [Lime Connect (formerly Userlike) vs Zendesk for Customer Service](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-zendesk-for-customer-service) - [Lime Connect (formerly Userlike) vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-lime-connect-formerly-userlike) - [Lime Connect (formerly Userlike) vs Zoho Desk](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-zoho-desk) - [Lime Connect (formerly Userlike) vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-lime-connect-formerly-userlike) - [Lime Connect (formerly Userlike) vs Sprout Social](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-sprout-social) - [Lime Connect (formerly Userlike) vs Fin](https://www.g2.com/compare/fin-vs-lime-connect-formerly-userlike) - [Lime Connect (formerly Userlike) vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-lime-connect-formerly-userlike) ### 5. [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) By ActiveCampaign **Average Rating:** 4.4/5 **Total Reviews:** 14,780 ActiveCampaign offers effortless email and marketing automation. Grow your business with AI-powered automations that suggest, personalize, and validate your marketing campaigns. With hundreds of automation triggers and actions, conditional routing, and an AI-powered drag-and-drop builder, you can create deeper automations than the competition, faster. Categories in common with ZOKO: [WhatsApp Marketing](https://www.g2.com/categories/whatsapp-marketing) **Compare:** [ZOKO vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-zoko) **Compare ActiveCampaign with other alternatives:** - [ActiveCampaign vs Wati](https://www.g2.com/compare/activecampaign-vs-wati) - [ActiveCampaign vs Reputation](https://www.g2.com/compare/activecampaign-vs-reputation) - [ActiveCampaign vs Zendesk for Customer Service](https://www.g2.com/compare/activecampaign-vs-zendesk-for-customer-service) - [ActiveCampaign vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/activecampaign-vs-lime-connect-formerly-userlike) - [ActiveCampaign vs Zoho Desk](https://www.g2.com/compare/activecampaign-vs-zoho-desk) - [ActiveCampaign vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/activecampaign-vs-agentforce-service-formerly-salesforce-service-cloud) - [ActiveCampaign vs Sprout Social](https://www.g2.com/compare/activecampaign-vs-sprout-social) - [ActiveCampaign vs Fin](https://www.g2.com/compare/activecampaign-vs-fin) - [ActiveCampaign vs Freshdesk](https://www.g2.com/compare/activecampaign-vs-freshdesk) ### 6. [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) By Zoho **Average Rating:** 4.4/5 **Total Reviews:** 7,842 Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily. Categories in common with ZOKO: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [ZOKO vs Zoho Desk](https://www.g2.com/compare/zoko-vs-zoho-desk) **Compare Zoho Desk with other alternatives:** - [Zoho Desk vs Wati](https://www.g2.com/compare/wati-vs-zoho-desk) - [Zoho Desk vs Reputation](https://www.g2.com/compare/reputation-vs-zoho-desk) - [Zoho Desk vs Zendesk for Customer Service](https://www.g2.com/compare/zendesk-for-customer-service-vs-zoho-desk) - [Zoho Desk vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-zoho-desk) - [Zoho Desk vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-zoho-desk) - [Zoho Desk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Zoho Desk vs Sprout Social](https://www.g2.com/compare/sprout-social-vs-zoho-desk) - [Zoho Desk vs Fin](https://www.g2.com/compare/fin-vs-zoho-desk) - [Zoho Desk vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) ### 7. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) By Salesforce **Average Rating:** 4.4/5 **Total Reviews:** 7,359 Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. Categories in common with ZOKO: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [ZOKO vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoko) **Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:** - [Agentforce Service (formerly Salesforce Service Cloud) vs Wati](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-wati) - [Agentforce Service (formerly Salesforce Service Cloud) vs Reputation](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-reputation) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zendesk for Customer Service](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zendesk-for-customer-service) - [Agentforce Service (formerly Salesforce Service Cloud) vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-lime-connect-formerly-userlike) - [Agentforce Service (formerly Salesforce Service Cloud) vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-agentforce-service-formerly-salesforce-service-cloud) - [Agentforce Service (formerly Salesforce Service Cloud) vs Zoho Desk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-zoho-desk) - [Agentforce Service (formerly Salesforce Service Cloud) vs Sprout Social](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprout-social) - [Agentforce Service (formerly Salesforce Service Cloud) vs Fin](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Agentforce Service (formerly Salesforce Service Cloud) vs Freshdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) ### 8. [Sprout Social](https://www.g2.com/products/sprout-social/reviews) By Sprout Social **Average Rating:** 4.4/5 **Total Reviews:** 6,873 Sprout Social is an intuitive platform that delivers smarter, faster business impact from social media.. Empower your teams to better connect with audiences, streamline publishing workflows, collaborate in real-time, and power strategic business decisions with the social insights that matter most—at scale. Categories in common with ZOKO: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [ZOKO vs Sprout Social](https://www.g2.com/compare/sprout-social-vs-zoko) **Compare Sprout Social with other alternatives:** - [Sprout Social vs Wati](https://www.g2.com/compare/sprout-social-vs-wati) - [Sprout Social vs Reputation](https://www.g2.com/compare/reputation-vs-sprout-social) - [Sprout Social vs Zendesk for Customer Service](https://www.g2.com/compare/sprout-social-vs-zendesk-for-customer-service) - [Sprout Social vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/lime-connect-formerly-userlike-vs-sprout-social) - [Sprout Social vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-sprout-social) - [Sprout Social vs Zoho Desk](https://www.g2.com/compare/sprout-social-vs-zoho-desk) - [Sprout Social vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-sprout-social) - [Sprout Social vs Fin](https://www.g2.com/compare/fin-vs-sprout-social) - [Sprout Social vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-sprout-social) ### 9. [Fin](https://www.g2.com/products/fin/reviews) By Intercom, Inc. **Average Rating:** 4.5/5 **Total Reviews:** 3,901 Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions. Categories in common with ZOKO: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [ZOKO vs Fin](https://www.g2.com/compare/fin-vs-zoko) **Compare Fin with other alternatives:** - [Fin vs Wati](https://www.g2.com/compare/fin-vs-wati) - [Fin vs Reputation](https://www.g2.com/compare/fin-vs-reputation) - [Fin vs Zendesk for Customer Service](https://www.g2.com/compare/fin-vs-zendesk-for-customer-service) - [Fin vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/fin-vs-lime-connect-formerly-userlike) - [Fin vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-fin) - [Fin vs Zoho Desk](https://www.g2.com/compare/fin-vs-zoho-desk) - [Fin vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-fin) - [Fin vs Sprout Social](https://www.g2.com/compare/fin-vs-sprout-social) - [Fin vs Freshdesk](https://www.g2.com/compare/fin-vs-freshdesk) ### 10. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) By Freshworks **Average Rating:** 4.4/5 **Total Reviews:** 3,762 Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries. Categories in common with ZOKO: [Social Customer Service](https://www.g2.com/categories/social-customer-service) **Compare:** [ZOKO vs Freshdesk](https://www.g2.com/compare/freshdesk-vs-zoko) **Compare Freshdesk with other alternatives:** - [Freshdesk vs Wati](https://www.g2.com/compare/freshdesk-vs-wati) - [Freshdesk vs Reputation](https://www.g2.com/compare/freshdesk-vs-reputation) - [Freshdesk vs Zendesk for Customer Service](https://www.g2.com/compare/freshdesk-vs-zendesk-for-customer-service) - [Freshdesk vs Lime Connect (formerly Userlike)](https://www.g2.com/compare/freshdesk-vs-lime-connect-formerly-userlike) - [Freshdesk vs ActiveCampaign](https://www.g2.com/compare/activecampaign-vs-freshdesk) - [Freshdesk vs Zoho Desk](https://www.g2.com/compare/freshdesk-vs-zoho-desk) - [Freshdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-freshdesk) - [Freshdesk vs Sprout Social](https://www.g2.com/compare/freshdesk-vs-sprout-social) - [Freshdesk vs Fin](https://www.g2.com/compare/fin-vs-freshdesk) ## Explore Articles - [Which presales management software has the best CRM integration and stakeholder collaboration?](https://www.g2.com/discussions/which-presales-management-software-has-the-best-crm-integration-and-stakeholder-collaboration) - [What are the best theater venue management strategies for capacity utilization from performing arts organizations?](https://www.g2.com/discussions/what-are-the-best-theater-venue-management-strategies-for-capacity-utilization-from-performing-arts-organizations) - [Is a dedicated AR training simulator worth the cost for a small business, or do most training goals get met just as well with a well-produced video course at a fraction of the price?](https://www.g2.com/discussions/is-a-dedicated-ar-training-simulator-worth-the-cost-for-a-small-business-or-do-most-training-goals-get-met-just-as-well-with-a-well-produced-video-course-at-a-fraction-of-the-price) - [Top AI-powered business operations automation tools](https://www.g2.com/discussions/what-are-the-top-powered-business-operation-automation-tools) - [Most effective loyalty management tool for startups](https://www.g2.com/discussions/most-effective-loyalty-management-tool-for-startups) - [What's the best presales management platform when comparing by proposal automation and deal velocity?](https://www.g2.com/discussions/what-s-the-best-presales-management-platform-when-comparing-by-proposal-automation-and-deal-velocity) ## Spotlight Categories - [Product Lifecycle Management (PLM) Software](https://www.g2.com/categories/product-lifecycle-management-plm) - [Travel Management Solutions](https://www.g2.com/categories/travel-management) - [Session Replay Software](https://www.g2.com/categories/session-replay)