# RingCentral Contact Center vs Zoho Voice Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingCentral Contact Center excels in providing a seamless user experience, with many praising its **easy-to-use interface** that integrates various communication channels. Users appreciate how it simplifies customer interactions, making it easier to track conversations and route calls efficiently.
- **Users say** that Zoho Voice offers robust features for call management, such as **Call Barging** and **live call monitoring** , which are particularly beneficial for teams in regulated industries. This functionality helps ensure compliance with federal laws while enhancing team performance.
- **According to verified reviews** , RingCentral Contact Center has a higher overall satisfaction score, indicating that users feel more positively about their experience. Many highlight the proactive customer support, which resolves issues quickly and effectively, contributing to a smoother operational flow.
- **Reviewers mention** that Zoho Voice shines in its integration capabilities, allowing users to manage calls alongside other business tools like email and calendar. This holistic approach helps users engage with customers more effectively and streamline their workflow.
- **Users report** that while both platforms are easy to set up, Zoho Voice has a slight edge in this area, with many finding its onboarding process straightforward and intuitive. This can be a significant advantage for teams looking to get up and running quickly.
- **G2 reviewers highlight** that RingCentral Contact Center's reporting and dashboard features are well-received, providing valuable insights into call performance. However, some users feel that Zoho Voice's reporting capabilities are more advanced, offering deeper analytics that can drive better decision-making.



| | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 209 | 17 | 
| **Largest Market Segment** | Small-Business (48.5% of reviews) | Small-Business (41.2% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### RingCentral Contact Center

Pros:
- Ease of Use (27 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (12 reviews)
- Call Functionality (10 reviews)

### Zoho Voice

Pros:
- Call Recording (2 reviews)
- Call Quality (1 reviews)

Cons:
- Inadequate Search Functionality (1 reviews)
- Lack of Clarity (1 reviews)

---
## Ratings Comparison
| Rating | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
  | **Meets Requirements** | 8.4 (161 reviews) | 8.1 (17 reviews) | 
  | **Ease of Use** | 8.6 (164 reviews) | 8.6 (17 reviews) | 
  | **Ease of Setup** | 8.4 (95 reviews) | 8.9 (16 reviews) | 
  | **Ease of Admin** | 8.3 (51 reviews) | 8.8 (8 reviews) | 
  | **Quality of Support** | 8.0 (144 reviews) | 8.2 (16 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.1 (52 reviews) | 8.1 (8 reviews) | 
  | **Product Direction (% positive)** | 7.3 (150 reviews) | 7.3 (17 reviews) | 

---
## Pricing

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zoho Voice

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.3/10 | 29 |
| **Zoho Voice** | N/A | N/A |

#### Ticket and Case Management

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Ticket creation user experience** | 7.6 (11 reviews) | Not enough data | 
| **Ticket response user experience** | 7.5 (10 reviews) | Not enough data | 
| **Workflow** | 8.8 (12 reviews) | Not enough data | 
| **Response Automation** | 8.8 (12 reviews) | Not enough data | 
| **SLA Management** | 6.9 (7 reviews) | Not enough data | 
| **Attachments/Screencasts** | 8.2 (11 reviews) | Not enough data | 
| **Ticket Collaboration** | 7.8 (10 reviews) | Not enough data | 
| **Customer and Contacts Database** | 8.3 (11 reviews) | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Agentic AI - Help Desk

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Customer Portal** | 8.5 (10 reviews) | Not enough data | 
| **Email to Case** | 8.5 (8 reviews) | Not enough data | 
| **Chat/Live Support** | 8.5 (9 reviews) | Not enough data | 
| **Social Integration** | 7.9 (7 reviews) | Not enough data | 
| **Voice** | 8.8 (12 reviews) | Not enough data | 

#### Platform

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Mobile User Support** | 8.5 (17 reviews) | Not enough data | 
| **Customization ** | 8.1 (17 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.9 (16 reviews) | Not enough data | 
| **Integration** | 8.6 (14 reviews) | Not enough data | 
| **Reporting** | 9.2 (14 reviews) | Not enough data | 
| **Dashboards** | 9.1 (15 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.1/10 | 46 |
| **Zoho Voice** | N/A | N/A |

#### Dialing Options

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Preview Dialing** | 8.1 (27 reviews) ✓ Verified | Not enough data | 
| **Progressive Dialing** | 8.1 (24 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | 7.4 (11 reviews) | Not enough data | 

#### Agent Tools

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Whisper Coaching ** | 7.5 (23 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | 8.1 (24 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | 8.6 (29 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Voice Activity Detection** | 8.2 (23 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (28 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | 8.0 (23 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (18 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Call Prioritization and List Optimization** | 8.2 (10 reviews) | Not enough data | 
| **Compliance Monitoring** | 8.6 (11 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 8.3 (12 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.3/10 | 31 |
| **Zoho Voice** | N/A | N/A |

#### Channels

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Multi-Channel Coverage** | 9.0 (21 reviews) | Not enough data | 
| **Open Listening** | Feature Not Available | Not enough data | 
| **Physical Media** | Feature Not Available | Not enough data | 

#### Design

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Communications Strategy Development** | Feature Not Available | Not enough data | 
| **Create Content** | Feature Not Available | Not enough data | 
| **Personalization** | 7.9 (16 reviews) | Not enough data | 
| **Inbound Identification** | 8.8 (27 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.6 (22 reviews) | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **AI Text Generation** | 7.3 (11 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 9.0/10 | 8 |
| **Zoho Voice** | N/A | N/A |

#### Usability

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **All-Employee Access** | Feature Not Available | Not enough data | 
| **Supporting Documents** | 8.6 (6 reviews) | Not enough data | 
| **Two-Way Communication** | 9.7 (6 reviews) | Not enough data | 

#### Reporting

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Priority Case Alerts** | 8.6 (6 reviews) | Not enough data | 
| **Trend Analysis** | 8.3 (6 reviews) | Not enough data | 
| **Performance Monitoring** | 9.7 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.1/10 | 88 |
| **Zoho Voice** | 8.3/10 | 14 |

#### Channels

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Voice** | 9.0 (51 reviews) ✓ Verified | 8.5 (14 reviews) | 
| **Social** | 7.4 (40 reviews) ✓ Verified | 7.9 (14 reviews) | 
| **Web Chat** | 7.7 (41 reviews) ✓ Verified | 7.9 (14 reviews) | 
| **Mobile SMS** | 7.8 (50 reviews) ✓ Verified | 8.2 (14 reviews) | 
| **Email** | 8.0 (41 reviews) ✓ Verified | 8.5 (14 reviews) | 

#### Generative AI

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **AI Text-to-Speech** | 6.9 (27 reviews) | 7.7 (13 reviews) | 

#### Functions

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Session Routing** | 8.3 (67 reviews) ✓ Verified | 8.6 (13 reviews) | 
| **Session Queuing** | 8.1 (65 reviews) ✓ Verified | 8.2 (14 reviews) | 
| **Concurrent Calling** | 7.9 (54 reviews) ✓ Verified | 8.6 (14 reviews) | 
| **Speech Analytics** | 7.4 (32 reviews) ✓ Verified | 7.7 (14 reviews) | 
| **Auto Dialer** | 8.0 (41 reviews) ✓ Verified | 8.0 (14 reviews) | 
| **IVR** | 7.8 (39 reviews) ✓ Verified | 8.3 (14 reviews) | 
| **Inbound Screen Pop** | 8.2 (44 reviews) | 8.2 (14 reviews) | 
| **Persistent Data** | 8.1 (38 reviews) ✓ Verified | 8.3 (14 reviews) | 

#### Agentic AI - Contact Center

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 10.0 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.7 (5 reviews) | Not enough data | 

#### Administrative

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Session Summary Notes** | 7.9 (57 reviews) ✓ Verified | 8.5 (13 reviews) | 
| **Administrator Access** | 8.6 (64 reviews) ✓ Verified | 8.5 (13 reviews) | 
| **Reporting & Dashboards** | 8.0 (70 reviews) ✓ Verified | 8.8 (13 reviews) | 
| **Session Recording** | 8.1 (42 reviews) ✓ Verified | 9.1 (13 reviews) | 
| **Agent Scheduling and Assignment** | 7.8 (38 reviews) ✓ Verified | 8.6 (13 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.5/10 | 15 |
| **Zoho Voice** | N/A | N/A |

#### Workforce Management

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Agent Availability** | 8.7 (13 reviews) | Not enough data | 
| **Skills Management** | 8.3 (11 reviews) | Not enough data | 
| **Shift Scheduling** | 8.5 (10 reviews) | Not enough data | 
| **Agent Self-Service** | 7.4 (11 reviews) | Not enough data | 
| **Mobile Access** | 9.2 (14 reviews) | Not enough data | 

#### Administration

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Automation** | 8.3 (13 reviews) | Not enough data | 
| **Performance Analysis** | 8.8 (11 reviews) | Not enough data | 
| **Dashboards** | 9.5 (14 reviews) | Not enough data | 
| **Forecasting** | 8.0 (10 reviews) | Not enough data | 
| **Intraday Management** | 8.2 (11 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.8/10 | 19 |
| **Zoho Voice** | N/A | N/A |

#### Conversational Platform

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Personalization** | 8.9 (16 reviews) | Not enough data | 
| **Omnichannel** | 8.6 (13 reviews) | Not enough data | 
| **Contextual Engagement** | 9.2 (14 reviews) | Not enough data | 
| **Proactive Engagement** | 9.6 (9 reviews) | Not enough data | 

#### Support Automation

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Intelligent Routing** | 8.3 (14 reviews) | Not enough data | 
| **Seamless Escalation** | 8.6 (13 reviews) | Not enough data | 
| **Transcripts** | 9.4 (13 reviews) | Not enough data | 
| **Self-Serve Support** | 8.0 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **AI Text Generation** | 9.0 (7 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.5/10 | 30 |
| **Zoho Voice** | N/A | N/A |

#### Generative AI

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Pop-up Chat** | 9.3 (14 reviews) | Not enough data | 
| **Notifications** | 8.9 (15 reviews) | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | 8.7 (17 reviews) | Not enough data | 
| **Co-Browsing** | 6.7 (5 reviews) | Not enough data | 

####  Internal Use

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Customization ** | 8.1 (17 reviews) | Not enough data | 
| **Conversation Archiving** | 8.9 (12 reviews) | Not enough data | 
| **Lead Development** | Feature Not Available | Not enough data | 
| **Knowledge Base** | 8.5 (11 reviews) | Not enough data | 
| **Team Inbox ** | 8.8 (12 reviews) | Not enough data | 
| **Customer Profiles** | 8.5 (14 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 9.0/10 | 14 |
| **Zoho Voice** | N/A | N/A |

#### Generative AI

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Self-Service Experience

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Knowledge Base** | 8.8 (8 reviews) | Not enough data | 
| **Searchable Articles** | 8.7 (9 reviews) | Not enough data | 
| **Community Forums** | 8.8 (10 reviews) | Not enough data | 
| **Mobile Optimization** | 8.7 (5 reviews) | Not enough data | 
| **Personalization** | 9.7 (5 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | 9.0 (5 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | 8.8/10 | 11 |
| **Zoho Voice** | N/A | N/A |

#### Generative AI

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Process

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Mentions** | 9.0 (8 reviews) | Not enough data | 
| **Tickets** | 8.8 (7 reviews) | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Email** | 8.6 (7 reviews) | Not enough data | 
| **Social** | 9.0 (8 reviews) | Not enough data | 
| **Live Chat** | 9.0 (7 reviews) | Not enough data | 
| **Phone** | 9.3 (10 reviews) | Not enough data | 
| **Text** | 9.2 (11 reviews) | Not enough data | 

#### Insight

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Surveys** | 7.8 (6 reviews) | Not enough data | 
| **Reporting** | 8.1 (7 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | 9.3 (9 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **Zoho Voice** | N/A | N/A |

#### Generative AI

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **RingCentral Contact Center** | N/A | N/A |
| **Zoho Voice** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Feature Not Available | Not enough data | 

#### Extensions

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to RingCentral Contact Center (11):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)



---
## Reviewer Demographics

### By Company Size

| Segment | RingCentral Contact Center | Zoho Voice | 
|---|---|---|
| **Small-Business** | 48.5% | 41.2% | 
| **Mid-Market** | 38.0% | 41.2% | 
| **Enterprise** | 13.5% | 17.6% | 

### By Industry

#### RingCentral Contact Center

- **Computer Software:** 7.9%
- **Telecommunications:** 6.8%
- **Consumer Services:** 6.8%
- **Financial Services:** 6.3%
- **Staffing and Recruiting:** 5.8%
- **Insurance:** 5.2%
- **Law Practice:** 4.2%
- **Information Technology and Services:** 4.2%
- **Hospital & Health Care:** 3.7%
- **Marketing and Advertising:** 3.7%
- **Other:** 45.5%

#### Zoho Voice

- **Information Technology and Services:** 17.6%
- **Consulting:** 11.8%
- **Manufacturing:** 5.9%
- **Telecommunications:** 5.9%
- **Outsourcing/Offshoring:** 5.9%
- **Marketing and Advertising:** 5.9%
- **Law Practice:** 5.9%
- **Higher Education:** 5.9%
- **Events Services:** 5.9%
- **Entertainment:** 5.9%
- **Other:** 23.5%

---
## Alternatives

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2518 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (256 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1610 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (761 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)

### Alternatives to Zoho Voice

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3581 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.4/5 stars (408 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1610 reviews)
- [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) — 4.4/5 stars (702 reviews)
- [CallRail](https://www.g2.com/products/callrail/reviews) — 4.5/5 stars (1717 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (494 reviews)

---
## Top Discussions

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 3 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) — 1 comment
  > **Top comment:** "I use RingCentral Contact Center in my daily work to manage customer support interactions, including handling inbound calls, routing customer inquiries,..."

### Zoho Voice

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ringcentral-contact-center-vs-zoho-voice)