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Compare RingCentral Contact Center and Zoho Voice 
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At a Glance
Market Segments
Small-Business (49.4% of reviews)
Small-Business (41.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
RingCentral Contact Center
Star Rating
(168)4.0 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterZoho Voice
Star Rating
(17)4.2 out of 5
Market Segments
Small-Business (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Zoho VoiceRingCentral Contact Center vs Zoho Voice
When assessing the two solutions, reviewers found Zoho Voice easier to use, set up, and administer. Reviewers also preferred doing business with Zoho Voice overall.
- Reviewers felt that RingCentral Contact Center meets the needs of their business better than Zoho Voice.
- When comparing quality of ongoing product support, reviewers felt that Zoho Voice is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zoho Voice over RingCentral Contact Center.
Pricing
Entry-Level Pricing
RingCentral Contact Center
No pricing availableZoho Voice
No pricing availableFree Trial
RingCentral Contact Center
No trial information availableZoho Voice
No trial information availableRatings
Meets Requirements
8.4
133
8.1
17
Ease of Use
8.5
135
8.6
17
Ease of Setup
8.4
67
8.9
16
Ease of Admin
8.3
46
8.8
8
Quality of Support
7.9
117
8.2
16
Has the product been a good partner in doing business?
8.0
47
8.1
8
Product Direction (% positive)
7.1
124
7.3
17
Features by Category
Ticket and Case Management
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Not enough data
Platform
8.8
13
Not enough data
8.6
15
Not enough data
9.4
13
Not enough data
9.0
10
Not enough data
9.8
10
Not enough data
9.7
12
Not enough data
Dialing Options
8.3
23
|
Verified
Not enough data
8.0
21
|
Verified
Not enough data
7.2
10
Not enough data
Agent Tools
7.3
21
|
Verified
Not enough data
7.9
21
|
Verified
Not enough data
8.2
23
|
Verified
Not enough data
Automation
8.3
21
|
Verified
Not enough data
8.3
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.0
10
Not enough data
8.3
10
Not enough data
AI Capabilities - Auto Dialer
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
Channels
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Not enough data
Generative AI
7.3
11
Not enough data
Feature Not Available
Not enough data
Usability
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
Reporting
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Channels
8.8
46
|
Verified
8.5
14
7.3
37
|
Verified
7.9
14
7.6
39
|
Verified
7.9
14
7.8
45
|
Verified
8.2
14
7.9
38
|
Verified
8.5
14
Generative AI
6.7
26
7.7
13
Functions
8.2
65
|
Verified
8.6
13
8.1
64
|
Verified
8.2
14
7.9
53
|
Verified
8.6
14
7.4
32
|
Verified
7.7
14
8.0
40
|
Verified
8.0
14
7.8
38
|
Verified
8.3
14
8.1
42
8.2
14
8.0
36
|
Verified
8.3
14
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
7.9
57
|
Verified
8.5
13
8.5
63
|
Verified
8.5
13
7.9
67
|
Verified
8.8
13
8.0
41
|
Verified
9.1
13
7.8
38
|
Verified
8.6
13
Workforce Management
8.7
13
Not enough data
8.3
11
Not enough data
8.5
10
Not enough data
7.4
11
Not enough data
9.2
14
Not enough data
Administration
8.3
13
Not enough data
8.8
11
Not enough data
9.5
14
Not enough data
8.0
10
Not enough data
8.2
11
Not enough data
Conversational Platform
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Not enough data
Support Automation
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Not enough data
Generative AI
9.0
7
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Communication
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.6
14
Not enough data
6.7
5
Not enough data
Internal Use
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.3
9
Not enough data
8.2
12
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Not enough data
Channels
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Not enough data
Insight
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - UCaaS Platforms
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
RingCentral Contact Center and Zoho Voice are categorized as Contact Center
Unique Categories
RingCentral Contact Center is categorized as Auto Dialer, UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Zoho Voice has no unique categories
Reviews
Reviewers' Company Size
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.0%
Telecommunications
6.8%
Financial Services
6.2%
Consumer Services
6.2%
Staffing and Recruiting
4.9%
Other
67.9%
Information Technology and Services
17.6%
Consulting
11.8%
Manufacturing
5.9%
Telecommunications
5.9%
Outsourcing/Offshoring
5.9%
Other
52.9%
Alternatives
Discussions
RingCentral Contact Center has no more discussions with answers
Zoho Voice has no discussions with answers
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