Link copied to clipboard # RingCentral Contact Center vs Zoho Voice Comparison - What are their main differences? Share [ Export ](/compare/ringcentral-contact-center/zoho-voice/export.csv) RingCentral Contact CenterZoho Voice[+ Add Product](#) Reviews **RingCentral Contact Center** [ 4.1/5(242) ](https://www.g2.com/products/ringcentral-contact-center/reviews#reviews) **Zoho Voice** [ 4.2/5(17) ](https://www.g2.com/products/zoho-voice/reviews#reviews) Pricing **RingCentral Contact Center** No pricing available **Zoho Voice** No pricing available **Pricing Insights** from reviews Time to Implement **RingCentral Contact Center** 2 months Based on 7 responses **Zoho Voice** Not enough reviews yet Return on Investment **RingCentral Contact Center** 9 months Based on 7 responses **Zoho Voice** Not enough reviews yet Perceived Cost **RingCentral Contact Center** $$$$$ **Zoho Voice** Not enough reviews yet Average Discount **RingCentral Contact Center** 7% **Zoho Voice** Not enough reviews yet ![RingCentral Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/041de46bcc46bc861a8b5a3a2c784358/ringcentral-contact-center.svg "RingCentral Contact Center") ![Zoho Voice](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_5c674406aea15f77c770af93287d7d03/zoho-voice.jpg "Zoho Voice") G2 offers free advice on this comparison. Chat with an expert How do we contact you? ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call Who do you want to talk with? ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human Pros & Cons **RingCentral Contact Center** [ Ease of Use (28) ](https://www.g2.com/products/ringcentral-contact-center/reviews?filters%5Bsentiment_snippet%5D=1329064&qs=pros-and-cons#reviews)[ Helpful (15) ](https://www.g2.com/products/ringcentral-contact-center/reviews?filters%5Bsentiment_snippet%5D=1326939&qs=pros-and-cons#reviews)[ Call Issues (14) ](https://www.g2.com/products/ringcentral-contact-center/reviews?filters%5Bsentiment_snippet%5D=1329503&qs=pros-and-cons#reviews)[ Call Functionality (12) ](https://www.g2.com/products/ringcentral-contact-center/reviews?filters%5Bsentiment_snippet%5D=1329594&qs=pros-and-cons#reviews) **Zoho Voice** [ Call Recording (2) ](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1913742&qs=pros-and-cons#reviews)[ Call Quality (1) ](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1913894&qs=pros-and-cons#reviews)[ Inadequate Search Functionality (1) ](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1914005&qs=pros-and-cons#reviews)[ Lack of Clarity (1) ](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1913869&qs=pros-and-cons#reviews) Integrations **RingCentral Contact Center** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7e6b2b13afd514ead5fa39d91ef608cc/bigin-by-zoho-crm.png "Product Avatar Image") Bigin by Zoho CRM ](https://www.g2.com/products/bigin-by-zoho-crm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9b832fe9bb15e5e18b6852a303b57d40/box.jpg "Product Avatar Image") Box ](https://www.g2.com/products/box/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_09b4044977e90264fea40d3a76237dcc/ezlynx-ezlynx.png "Product Avatar Image") EZLynx ](https://www.g2.com/products/ezlynx-ezlynx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image") Facebook ](https://www.g2.com/products/facebook/reviews)[ View all ](https://www.g2.com/products/ringcentral-contact-center/integrations) **Zoho Voice** Not enough data Ratings Meets Requirements **RingCentral Contact Center** 8.5 8.5187 **Zoho Voice** 8.1 8.117 Ease of Use **RingCentral Contact Center** 8.7 8.7191 **Zoho Voice** 8.6 8.617 Ease of Setup **RingCentral Contact Center** 8.6 8.6121 **Zoho Voice** 8.9 8.916 Ease of Admin **RingCentral Contact Center** 8.4 8.455 **Zoho Voice** 8.8 8.88 Quality of Support **RingCentral Contact Center** 8.0 8.0170 **Zoho Voice** 8.2 8.216 Has the product been a good partner in doing business? **RingCentral Contact Center** 8.2 8.256 **Zoho Voice** 8.1 8.18 Product Direction (% positive) **RingCentral Contact Center** 7.6 7.6176 **Zoho Voice** 7.3 7.317 Features Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);) 8.2 92 8.3 14 Channels Voice 8.9(won by 0.4) 53 | Verified 8.5 14 Social 7.5 40 | Verified 7.9(won by 0.4) 14 Live Chat 7.8 42 | Verified 7.9(won by 0.1) 14 Mobile SMS 7.8 52 | Verified 8.2(won by 0.4) 14 Email 8.0 42 | Verified 8.5(won by 0.5) 14 (There is a greater than 0.5 difference between this product's rating and its competitors) Generative AI AI Text-to-Speech 7.0 28 7.7(won by 0.7) 13 (There is a greater than 0.5 difference between this product's rating and its competitors) Generative AI Not enough data Not enough data Functions Call Routing 8.2 68 | Verified 8.6(won by 0.4) 13 Session Queuing 8.1 65 | Verified 8.2(won by 0.1) 14 Concurrent Calling 7.9 54 | Verified 8.6(won by 0.7) 14 (There is a greater than 0.5 difference between this product's rating and its competitors) Speech Analytics 7.4 32 | Verified 7.7(won by 0.3) 14 Auto Dialer 8.0(tied score) 41 | Verified 8.0(tied score) 14 IVR 7.8 40 | Verified 8.3(won by 0.5) 14 (There is a greater than 0.5 difference between this product's rating and its competitors) Inbound Screen Pop 8.2(tied score) 45 8.2(tied score) 14 Persistent Data 8.1 38 | Verified 8.3(won by 0.2) 14 Predictive Dialer Not enough data Not enough data Automated Routing Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Contact Center Autonomous Task Execution 9.7(won by default) 5 Not enough data Cross-system Integration 9.3(won by default) 7 Not enough data Natural Language Interaction 9.7(won by default) 5 Not enough data Proactive Assistance 8.9(won by default) 6 Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Administrative Session Summary Notes 7.9 57 | Verified 8.5(won by 0.6) 13 (There is a greater than 0.5 difference between this product's rating and its competitors) Administrator Access 8.6(won by 0.1) 65 | Verified 8.5 13 Reporting & Dashboards 8.0 72 | Verified 8.8(won by 0.8) 13 (There is a greater than 0.5 difference between this product's rating and its competitors) Session Recording 8.1 43 | Verified 9.1(won by 1.0) 13 (There is a greater than 0.5 difference between this product's rating and its competitors) Agent Scheduling and Assignment 7.9 39 | Verified 8.6(won by 0.7) 13 (There is a greater than 0.5 difference between this product's rating and its competitors) Callback Scheduling Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Additional Functionality API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Transfer Not enough data Not enough data Data Import/Export Not enough data Not enough data Call Scripting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Monitoring Not enough data Not enough data Customizable Reports Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Contact Database Not enough data Not enough data Chatbot Not enough data Not enough data Call Center Management Not enough data Not enough data Performance Management Not enough data Not enough data Call Tracking Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Quality Management Not enough data Not enough data Agent Interface Not enough data Not enough data Queue Management Not enough data Not enough data Customer History Not enough data Not enough data Voice Mail Not enough data Not enough data Monitoring Not enough data Not enough data Call List Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Workforce Management Not enough data Not enough data Campaign Management Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) 8.2 33 Not enough data Ticket and Case Management Ticket Creation User Experience 7.6(won by default) 12 Not enough data Ticket Response User Experience 7.6(won by default) 11 Not enough data Workflow 8.6(won by default) 13 Not enough data Automated Response 8.3(won by default) 14 Not enough data Service Level Agreement (SLA) Management 7.1(won by default) 8 Not enough data Attachments/Screencasts 8.2(won by default) 11 Not enough data Ticket Collaboration 7.8(won by default) 10 Not enough data Customer/Contact Database 8.3(won by default) 11 Not enough data Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Feature Not Available Not enough data Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Communication Channels Customer Portal 8.5(won by default) 10 Not enough data Email to Case 8.5(won by default) 8 Not enough data Live Chat Support 8.5(won by default) 9 Not enough data Social Media Integration 7.9(won by default) 7 Not enough data Voice 8.8(won by default) 13 Not enough data Video Chat Not enough data Not enough data Platform Mobile User Support 8.5(won by default) 17 Not enough data Customization 8.1(won by default) 17 Not enough data User, Role, and Access Management 8.9(won by default) 16 Not enough data Third-Party Integrations 8.5(won by default) 13 Not enough data Reporting 9.1(won by default) 13 Not enough data Activity Dashboard 9.1(won by default) 15 Not enough data Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data Auto Dialer[Hide 76 FeaturesShow 76 Features](javascript:void(0);) 8.5 74 Not enough data Dialing Options Preview Dialing 8.2(won by default) 29 | Verified Not enough data Progressive Dialing 8.0(won by default) 27 | Verified Not enough data Predictive Dialing 7.7(won by default) 15 Not enough data Agent Tools Whisper Coaching 7.7(won by default) 28 | Verified Not enough data Callback Scheduling 8.1(won by default) 27 | Verified Not enough data Call Recording 8.7(won by default) 31 | Verified Not enough data Real-Time Data 9.4(won by default) 8 Not enough data Live Chat 9.4(won by default) 9 Not enough data Call Scheduling Not enough data Not enough data Automation Voice Activity Detection 8.3(won by default) 22 | Verified Not enough data Interactive Voice Response (IVR) 8.2(won by default) 34 | Verified Not enough data Call Scrubbing 7.7(won by default) 24 | Verified Not enough data Agentic AI - Auto Dialer Autonomous Task Execution 7.5(won by default) 14 Not enough data Cross-system Integration 8.3(won by default) 20 Not enough data Third-Party Integrations 7.9(won by default) 7 Not enough data Computer Telephony Integration 9.4(won by default) 6 Not enough data AI Capabilities - Auto Dialer Call Prioritization and List Optimization 8.3(won by default) 11 Not enough data Compliance Monitoring 8.8(won by default) 12 Not enough data Speech Analytics and Sentiment Analysis 8.5(won by default) 13 Not enough data Reporting/Analytics 9.4(won by default) 8 Not enough data Call Monitoring Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Text to Speech Not enough data Not enough data Additional Functionality Call Routing 9.4(won by default) 8 Not enough data Real-Time Reporting 8.3(won by default) 6 Not enough data Call Center Management 9.5(won by default) 7 Not enough data CRM 8.3(won by default) 6 Not enough data Multi-Channel Communication 8.8(won by default) 10 Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Management Not enough data Not enough data Power Dialer Not enough data Not enough data Preview Dialer Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Customer Database Not enough data Not enough data Lead Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Integrations Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Campaign Management Not enough data Not enough data Generative AI Not enough data Not enough data Interaction Tracking Not enough data Not enough data Caller ID Not enough data Not enough data Call Transfer Not enough data Not enough data Call Disposition Not enough data Not enough data Voice Mail Not enough data Not enough data Chat/Messaging Not enough data Not enough data Automatic Outbound Dialer Not enough data Not enough data Call Reporting Not enough data Not enough data API Not enough data Not enough data Contact Database Not enough data Not enough data Lead Capture Not enough data Not enough data Call List Management Not enough data Not enough data Progressive Dialer Not enough data Not enough data Campaign Specific Caller ID Not enough data Not enough data List Management Not enough data Not enough data Customizable Fields Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Multi-Campaign Not enough data Not enough data Workflow Management Not enough data Not enough data Call Logging Not enough data Not enough data Lead Distribution Not enough data Not enough data Queue Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Data Security Not enough data Not enough data Outbound Call Center Not enough data Not enough data Performance Management Not enough data Not enough data Compliance Management Not enough data Not enough data Mobile Access Not enough data Not enough data Email Management Not enough data Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) 8.4 34 Not enough data Channels Multi-Channel Coverage 9.0(won by default) 23 Not enough data Open Listening Feature Not Available Not enough data Physical Media Feature Not Available Not enough data Design Personalization 8.0(won by default) 17 Not enough data Inbound Identification 8.8(won by default) 28 Not enough data Regulatory Compliance 8.6(won by default) 22 Not enough data Communications Strategy Development Feature Not Available Not enough data Create Content Feature Not Available Not enough data Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation 7.5(won by default) 12 Not enough data AI Text Summarization Feature Not Available Not enough data Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Complaint Management[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 9.0 8 Not enough data Usability Supporting Documents 8.6(won by default) 6 Not enough data Two-Way Communication 9.7(won by default) 6 Not enough data All-Employee Access Feature Not Available Not enough data Multi-Channel Communication Not enough data Not enough data Reporting Priority Case Alerts 8.6(won by default) 6 Not enough data Trend Analysis 8.3(won by default) 6 Not enough data Performance Monitoring 9.7(won by default) 6 Not enough data Social Media Monitoring Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Feature Not Available Not enough data Generative AI Not enough data Not enough data Additional Functionality Social Media Integration Not enough data Not enough data Survey/Poll Management Not enough data Not enough data Live Chat Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Customer Complaint Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Case Management Not enough data Not enough data API Not enough data Not enough data Collaboration Tools Not enough data Not enough data Customizable Templates Not enough data Not enough data AI Copilot Not enough data Not enough data Data Import/Export Not enough data Not enough data Interaction Tracking Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Audit Trail Not enough data Not enough data Issue Management Not enough data Not enough data Real-Time Updates Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Self Service Portal Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Canned Responses Not enough data Not enough data Email Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Dashboard Not enough data Not enough data Prioritization Not enough data Not enough data Routing Not enough data Not enough data Support Ticket Management Not enough data Not enough data Widgets Not enough data Not enough data Chat/Messaging Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Activity Tracking Not enough data Not enough data SSL Security Not enough data Not enough data Workflow Management Not enough data Not enough data Quality Assurance Not enough data Not enough data Feedback Management Not enough data Not enough data Issue Tracking Not enough data Not enough data Customizable Branding Not enough data Not enough data Tagging Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Assignment Management Not enough data Not enough data Email Templates Not enough data Not enough data Customizable Reports Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Forms Management Not enough data Not enough data Contact Center Workforce[Hide 39 FeaturesShow 39 Features](javascript:void(0);) 8.5 16 Not enough data Workforce Management Agent Availability 8.6(won by default) 14 Not enough data Skills Management 8.3(won by default) 11 Not enough data Shift Scheduling 8.5(won by default) 10 Not enough data Agent Self-Service 7.4(won by default) 11 Not enough data Mobile Access 9.2(won by default) 14 Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Performance Management Not enough data Not enough data Queue Management Not enough data Not enough data Compliance Management Not enough data Not enough data Customer Experience Management Not enough data Not enough data Attendance Management Not enough data Not enough data Employee Management Not enough data Not enough data Time Off Management Not enough data Not enough data Administration Automation 8.3(won by default) 13 Not enough data Productivity Analysis 8.8(won by default) 11 Not enough data Dashboards 9.5(won by default) 14 Not enough data Labor Forecasting 8.0(won by default) 10 Not enough data Intraday Management 8.2(won by default) 11 Not enough data Quality Management Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Leave Tracking Not enough data Not enough data Call Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data For Call Centers Not enough data Not enough data Employee Time Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Generative AI Not enough data Not enough data Activity Monitoring Not enough data Not enough data Reporting/Analytics Not enough data Not enough data API Not enough data Not enough data Call Recording Not enough data Not enough data Approval Process Control Not enough data Not enough data Skills Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Variable Workforce Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Employee Database Not enough data Not enough data Online Time Clock Not enough data Not enough data Agent Interface Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) 8.8 22 Not enough data Conversational Platform Personalization 8.9(won by default) 16 Not enough data Omnichannel 8.6(won by default) 13 Not enough data Contextual Engagement 9.2(won by default) 14 Not enough data Proactive Engagement 9.6(won by default) 9 Not enough data Support Automation Intelligent Routing 8.3(won by default) 14 Not enough data Seamless Escalation 8.6(won by default) 13 Not enough data Transcripts 9.4(won by default) 14 Not enough data Self-Serve Support 7.4(won by default) 11 Not enough data Generative AI AI Text Generation 9.2(won by default) 8 Not enough data AI Text Summarization Feature Not Available Not enough data Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);) 8.3 34 Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Feature Not Available Not enough data AI Text-to-Speech Not enough data Not enough data Generative AI Not enough data Not enough data Communication Pop-up Chat 8.9(won by default) 18 Not enough data Notifications 8.8(won by default) 18 Not enough data Targeted Emails 7.4(won by default) 7 Not enough data In-App Messaging 8.7(won by default) 18 Not enough data Co-Browsing 6.9(won by default) 8 Not enough data Real-Time Notifications Not enough data Not enough data Real-time Consumer-facing Chat Not enough data Not enough data Internal Use Customization 8.1(won by default) 17 Not enough data Conversation Archiving 8.7(won by default) 14 Not enough data Knowledge Base 8.2(won by default) 13 Not enough data Team Inbox 8.8(won by default) 13 Not enough data Customer Profiles 8.3(won by default) 15 Not enough data Lead Development Feature Not Available Not enough data Additional Functionality Real-Time Analytics Not enough data Not enough data Email Management Not enough data Not enough data API Not enough data Not enough data Single Sign On Not enough data Not enough data Search/Filter Not enough data Not enough data Collaboration Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Canned Responses Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Transfers/Routing Not enough data Not enough data Geotargeting Not enough data Not enough data Interaction Tracking Not enough data Not enough data CRM Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Document Storage Not enough data Not enough data Screen Sharing Not enough data Not enough data Contact Management Not enough data Not enough data Autoresponders Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Mobile Access Not enough data Not enough data AI Copilot Not enough data Not enough data Offline Form Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Support Ticket Management Not enough data Not enough data File Sharing Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) 9.0 14 Not enough data Generative AI AI Text Summarization Feature Not Available Not enough data Self-Service Experience Knowledge Base 8.8(won by default) 8 Not enough data Searchable Articles 8.7(won by default) 9 Not enough data Community Forums 8.8(won by default) 10 Not enough data Mobile Optimization 8.7(won by default) 5 Not enough data Personalization 9.7(won by default) 5 Not enough data Self-Service Platform Integrations 9.0(won by default) 5 Not enough data Branding Not enough data Not enough data Automation Not enough data Not enough data Artificial Intelligence Not enough data Not enough data Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) 8.8 13 Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Feature Not Available Not enough data Process Mentions 9.0(won by default) 8 Not enough data Tickets 8.8(won by default) 7 Not enough data Macros Not enough data Not enough data Channels Email 8.8(won by default) 8 Not enough data Social 9.0(won by default) 8 Not enough data Live Chat 9.0(won by default) 7 Not enough data Phone 9.4(won by default) 11 Not enough data Text 9.2(won by default) 11 Not enough data Insight Surveys 7.8(won by default) 6 Not enough data Reporting 8.1(won by default) 7 Not enough data Help Desk 9.3(won by default) 9 Not enough data Visitor Activity Not enough data Not enough data Show 4 feature categories with incomplete data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Feature Not Available Not enough data UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - UCaaS Platforms Autonomous Task Execution Feature Not Available Not enough data Cross-system Integration Feature Not Available Not enough data Adaptive Learning Feature Not Available Not enough data Natural Language Interaction Feature Not Available Not enough data Third-Party Integrations Not enough data Not enough data Extensions Tenancy Flexibility Not enough data Not enough data Native VoIP Not enough data Not enough data CCaaS Option Not enough data Not enough data Features Voicemail to Email Not enough data Not enough data Voicemail to SMS Not enough data Not enough data File Sharing Not enough data Not enough data Voice Conferencing Not enough data Not enough data Video Conferencing Not enough data Not enough data Conference Transcripts Not enough data Not enough data Electronic Faxes Not enough data Not enough data IVR Not enough data Not enough data Video Call Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Meeting Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Virtual Voicemail Not enough data Not enough data Additional Functionality Trend Analysis Not enough data Not enough data Generative AI Not enough data Not enough data Voice Mail Not enough data Not enough data SSL Security Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Activity Tracking Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Virtual Backgrounds Not enough data Not enough data Mobile Access Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Call Tracking Not enough data Not enough data Call Transfer Not enough data Not enough data Group Messaging Not enough data Not enough data Call Recording Not enough data Not enough data AI Copilot Not enough data Not enough data Call Monitoring Not enough data Not enough data Task Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Routing Not enough data Not enough data Multi-User Collaboration Not enough data Not enough data Single Sign On Not enough data Not enough data Chat/Messaging Not enough data Not enough data User Insights Reviewers' Company Size [![RingCentral Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/041de46bcc46bc861a8b5a3a2c784358/ringcentral-contact-center.svg "RingCentral Contact Center")](https://www.g2.com/products/ringcentral-contact-center/reviews) RingCentral Contact Center Small-Business(50 or fewer emp.) 50.7% Mid-Market(51-1000 emp.) 35.4% Enterprise(\> 1000 emp.) 14.0% [![Zoho Voice](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_5c674406aea15f77c770af93287d7d03/zoho-voice.jpg "Zoho Voice")](https://www.g2.com/products/zoho-voice/reviews) Zoho Voice Small-Business(50 or fewer emp.) 41.2% Mid-Market(51-1000 emp.) 41.2% Enterprise(\> 1000 emp.) 17.6% Small-Business (50 or fewer emp.) 50.7% 41.2% Mid-Market (51-1000 emp.) 35.4% 41.2% Enterprise (\> 1000 emp.) 14.0% 17.6% Reviewers' Industry [![RingCentral Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/041de46bcc46bc861a8b5a3a2c784358/ringcentral-contact-center.svg "RingCentral Contact Center")](https://www.g2.com/products/ringcentral-contact-center/reviews) RingCentral Contact Center Computer Software 6.9% Consumer Services 6.9% Telecommunications 6.4% Financial Services 6.0% Insurance 5.5% Other 68.3% [![Zoho Voice](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_5c674406aea15f77c770af93287d7d03/zoho-voice.jpg "Zoho Voice")](https://www.g2.com/products/zoho-voice/reviews) Zoho Voice Information Technology and Services 17.6% Consulting 11.8% Manufacturing 5.9% Telecommunications 5.9% Outsourcing/Offshoring 5.9% Other 52.9% FAQs ## RingCentral Contact Center vs Zoho Voice FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between RingCentral Contact Center vs Zoho Voice? RingCentral Contact Center stands out for its higher review volume and broader feature set, while Zoho Voice is rated slightly higher for ease of setup and support. | | [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) | [Zoho Voice](https://www.g2.com/products/zoho-voice/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.1/5 (223 reviews) | 4.2/5 (17 reviews) | | Ease of Setup score | 8.6 | 8.9 | | Quality of Support score | 8.1 | 8.2 | | Top Reviewer-Cited Strength | Ease of Use (27 all-time mentions) | Call Quality (recent reviews) | ### How do the pricing models of RingCentral Contact Center and Zoho Voice compare? Zoho Voice is rated higher for value, with reviewers expressing greater satisfaction with its pricing and affordability. - **RingCentral Contact Center:** Reviewers frequently mention aggressive pricing and hidden add-ons, with some citing higher costs compared to competitors. - **Zoho Voice:** Reviewers consistently highlight its low cost and budget-friendly nature, especially for startups and small businesses. - **Switching reasons:** Several reviewers have switched to Zoho Voice for its affordability and integration with other Zoho products. ### What are the best alternatives to RingCentral Contact Center and Zoho Voice? The top three alternatives to RingCentral Contact Center and Zoho Voice are JustCall, NICE CXone, and Talkdesk. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) | 4.1/5 (223 reviews) | — | Reviewers cite aggressive pricing and hidden add-ons | Ease of Use (27 all-time mentions) | | [Zoho Voice](https://www.g2.com/products/zoho-voice/reviews) | 4.2/5 (17 reviews) | — | Reviewers highlight low cost and affordability | Call Quality (recent reviews) | | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5 (2,394 reviews) | Small-Business | — | — | | [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) | 4.3/5 (1,730 reviews) | Mid-Market | — | — | | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5 (2,586 reviews) | Small-Business | — | — | ### Which Auto Dialer features should I prioritize when comparing RingCentral Contact Center and Zoho Voice? Buyers comparing RingCentral Contact Center and Zoho Voice should prioritize ease of setup, call quality, integrations, reporting/analytics, and pricing. - **Ease of Setup:** Zoho Voice scores 8.9, RingCentral Contact Center scores 8.6. - **Call Quality:** Call Quality is the top reviewer-cited strength for Zoho Voice (recent reviews), while RingCentral Contact Center has 9 all-time mentions of call quality issues. - **Integrations:** RingCentral Contact Center has 9 all-time mentions of integrations, with specific tools like Box cited. - **Reporting/Analytics:** RingCentral Contact Center is frequently praised for its reporting and analytics features in recent reviews. - **Pricing:** Zoho Voice is consistently highlighted for its affordability, while RingCentral Contact Center receives feedback about aggressive pricing and hidden add-ons. ### What are the pros and cons of RingCentral Contact Center vs Zoho Voice? RingCentral Contact Center's headline strength is its ease of use and unified communications, while Zoho Voice is praised for affordability and call quality. - **RingCentral Contact Center strengths:** Ease of Use (27 all-time mentions), helpful support (15), intuitive interface (15), efficiency (14), unified omnichannel features, robust reporting and analytics, and strong integrations. - **RingCentral Contact Center trade-offs:** Reviewers cite aggressive pricing, hidden add-ons, complex setup for advanced features, occasional call quality issues (9 all-time mentions), and a steeper learning curve for new users. - **Zoho Voice strengths:** Affordability and low cost (recent reviews), call quality (recent reviews), ease of use, and seamless integration with Zoho CRM and other Zoho tools. - **Zoho Voice trade-offs:** Reviewers mention occasional connectivity and stability issues, limited advanced features without higher-tier plans, and some negative experiences with technical support. ### Is RingCentral Contact Center or Zoho Voice better for small businesses? Zoho Voice is the better fit for small businesses, with reviewers highlighting its affordability and ease of setup. - **RingCentral Contact Center:** No largest segment data available; reviewers note a robust feature set but mention higher costs and complexity, which may be less ideal for small businesses. - **Zoho Voice:** No largest segment data available; reviewers consistently highlight its budget-friendly pricing and suitability for startups and small teams. ### Which Auto Dialer platform has better integrations? RingCentral Contact Center is favored for integrations, with more reviewer-cited mentions and specific third-party tool support. - **RingCentral Contact Center:** Integrations are cited in 9 all-time reviews, with Box specifically mentioned as a supported integration. - **Zoho Voice:** Reviewers highlight integration with Zoho CRM and other Zoho productivity tools, especially for businesses already using the Zoho ecosystem. ### How do RingCentral Contact Center and Zoho Voice compare on customer support? Zoho Voice and RingCentral Contact Center are rated at near-parity for Quality of Support, with Zoho Voice at 8.2 and RingCentral Contact Center at 8.1. - **RingCentral Contact Center:** Reviewers frequently mention helpful and responsive support, though some cite long wait times and challenges with complex issues. - **Zoho Voice:** Reviewers describe mixed experiences, with some praising support responsiveness and others noting poor technical support and slow resolution times. ### Which is easier to implement, RingCentral Contact Center or Zoho Voice? Zoho Voice is rated higher for Ease of Setup, scoring 8.9 versus RingCentral Contact Center's 8.6, indicating a smoother implementation experience. - **RingCentral Contact Center:** Reviewers describe the initial setup as straightforward for basic features but note that advanced configurations and integrations can be complex and time-consuming. - **Zoho Voice:** Reviewers highlight its user-friendly setup process, especially for small teams, with most reporting quick onboarding and minimal technical barriers. ### Which product has better Phone? RingCentral Contact Center is more frequently cited for its Phone capabilities, with a higher volume of reviewer mentions and feature references. - **RingCentral Contact Center:** Phone features are frequently praised, with 12 all-time mentions for call management and 12 for reliability; reviewers highlight unified voice, SMS, and call routing capabilities. - **Zoho Voice:** Reviewers note call quality and call recording as strengths, with recent positive feedback on phone functionality and integration with Zoho CRM. Alternatives **RingCentral Contact Center Alternatives** ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") [ JustCall ](/products/saas-labs-justcall/reviews) ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") [ Talkdesk ](/products/talkdesk/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) **Zoho Voice Alternatives** ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") [ JustCall ](/products/saas-labs-justcall/reviews) ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") [ 3CX ](/products/3cx/reviews) ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") [ Nextiva ](/products/nextiva/reviews) ![CallHippo](https://images.g2crowd.com/uploads/product/hd_favicon/6214785d71bfd26287e3f4455d07b4a3/callhippo.svg "CallHippo") [ CallHippo ](/products/callhippo/reviews)