--- title: Zoho Voice Reviews meta_title: 'Zoho Voice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Zoho Voice works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 17 scale: '5' date_modified: '2026-08-04' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Zoho Voice Reviews **Vendor:** Zoho **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.2/5.0 **Total Reviews:** 17 ## About Zoho Voice Zoho Voice is a cloud-based business phone system designed to streamline communication for organizations of all sizes. It enables users to make and receive local and international calls directly from web browsers or mobile devices, eliminating the need for traditional telephony hardware. With seamless integration into Zoho's suite of applications, including Zoho CRM and Zoho Desk, Zoho Voice enhances customer interactions and internal collaboration. Key Features and Functionality: - Virtual Phone Numbers: Acquire local and toll-free numbers from over 100 countries, allowing businesses to establish a global presence. - Interactive Voice Response (IVR): Set up multilevel IVR systems to efficiently route incoming calls to the appropriate departments or agents. - Call Management Tools: Utilize features such as call forwarding, call queues, call recording, and call monitoring to manage communications effectively. - Two-Way SMS Messaging: Engage with customers through SMS conversations, supporting both inbound and outbound messages. - Power Dialer: Automate outbound calling campaigns to increase agent productivity and reach more customers efficiently. - Real-Time Analytics: Access comprehensive dashboards to monitor call performance, agent activity, and customer interactions. - Seamless Integrations: Integrate with Zoho CRM, Zoho Desk, and other Zoho applications to unify communication channels and streamline workflows. Primary Value and Solutions Provided: Zoho Voice addresses the need for a flexible, scalable, and cost-effective telephony solution that integrates seamlessly with existing business tools. By offering a cloud-based platform, it eliminates the complexities and expenses associated with traditional phone systems. Businesses can manage communications from anywhere, ensuring continuous connectivity with clients and teams. The integration with Zoho's ecosystem enhances data synchronization, providing a unified view of customer interactions and improving overall service quality. Additionally, advanced features like IVR, call monitoring, and analytics empower organizations to optimize their communication strategies, boost agent productivity, and deliver exceptional customer experiences. ## Zoho Voice Pros & Cons **What users like:** - Users value the **excellent call quality** of Zoho Voice, enhanced by convenient recording features. (1 reviews) - Users value the **call recording feature** for enhancing coaching and improving customer satisfaction in finance operations. (1 reviews) - Users find Zoho Voice to be extremely **user-friendly** , ensuring smooth call flow and enhanced customer satisfaction. (1 reviews) - Users highlight the **effective call management features** of Zoho Voice, enhancing customer satisfaction and agent support. (1 reviews) **What users dislike:** - Users struggle with **inadequate search functionality** , making it difficult to find important information quickly and efficiently. (1 reviews) - Users experience a **lack of clarity** when uploading appearances and fixing errors from copied text, leading to inefficiencies. (1 reviews) - Users report **poor call quality** with delays in voice transmission, affecting communication efficiency. (1 reviews) - Users experience a frustrating **slow loading** time with Zoho Voice, delaying call connections and impacting communication quality. (1 reviews) - [View Zoho Voice pricing details and edition comparison](https://www.g2.com/products/zoho-voice/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+15%3A30%3A14+-0500&secure%5Bsession_id%5D=f32968f3-056d-41c0-8c55-9d81075d0946&secure%5Btoken%5D=2f29feac92b126e4904b76f9381a3975c627ed9e8ef96bc6ecee414a00b9a769&format=llm_user) ## Zoho Voice Features **** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top Zoho Voice Alternatives - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - 4.1/5.0 (212 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews)