--- title: Zoho Voice Reviews meta\_title: 'Zoho Voice Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17 reviews by the users' company size, role or industry to find out how Zoho Voice works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 17 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- ### Zoho Voice Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **excellent call quality** of Zoho Voice, enhanced by convenient recording features. [(1 mentions)](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1913894&qs=pros-and-cons#reviews) Users value the **call recording feature** for enhancing coaching and improving customer satisfaction in finance operations. [(1 mentions)](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1913742&qs=pros-and-cons#reviews) Users find Zoho Voice to be extremely **user-friendly** , ensuring smooth call flow and enhanced customer satisfaction. [(1 mentions)](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1914202&qs=pros-and-cons#reviews) Users highlight the **effective call management features** of Zoho Voice, enhancing customer satisfaction and agent support. [(1 mentions)](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1913730&qs=pros-and-cons#reviews) Users struggle with **inadequate search functionality** , making it difficult to find important information quickly and efficiently. [(1 mentions)](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1914005&qs=pros-and-cons#reviews) Users experience a **lack of clarity** when uploading appearances and fixing errors from copied text, leading to inefficiencies. [(1 mentions)](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1913869&qs=pros-and-cons#reviews) Users report **poor call quality** with delays in voice transmission, affecting communication efficiency. [(1 mentions)](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1914285&qs=pros-and-cons#reviews) Users experience a frustrating **slow loading** time with Zoho Voice, delaying call connections and impacting communication quality. [(1 mentions)](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1914080&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Zoho Voice ##### 1. Call Quality Users value the **excellent call quality** of Zoho Voice, enhanced by convenient recording features. [ See 1 mentions ](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1913894&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.5/5 "Good tool for cold calling" What do you like about Zoho Voice? Excellent tool with good quality with recording features ##### 2. Call Recording Users value the **call recording feature** for enhancing coaching and improving customer satisfaction in finance operations. [ See 1 mentions ](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1913742&qs=pros-and-cons#reviews) See Related User Reviews AR Asim R. Enterprise (\> 1000 emp.) 5.0/5 "Essential Call Management Tools for Finance Teams—Smooth Experience So Far" What do you like about Zoho Voice? Manage calls Call Barging, Power Dialer, and Queue Performance Metrics. In this LOB related to finance it is very important to meet the Fedral law ##### 3. Ease of Use Users find Zoho Voice to be extremely **user-friendly** , ensuring smooth call flow and enhanced customer satisfaction. [ See 1 mentions ](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1914202&qs=pros-and-cons#reviews) See Related User Reviews AR Asim R. Enterprise (\> 1000 emp.) 5.0/5 "Essential Call Management Tools for Finance Teams—Smooth Experience So Far" What do you like about Zoho Voice? Manage calls Call Barging, Power Dialer, and Queue Performance Metrics. In this LOB related to finance it is very important to meet the Fedral law ##### 4. Features Users highlight the **effective call management features** of Zoho Voice, enhancing customer satisfaction and agent support. [ See 1 mentions ](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1913730&qs=pros-and-cons#reviews) See Related User Reviews AR Asim R. Enterprise (\> 1000 emp.) 5.0/5 "Essential Call Management Tools for Finance Teams—Smooth Experience So Far" What do you like about Zoho Voice? Manage calls Call Barging, Power Dialer, and Queue Performance Metrics. In this LOB related to finance it is very important to meet the Fedral law ### Top Cons or Disadvantages of Zoho Voice ##### 1. Inadequate Search Functionality Users struggle with **inadequate search functionality** , making it difficult to find important information quickly and efficiently. [ See 1 mentions ](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1914005&qs=pros-and-cons#reviews) See Related User Reviews ![Shivi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivi S.") SS Shivi S. Mid-Market (51-1000 emp.) 4.0/5 "Cloud based system with VOIP system provider" What do you dislike about Zoho Voice? No 1. in uploading appearance No 2. Signatures option No 3. when we copy and paste there are major errors that we have to fix before sending so it t ##### 2. Lack of Clarity Users experience a **lack of clarity** when uploading appearances and fixing errors from copied text, leading to inefficiencies. [ See 1 mentions ](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1913869&qs=pros-and-cons#reviews) See Related User Reviews ![Shivi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivi S.") SS Shivi S. Mid-Market (51-1000 emp.) 4.0/5 "Cloud based system with VOIP system provider" What do you dislike about Zoho Voice? No 1. in uploading appearance No 2. Signatures option No 3. when we copy and paste there are major errors that we have to fix before sending so it t ##### 3. Poor Call Quality Users report **poor call quality** with delays in voice transmission, affecting communication efficiency. [ See 1 mentions ](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1914285&qs=pros-and-cons#reviews) See Related User Reviews ![Sheikh W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheikh W.") SW Sheikh W. Mid-Market (51-1000 emp.) 4.0/5 "Zoho Voice - New Smart VoIP service" What do you dislike about Zoho Voice? The call quality can be improved, sometimes it is noticed that after call is received it takes 5-10 seconds to start the ore recorded voice. ##### 4. Slow Loading Users experience a frustrating **slow loading** time with Zoho Voice, delaying call connections and impacting communication quality. [ See 1 mentions ](https://www.g2.com/products/zoho-voice/reviews?filters%5Bsentiment_snippet%5D=1914080&qs=pros-and-cons#reviews) See Related User Reviews ![Sheikh W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheikh W.") SW Sheikh W. Mid-Market (51-1000 emp.) 4.0/5 "Zoho Voice - New Smart VoIP service" What do you dislike about Zoho Voice? The call quality can be improved, sometimes it is noticed that after call is received it takes 5-10 seconds to start the ore recorded voice. ## Top-Rated Alternatives [ ![RingCentral Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/041de46bcc46bc861a8b5a3a2c784358/ringcentral-contact-center.svg "RingCentral Contact Center") RingCentral Contact Center 4.1/5(220) ](https://www.g2.com/products/ringcentral-contact-center/reviews) [ ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") JustCall 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ View All Alternatives ](https://www.g2.com/products/zoho-voice/competitors/alternatives) AR Asim R. Manager Customer Support Consumer Services Enterprise (\> 1000 emp.) 10/24/2025 "Essential Call Management Tools for Finance Teams—Smooth Experience So Far" 5/5 What do you like best about Zoho Voice? Manage calls Call Barging, Power Dialer, and Queue Performance Metrics. In this LOB related to finance it is very important to meet the Fedral laws and regulations. Our team leaders use the Call Barging, live call monitoring, and coaching function to either listen to the call and whisper into the agents ear about what to do in a specific case. Sometimes when ther is an issue where cx needs to speak with a manger we barge in and turn it into to a threeway call to take care of the issue. Monitoring we do it just to keep an eye on the calls that appear on the queue in red due to long duration. This system allows us to make our customer experience pleasent and créate most amount of customer satisfaction It is very user friendly and as long as we have stable internet the call flow is smooth Review collected by and hosted on G2.com. What do you dislike about Zoho Voice? So far we are in trial version and have not run into any issue Review collected by and hosted on G2.com. What problems is Zoho Voice solving and how is that benefiting you? Avoid Bad customer experience Resolve any issue right at the spot before its too late we do not have to offer call backs for taking escalations we just barge in Saves us ample amount of time The record of each call is saved and Real time monitoring is very easy Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ken D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ken D.") KD Ken D. "ACTING" CEO/Founder/Creator/SDR/Brander of an extremely complex multi-faceted futuristic Venture Small-Business (50 or fewer emp.) 6/30/2025 "Zoho Voice Is Amazing For It's Price and Features" 5/5 What do you like best about Zoho Voice? I use this every day to place and receive calls and depend upon the voicemail recordings and the phone ANSWERING SYSTEM. Review collected by and hosted on G2.com. What do you dislike about Zoho Voice? Their technical support is terrible and I hate when I need them for help Review collected by and hosted on G2.com. What problems is Zoho Voice solving and how is that benefiting you? I love the web interface and the ease of use for every single feature the platform offers regarding my entire telephony needs Review collected by and hosted on G2.com. Show More 7/2/2025 Current UserValidated ReviewerIncentivizedSource: Organic ![Sheikh W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheikh W.") SW Sheikh W. Senior Engineering Lead Mid-Market (51-1000 emp.) 9/25/2024 "Zoho Voice - New Smart VoIP service" 4/5 What do you like best about Zoho Voice? The low cost specially it provides for the service. I have been using other Zoho products as well and this is what alings for my sales and marketing calls to targetted users. Review collected by and hosted on G2.com. What do you dislike about Zoho Voice? The call quality can be improved, sometimes it is noticed that after call is received it takes 5-10 seconds to start the ore recorded voice. Review collected by and hosted on G2.com. What problems is Zoho Voice solving and how is that benefiting you? Zoho Voice is solving the problem to connect business to customers and vice versa. It's also providing contact for the businesses. It's benefiting by very low bills for the service. Also service have very low call drops and it also has retries based on customer decline. Customisation for connectivity is best. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shivi S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shivi S.") SS Shivi S. Product Specialist Mid-Market (51-1000 emp.) 9/25/2024 "Cloud based system with VOIP system provider" 4/5 What do you like best about Zoho Voice? Zoho voice helps in converting more leads engage with customers and grow a persons business. Zoho offers a business to email suites which can include calendar invites tasks and events too. Review collected by and hosted on G2.com. What do you dislike about Zoho Voice? No 1. in uploading appearance No 2. Signatures option No 3. when we copy and paste there are major errors that we have to fix before sending so it takes double the time. Review collected by and hosted on G2.com. What problems is Zoho Voice solving and how is that benefiting you? While working for a company one needs a software that can be reliaable plus benefits you in each way,CRM person who is taking calls or anything that can solve a customer's problem. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tachfin E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tachfin E.") TE Tachfin E. Presales Engineer Small-Business (50 or fewer emp.) 9/5/2024 "Zoho Voice: Affordable, Feature-Rich Cloud Phone System" 5/5 What do you like best about Zoho Voice? Its seamless integration with other Zoho productivity tools, making it easy to manage communications alongside CRM, project management, and other business functions. This integration enhances workflow efficiency and provides a unified experience for users already in the Zoho ecosystem. Review collected by and hosted on G2.com. What do you dislike about Zoho Voice? Occasional call quality issues, especially in areas with weaker internet connections. Some users report intermittent audio problems or dropped calls, which can be frustrating during important business conversations. Review collected by and hosted on G2.com. What problems is Zoho Voice solving and how is that benefiting you? Centralized communication management, reducing costs associated with traditional phone systems, and improving customer interaction tracking. This benefits us by streamlining our workflow, enhancing data analysis for customer interactions, and enabling more efficient remote work capabilities. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Tim F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tim F.") TF Tim F. CTO Small-Business (50 or fewer emp.) 5/22/2024 "Bugs, bugs, .... and more bugs" 0.5/5 What do you like best about Zoho Voice? It works great with the other Zoho applications and it's afforable. Every feature you might need is there. Review collected by and hosted on G2.com. What do you dislike about Zoho Voice? We've tried Zoho Voice around two months with a team of 15 people. The amount of complaints I received was off the charts. Connection issues, issues with missed calls not being logged, calls that couldn't be taken through the ZDialer app, the ZDialer app not ringing at all. At one point our number was offline for a couple of hours due to '"issues with the provider". It was waves and waves of bugs to the point we now have decided to switch to a different system. I really tried to love Zoho Voice, because it has a lot of potential and it has everything we need in a VoiP system (apart from Whatsapp messaging maybe). But the stability issues are so bad that it hurt our business. Review collected by and hosted on G2.com. What problems is Zoho Voice solving and how is that benefiting you? Zoho Voice is a great system in combination with Zoho One, since you get 20 free users (Zoho Telephony) for every admin account. It really has a lot of great features and plenty of configuration options. If the system were stable, I'd love it. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Omer M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Omer M.") OM Omer M. Sales Development Specialist Enterprise (\> 1000 emp.) 9/4/2024 "Zoho Voice personnel remarks" 4.5/5 What do you like best about Zoho Voice? It's one window operation where one does not need to switch tabs to make a call. Review collected by and hosted on G2.com. What do you dislike about Zoho Voice? It gets connectivity issues as it loses some integration with the Windows system. Review collected by and hosted on G2.com. What problems is Zoho Voice solving and how is that benefiting you? Since, we have our ZOHO CRM for every record and lead. In order to make a phone call, we don't need to switch tabs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite GS Gunavant S. IT Support Engineer Information Technology and Services Mid-Market (51-1000 emp.) 5/22/2024 "One of the best online calling tool available in the market" 4.5/5 What do you like best about Zoho Voice? Best part of this tool is that whether your business is local or international it provides you calling feature locally and internationally. we can setup a samll scale call center with the help of this tool. Review collected by and hosted on G2.com. What do you dislike about Zoho Voice? Nothing I come across about this tool which I dislike. Review collected by and hosted on G2.com. What problems is Zoho Voice solving and how is that benefiting you? It is budget friendly tool as compared to other tools available in the market. it also integrates with sevaral third party applications. So, ultimately it helps us in reducing the business cost which goes on telephonic expenses. Review collected by and hosted on G2.com. Show More 7/18/2024 Validated ReviewerIncentivizedSource: G2 invite ![Saurav S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saurav S.") SS Saurav S. Digital Strategist Small-Business (50 or fewer emp.) 5/22/2024 "Zoho Voice - Good for Inside sales team at Startups" 4.5/5 What do you like best about Zoho Voice? Quite reliable, afforadable and pretty consistent for growing startups Review collected by and hosted on G2.com. What do you dislike about Zoho Voice? Customer support could have been much better Review collected by and hosted on G2.com. What problems is Zoho Voice solving and how is that benefiting you? Zoho voice mostly helps for our outbound and inbound calls for our inside sales team Review collected by and hosted on G2.com. Show More 8/5/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mohammed Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed Y.") MY Mohammed Y. Outbound Marketing Manager Mid-Market (51-1000 emp.) 9/3/2024 "Good App for customer support calling" 5/5 What do you like best about Zoho Voice? Simple and easy to use. We can easlity integrate with Zoho HelpDesk Review collected by and hosted on G2.com. What do you dislike about Zoho Voice? Nothing as such, it would have been great if they would add this as a package Review collected by and hosted on G2.com. What problems is Zoho Voice solving and how is that benefiting you? As we use zoho helpdesk software for one of our product and its easy to maintain the tickets and contact them Review collected by and hosted on G2.com. 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