The partner portal customization is solid - we're using it through make.com and it actually feels like our own branded experience rather than a generic template. The deal registration process is straightforward, which our partners appreciate since they're not wasting time figuring out complex forms.

The analytics dashboards give us decent visibility into partner performance without having to dig through multiple reports. Content management is pretty intuitive once you get the hang of it. Review collected by and hosted on G2.com.

The initial setup took longer than expected - there's definitely a learning curve with all the configuration options. Some of the UI feels a bit dated, especially on mobile. Would be nice if they modernized the interface a bit.

Also wish the API documentation was more detailed for some of the custom integrations we wanted to build. Sometimes finding specific settings requires clicking through multiple menus which could be streamlined. Review collected by and hosted on G2.com.

What I love most is how surprisingly easy it is to use. So many of these platforms are clunky, but ZINFI has a clean interface that makes it simple for our partners to jump in and get what they need. The way it centralizes everything—from training materials to lead registration—is a huge win. It just works

The biggest benefit for us is how it's helped us manage our partner pipeline more effectively. The visibility we get into their activities is unmatched. We can see exactly what's working and where partners might need more support. It’s not just a tool; it's a strategic asset that helps us grow Review collected by and hosted on G2.com.

Like any powerful software, there's a bit of a learning curve to get the hang of all the advanced features. The reporting section, in particular, can take a little time to master and get the exact dashboards you want. But once you figure it out, it's worth the effort Review collected by and hosted on G2.com.

The most impressive aspect of ZINFI UPM is its user-friendly interface for lead management. The process of registering and updating leads through the portal is straightforward and intuitive. I appreciate how quickly I can input new opportunities and track their progress through the sales funnel. It simplifies what can often be a complex process and provides clear visibility into our pipeline Review collected by and hosted on G2.com.

The notification system can be a bit inconsistent or overwhelming. Sometimes I miss important updates on a lead's status because the email notifications are either too frequent and get lost in my inbox, or they aren't triggered for key changes. Having more granular control over what, when, and how I receive notifications would be very helpful for staying on top of my pipeline Review collected by and hosted on G2.com.

The most helpful part that I like best about the ZINFI (UPM) when it comes to the Mitel PowerUp Hub is the central location to find categorised documents and create easy searches to locate information regarding a specific document set. Be that MiVoice Business release notes, to Cloudlink demo videos, Easy access to gather information to provide to customers and for our internal information. Access to the information assists with my role assisting with customer support.

It has been a great addition to the Mitel lineup, pretty much all you could need at the click of a button Review collected by and hosted on G2.com.

There is not too much that I could say is bad for the ZINFI (UPM), other than at times it can be a little slow, though it would have a lot of information to sort through, so I can understand. Review collected by and hosted on G2.com.

I personally like how the user-interface is user-friendly, intuitive, and easy to navigate. Not only does it allow simplicity for users, administrators, and partners, it also gives us features such as automation, configurability, and scalability. It also gives us an uncomplicated implementation to maximize IT resources. In addition to their amazing services, should I have any problems, their customer support is easy to reach and communicate with. All in all, I am satisfied with all of the services they are providing. Review collected by and hosted on G2.com.

The only functionality that I might find a room for improvement in is ZINFI might provide a steeper learning curve for advanced features and configurations so the consideration for resources' implementation, especially for complex deployments. Review collected by and hosted on G2.com.

I find the platform to be very intuitive, with a well-organized interface. It's an obvious feedback that some advanced features take time to develop a good understanding.

Implementation is very smooth when compared to other partners because it has its own benefits, such as guided onboarding and training resources. Configuring workflows and integrations can take some time.

Customer service is always available and very responsive, in my opinion, as it aids in their learning of new procedures.

I can say that it is kind of daily because the platform is essential to very important processes.

Integrating it with any CRM or ERP is quite simple. Review collected by and hosted on G2.com.

Some features, like the ability to customize dashboards and use reporting tools, are less adaptable.

Integrating with clients who have their own CIP or IDP platforms can occasionally be challenging.

There are occasionally delays in data processing, particularly when it comes to big data loads for reporting; these slow down system response times and have an impact on workflows. Review collected by and hosted on G2.com.

yeah, i really like how i can track the progress for each task that we have open in the program. It is easy to follow the missing tasks and easy to navigate through the different modules. I also like that i can see my logo there, which seems a nice touch and makes it feel like it's customized for me.

the page feels fast and responsive when navigating through the fields. Review collected by and hosted on G2.com.

in the sidebar, when there are multiple levels to the navigation, the icons dissapear and are sometimes hard to understand the hierarchy.

when i am uploading documents, the site feels slow and takes a lot of time to load. Review collected by and hosted on G2.com.

The best part of ZINFI Unified Partner Management (UPM) is how comprehensive and centralized it is. It brings all partner-related functions—like onboarding, training, deal registration, co-branding, MDF management, and performance analytics—into one ecosystem. Review collected by and hosted on G2.com.

The main drawback users report about ZINFI Unified Partner Management (UPM) is its complex setup and steep learning curve. Review collected by and hosted on G2.com.

ZINFI UPM gives great user experience based on clean and visually appealing design, as well as easy to navigate to find various categories/drop down menus such as ''Portfolio and Services'', ''Global Technical Support'', ''Learn'' etc. The website also loads very fast in both PC and mobile devices, the search function makes it easy to quicky find content. Review collected by and hosted on G2.com.

The customer support functionality could be improved by adding the live chat option, in addition to the already existing email and phone. Review collected by and hosted on G2.com.

This is the platform i use as a make.com partner to manage libraries and leads logging. It is pretty simple yet best for the use case. Review collected by and hosted on G2.com.

UI can be more aesthetic and library to load pdfs faster Review collected by and hosted on G2.com.