Zanda (formerly Power Diary) Reviews & Product Details

I use Zanda for scheduling appointments and keeping records in my chiropractic practice, and soon I'll be using it for digital intake forms too. The customizability of Zanda is something I really appreciate, as it allows me to streamline my patient management processes without spending time on features I don't need. It gives me the option to choose from many different templates or to create forms and notes exactly how I want them. This flexibility helps free up time in my day so that I can help more people. Previously, I found other chiropractic software to be too bloated, requiring payment for features I would never use. Zanda lets me customize everything to fit my practice while being more affordable. The setup was pretty easy, with support from someone at Zanda to help me acclimate and import my clients from Pure Chiro Notes. Overall, Zanda offers many features, and I don't feel like I'm paying for features I don't use. I also use the online scheduling feature and may explore sms and email features in the future. Review collected by and hosted on G2.com.

I'm not really sure what doesn't work well for me. Zanda is meeting all my needs currently. I might be interested in using the sms or email feature, but I haven't taken the time to figure that out yet. Review collected by and hosted on G2.com.

Zanda actively encourages users to share feedback and suggest new features, and this often leads to updates that feel both timely and relevant. Review collected by and hosted on G2.com.

Zanda is well set up and easy to use. The functions it includes are genuinely useful for everyday administrative support and for automating tasks that would otherwise take a lot of time. I also appreciate how much effort the team at Zanda puts into continuously updating and improving the system and its features, which results in regular updates and ongoing improvements. On top of that, Zanda’s support is great—timely and accurate—and the AI-bot is a particularly helpful tool for getting quick answers when you’re on the go. It's well worth it. Compared to other systems I've reviewed it seemed to be the most affordable. There are also several functions you can add if needed. The pricing is very fair and transparent. Overall I find it to be very good value for what I'm paying. Review collected by and hosted on G2.com.

Functionailty (when it works)

The functionality is in depth and somewhat intuitive, but often parts of it don't work or are changed without notice, and this is disruptive. Review collected by and hosted on G2.com.

The lack of customer support.

I am often gaslighted by the support team who drag their feet to get anything done, and are more worried about pink banners and name changes than fixing basic functionality.

All I can imagine is the owner spends his time patting people on the back for dramatic statements of flair within the software, whilst annoying customers with taking forever to get anything done.

If only they'd operate ethically - putting the prices up without notifying their ustomers then blaming the customer for turning off their ridiculous 3 million emails a week two years prior for not receiving the email update and thus not being aware.

This is after being told they don't send important notices via email, they will come via the Facebook group or the software.

The support and 'customer service' in this software is rubbish.

If you're looking to get a new clinic software, avoid this one. Review collected by and hosted on G2.com.

I use this for my clinical will. It gives me peace of mind knowing that, in the event of my incapacity, my clients can be notified securely and confidentially by my clinical executor, who can access everything remotely.

It also makes it easy to send forms and agreements to each client and supervisee, and I appreciate having templates and notes available in one place. The weekly reminders help me stay on track, and overall it saves me time and keeps me organized.

I love that I can use my logo and branding colours, and I can send invoices and receipts without hassle. Rarely is there an issue, and when I do need help, staff support is responsive and helpful. The pricing is okay for me as a sole practitioner, and it gives me a professional edge over other sole practitioners. Review collected by and hosted on G2.com.

Not being able to schedule emails to send.

I also haven’t been able to find a way to use my own email address with my domain name (via ProtonMail) to send emails. Because of that, I only use the email feature for auto reminders and for sending invoices and receipts.

I can’t get the Zoom integration to work properly with my own Zoom account. I can hear clients, but I can’t see them. I don’t have the time to sort this out right now, so I’m still doing the links manually and sending them out separately from my proton mail email as scheduled emails Review collected by and hosted on G2.com.

I use Zanda for diary management, allowing new clients to book into diary slots. I also use the invoicing and email messaging functions, as well as automated tasks and letter templates to keep things electronic. I like the integration with Zoom for video calls. Zanda provides a multifunction aspect in one place, including invoicing and messaging clients via email and text. It includes a video platform where I can store and create forms and letter templates, all in one place. It's really great that I can connect Stripe to it. I like the automations I can set up, which help with appointment reminders, and they save me time and reduce wasted actions. The library of video tutorials is really helpful, and the responsive support team assists me via chat or email. Review collected by and hosted on G2.com.

I think the diary function can be improved in terms of visuals, you don't always know that you are in the right week in your diary. As it's not always very clear. Creating diary slots could be made easier and have better functionality Review collected by and hosted on G2.com.

Zanda is a matured software; it has many daily needed features. I like the client portal the best; it offers clients to schedule, reschedule, and request to be informed of openings - all making that I have to send fewer emails. Review collected by and hosted on G2.com.

The integrated Telehealth feature locks Zoom in. Zanda seems overall a highly privacy conscious software, Zoom seems like a contradiction to that picture. Review collected by and hosted on G2.com.

I use Zanda (formerly Power Diary) for managing my practice and communication with clients, booking appointments, and running my practice in general. It helps me send out reminder messages to clients, which has definitely improved my attendance rates for sessions. The system makes managing the client diary much easier, allowing me to see when clients are booked and their future appointments. Letter writing is significantly faster, thanks to the AI—it's cut my letter writing time by half. The platform streamlines my invoicing to external providers. I find the system intuitive and easy to navigate, even for someone who isn't massively technical. Learning the system was quite easy for me. I also appreciate the support options; Zanda's support team has good response times and offers helpful responses. I find the note-taking function useful during client sessions, allowing me to access session notes quickly. Review collected by and hosted on G2.com.

I know the AI write function is probably still in beta. I do have a few problems with that sometimes. When I ask specific questions or have specific requirements for report writing, it can be a bit problematic. Sometimes I have to log in and out of Zanda to get what I need out of that function. It doesn't happen all the time, but it's just been a little up and down. Review collected by and hosted on G2.com.

The most helpful features of Zanda are its easy scheduling tools, such as a simple button to create recurring appointments, individual appointments, and group appointments. If I need to reschedule, it’s straightforward to drag and drop, with details easily edited in the side panel. The automated SMS and email reminders are perfect for staying on top of sessions. It’s also helpful that Zanda allows custom note templates and email templates to be created. Overall, it has the best features for an allied health clinic, as it supports multi-practitioner calendars that are visible at a glance, Medicare billing, and easy admin. Review collected by and hosted on G2.com.

Staff onboarding may take some time while everything is being configured; however, the video tutorials can help support the process. Review collected by and hosted on G2.com.

It allows us to be efficient with our practice management and provides us with good value for money. We are able to complete our bookings, session notes, forms, invoicing and medicare claims all on the one platform. The AI features also support us by enhancing our quality of notes. Review collected by and hosted on G2.com.

It is not super user friendly on handheld devices (i.e. phone) which can make accessibility hard when not in clinic. We have also had a few issues with our transcripts deleting and having to start session notes again Review collected by and hosted on G2.com.

Zanda gives me the ability to deliver my notes in a timely manner. It also feels secure, which helps me keep all my client records and files in one place. I also really like using the email templates and the AI features. Review collected by and hosted on G2.com.

The AI features can feel a bit clunky, and sometimes the transcripts don’t save properly. I’m also unable to use Zanda properly on my phone, which makes it harder to rely on when I’m not at my computer. Review collected by and hosted on G2.com.