--- title: Ytel Reviews meta_title: 'Ytel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 17 reviews by the users' company size, role or industry to find out how Ytel works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 17 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Ytel Reviews **Vendor:** Sharpen Technologies **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 17 ## About Ytel Efficiently contact leads and increase answer rates with Ytel's sales dialer software, Branded Caller ID, embeddable webphone, and workflows. Easily add call and text functionality into your CRM with Ytel's embeddable webphone. Omnichannel Communication. Built for Business. Programmable SMS. 100% Cloud Based and rated #1 in support for 2022. ## Ytel Pros & Cons **What users like:** - Users love the **ease of use** of Ytel, finding it user-friendly and quick to learn for everyone. (2 reviews) - Users praise Ytel's **exceptional customer support** , enhancing their experience and providing timely assistance whenever needed. (1 reviews) - Users highlight the **efficiency** of Ytel, praising its user-friendly interface and quick adaptability for changes. (1 reviews) - Users find Ytel's **implementation ease** remarkable, allowing swift adaptations and a user-friendly experience over years of use. (1 reviews) **What users dislike:** - Users report occasional **lagging issues** during extended use, though restarts quickly resolve the problem. (1 reviews) ## Ytel Reviews ### 1. Communications streamlined with analytics backing **Rating:** 4.0/5.0 stars **Reviewed by:** Gaurav B. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Ytel?** It is popularly used to reach customers and prospects through various channels, automate communication processes, and track results. Various channels are addressed by this tool **What do you dislike about Ytel?** With each new channel, there comes the need for setups and customizations to the tool. It can be tricky sometimes, but with the Ytel support it can be solved with ease **What problems is Ytel solving and how is that benefiting you?** As a user of Ytel, I have found that it effectively solves several communication problems for my business. Multi-channel communication: Ytel allows me to reach my customers and prospects through multiple channels, including voice, SMS, and email. This allows me to communicate with them in the way that is most convenient for them. Automated communication: Ytel's automation features make it easy for me to set up and run automated communication processes, such as appointment reminders and follow-up calls. This saves me time and helps me stay organized. Reporting and analytics: Ytel provides me with detailed reporting and analytics on my communication efforts, which allows me to track results and make informed decisions. Customization: Ytel's platform is highly customizable, allowing me to tailor it to meet the specific needs of my business. Scalability: Ytel's platform is able to handle a high volume of traffic, which means that it can grow with my business. Overall, Ytel is a valuable tool that helps me communicate more effectively with my customers and prospects, saving me time and helping me grow my business. ### 2. Excellent Customer Service and A Very Short Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2018 **What do you like best about Ytel?** It is very easy to set up and run for novices. They will also "build" you what you want with no complaints! Their billing has no hidden agendas. You pay what you are billed for and nothing else. NO hidden fees. **What do you dislike about Ytel?** Text and email are not available as of yet. That would make this a multi purpose tool for any call center floor. **Recommendations to others considering Ytel:** It will rule one day! **What problems is Ytel solving and how is that benefiting you?** The floor will never be the same with such proficient software. It's a dream and once all the little bugs are worked out, no other will surpass it. - [View Ytel pricing details and edition comparison](https://www.g2.com/products/ytel/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+16%3A31%3A20+-0500&secure%5Bsession_id%5D=2f1706e3-f7ad-41ab-9fec-0dc109b881fa&secure%5Btoken%5D=0a053f95ff6d0f05bd34902e27c1850069707555661389d182cc0f9d11b34c43&format=llm_user) ## Ytel Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Live Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Call Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Additional Functionality** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring ## Top Ytel Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,488 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews)