YourCX Reviews & Product Details

As a Manager I need data that goes beyond simple "satisfaction scores." What sets YourCX apart is the synergy between its survey tools and the advanced analytics module. It doesn't just tell us what a client thinks; it shows us the "why" by connecting survey responses directly to their behavior on our booking and inquiry pages.

The AI-driven capabilities are a total game-changer for our workflow. Specifically, the automated semantic analysis of open-text responses saves us dozens of hours. Instead of manually reading through hundreds of feedback forms from conference delegates, the AI instantly categorizes themes—like "WiFi reliability" or "catering quality"—and highlights sentiment trends in real-time. This allows us to make operational adjustments on the fly rather than waiting for monthly reports. Review collected by and hosted on G2.com.

The platform is incredibly powerful, which means there is a slight learning curve when first exploring the deep-dive filtering and custom segmentation rules. For a non-data specialist, the sheer volume of technical parameters available in the analytics module can be overwhelming at first. However, the YourCX support team is exceptionally proactive, and once you have your primary dashboards set up, the day-to-day management is very intuitive. Review collected by and hosted on G2.com.

YourCX is a flexible CX tool that allows for holistic customer experience measurement, going far beyond standard online surveys. Its unlimited configurability allows you to tailor the system to any business process, including measuring experiences in physical locations thanks to integration with location data (e.g., Google Maps). As a European company ensuring 100% compliance with GDPR, it gives us an invaluable sense of legal security and complete confidence in data management. Review collected by and hosted on G2.com.

Due to the tool's enormous analytical depth and virtually unlimited flexibility and configurability, the learning curve for a new user can be steep at first. YourCX is a powerful platform and it takes time to fully master its advanced integration and interface customization features for all channels—it is not a simple “click and forget” tool. Review collected by and hosted on G2.com.

What I value most is the ease of implementation and integration with e-commerce systems. Data is collected in real time, and reports are ready to use almost immediately. Market benchmarks are also very valuable, allowing us to compare our store with others in the industry. In addition, the YourCX team is extremely flexible—they implement features on request and customize the tool to our needs. Review collected by and hosted on G2.com.

Sometimes, with large amounts of data, it takes a little longer to filter it and set it up according to your preferences, but in practice this is a minor drawback, because the data is very detailed and useful. Review collected by and hosted on G2.com.

What truly sets YourCX apart is its fusion of user-centric design with cutting-edge, proprietary AI capabilities. While the interface remains really easy for non experts to navigate and scale (a huge plus for company-wide adoption), the real game-changer lies beneath the surface.

The platform is a advanced in analysis automation. They develop its own, built-in AI for features like advanced categorisation and semantic search, meaning we instantly convert thousands of open-text responses into structured, actionable insights—without hours of manual work. This AI-driven analysis drastically reduces time-to-insight.

Also, in an era of strict compliance, YourCX’s approach to data protection is really important to us. By utilising proprietary models for content analysis and anonymisation, we ensure the highest level of security and regulatory compliance (GDPR and RODO).

YourCX is an AI-first platform that automates the heavy lifting of data analysis, allowing our team to focus purely on strategic action. Review collected by and hosted on G2.com.

If I had to point out a drawback, it would be that YourCX's most advanced, analytical capabilities are not always immediately obvious or accessible. The platform is so cleverly designed to be intuitive for frontline staff and non-data specialists that sometimes, the deep-dive features—like complex custom filtering, specific data model adjustments, or advanced segmentation rules—feel slightly buried behind the clean, simplified interface.

However, this is a very deliberate design choice and ultimately a huge strength: it ensures that most of our team can use the platform effectively from day one without feeling overwhelmed by technical complexity. While power users might occasionally need to hunt for the specific advanced setting, the trade-off is a tool that maintains its ease of use and high adoption rate across the entire organisation. Review collected by and hosted on G2.com.

YourCX is a highly effective survey tool with a mature feature set. It offers extensive customization, allowing each question to be tailored precisely to deliver concise and relevant choices to respondents. The platform's branching logic enables users to bypass unnecessary sections based on their answers, streamlining the overall experience and improving survey completion rates. Additionally, YourCX provides essential options for validating participant responses through various methods, such as codes or email verification, which is crucial for our specific requirements.

We've found YourCX indispensable for quickly deploying feedback surveys and comprehensive questionnaires. Once familiarized with its capabilities, there are numerous ways to leverage its features effectively. Although we've needed customer support only a few times, the experience has consistently been exceptional. Support not only resolved our issues promptly but also clearly explained how to prevent similar problems from occurring in the future.

They also implement new functionalities, that would help us, very fast - even the same day! Review collected by and hosted on G2.com.

While YourCX might seem complex at first glance, because of plenty of options and modules, the standout feature is their exceptional customer service. The Support Hub and Customer Service team have consistently provided outstanding assistance whenever needed. They are always available, highly knowledgeable, and proactive offering practical ideas to reach research goal. Review collected by and hosted on G2.com.

YourCX combines an easy-to-use interface with very flexible cooperation terms, which makes it simple to adopt and scale as our needs change. Even colleagues who aren’t data experts can quickly navigate the platform and use the insights it provides. On top of that, the AI-driven mechanisms are extremely helpful—semantic search makes it easy to find relevant open-text answers, automated anonymisation ensures compliance and safety of data, and AI-generated insights help us instantly spot key trends without hours of manual analysis. Review collected by and hosted on G2.com.

The platform already offers strong AI support, but sometimes I’d like to receive less automatically generated reports. There’s so much useful information that sometimes I can’t process all. Review collected by and hosted on G2.com.

The survey platform is both dynamic and intuitive, making it accessible even to newcomers. I particularly appreciate the creative flexibility offered by dashboard customization, which I use daily to manage various customer experience programs across our organization. Integration with tools like our CRM systems adds significant convenience, while the flexible licensing model ensures seamless implementation within our business.

I highly recommend this platform to anyone working in Business Intelligence, Insights, or Market Research. Review collected by and hosted on G2.com.

While YourCX might initially seem complicated in some aspects, the Support Hub and Customer Service team are exceptional. Whenever I've needed assistance, they've been readily available, highly knowledgeable, and consistently helpful, offering valuable ideas and guidance. Review collected by and hosted on G2.com.

The standout feature of YourCX is undoubtedly its intuitive, user-friendly interface. It delivers simplicity without skimping on powerful analytics and customer insights.

We managed to integrate it quickly into our daily workflows and started getting insights almost immediately. Plus, YourCX offers flexible cooperation terms, which made it easy for us to adapt as we grew and our needs changed. Review collected by and hosted on G2.com.

While YourCX shines in usability, some areas like feature depth and advanced analytics still have room to grow. Compared to seasoned platforms, it lacks some of the more sophisticated tools for predictive analytics, but they’re adding new stuff really fast. Building out these capabilities could really boost its competitive edge. Review collected by and hosted on G2.com.

The platform is really clear and easy to use, no matter your level of experience

YourCX feels like a true CX partner, not just a provider

I love their can-do attitude and approach

The relationships I’ve been able to build with them mean a lot

They’re always focused on improving and evolving, especially with great AI solutions

Their pricing model is fair — no extra charges just for adding more users or more surveys Review collected by and hosted on G2.com.

It could be easier to build dashboards and AI Companion could work a little bit faster. Review collected by and hosted on G2.com.

What I value most about YourCX: an intuitive editor that allows you to quickly create any survey, easy distribution methods that get your surveys to respondents without unnecessary complications, and real-time results that can be analyzed immediately. In addition, great contact with the support team and quick responses mean that work never comes to a standstill. Precise tools for data analysis and segmentation, as well as flexible, fast reporting, allow you to draw conclusions and optimize your activities in no time. Review collected by and hosted on G2.com.

Although YourCX is very functional, I noticed a few drawbacks: the interface could be more attractive, and using advanced features sometimes requires technical support from YourCX. Review collected by and hosted on G2.com.