xMatters Reviews & Product Details

I appreciate being able to filter unwanted calls so the right person’s phone only rings when something is truly urgent and critical. Plus, I can forget about spreadsheets—the automatic rotation and smooth development process are fantastic. Review collected by and hosted on G2.com.

So far, what I’ve liked least is the integration process and the learning curve, especially when it comes to more complex configurations. Review collected by and hosted on G2.com.

The dynamic escalation paths are a lifesaver - our on call engineer doesn't reply within 5 minutes, it escalates to the next person, then the manager without anyone having to lift a finger. I also find the two way SMS integration lovely,in times of outages, our team can take the time to respond or resolve alerts directly from their phones, no app needed. Another one that really impressed us was the real time status dashboard, it tells us who's been notified, who's on the case and even monitors resolution time, meaning we don't have to wonder when a critical incident happens. Review collected by and hosted on G2.com.

While the drag and drop editor can be a bit clunky in use at first, it might require a bit of a reference manual or demo to get right, as some of the competition is easier to use. The mobile app is also less responsive than the desktop version: sometimes, it takes an additional 10-15 seconds for it to push notifications through, a long wait during a large incident. Review collected by and hosted on G2.com.

Several things that xMatters has helped me to speed up resolution using the one-click run book automation triggers. It makes my work easy by cutting most of my time from manual operations. From inside the initial push notification, an on-call engineer can immediately execute automated remediation scripts like restarting a frozen server or clearing database issues. Setting up our rational on-call schedule calendar is direct, and the drag-and-drop shift metrics allow us to easily build out complex weekend rotations, geographic handoffs, and multi-tier escalation paths for our global team in half a day. Review collected by and hosted on G2.com.

It has an administrative drawback. The visual workflow with the Canvas can be incredibly intimidating to navigate. Designing a complex multi-condition notification routing involved a steep learning curve as the interface feels overly cluttered with nested logic blocks that I had to troubleshoot when an alert flow breaks. Review collected by and hosted on G2.com.

I am really impressive and happy with the no-code flow designer in xMatters; it's incredible and simplifies my work significantly. I can drag and drop a logic path, for instance, to clear logs automatically when the database reaches 90% capacity. This prevents unnecessary wake-up calls for minor issues at three in the morning for our IT responders. It's an efficient feature that saves a lot of hassle. Additionally, the initial setup was a breeze due to the integration directory. We plugged in our existing Jira and Splunk instances in half a day and achieved a fully automated incident response loop in less than a week. Review collected by and hosted on G2.com.

The configuration discoverability is lacking. The interface feels a bit dated and nested. It often takes four or five clicks just to find specific script or transformation logic hidden within a complex workflow map, which is frustrating during high-pressure system audits. Review collected by and hosted on G2.com.

I appreciate xMatters' ability to turn data into actionable intelligence, which is really valuable in financial services. What's standout for me is the seamless transition from human input to automated responses. Also, the initial setup process was smooth, offering a plug and play experience. It works well in a high-client, regular financial service environment and integrates easily with existing projects. Review collected by and hosted on G2.com.

If we're to notify specific areas where xMatters or any part of for it. This is paid called b feature enhanced to better service program manager in financial services. I will point to these three area for improvement. Predict anomaly detection integration and has several regulatory reporting installation, onify Crocs platform model. Review collected by and hosted on G2.com.

I like the ability to guarantee immediate and auditable communications during critical incidents. I also appreciate its integration with tools like Splunk, which allows me to track the entire lifecycle. Plus, the initial setup was easy. Review collected by and hosted on G2.com.

I wish the direct integration with risk management internal tools wasn't so limited. That's all. Review collected by and hosted on G2.com.

Queue configuration works very good. I use SLA tracking almost daily for our SOC tickets and it has never failed me. The drag and drop reassignment of tickets during incident responses saves me probably two or three hours a week, depending on the number of tickets being worked, which is a savings that adds up. Having the ability to integrate with slack allows me to stay focused on working the incident without having to constantly switch between tabs to look at the status of the alert. Review collected by and hosted on G2.com.

Reporting is terrible when you want to create your own security metrics. Getting SLA breach data means you will be using additional filters, exporting the data and taking additional time and approximately an hour a week, which is frustrating, just to complete my weekly compliance reporting. The mobile interface is basically unusable while attending stand up meetings and I am squinting at the screen trying to locate what I need, while waiting for the bus. Review collected by and hosted on G2.com.

What I like is the on-call calendar synchronization in xMatters because it pulls directly from our team's schedule, so no one has to manually update their availability in two places. I also find the incident suppression feature smart because it can realize if 10 different monitors are reporting the same issue, grouping them so we only get one phone call instead of 10. Lastly, the response data is invaluable for our monthly reviews as it shows exactly how long it takes for someone to start working on a problem. Review collected by and hosted on G2.com.

On the downside, the mobile apps can sometimes be unreliable. Also, because the system is so critical to our uptime, anytime we want to change major integrations, we have to do a lot of testing to make sure we don't accidentally silence a real emergency. Review collected by and hosted on G2.com.

The platform includes powerful features, and I especially love the command tool for managing incidents. I also appreciate the suggested incident summaries and the data collection capabilities for incident management. Overall, it’s a very well-designed product that fits our needs perfectly and integrates smoothly with most of our tools. Review collected by and hosted on G2.com.

It would be helpful to have a clearer view of the roadmap. I’ve also noticed a few glitches in the user interface, along with some minor inconsistencies in certain functions. Review collected by and hosted on G2.com.

I use xMatters to automate and orchestrate incident response notifications across teams and systems. It solves the problem of delayed and uncoordinated incident response by automatically notifying the right person and systems in real time. I appreciate how it helps with manual alert systems by handling integrated monitoring tools or triggering automated workflows and escalations during incidents. It instantly notifies the right on-call person based on schedules, which reduces delays and confusion. The integration with ServiceNow is valuable as it can automatically create or update incident tickets and sync status, ensuring response and documentation stay aligned. The initial setup was easy. Review collected by and hosted on G2.com.

I think the limited native remediation depth can be improved. It can trigger actions, but deeper automation often requires external tools or custom scripting. Review collected by and hosted on G2.com.