---
title: xMatters Reviews
meta_title: 'xMatters Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 787 reviews by the users' company size, role or industry
  to find out how xMatters works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 787
  scale: '5'
date_modified: '2026-09-09'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# xMatters Reviews
**Vendor:** Everbridge  
**Category:** [Incident Management Software](https://www.g2.com/categories/incident-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 787  
**AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality.
## About xMatters
xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMatters Purpose-built AI significantly slashes resolution times with seamless integration across any DevOps or ITSM toolchain, ensuring every team has the necessary context to avert disruptions before they occur. We partner with our customers to create workflows that lower MTTA/MTTR, increase customer and employee satisfaction, and improve compliance and reporting. Build operational resilience into your digital services and automate responses all the way to resolution with Everbridge xMatters.



## xMatters Pros & Cons
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.

**What users like:**

- Users praise the **efficient alerting system** of xMatters, which automates urgent communications and ensures timely responses. (62 reviews)
- Users appreciate the **ease of use** of xMatters, praising its automation and simple setup for effective incident management. (54 reviews)
- Users value the **reliable alert management** of xMatters, enhancing communication and reducing chaos during critical incidents. (50 reviews)
- Users highlight the **time-saving automation** of escalation chains, enhancing incident management and response efficiency. (43 reviews)
- Users value the **efficient notifications** from xMatters, enhancing communication and response during incidents seamlessly. (40 reviews)
- Users praise the **seamless integrations** of xMatters, enhancing alert management with flexible, reliable workflows for teams. (38 reviews)
- Incident Management (37 reviews)
- Customer Support (25 reviews)
- Easy Integrations (24 reviews)
- Communication (21 reviews)

**What users dislike:**

- Users find the **complexity of setup and learning curves** challenging, particularly for workflows and scheduling features. (26 reviews)
- Users find the **learning curve steep** for xMatters, requiring time and training to navigate its complex interface. (22 reviews)
- Users find the **alert dependencies need improvement** , as they can lead to unnecessary disruptions during incident management. (17 reviews)
- Users find the **complex setup** of xMatters time-consuming and frustrating, impacting overall user satisfaction. (16 reviews)
- Users find the **difficult setup** of xMatters complicated, especially for teams lacking technical expertise. (16 reviews)
- Users face **notification issues** with xMatters, finding it time-consuming and cumbersome to manage alerts effectively. (15 reviews)
- Complex Interface (13 reviews)
- Users find **difficult learning** curves in xMatters, requiring extensive training and technical knowledge for effective use. (12 reviews)
- Users struggle with the **missing features** in xMatters, making setup and reporting a complex process. (10 reviews)
- Users struggle with **integration challenges** when attempting to connect xMatters with their existing IT environments. (9 reviews)

## xMatters Reviews
  ### 1. Proactive Alerts and Root-Cause Insights with xmatters

**Rating:** 4.5/5.0 stars

**Reviewed by:** Leon G. | CEO, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 06, 2026

**What do you like best about xMatters?**

I am literally going to melt onto my couch. My eyes are extremely heavy. xmatters is good. It even knows when our servers go down before our customers yell at me. The other cool part about it is the alert gives you the root cause (as opposed to simply saying something is broke). We don't have to scroll through a million logs at 3 am to try and determine which part of our application has crashed.

**What do you dislike about xMatters?**

Honestly the cost of xmatters is outrageous for what it does. Creating the dashboard takes an excessive amount of mouse clicks and none of the menu options make sense. I hate how often the custom reports take forever to load. Sometimes they're loading and i'm sitting here waiting. I've got my thumb over the space bar on this old cracked screen. Getting new staff members trained on the system takes months as it's too difficult to train yourself.

**What problems is xMatters solving and how is that benefiting you?**

It prevents us from wandering around in the dark when our application goes down. Most of the time when something crashes everyone is speculating on what happened and checking different screens. xmatters brings together all of the system health information into one location. Ugh...i keep zoning out watching tv...essentially it allows us to quickly identify the broken code so we don't lose money. And it pretty much keeps our manager's mouths shut.

  ### 2. Great incident management engine paired with terrible calendar tools

**Rating:** 4.0/5.0 stars

**Reviewed by:** Asad M. | Network operations analyst, Information Technology and Services, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 01, 2026

**What do you like best about xMatters?**

I really find the visual flow designer in xMatters helpful because it allows us to create complex event processing logic without needing to use custom scripts. The incident chat room creation being automated is very effective, and shift handoffs are smooth thanks to the history-based audit trail. I also appreciate the reliability of mobile application push notifications, even in high network congestion. Additionally, the 'targeted escalation trees' are effective at reducing duplicate events, which helps in managing alert fatigue and ensuring that call engineers are contacted via their preferred channels efficiently.

**What do you dislike about xMatters?**

I find the shift calendar editor very cumbersome for setting up complicated duty rotations. Manual coverage overrides are set up in four separate sequenced menus, which is frustrating. Additionally, a larger engineering department cannot be updated in bulk with the notification delay preference for the updates. I wish the schedule management interface allowed schedule changes to be made directly through the tool's drag and drop functionality.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to route meaningful alerts, eliminating duplicate events and reducing alert fatigue. The visual flow designer simplifies creating complex logic without scripts, and reliable mobile notifications aid in choked networks.

  ### 3. X-Matters Makes 2 AM Escalations Effortless with Reliable Multi-Channel Alerts

**Rating:** 5.0/5.0 stars

**Reviewed by:** Alexander P. | COO, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 17, 2026

**What do you like best about xMatters?**

You can create your rotations, determine how you escalate issues and at 2 am xmatters will simply handle whatever is broken and it will contact the proper person and even if they don’t acknowledge the issue, it will move to the next level automatically without me needing to intervene. The Multi-Channel Alerting is good too and we use; SMS, Voice Calls, Email & Push Alerts and we have personnel that only receive messages via phone call. And since there isn’t much special configuration needed, X-Matters covers all of those bases.

**What do you dislike about xMatters?**

The Learning Curve of configuring anything beyond a standard rotation is very steep. For example, if your schedules are a little off the norm (various hours of coverage, split shifts, etc.), you’ll spend a lot of time in the configuration area trying to figure out why it isn’t doing what you wanted. Also the User Interface (UI) of X-Matters appears to be continually improving. However it still seems less than polished compared to what you’re spending money for. Some individuals cannot be reached by other means and that should not cost more money.

**What problems is xMatters solving and how is that benefiting you?**

Now when an incident occurs in Production the correct on-call individual receives notifications via all possible methods (email, sms, etc.) immediately and if they do not respond to the notification within a certain timeframe then X-Matters will automatically escalate the notification to their secondary/backup on-call. X-Matters also consolidates alerts coming into it from multiple Monitoring Tools thereby preventing everyone from looking through multiple Slack Channels and several Inboxes. This gives us a legitimate shot at meeting our Uptime SLA’s.

  ### 4. Efficient Coordination with Customizable Alerts

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mariam D. | Operation & Project Consultant, Professional Training & Coaching, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 31, 2026

**What do you like best about xMatters?**

I find xMatters extremely helpful in immediately coordinating our support team, instructors, and managers during unforeseen incidents. I appreciate its automatic escalation rules that ensure alerts reach the right person instantly, resolving issues quickly. I like the customization options because I can design specific scenarios for notifications that allow me to take quick action directly from my mobile phone or email. The integration with our monitoring rooms and chat tool also works very well, enhancing our overall response capabilities.

**What do you dislike about xMatters?**

I find the mobile interface good, but if it were more intuitive and faster for approving or modifying workflows on the fly, it would be excellent without needing to access the desktop version.

**What problems is xMatters solving and how is that benefiting you?**

xMatters helps me quickly coordinate teams during incidents with automatic escalation, ensuring issues affecting customers are resolved swiftly and accurately. I love the customization, allowing scenario-specific alerts and actions via mobile, plus the seamless integration with our monitoring and chat tools.

  ### 5. Effortless Incident Management with Stellar Automation

**Rating:** 4.5/5.0 stars

**Reviewed by:** John P. | Systems Engineer, Information Technology and Services, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 26, 2026

**What do you like best about xMatters?**

xMatters excels in coordinating quick responses to technical issues and maintaining communication between different groups during critical situations. I appreciate how it automates incident notifications, manages system performance, and improves collaboration during crises. The automation is a huge advantage, as it reduces the manual workload. The analytics and reports it provides are extremely useful for evaluating performance and improving our operational practices. I value the integration, which ensures our technological infrastructure works in a synchronized manner. Implementing xMatters was easy and largely a positive process.

**What do you dislike about xMatters?**

I would like to see improvements in the documentation and configuration support, as a more guided experience would benefit new users during implementation. It would facilitate navigation and quick access.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to coordinate quick responses to technical issues, automate incident notifications, and improve collaboration during crises. It optimizes incident management by sending alerts and assigning tasks to the right team members, reducing resolution time. The automation and analytics reduce manual workload and enhance performance evaluation.

  ### 6. Revolutionized Our Alert System, Room for UI Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Emmanuel M. | Operating Partner, Consumer Services, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 25, 2026

**What do you like best about xMatters?**

I appreciate xMatters for its smart alerts, which notify the right people based on context when a service fails. I like the real-time visibility it offers, allowing me to see who's assigned and monitor the severity of incidents. It's excellent that xMatters reduces resolution time by preventing work duplication and ensuring actions aren't counterproductive. Additionally, it's been great at fixing issues we've had in the past with transaction loss, where we used to only find out through managers' complaints. xMatters has truly improved that aspect for us.

**What do you dislike about xMatters?**

What I would like them to improve a little is the interface, it seems to have too many options scattered all over the place and sometimes I get lost in the control panel. The initial setup was also a bit complicated.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters for smart alerts that notify the right people first when a service fails. It prevents transaction loss, provides real-time visibility, and reduces resolution time by ensuring no duplicated efforts.

  ### 7. Highly Effective Incident Management with Customization Challenges

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mahendran N. | Certified Senior Director, Technology - Enterprise Operations Center, Manufacturing, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 07, 2026

**What do you like best about xMatters?**

I like xMatters for its intuitive user interface, which makes it easy for team members who may not be tech-savvy to navigate. The visual task management is great for giving me a comprehensive overview of operations and allows me to quickly access the status of various incidents. I also appreciate the customization options that let us tailor the platform to meet our specific needs. Additionally, the support team provided excellent guidance, making the implementation very easy.

**What do you dislike about xMatters?**

I find that xMatters could improve its integration capabilities with some of the legacy systems we use. While it's performing well with modern tools, having more robust integration options with older systems would make our workflows smoother.

**What problems is xMatters solving and how is that benefiting you?**

xMatters reduces incident response times by providing real-time data and facilitating seamless collaboration in a high-stakes environment, improving operational efficiency and enhancing incident management.

  ### 8. No-Code Flow Designer and Reliable Multi-Channel Escalations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Zuhaib I. | Business Development Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 26, 2026

**What do you like best about xMatters?**

I really like the flow designer as i am able to visually design my alerts as they fire off from point a to point b. The best part is i don’t have to write any code as this allows me to create escalation logic for teams. It’s pretty noisy in here today, but i’m working hard to finish this. The multi-channel notification side works exactly how it should work as if someone doesn’t acknowledge an alert via page, they will receive a voice call and then SMS etc. Until someone responds. This is very helpful as i am able to create escalation logic for teams that are on rotation without having to watch over the alerts in real time.

**What do you dislike about xMatters?**

While reporting is available within xMatters, i believe the amount of detail required to get the data we want is subpar given the pricing model. And although the mobile app works, it feels like a downscaled after-thought compared to the web interface and when you’re the only person on-call it makes a difference. Also creating communication plans with multiple groups & conditions gets complicated fast & unfortunately there is little guidance from the product to help you through the process.

**What problems is xMatters solving and how is that benefiting you?**

Before using xMatters critical alerts were going directly into shared Slack channels & email inboxes and whoever checked first would respond which wasn’t a great system when something failed at 3 am. Also, integrating with service now & splunk was not more painful than expected and being able to put all of our tools into one place has made the on-call person’s job much easier at 2 am when they need to find out what broke.

  ### 9. Instant Alerts and Seamless Integrations That Save Time

**Rating:** 5.0/5.0 stars

**Reviewed by:** Charles P. | Founder and CEO, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 06, 2026

**What do you like best about xMatters?**

xMatters' main function is sending alerts and it does send them and that may seem easy enough. I get paged immediately as soon as I need to take care of something. I can address it right from my phone when I am away from my workstation like while waiting on a bus. The connections to all of our other tool sets (Slack, Monitoring Platforms, Ticketing Systems) means that I am not having to bounce around between 5 different applications during an incident. Once we set-up routing rules within xMatters they really do save us a significant amount of time.

**What do you dislike about xMatters?**

Getting everything set-up for how we use it is ridiculously time consuming. While the Workflow Builder has tremendous capability, it is not intuitive, so the first few times through will likely result in clicking through a number of incorrect screens until you find what you need. There are some of the notification settings that appear to be somewhat hidden. As well, I also consider their Pricing Structure to be a minor complaint however difficult to explain, the cost jump between tiers for what seems like included functionality is not justified.

**What problems is xMatters solving and how is that benefiting you?**

In our case, prior to using xMatters, we had issues with missed alerts and extended incident response time due to lack of centralization of alerts. Someone would receive an alert via email and then simply ignore it and leave a Priority 1 issue unattended for an extended period. xMatters solved our 'who handles this' problem by automatically directing alerts based upon rule-based and scheduled parameters. Our incident response time significantly decreased. We did less back-and-forth trying to determine who was currently on call. Additionally, the auditing/compliance aspect of tracking who received notification and when was much greater than anticipated.

  ### 10. xMatters Nails Smart Alert Routing and Seamless Integrations

**Rating:** 5.0/5.0 stars

**Reviewed by:** Hamad K. | Sales Director, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 26, 2026

**What do you like best about xMatters?**

The alert routing is actually important and xMatters gets this part correct instead of sending 100 notifications to your whole team it figures out who needs to know and sends them a notification which sounds simple but most tools get this wrong. The integrations are broad enough that we were able to plug in xMatters into most of our existing stack without much lift and also when an incident fires up the right person gets pagged they acknowledge it and done.

**What do you dislike about xMatters?**

xMatters pricing scales fast if your a smaller team it starts feeling hard to justify compared to cheaper alternatives that will do 70 percent of the same thing. Also sometimes i’m not always clear on my consumption model like what exactly am i being charged for at this exact moment its hard to tell and also first time setting up complex on call schedules takes longer than it should.

**What problems is xMatters solving and how is that benefiting you?**

The main problem is getting the right alert to the right person as fast as possible without waking up the entire org at 2am. Before xMatters we had people missing pages or getting flooding by noise and ignoring everything. xMatters cuts through all of this and keeps a record of who was pagged and when which matters a lot for incident reviews.

  ### 11. Efficient Incident Management with Quick Escalations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kasamani J. | Human Resource Assistant Tier 2, Internet, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 01, 2026

**What do you like best about xMatters?**

I really like the escalation feature in xMatters. It's something I trust a lot because if the primary on-call engineer doesn't acknowledge the alert within five minutes, the system automatically escalates it to a secondary engineer and then to the team lead. Since we activated this feature, our average response time has dropped from around eighteen minutes to under four minutes. I also appreciate how xMatters integrates directly with our monitoring tools; it automatically triggers alerts from our monitoring system without anyone having to manually create a ticket first. This cuts down on delays during incidents. Additionally, the mobile app holds up well, sending push notifications, phone calls, and texts to engineers based on the severity of alerts. We've been using it for six months, and it hasn't failed us or caused any mismatches.

**What do you dislike about xMatters?**

Building and editing the on-call schedule is more complicated than it needs to be. Rotating schedules around holidays or one-off coverage changes take several clicks through nested menus. New team leads usually need a walkthrough before they can do it confidently. A simpler drag-and-drop calendar view for adjusting rotation would fix this and cut down the learning curve.

**What problems is xMatters solving and how is that benefiting you?**

xMatters automates alert escalation, reducing our incident response time from eighteen to four minutes, and integrates directly with monitoring tools, eliminating manual ticket creation and delays. It ensures on-call engineers receive timely notifications via push, call, or text, enhancing incident management efficiency.

  ### 12. Our technical operations team reduced alert fatigue instantly

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ahmed H. | IT Operations Manager, Real Estate, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 30, 2026

**What do you like best about xMatters?**

The on call scheduling calendar is automatically updated in real time with our on call rotations. Alerts are routed to the appropriate engineer for infrastructure alerts and do not alert team members who are not working. We're grateful for the customizable mobile application signal override that weaves through standard phone silencing rules when severe issues happen during major operations.

**What do you dislike about xMatters?**

When creating notification trees for cloud operations that involve multiple steps, the workflow builder canvas is not responsive enough. Too many manual forms are submitted in the administrative portal to change group communication escalation paths.

**What problems is xMatters solving and how is that benefiting you?**

We had a lot of alert fatigue for our distributed site reliability engineering team because of uncoordinated tracking software. This platform filters telemetry signals and only notifies relevant personnel in case of outages during the night in the infrastructure. We cut down the time required to detect the critical failures of our database servers from 30 minutes to seconds.

  ### 13. Fast, Efficient Call and Alert Automation with an Intuitive Workflow Engine

**Rating:** 4.5/5.0 stars

**Reviewed by:** Marcos M. | Incident & Ops Coodinator, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 24, 2026

**What do you like best about xMatters?**

What I liked most is the speed and efficiency with which it automates the chain of calls and alerts. xMatters intelligently activates alerts in sequence for the right team, and its visual workflow engine is also very intuitive.

**What do you dislike about xMatters?**

I’ve noticed that the mobile interface, while functional, can sometimes feel a bit stiff when I need to quickly accept or reject a critical incident.

**What problems is xMatters solving and how is that benefiting you?**

It has proven very useful because it gives us precise control over who responds and when, and its operation has felt organic. In settings where every minute of inactivity costs money, and in creative environments such as Marketing, it has taken a lot of weight off people’s shoulders by keeping the whole team aligned without unnecessary friction.

  ### 14. Solid On-Call Scheduling and Powerful Integrations That Just Work

**Rating:** 4.5/5.0 stars

**Reviewed by:** Venukumar N. | Business Development Manager, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 09, 2026

**What do you like best about xMatters?**

I like the solid on-call scheduling. I have my on-call rotation setup and then I connect Slack, SMS or Call to the system. It does all of the work. Right now I am laying on the couch and I don’t even need to get off the couch to see who is currently on-call. The biggest strength of xMatters is integration. They support JIRA, Datadog, Zendesk, etc. They seem to connect to all of the other systems you use. Escalation logic is important. If someone doesn’t acknowledge being called, xMatters will escalate the call to their manager.

**What do you dislike about xMatters?**

The worst part about xMatters’ User Interface (UI) is that it’s bad. There are several small cosmetic issues with the on-call calendar as well. Users are difficult to quickly identify by looking at them. These were complaints when xMatters was first implemented and nothing has changed since then. Licensing cost is also an issue.

**What problems is xMatters solving and how is that benefiting you?**

xMatters calls your phone and if you ignore it, your supervisor receives a page. This is the purpose of xMatters' escalation chain and it works. Second; xMatters allows us to centralize our alerting. All of the monitoring tools send their alerts into one location and the correct person receives a page based upon their on-call schedule without needing anyone to figure out who is currently on-rotation.

  ### 15. Streamlined Alert Management, Needs Better Reporting Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kaprizyla A. | Human Resources Assistant 1, Internet, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 23, 2026

**What do you like best about xMatters?**

I like xMatters for its drag and drop ticket reassignment feature during incidents, which saves a lot of time in practice. It's easy to overlook on paper, but in actual use, when an incident escalates beyond the first responder and needs to move to a specialist, the reassignment happens in seconds without anyone leaving their incident console. This process used to require someone manually updating tickets in ServiceNow and sending separate messages. Now, ownership transfer and notification happen in one action, with the new owner having the full context immediately.

**What do you dislike about xMatters?**

Things that not really clicked with us is building custom security and compliance reports. It's where the platform consistently falls short for us, getting SLA bridge data into a format usable for weekly reporting. This requires exporting raw data, applying additional filters outside the platform, and reassembling everything manually. That process takes close to an hour every week for something that should be built-in, given how much incident data xMatters already captures. That time adds up in a way that feels unnecessary.

**What problems is xMatters solving and how is that benefiting you?**

xMatters solves release-related incidents by filtering noise and sending alerts only when necessary, reducing alert volume to match actual issues and preventing deployment dread.

  ### 16. Intuitive, Customizable Incident Notifications Without the Training Overhead

**Rating:** 4.5/5.0 stars

**Reviewed by:** Mohd K. | Senior Security Automation Engineer, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 27, 2026

**What do you like best about xMatters?**

I use it to automate incident notifications, and I appreciate being able to customize it for different types of incidents so the message is conveyed clearly and concisely. I also like the intuitive interface and the fact that I didn’t have to spend hours on training to get started.

**What do you dislike about xMatters?**

I’ve noticed that, at times, configuring certain flows can feel a bit complex, and simplifying that part of the process would be helpful.

**What problems is xMatters solving and how is that benefiting you?**

It has transformed how I manage incidents, improved operational efficiency, and optimized team communication. It’s robust and incredibly helpful, especially when handling crisis pressure more effectively. Without a doubt, xMatters works wonderfully. I’ve worked with other tools as well, but xMatters approaches it differently—and much better.

  ### 17. Streamlined Alerts with Reliable On-Call Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lucien  P. | IT Manager, Law Practice, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 23, 2026

**What do you like best about xMatters?**

I appreciate how xMatters resolves the confusion around accountability when our systems falter by routing alerts directly to the on-call technician and escalating to me if unacknowledged. This ensures nothing slips past us during critical times. The value of xMatters for me lies in its ability to impose order when things go sideways, especially in a legal consultancy where confidentiality is key. The certainty of knowing who is responsible and that there's no duplicated effort or crossed wires is incredibly valuable. The on-call schedules provide clarity at a glance, ensuring alerts reach the right person immediately, which saves time and effort. Integrating xMatters with Jira Service Management and Datadog also enhances its functionality, tying alerts back to logged incidents and automating notifications. The initial setup was quite simple and without major issues, which I also appreciated.

**What do you dislike about xMatters?**

If I were to put my finger on a drawback, it would be managing team rotations. Our staffing shifts more than I would like, and keeping those changes current within the system requires a watchful eye. The escalation features are comprehensive, which is a double-edged sword, since even a minor adjustment can call for several steps.

**What problems is xMatters solving and how is that benefiting you?**

xMatters eliminates shared-inbox confusion by routing alerts directly to the on-call technician with automatic escalations, ensuring accountability and swift response during outages, critical for client deadlines. It simplifies on-call management and provides certainty in IT operations, reducing duplicated efforts and communication mishaps.

  ### 18. Streamlined Incident Management, Cloud Transition Wins

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hudyakova I. | HR Support Level 2, Internet, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 22, 2026

**What do you like best about xMatters?**

I really like the incident console features of xMatters, which have made a big difference in how our team handles live incidents. It automatically surfaces relevant history, identifies who owns the affected service, and allows us to draft updates directly from the incident console. This automation is a huge time saver as we no longer need to manually gather contacts and suggested resolvers during an incident response. It's particularly valuable during events with multiple simultaneous alerts, where the quick access to necessary contacts and information shortens the response time drastically. Additionally, the platform's reliability since transitioning to the cloud has noticeably improved, eliminating the maintenance burden of managing updates and infrastructure ourselves.

**What do you dislike about xMatters?**

Our ticketing system required the technical team to write the integration between IT and Smedes because the out-of-the-box connector did not support it. This dependency means anytime we needed a correction or an update to how the integration works, we had to go back to them, which was a reliance on vendor involvement for specific integration. This stands out as an inconsistency for a platform that promotes its low-code approach in most areas.

**What problems is xMatters solving and how is that benefiting you?**

xMatters automates alert routing, reducing interruptions and ensuring team members get timely notifications. Moving to the cloud eased our maintenance burdens and improved reliability. The incident console saves time during incidents by instantly identifying contacts and responders, enhancing our response efficiency.

  ### 19. Streamlines Incident Management with Clear Visibility

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lucien P. | Customer Service Representative, Facilities Services, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 22, 2026

**What do you like best about xMatters?**

I find xMatters incredibly helpful in tightening coordination when unexpected infrastructure issues arise. The platform makes it clear which engineer an issue has been assigned to, eliminating the confusion and duplicated effort that used to slow us down. I appreciate the organized communication during service disruptions, as it spares everyone confusion at already tense moments, enabling me to see the acknowledgment status and escalation paths clearly. This visibility means I always know whether an issue is being actively worked on, allowing me to keep customers informed confidently. The initial setup of xMatters was quite easy, and using it alongside tools like Microsoft Teams and Zendesk integrates well with our workflow.

**What do you dislike about xMatters?**

The one area that tests my patience is managing on-call schedules when our operations team rotates. Because our engineers sometimes shift duties depending on the project at hand, those schedules need careful checking within the platform to be sure the right people are the ones being alerted. If that isn't kept up to date, there's room for an alert to land with the wrong person, so it takes a watchful eye. It would help if the platform automatically adjusted on-call assignments when engineers switch projects and gave me a clear visual overview of who's covering what, so I could confirm the right person gets alerted without manually checking after every rotation.

**What problems is xMatters solving and how is that benefiting you?**

xMatters tightens coordination during infrastructure issues by clarifying who's handling what, cutting cross-team confusion and duplicated effort, and keeping me informed to update customers confidently.

  ### 20. Reliable automated notification system

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ahmed K. | DevOps Architect, Information Technology and Services, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 17, 2026

**What do you like best about xMatters?**

We're very impressed with xMatters and how it allows us to manage all of our global infrastructure's complex incident response processes. The automatic escalation paths guarantee that key alerts on all systems are immediately conveyed to the appropriate persons and with no human intervention. The intuitive drag and drop interface for creating flowcharts of communications is greatly appreciated by our engineering staff.

**What do you dislike about xMatters?**

Set up is extremely confusing, with a long process of complex steps. It is an utterly exasperating process to create a customised report that is frustrating and pushes users to export raw data out into a separate spreadsheet application.

**What problems is xMatters solving and how is that benefiting you?**

xMatters is a way to streamline our critical incident communications and completely remove the confusion about who's on call during a major system outage. Our monitoring tools automatically process alerts and start predefined response protocols immediately. This smart automation eliminates a lot of time rounds here in our technical department, as we were constantly having to call car phonelists and re-enter tracking tickets.

  ### 21. Seamless Alert Management with Robust Integrations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jasmin C. | DevOps Engineer, Computer Software, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 13, 2026

**What do you like best about xMatters?**

I consider the biggest benefit of xMatters to be the fact that I no longer waste time trying to figure out who should handle an alert. It centralizes all the alerts from our monitoring tools and routes each one to whoever is on duty. The on-call scheduling is rock solid, which won me over. I set up my rotation once, wired it to Slack, SMS, and voice calls, and the system takes it from there. The real strength is the integration. It hooks into Jira, Datadog, Zendesk, and pretty much every system in our stack, so alerts flow where they need to go without manual wiring. The escalation logic seals the deal: if someone doesn't acknowledge a page, xMatters bumps it up to their manager automatically. It means alerts from across my stack land in xMatters automatically, keeping my incident response fast and saving me from babysitting each tool separately. Plus, the initial setup went pretty easily.

**What do you dislike about xMatters?**

The interface is the weak spot. The on-call calendar has a handful of cosmetic quirks, and telling users apart at a glance is harder than it should be. These were sore points when we first rolled it out, and they haven't moved much since. Licensing cost is another thing that gives me pause.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to centralize alerts from all my monitoring tools, automatically page the right on-call engineer, and escalate unaddressed alerts. It saves me time by handling incident response automatically, preventing issues from slipping through while I'm busy.

  ### 22. Perfect Workflows To Streamlined Alerts, Needs Enhanced Scheduling UI

**Rating:** 4.5/5.0 stars

**Reviewed by:** Imadah A. | Information Technology Assistant 1, Internet, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 10, 2026

**What do you like best about xMatters?**

The best is the code-free workflow builder, which is easily my favorite feature. It allows me to design automated response chains, like automatically opening a Jira ticket, spinning up a dedicated Slack war room, and paging the primary responder, all without having to write or maintain custom script wrappers for every new tool we adopt. This automation and workflow make it easy because it removes the manual, high-pressure tasks that usually occur during an outage. I have more free time to focus on critical tasks instead of manually updating the status. Additionally, everything is linked, with context prepopulated in the notification, and the incident response happens almost entirely in the background, significantly lowering our mean time to resolve and keeping our engineering team focused on building rather than firefighting. Connecting xMatters to our existing DevOps stack was remarkably fast. They have an extensive library of out-of-the-box integrations for tools like Jira, Slack, and our cloud monitoring platform, so we didn't have to build custom hooks from scratch. We could authenticate our API keys, import our on-call schedule, and have our first automatic alert loop running in just a few hours.

**What do you dislike about xMatters?**

Areas that need improvement is the on-call scheduling interface for complex multilayer rotation. Because that can be quite confusing to use. While it is powerful navigating the UI to set up overlapping groups within groups or handling temporary holiday coverage. For global team across different time zones often involve too many clicks and hidden menus. It feels like it was designed for a static hierarchy, and it could definitely benefit from a more intuitive drag and drop calendar view to manage dynamic shift changes.

**What problems is xMatters solving and how is that benefiting you?**

xMatters addresses alert fatigue and ineffective incident response by aggregating alerts, suppressing noise, and ensuring only actionable information reaches the right on-call responder based on rotation.

  ### 23. xMatters Worked Well To Streamlined Crisis Communication and Efficient Setup

**Rating:** 4.5/5.0 stars

**Reviewed by:** Grisha A. | Office Support ll, Internet, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 10, 2026

**What do you like best about xMatters?**

Things that work well with xMatters is the automated internal status page paired with a situation-specific responded template. It's phenomenally executed, allowing us to construct a preapproved messaging framework for different business crisis tiers. This helps us maintain a centralized system health dashboard for our entire workforce. It makes my work easier by eliminating the burden of ad hoc status reporting during high-pressure situations. Instead of manually drafting updates every thirty minutes, the software lets us group corporate services logically and publish them instantly with a color-coded health indicator to our secure internal portal.

**What do you dislike about xMatters?**

I don't really like the sub notification management and trigger view filters. They can feel overly complex when managing nontechnical stuff. Setting up granular routine rules for specific regional directors without accidentally grouping them into global IT background noise requires digging into heavy, complex web logic. I think they really need to add a cleaner, more visual administrative grid for business subscription management to make it easier to audit who received the alert without needing technical system engineers to configure it.

**What problems is xMatters solving and how is that benefiting you?**

xMatters resolves our corporate communication chaos and executive distraction during critical incidents, allowing responders to focus without managing internal PR crises. It streamlines crisis communication and internal stakeholder tracking, effectively managing alerts across different business units, which eases our corporate communication burden.

  ### 24. xMatters Ensure Seamless Communication During Incidents, Needs UI Improvement

**Rating:** 4.5/5.0 stars

**Reviewed by:** Agnes A. | Customer Support Assistant 3, Internet, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 10, 2026

**What do you like best about xMatters?**

The best tools is with the conference bridge integration in xMatters, which our incident commander relies on to bring together the right people quickly during major incidents. When an incident is declared, it automatically dials out to the on-call engineers and drops them into a live bridge, eliminating the need to call each person individually. The first few minutes of an incident used to be confusing about who was on the call, but now, with the bridge already populated, people are talking while the coordinator is still getting up to speed. The Slack channel integration is also really important, as it automatically updates the incident communication, ensuring everyone is informed instantly.

**What do you dislike about xMatters?**

I think they need to make some improvement with user interface because it has been slow to come. The platform works really reliably, but navigating certain aspects still feels like it was designed for a different era. Configuring notification rules for individual users is especially buried in a way that causes confusion for new team members. Every time we onboard someone new onto the on-call rotation, we end up walking them through the same settings manually. It isn't intuitive enough to figure out independently.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to manage on-call rotation and critical alerts, ensuring effective communication during major incidents. It automates incident notifications, integrating a conference bridge for quick team assembly and keeping everyone updated through Slack channels.

  ### 25. Efficient Incident Management, Needs Better Schedule Alerts

**Rating:** 4.0/5.0 stars

**Reviewed by:** Léo  B. | DevOps Engineer, Internet, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 10, 2026

**What do you like best about xMatters?**

I really appreciate how xMatters tightens coordination when infrastructure issues crop up unexpectedly. It decides which engineer picks up the incident, cutting out duplicated effort. The visibility that xMatters provides, showing who has acknowledged an issue and where it sits in the escalation chain, is invaluable during a live incident. The acknowledgement and escalation paths are clear, keeping our team aligned and focused. It's been quite easy to set up, and I mainly integrate it with Datadog for alerts and Jira for incident tracking.

**What do you dislike about xMatters?**

My main gripe is the upkeep of on-call schedules whenever our rota shifts. We often have engineers covering across projects, so I have to double-check the schedule configuration to confirm the right people get paged. Get it wrong and an alert lands on someone who is off rotation, so I always verify the setup before changes go live.

**What problems is xMatters solving and how is that benefiting you?**

xMatters tightens coordination during infrastructure issues by routing alerts to the right engineer, reducing duplicated effort. It provides visibility on incident ownership and stage, ensuring everyone is aligned.

  ### 26. Streamlined Incident Management with xMatters, Easy To Setup With Various Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kohut L. | Human Resources Support Tier 2, Internet, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 09, 2026

**What do you like best about xMatters?**

What I love using is the Flow Designer in xMatters. It's easily the best part of the platform. The drag-and-drop workflow builder connects our different tools into automated chains without needing to write any code. For example, we set it up so that when a critical crash happens, xMatters automatically opens Jira tickets, creates a dedicated Slack room, and patches through to the primary responder. This makes my work so much easier because it handles all the chaotic coordination during an outage. It really saves everyone time, and only the specific person needed for the problem has to attend to it.

**What do you dislike about xMatters?**

Managing complex on-call scheduling overrides can get pretty frustrating. If a responder goes on vacation and you need to set up temporary holiday coverage, the configuration scheme feels clunky and buried. It's too easy to accidentally leave gaps in coverage if you don't carefully double-check the calendar view. They really need to make the schedule overriding tools more intuitive.

**What problems is xMatters solving and how is that benefiting you?**

xMatters ended alert fatigue by routing incidents directly to the right on-call person, preventing team-wide notifications. It simplifies my work by automating incident responses and managing chaotic coordination during outages.

  ### 27. Critical solution for our distributed engineering squad

**Rating:** 4.0/5.0 stars

**Reviewed by:** Erena R. | Site reliability engineer, Mechanical or Industrial Engineering, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 02, 2026

**What do you like best about xMatters?**

The incident management automation logic is accurate to the hilt. When there's a system outage and we need to know who the primary responders are, it's important to us. We have advanced notification routing rules, so that our core microservices architecture has zero downtime.

**What do you dislike about xMatters?**

There are too many clicks required to change the configuration of the schedule. Sometimes, the mobile application notifications become unresponsive for as long as a few minutes during peak traffic times. The permission management for new team members requiring restricted access is still overly complex. Generating custom reports is too long to produce simple performance metrics that are accurate.

**What problems is xMatters solving and how is that benefiting you?**

We were previously having a lot of delays during midnight server crashes because of our manual escalation path. This platform now automatically alerts us to anomalies as soon as they're detected by our monitoring tools.

  ### 28. We cut false positive alerts

**Rating:** 4.5/5.0 stars

**Reviewed by:** Santiago D. | Incident Response Automation Engineer, Electrical/Electronic Manufacturing, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 06, 2026

**What do you like best about xMatters?**

The intelligent escalation paths are great, when our monitoring tools trigger an outage, xMatters does not hit the entire team, it follows our on-call rotation, attempts to reach the primary engineer first and then the backup if they are not reached. The integration with Slack and PagerDuty is two-way, so we can triage incidents without having to switch between applications, and when we're out on a call, we can still receive persistent alerts and notifications on the mobile app, even if it's on silent mode.

**What do you dislike about xMatters?**

It's not the most user-friendly setup in the beginning – getting a complex workflow and integrating with our legacy systems was quite a bit of work for their professional services team.

**What problems is xMatters solving and how is that benefiting you?**

Without xMatters, our incident response used to be a mess with alerts being received via email, Slack, and phone calls with no ownership and key issues lost in the noise. Now all alerts are forwarded to the appropriate person with clear context, and if they don't respond, it will automatically escalate.

  ### 29. Streamlined Incident Response, Minor Scheduling Friction

**Rating:** 4.5/5.0 stars

**Reviewed by:** Gina S. | IoT Strategy and Operations Manager, Information Technology and Services, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 29, 2026

**What do you like best about xMatters?**

I appreciate most about xMatters the structure it brings to our incident response. The automatic routing helps immensely with ownership during incidents, resolving what used to be a recurring pain point. Before xMatters, alerts created confusion with some team members assuming others were handling them. Now, there's clarity on who is on-call and what happens if they miss a page. This has lightened the mental load that used to rest on me. I find that xMatters makes excellent use of the on-call schedule to ensure the right person responds, and the escalation path kicks in as needed, which really streamlines our process. An incident like a sensor outage at 3am on a Sunday previously would have been chaotic, but last quarter it went from page to triage in just four minutes. The initial setup was pretty smooth, and we didn't face any major issues.

**What do you dislike about xMatters?**

The biggest friction point for me is managing rotations, since our schedules shift often with vacations, swaps, and coverage for new joiners, and keeping the system in sync takes work. The escalation path editor is powerful, but even a small change can mean clicking through several screens. A quicker way to handle routine swaps would save real time.

**What problems is xMatters solving and how is that benefiting you?**

xMatters solves the ownership issues during incidents, reducing confusion and mental load by automatically routing alerts. It ensures the right person responds promptly, enhancing our incident response structure.

  ### 30. xMatters Is A Reliable On-Call Scheduling but Needs Better Search Features

**Rating:** 4.5/5.0 stars

**Reviewed by:** Aslam H. | IT Support Tier ll, Internet, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 28, 2026

**What do you like best about xMatters?**

What makes they helpful and reliable is the two-way notifications with xMatters. I didn't realize how valuable they were until we faced a live incident. It's great that when an alert fires, it doesn't just send a message and hope for the best. The responder can acknowledge, escalate, or decline directly from their phone, and the platform handles the response automatically. If no one acknowledges within a set time, it moves to the next person in the rotation. This is really helpful because not everyone gets paged, so someone not involved with the incident won't be disturbed, giving everyone more free time.

**What do you dislike about xMatters?**

The search inside the platform is not very good. I'm trying to find a past incident or a specific workflow and it takes longer than it should, and the results are not always what you were looking for. For a platform that logs everything, it feels like finding things should be easier.

**What problems is xMatters solving and how is that benefiting you?**

xMatters handles our on-call scheduling and ensures the right responder is notified through the right channel. It coordinates team communication during live incidents, improving response times by notifying the right experts, reducing unnecessary notifications.

  ### 31. Efficient Alerts, Needs UI and Analytics Boost

**Rating:** 4.0/5.0 stars

**Reviewed by:** Emmanuel E. | Customer Success Manager, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 23, 2026

**What do you like best about xMatters?**

I really appreciate the flexibility and integration capabilities of xMatters. It connects with our existing systems and allows for customized notifications, which makes our response more efficient. Also, the initial setup was easy, and the process was smooth while working closely with the support team.

**What do you dislike about xMatters?**

I would like to see improvement in the user interface to make it more intuitive and easier to navigate. Additionally, enhancing the reporting and analytic features would help us better analyze incidents and improve our response strategies. More customization options for workflows would also be beneficial to tailor the platform more to our specific needs.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters for response and communication management. It automatically alerts the right team during critical events, improving coordination and managing enterprise risk. It reduces response time in emergencies, keeps stakeholders informed, and enhances cross-department coordination.

  ### 32. Streamlines Incident Management with Precision

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hermann S. | Web development manager, Program Development, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 26, 2026

**What do you like best about xMatters?**

I love the visibility into who's actually handling what, which is a breakthrough for my team. We've integrated xMatters with our incident tools, so when something goes wrong, I know immediately who is already on it, avoiding any chaos or frantic messages. The on-call rotations and escalation logic have definitely saved our weekends more times than I can count. It automatically reroutes unacknowledged alerts, which ensures nothing slips through, simplifying the 'whose turn is it' debate. This system allows us to continue focusing on our work without constant interruptions, and the initial setup was pretty easy.

**What do you dislike about xMatters?**

Building out the notification workflows used to be hard and time consuming. Getting escalation paths, rotation schedules, and group hierarchies dialed in took a solid two sprints of trial and error, and one misconfigured flow meant our junior dev got paged at 3 AM for a non-critical CSS issue. The platform is powerful, but newer hires on my team find the depth a bit daunting at first. Long-term, it pays off. Short-term, expect some growing pains.

**What problems is xMatters solving and how is that benefiting you?**

xMatters ensures the right person handles issues immediately, removing downtime from shared inboxes. It provides clarity on tasks and has on-call rotations that save us from chaos, making production and alert management smooth and stress-free.

  ### 33. Streamlined Incident Response with Automated Escalations

**Rating:** 4.5/5.0 stars

**Reviewed by:** Krishna Priya B. | Security Analyst, Apparel & Fashion, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 24, 2026

**What do you like best about xMatters?**

I love how xMatters has centralized our entire incident response process, preventing alerts and follow-ups from falling through the cracks. The automated escalation chains have greatly improved our security operations, halving our mean time to acknowledge incidents. Alerts automatically roll over to backup engineers if no response comes within five minutes, which means I'm not playing detective tracking down the on-call engineer. The two-way SMS and voice call integrations have been lifesavers, especially in low-connectivity zones. I can actually sleep at night, knowing that if the primary on-call misses an alert, it gets bumped to the backup within minutes without anyone babysitting the process. Also, the initial setup of xMatters was quick, which is always a plus.

**What do you dislike about xMatters?**

The mobile app's load time when pulling up incident details is an issue. At night during a critical alert, every second feels like an eternity. Thankfully it doesn't happen often, but when it does, it's enough to make you grit your teeth.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to centralize our incident response process, preventing alerts from slipping through cracks. It clarifies on-call ownership and automates follow-ups, significantly reducing response times. The automated escalation chains and two-way communication tools are crucial, especially for low-connectivity zones.

  ### 34. No more missed critical alerts since we replaced our old paging system

**Rating:** 4.0/5.0 stars

**Reviewed by:** Camille D. | Automated response security analyst, Renewables & Environment, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 20, 2026

**What do you like best about xMatters?**

The automated escalation chains have revolutionized it - when an incident hits you don't have to go chasing down the on call teams. Our mean time to acknowledge has been cut in half with alerts automatically being forwarded to the backup engineers when the primary doesn't respond within 5 minutes. The two way SMS and voice call integrations also mean our field techs get critical updates even in low connectivity areas, like during a recent outage at a remote data center.

**What do you dislike about xMatters?**

It does take a little while to load up the information about the incident in the mobile app, which is frustrating at times when it matters most, especially at 3 AM when time is of the essence during an emergency, although it's not a frequent occurrence.

**What problems is xMatters solving and how is that benefiting you?**

We used to have a disjointed way of doing incident response before xMatters where alerts were lost in Slack, on call schedules were in spreadsheets and important incidents were missed for a few hours. Now, all it's integrated to a single system, with clear ownership, and automated follow up.

  ### 35. Powerful Routing Logic and Smooth Monitoring Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Samra K. | System Architect, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** March 05, 2026

**What do you like best about xMatters?**

Mainly, the routing logic makes this better than anything else we’ve used. The right person will get called at the right time, and you can create these types of flows without having to walk anyone through each step of the process. Our integration with our monitoring stack was less painful than I thought it would be. xMattters simply pulls in events and sends them off to where they need to go. Since we switched to relying on automated systems to determine which people to call instead of relying on people to decide this for themselves, our MTTR (Mean Time To Resolve) has gone down dramatically. We find managing on-call schedules simple enough as well, although our last system made this a major headache.

**What do you dislike about xMatters?**

Once you start creating complex work-flows, the flow designer can quickly become confusing and difficult to follow, it isn’t always clear where things are happening in relation to other things. The documentation is hit and miss; while setting up we had a couple of steps that seemed to have been written for a previous version of the software, so I ended up opening a ticket that I probably didn’t need to. As I’m sitting here on the couch after a long day, I am still thinking about the notification logs view, they seem to be much more difficult to navigate then they should be. We also found the pricing scale to be a little disheartening when we were looking to add additional personnel to the team.

**What problems is xMatters solving and how is that benefiting you?**

xMatters solves one problem, getting the right alert to the right person before it dies in someone’s email box. We receive incidents from many different areas, and xMaters is responsible for routing them to the correct people so that nothing sits in limbo. Because of faster response times we have seen reduced incident costs and that has worked out well for us.

  ### 36. Smart Call Filtering and Smooth Rotation—A Fantastic Workflow Upgrade

**Rating:** 4.5/5.0 stars

**Reviewed by:** Shreelekha N. | IT Operations Manager, Information Technology and Services, Enterprise (> 1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** August 25, 2026

**What do you like best about xMatters?**

I appreciate being able to filter unwanted calls so the right person’s phone only rings when something is truly urgent and critical. Plus, I can forget about spreadsheets—the automatic rotation and smooth development process are fantastic.

**What do you dislike about xMatters?**

So far, what I’ve liked least is the integration process and the learning curve, especially when it comes to more complex configurations.

**What problems is xMatters solving and how is that benefiting you?**

It helps avoid problems like missed calls, scattered chats, and mass emails, because everyone knows where the information is and who is handling the incident. It also reduces the time between a service outage and the arrival of a qualified technician to resolve it.

  ### 37. We finally silenced alert fatigue by filtering noise

**Rating:** 4.0/5.0 stars

**Reviewed by:** Manjula R. | Incident Handling Automation Expert, Construction, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 19, 2026

**What do you like best about xMatters?**

The dynamic escalation paths are a lifesaver - our on call engineer doesn't reply within 5 minutes, it escalates to the next person, then the manager without anyone having to lift a finger. I also find the two way SMS integration lovely,in times of outages, our team can take the time to respond or resolve alerts directly from their phones, no app needed. Another one that really impressed us was the real time status dashboard, it tells us who's been notified, who's on the case and even monitors resolution time, meaning we don't have to wonder when a critical incident happens.

**What do you dislike about xMatters?**

While the drag and drop editor can be a bit clunky in use at first, it might require a bit of a reference manual or demo to get right, as some of the competition is easier to use. The mobile app is also less responsive than the desktop version: sometimes, it takes an additional 10-15 seconds for it to push notifications through, a long wait during a large incident.

**What problems is xMatters solving and how is that benefiting you?**

Life was a mess before xMatters, alerts were lost in Slack, engineers missed pages because they were in meetings, and we would waste 20 minutes trying to find out who should be on call. Now, the right people are immediately alerted, ownership is transparent, and automatic follow-ups occur when they do not respond.

  ### 38. xMatters: Streamlined Incident Management, Steep Learning Curve

**Rating:** 4.5/5.0 stars

**Reviewed by:** Arikas Z. | Support System Tier ll, Internet, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 19, 2026

**What do you like best about xMatters?**

Several things that xMatters has helped me to speed up resolution using the one-click run book automation triggers. It makes my work easy by cutting most of my time from manual operations. From inside the initial push notification, an on-call engineer can immediately execute automated remediation scripts like restarting a frozen server or clearing database issues. Setting up our rational on-call schedule calendar is direct, and the drag-and-drop shift metrics allow us to easily build out complex weekend rotations, geographic handoffs, and multi-tier escalation paths for our global team in half a day.

**What do you dislike about xMatters?**

It has an administrative drawback. The visual workflow with the Canvas can be incredibly intimidating to navigate. Designing a complex multi-condition notification routing involved a steep learning curve as the interface feels overly cluttered with nested logic blocks that I had to troubleshoot when an alert flow breaks.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to eliminate alert floods by filtering notifications to the right team. It speeds up issue resolution with one-click automation, making my work easier and reducing manual tasks.

  ### 39. xMatters Helps To Streamlined Incident Management with Minor UI Challenges

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kazam I. | Human Resource Assistant ll, Internet, Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 14, 2026

**What do you like best about xMatters?**

I am really impressive and happy with the no-code flow designer in xMatters; it's incredible and simplifies my work significantly. I can drag and drop a logic path, for instance, to clear logs automatically when the database reaches 90% capacity. This prevents unnecessary wake-up calls for minor issues at three in the morning for our IT responders. It's an efficient feature that saves a lot of hassle. Additionally, the initial setup was a breeze due to the integration directory. We plugged in our existing Jira and Splunk instances in half a day and achieved a fully automated incident response loop in less than a week.

**What do you dislike about xMatters?**

The configuration discoverability is lacking. The interface feels a bit dated and nested. It often takes four or five clicks just to find specific script or transformation logic hidden within a complex workflow map, which is frustrating during high-pressure system audits.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to filter monitoring noise, enriching incidents with diagnostic data before response. It saves us from wasting time figuring out who's on call and automates escalation, creating Slack channels and conference bridges, simplifying my work with its no-code flow designer, preventing unnecessary wake-up calls.

  ### 40. Efficient Setup and Actionable Insights, Needs Enhanced Anomaly Detection

**Rating:** 4.5/5.0 stars

**Reviewed by:** Thomas B. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** June 16, 2026

**What do you like best about xMatters?**

I appreciate xMatters' ability to turn data into actionable intelligence, which is really valuable in financial services. What's standout for me is the seamless transition from human input to automated responses. Also, the initial setup process was smooth, offering a plug and play experience. It works well in a high-client, regular financial service environment and integrates easily with existing projects.

**What do you dislike about xMatters?**

If we're to notify specific areas where xMatters or any part of for it. This is paid called b feature enhanced to better service program manager in financial services. I will point to these three area for improvement. Predict anomaly detection integration and has several regulatory reporting installation, onify Crocs platform model.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to maintain and synchronize, auditing every alert notification in a complex regulatory environment, mitigating communication challenges during outages.

  ### 41. Boosts Data Security & Rapid Incident Response

**Rating:** 4.5/5.0 stars

**Reviewed by:** Arnol M. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** Validated through a business email account added to their profile

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** September 07, 2026

**What do you like best about xMatters?**

I like the ability to guarantee immediate and auditable communications during critical incidents. I also appreciate its integration with tools like Splunk, which allows me to track the entire lifecycle. Plus, the initial setup was easy.

**What do you dislike about xMatters?**

I wish the direct integration with risk management internal tools wasn't so limited. That's all.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to improve data security and enable quick response to critical incidents. It minimizes operational and financial risks by automatically activating the crisis protocol during failures. I value its integration with tools like Splunk for tracking the lifecycle.

  ### 42. xMatters does what it needs to do most of the time.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Brent S. | Chief Commercial Officer, Mid-Market (51-1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** February 18, 2026

**What do you like best about xMatters?**

Queue configuration works very good. I use SLA tracking almost daily for our SOC tickets and it has never failed me. The drag and drop reassignment of tickets during incident responses saves me probably two or three hours a week, depending on the number of tickets being worked, which is a savings that adds up. Having the ability to integrate with slack allows me to stay focused on working the incident without having to constantly switch between tabs to look at the status of the alert.

**What do you dislike about xMatters?**

Reporting is terrible when you want to create your own security metrics. Getting SLA breach data means you will be using additional filters, exporting the data and taking additional time and approximately an hour a week, which is frustrating, just to complete my weekly compliance reporting. The mobile interface is basically unusable while attending stand up meetings and I am squinting at the screen trying to locate what I need, while waiting for the bus.

**What problems is xMatters solving and how is that benefiting you?**

Our average resolution time has decreased approximately 30%. The amount of time preparing for audits was reduced from days to hours. It is not perfect, however, it is much improved over what we had prior to implementing xMatters.

  ### 43. xMatters Helped To Streamlined Incident Response with Synchronization Ease

**Rating:** 4.5/5.0 stars

**Reviewed by:** Hamzah A. | Administrator, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 03, 2026

**What do you like best about xMatters?**

What I like is the on-call calendar synchronization in xMatters because it pulls directly from our team's schedule, so no one has to manually update their availability in two places. I also find the incident suppression feature smart because it can realize if 10 different monitors are reporting the same issue, grouping them so we only get one phone call instead of 10. Lastly, the response data is invaluable for our monthly reviews as it shows exactly how long it takes for someone to start working on a problem.

**What do you dislike about xMatters?**

On the downside, the mobile apps can sometimes be unreliable. Also, because the system is so critical to our uptime, anytime we want to change major integrations, we have to do a lot of testing to make sure we don't accidentally silence a real emergency.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters for our digital infrastructure as the main controller. It automates stakeholder updates during tech failures, keeping everyone informed while engineers fix issues. This separation lets everyone focus on their tasks during a crisis.

  ### 44. xMatters Works Great In Transforms Incident Management with Intelligent Alerts

**Rating:** 4.5/5.0 stars

**Reviewed by:** Imanda I. | Office Admin, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** May 03, 2026

**What do you like best about xMatters?**

What I really appreciate with xMatters for how it acts as an intelligent bridge between our technical monitoring tools and our human team, effectively automating the first response step. By the time I open my laptop, the system has already gathered logs and notified the right stakeholders. I love the adaptive card alert feature by SMS because it provides high-level data summaries that allow me to understand problems without even unlocking my phone. The postmortem report is a lifesaver as it automatically compiles the timeline of an entire incident, saving me hours of manual documentation. The conference bridge feature is also a standout, as it can automatically dial the team into a secure audio bridge the moment a high-priority crisis is confirmed. These features have made managing incidents much more efficient and stress-free.

**What do you dislike about xMatters?**

I have some issues with xMatters. The message template can be a bit difficult if you want to change the layout of your alerts; you have to spend some time in the design edit to make sure they look right on all devices. I've also noticed that if you have too many external integrations connected at once, the notification flow can occasionally feel a bit crowded with data. Lastly, the permission system is very detailed, so you have to be careful when adding a new user to ensure that they have the right access level for their specific team.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to automate the first response step, turning raw data into clear alerts and notifying the right stakeholders. It centralizes incidents, resolves time zone issues, ensures no alerts are missed, and compiles postmortem reports, saving me hours of manual documentation.

  ### 45. Powerful Incident Management That Integrates Seamlessly

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jeppe K. | Software Engineer, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** July 04, 2026

**What do you like best about xMatters?**

The platform includes powerful features, and I especially love the command tool for managing incidents. I also appreciate the suggested incident summaries and the data collection capabilities for incident management. Overall, it’s a very well-designed product that fits our needs perfectly and integrates smoothly with most of our tools.

**What do you dislike about xMatters?**

It would be helpful to have a clearer view of the roadmap. I’ve also noticed a few glitches in the user interface, along with some minor inconsistencies in certain functions.

**What problems is xMatters solving and how is that benefiting you?**

Their responsiveness has been exceptional, and it has given us excellent visibility into the types of issues being reported. It also allowed us to easily migrate our manual processes, and the product can be configured to fit our workflows.

  ### 46. Streamlines Incident Response with Real-Time Notifications

**Rating:** 4.0/5.0 stars

**Reviewed by:** Yashika J. | Mid-Market (51-1000 emp.)

**Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 30, 2026

**What do you like best about xMatters?**

I use xMatters to automate and orchestrate incident response notifications across teams and systems. It solves the problem of delayed and uncoordinated incident response by automatically notifying the right person and systems in real time. I appreciate how it helps with manual alert systems by handling integrated monitoring tools or triggering automated workflows and escalations during incidents. It instantly notifies the right on-call person based on schedules, which reduces delays and confusion. The integration with ServiceNow is valuable as it can automatically create or update incident tickets and sync status, ensuring response and documentation stay aligned. The initial setup was easy.

**What do you dislike about xMatters?**

I think the limited native remediation depth can be improved. It can trigger actions, but deeper automation often requires external tools or custom scripting.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters to automate incident response notifications, solving delays and uncoordination by notifying the right people in real-time. It reduces manual alerts and integrates with monitoring tools, instantly notifying on-call staff based on schedules.

  ### 47. Strong incident response coordination

**Rating:** 4.5/5.0 stars

**Reviewed by:** Paul P. | IT Operations Director, Biotechnology, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 26, 2026

**What do you like best about xMatters?**

The aspect of xMatters that I like the most is its better coordination. The product provides a lot of functionality and that's helped us with accountability and responsibility. I particularly like the reduction in doubt in stressful situations and the coordination it offers. The support has been good as well. It has made our work more efficient because it has added more uniformity to responses and eliminated problems caused by people forgetting their responsibilities.

**What do you dislike about xMatters?**

An area I don't like about it is that things can end up being too prescriptive for some teams. There are a lot of features, but some tasks can be more cumbersome when responding to unexpected circumstances. This has affected my work a little in requiring manual intervention in some cases.

**What problems is xMatters solving and how is that benefiting you?**

To me, xMatters addresses a problem with clear responsibilities in multi team response. It has many features that enable better process discipline, which has decreased confusion and increased predictability. That has benefited my team because fewer problems escalate because of a lack of clarity of responsibility.

  ### 48. No more morning calls to the wrong person

**Rating:** 4.5/5.0 stars

**Reviewed by:** Michelle L. | Operations Scheduler, Management Consulting, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 23, 2026

**What do you like best about xMatters?**

I do love xMatters because of its smart on-call scheduling and well developed incident response automation. It makes sure that the right individual is always informed instantly, depending on his or her availability and expertise. As an example, in case of a critical system outage, it will automatically escalate in a set chain until there is a person dealing with the alert.

**What do you dislike about xMatters?**

The first issue that I dislike about this platform is the initial complexity in configuring extremely complex custom workflows and integrations. Although it is powerful, the learning curve may be steep, preventing non-technical users to create advanced scenarios. It can also be just a little less intuitive than I would like sometimes to customize the reporting dashboards to the niche metrics. It requires certain serious efforts to master its extended potential entirely.

**What problems is xMatters solving and how is that benefiting you?**

This has been an entirely new tool in our incident management and on-call process. In the past we used to make manual calls and email chains to notify teams of critical issues which resulted in high delays and lack of notification, particularly beyond hours. It now automatically identifies issues based on monitoring tools and sends alert directly to relevant on-call teams. This will allow it to respond quickly, cut down the downtime drastically and leave our ops team with fire-fighting, which is not preventative.

  ### 49. Rapid Response Management with Custom Alerts

**Rating:** 4.5/5.0 stars

**Reviewed by:** Izfar H. | Marketing Executive, Small-Business (50 or fewer emp.)

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**Reviewed Date:** April 15, 2026

**What do you like best about xMatters?**

What I like the most is when I get an alert on my phone, I can just tap one button, and it says I'm working on the problem. This instantly stops the system from calling everyone else, so my teams will not be disturbed during the night. I also appreciate the custom alert feature, where I can choose how the app alerts me. For a small issue, it can send a text message, but for an urgent emergency, it sends a notification with a loud siren to my phone.

**What do you dislike about xMatters?**

Sometimes if our IT system is having a lot of minor errors, it will sent too many notifications in rows and can be overwhelming. I wish xMatters would group these notifications together so my phone doesn't buzz every ten seconds for the same problem. I also need them to upgrade the mobile apps refresh speed because occasionally, the mobile app takes a few seconds to update. When you're in a rush to fix a big problem, those few seconds of waiting for the screen to load can feel like a long time.

**What problems is xMatters solving and how is that benefiting you?**

I use xMatters as an emergency paging system for IT and support, ensuring someone is always available to fix problems immediately, even at night. It manages our response schedule, speeds up response times, and prevents unnecessary team disturbances.

  ### 50. Helped us to improve workflow automation for incident response

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ján J. | SQA Engineer, Enterprise (> 1000 emp.)

**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through a business email account

**Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review.

**Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review.

**G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.

**Reviewed Date:** September 09, 2024

At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review.

**What do you like best about xMatters?**

Beyond its solid integrations and multi-channel notifications, xMatters has vastly improved its visual Flow Designer, making complex workflow automation completely painless.

**What do you dislike about xMatters?**

The mobile experience could be modernized and improved to match the full features and smoother navigation of the web interface.

**What problems is xMatters solving and how is that benefiting you?**

- incident detection and notifications
- minimize downtime


## xMatters Discussions
  - [How to acknowledge multiple incidents in one go instead of one by one](https://www.g2.com/discussions/51335-how-to-acknowledge-multiple-incidents-in-one-go-instead-of-one-by-one) - 1 comment, 1 upvote
  - [shoudl I type more stuff here](https://www.g2.com/discussions/32809-shoudl-i-type-more-stuff-here) - 1 comment, 1 upvote
  - [Why xMatters tool crashes sometimes?](https://www.g2.com/discussions/why-xmatters-tool-crashes-sometimes) - 1 comment, 1 upvote
  - [Can the option of xmatter be enabled only for few audience](https://www.g2.com/discussions/can-the-option-of-xmatter-be-enabled-only-for-few-audience) - 1 comment, 1 upvote
  - [Who is xMatters?](https://www.g2.com/discussions/about-xmatters) - 1 comment, 1 upvote

- [View xMatters pricing details and edition comparison](https://www.g2.com/products/xmatters/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-10+00%3A30%3A35+-0500&secure%5Bsession_id%5D=714047c2-3b2f-46e6-9a2a-cf51fbe10fb9&secure%5Btoken%5D=c0a25459a7f9f97c2c14dc0f497cb2b27b78575dd9d5f92411f005a8a41a4089&format=llm_user)

## xMatters Features
**Monitoring**
- Constant Monitoring
- Timely Alerts
- TIcket Accuracy
- AI Monitoring
- Mobile Alerts
- Email Alerts
- Real-Time Monitoring
- Real-Time Notifications

**ServiceNow Apps**
- ServiceNow Integration
- Value

**Management Tools**
- Ticket Assignment
- Standardization
- Lifecycle Visualization

**Agentic AI - ServiceNow Store Apps**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance

**Agentic AI - IT Alerting**
- Cross-system Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Incident Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Multi-Language

**Additional Functionality**
- Alerts/Notifications
- Forms Management
- Safety Incident Management
- Compliance Management
- OSHA Compliance
- Task Management
- Single Sign On
- AI Copilot
- Disaster Recovery
- Document Management
- API
- Multi-Channel Communication
- Customizable Templates
- Real-Time Reporting
- Corrective and Preventive Actions (CAPA)
- Activity Dashboard
- Issue Management
- Communications Management
- Audit Trail
- IT Incident Management
- Audit Management
- Event Logs
- Risk Analysis
- Workflow Management
- Risk Assessment
- Incident Reporting
- Self Service Portal
- Customizable Reports
- Ticket Management
- Service Level Agreement (SLA) Management
- Reminders
- On Call Scheduling
- Investigation Management
- Maintenance Scheduling
- Status Tracking

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