# When I Work Reviews **Vendor:** When I Work **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 381 ## About When I Work When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now. ## When I Work Pros & Cons **What users like:** - Users appreciate the **ease of use** of When I Work, simplifying scheduling and communication for large teams. (62 reviews) - Users appreciate the **efficient scheduling** capabilities of When I Work, simplifying management for large teams. (44 reviews) - Users appreciate the **scheduling ease** of When I Work, enhancing workflow and communication among their large teams. (43 reviews) - Users appreciate the **time-saving integration** of When I Work, significantly reducing hours spent on scheduling and timesheets. (25 reviews) - Users love the **one-click auto-scheduling feature** of When I Work, drastically reducing scheduling time and enhancing organization. (22 reviews) - Simple (22 reviews) - Helpful (21 reviews) - Users find When I Work to be **intuitive and user-friendly** , making schedule management seamless for all parties involved. (21 reviews) - Time Tracking (19 reviews) - Easy Setup (16 reviews) **What users dislike:** - Users often face **scheduling issues** such as overwhelming notifications and difficulties in managing shifts effectively. (15 reviews) - Users express frustration over **missing features** like advanced forecasting, customization options, and payroll integration. (10 reviews) - Users experience **software bugs** that hinder functionality, causing frustration and impacting overall efficiency with When I Work. (10 reviews) - Users find the **limited features** in When I Work hinder effective scheduling and advanced reporting capabilities. (9 reviews) - Users experience **notification issues** with When I Work, citing overwhelming alerts and occasional delays in receiving them. (9 reviews) - Poor Notifications (9 reviews) - Users express concern over the **app's performance** , noting frequent crashes and glitches that impact reliability. (8 reviews) - Users desire more **customization options** in When I Work, particularly for scheduling and reports, to fit their needs. (8 reviews) - Users experience **mobile app limitations** , including crashes and confusion in sharing features, impacting usability and efficiency. (8 reviews) - Poor Interface Design (6 reviews) ## When I Work Reviews ### 1. Seamless Integration, Helpful Support, Needs Error Handling Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Bree N. | Hr Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** I really like how 'When I Work' integrates pretty seamlessly with our payroll program, making the import of hours very simple. Their customer service is always really helpful and quick to respond when we have issues. We used to manually rekey all the hours, which took hours to complete everyone's timesheets, but now it takes maybe an hour for all our four companies. **What do you dislike about When I Work?** When importing timesheets into Gusto, certain errors pop up, but instead of showing all the errors at once, it only shows one at a time, so we can only fix them one at a time. It's very tedious. Also, it would be nice if the rate established in When I Work would transfer to Gusto when new positions are being created. Right now, when a position gets missed on the Gusto side, the import will create that position in Gusto but it defaults to paying $0/hr, which is dumb. **What problems is When I Work solving and how is that benefiting you?** I use When I Work for scheduling and time clock entries, solving the need for a Gusto-integrated program. It simplifies importing hours for payroll, cutting down from hours to just one. Customer service is quick and helpful. **Official Response from Dawn C:** > Hi Bree, Dawn here from When I Work. Thank you so much for taking the time to leave such a thoughtful review! We truly appreciate your feedback about the When I Work app. We're committed to enhancing our platform to better support state-specific rules—like those in California—and to improving our integration with Gusto for a more seamless experience. When you have a moment, could you please submit a ticket to our Customer Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/ We’d love to learn more about the features you'd like to see and how we can better support you. Speak soon, Dawn ### 2. Effortless Setup, Budget-Friendly but Needs Better Gusto Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Kurt G. | Fractional CHRO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about When I Work?** I like the ease of setup with When I Work. I was able to have 25 employees set up and using the system within a few hours, which is great because we do not have IT support. I also appreciate the low cost of the application, which is about one-fourth the cost of many other options on the market. The flexibility to scale up or down and control costs is a huge benefit. **What do you dislike about When I Work?** Two items. When I Work is supposed to automatically upload hours into Gusto, our payroll system. Unfortunately, that has not worked. We have had to download the hours and upload them into Gusto. That method works ok, but it is not optimal. The second item is service. When I put in tickets, I need to chase down the resolution and each new person I meet requires that I repeat myself. **What problems is When I Work solving and how is that benefiting you?** When I Work lets us manage scheduling and hours tracking efficiently. Employees can easily accept or swap shifts directly from their device, which updates the calendar. It's easy to set up and cost-effective, allowing us control over expenses without needing IT support. **Official Response from Shab M:** > Hi Kurt, Shab here from When I Work. Thank you so much for your feedback! My team would love to take a closer look at any Gusto issues you may be having if you can please submit a ticket to our Care team: https://help.wheniwork.com/submit-a-ticket/. We would love to take a look with you! Thank you again for your wonderful review! Warmly, Shab ### 3. User-Friendly Scheduling with Customization, Needs Notification Tweaks **Rating:** 4.0/5.0 stars **Reviewed by:** Rosie L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about When I Work?** I like that When I Work is fairly intuitive. I appreciate that we can track team members' lack of availability there. I like the ability to customize shifts so you can clearly designate if one is going to be for a different kind of activity. It's not just about being on or off but what you're doing that day, which is helpful. I also like that you can add shift tasks, and there's a lot of customizability. **What do you dislike about When I Work?** I find that the text notifications can be a bit obnoxious. I get a notification every single time if someone's signing off or on, and it didn't map very closely to our actual geographic location, so that's a bit annoying. Also, I'm not sure if When I Work sends out an email if I change a schedule, or it might just be easy for folks to miss. I think probably due to the number of automatic notifications you get, it might be easy to tune them out sometimes. I wish that you could copy a shift from the mobile app. It seems a lot easier to schedule on my desktop. **What problems is When I Work solving and how is that benefiting you?** I use When I Work to create and manage schedules, reducing errors and complexity. It allows for easy shift notifications, integrates clocking, and centralizes schedules and attendance, eliminating previous annoyances. **Official Response from Marcy F:** > Hi Rosie, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. I am happy to hear that When I Work has been quick to pick up and is helping you track things like Availability for Users. Also, thank you for providing this feedback regarding the number of Notifications and how these can be limited. We are always looking for ways to improve so this insight is valued a lot. Have a wonderful day! Warmly, Marcy ### 4. Making Workforce Management Easier **Rating:** 3.5/5.0 stars **Reviewed by:** Maggy F. | Center Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about When I Work?** What I like best about When I Work is how user-friendly and efficient it is for managing schedules and communication. It makes it easy for staff to view shifts, request time off, and swap shifts, which reduces confusion and saves time. The clear layout and real-time updates help keep everyone on the same page, allowing us to focus more on our work and less on scheduling logistics. **What do you dislike about When I Work?** What I dislike about When I Work is that it can feel limited when schedules change frequently or when more detailed notes are needed for specific shifts. Some features, like advanced reporting or customization, are not as intuitive and can take extra time to navigate. At times, notifications can also be overwhelming or easy to miss, which can cause small communication gaps if staff aren’t checking the app regularly. **What problems is When I Work solving and how is that benefiting you?** When I Work solves the problem of complicated scheduling and scattered communication by putting everything in one place. It streamlines shift scheduling, time-off requests, and staff messaging, which reduces errors, misunderstandings, and last-minute confusion. This benefits me by saving time, improving transparency, and helping ensure consistent staffing, allowing me to focus more on supporting staff and providing quality care rather than managing schedules. **Official Response from Marcy F:** > Hi Maggy, Marcy here from When I Work. Thank you so much for your review and feedback! I am happy to hear the ways When I Work has made your workflow a more streamlined experience. I also appreciate hearing how the more Advanced Reporting Features could be more intuitive for you. We are always looking for ways to improve When I Work so I am happy to take this back to my team! Warmly, Marcy ### 5. Flexible Scheduling Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Mathnasium of P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** I like the flexibility that When I Work provides. From having open shifts to scheduling to being able to publish and post shifts whenever needed, it allows us to accomplish our business's needs. Initial setup and adding additional employees is very, very simple. **What do you dislike about When I Work?** The only issues we ever have are with staff missing notifications. Not sure that this is a When I Work issue, but wish there was a texting feature to push further notifications to employees. Sometimes our employees struggle with getting the notifications, a texting feature where it pushes messages to employees would be a great add on. **What problems is When I Work solving and how is that benefiting you?** I use When I Work to track all our instructors' availability and adjust schedules weekly based on staff needs. It offers flexibility with open shifts, scheduling, and posting shifts as needed, which helps meet our business needs. **Official Response from Marcy F:** > Hi there, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. We are happy to hear that the app has been quick to pick up and learn. We strive to make When I Work a streamlined experience for all of our Users. Also, thank you for providing this feedback regarding the Notifications not always being sent. Our Care Team would be happy to take a closer look at this with you. If you would like, please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ Have a wonderful day! Warmly, Marcy ### 6. Simplifies Scheduling with Intuitive Prebuilt Patterns **Rating:** 4.5/5.0 stars **Reviewed by:** Mike I. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about When I Work?** I use When I Work for scheduling staff in my store and managing hours. It simplifies scheduling and allows staff to swap amongst themselves. In particular, I love the prebuilt schedule patterns. It simplifies and allows one to get a schedule put together rather quickly without having to sit down and add everybody's hours individually. I can just grab a preset schedule and drop it in per staff. The initial setup of When I Work was very easy. I don't have anything to add to that; I like it. **What do you dislike about When I Work?** I like the product - no complaints. **What problems is When I Work solving and how is that benefiting you?** I use When I Work for scheduling my store staff. It simplifies the process, lets staff swap shifts, and I love the prebuilt schedules that speed up organizing work hours without inputting them individually. ### 7. Efficient Scheduling with User-Friendly Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Aiyana D. | Admissions Counselor, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about When I Work?** I like the functionality of When I Work. I find it pretty user-friendly, and it works well in the university setting with student workers. It makes scheduling easier, especially with 60 plus employees, and saves us time by reducing the legwork needed to organize and restructure schedules weekly. **What do you dislike about When I Work?** As far as I know, the app doesn't allow for a mass delete of multiple shifts vs the whole schedule. There are some limitations with getting reports outside of absences sent to my email on demand. **What problems is When I Work solving and how is that benefiting you?** When I Work assists with payroll efforts, scheduling, viewing student schedules, creating templates, and checking attendance. It eases the organization of schedules for 60 plus employees, reducing legwork in setting up and restructuring schedules weekly. ### 8. Program Useful for Staff Scheduling with Clear Time Tracking Reminders **Rating:** 3.5/5.0 stars **Reviewed by:** Mark H. | Operations Manager, Education Management, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2026 **What do you like best about When I Work?** It has been useful to synchronize the employee scheduling of the staff. It is great to track the time and offers reminders that are easy to understand. We use When I Work frequently. **What do you dislike about When I Work?** When I work has been least helpful to log the information that we need from the staff with the data from clients. It also takes some time to change schedules with deliberate actions and not as swiftly. **What problems is When I Work solving and how is that benefiting you?** When I Work solves the issue with employee tardiness and gives tech reminders. It has been useful to have the staff synchronize their schedules using When I Work and as an admin it is more easy to organize. The benefit is saving time and energy for time management for the company especially staffing. **Official Response from Shab M:** > Hi Mark, Shab here from When I Work. Thank you kindly for sharing your feedback! It's awesome to see that our app has helped with time management and staffing. We are so appreciative of your feedback regarding changing schedules and will pass this along to the team. Thank you for being with us! Warmly, Shab ### 9. A great choice for getting visibility of workload **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas H. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about When I Work?** We appreciate the resaonable pricing, and the program is flexible enough to accommodate our needs since we can pause our subscription for episodic events. It functions well without requiring all members to be logged in, which is great because our staff can interact with the system via text. It offers visibility that we didn't have when using Excel or Stackby. The initial setup was relatively easy. **What do you dislike about When I Work?** The interface seems cramped, which might be unavoidable given all the information that needs to be displayed. Also, the platform is very noisy by default, sending more text notifications to users than we would prefer. **What problems is When I Work solving and how is that benefiting you?** We use When I Work to prevent double-booking, equalize workload, and visualize each person's responsibilities. **Official Response from Dawn C:** > Hi Lucas, Dawn here from When I Work. Thank you so much for leaving us an honest, detailed review of your experience with the app. We appreciate you taking the time to do this! ☺️ We are so happy to hear that When I Work has been accommodating and flexible for your business needs and it's great to hear that the app has also helped with workload visibility and double-booking. Regarding your feedback about the platform being noisy by default, sending more text notifications to users than preferred, I appreciate you bringing this to my attention! When you have a moment, could you submit a ticket with our Customer Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/. We'd like to assist you further with the notifications being sent by default, and touch on your feedback about the interface being cramped. Again, we appreciate you leaving us such an incredible 5-Star review, it means the world to us! Please feel free to contact our Care Team anytime should you have any other feedback to share. We are always looking for ways to make When I Work better! Warmly, Dawn ### 10. Exceptional Scheduling Tool with Minor Break Management Flaw **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa P. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about When I Work?** I use When I Work for scheduling, timesheets, and payroll. It helps out when people miss clocking in or out because I can just go back and put their time in, and the same for lunch. The scheduling feature is valuable because I have 50 people to schedule. Overall, it's a great app, and the initial setup was very easy. **What do you dislike about When I Work?** I don't like how the break feature works because sometimes it doesn't allow my team to take a 15-minute break if it's not scheduled. It affects us since my team has to clock out for both 15 and 30-minute breaks. **What problems is When I Work solving and how is that benefiting you?** When I Work helps with scheduling, time sheets, and payroll. It lets me adjust clock-ins and outs when missed, which is crucial with 50 schedules to manage. **Official Response from Jake Forrest:** > Hi Lisa, Jake here from When I Work. Thank you so much for taking the time to leave such a thoughtful review. Thank you for sharing your feedback on the different break options on your account. If you are having any trouble adding a 15-minute paid break to a shift or your users don't see this option, could you please submit a ticket to our Customer Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/. We want to make sure you can utilize your account and its features fully, Lisa! It is also great to hear that the setup of your account was easy and that we have been a great resource for you and your team when it comes to scheduling and managing timesheets. Thank you again, Lisa, for this review! Warmly, Jake ### 11. Simple Scheduling with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Maveen Kim Alexis A. **Reviewed Date:** January 15, 2026 **What do you like best about When I Work?** I like that When I Work is very simple to use and not very complicated like other scheduling platforms. It makes it easier to visualize other schedules, especially when it involves more than 50 coworkers. It's really convenient and easy to notice schedules in a way that’s not overwhelming. I also appreciate that setting up When I Work was easy, with no complicated features to deal with, making it good for someone just starting remote work. Plus, it helps a lot with visualizing work schedules. I find the built-in feature to give shift reminders very helpful, as I can set up reminders hours before my actual shift to anticipate my schedule. **What do you dislike about When I Work?** I think When I Work can be improved in terms of setting customizable features like customizing your own schedule with color-coded patterns and adding notes for personalization. Also, there are sometimes clash issues and the platform doesn't load on time. It would be helpful if they posted maintenance issues ahead of time so we can anticipate them. **What problems is When I Work solving and how is that benefiting you?** I use When I Work for managing my timesheets. It solves problems like coordinating my schedule, checking coworkers' schedules for swaps, and aligning our schedules. It's simple to use, not complicated like other scheduling platforms, and lets me visualize schedules easily, even for over 50 coworkers. **Official Response from Jake Forrest:** > Hi Maveen, Thank you so much for the detailed review! Jake here with the When I Work team. Our goal was to make Scheduling easy and simple for teams and it is great to hear that this seems like the case for yours! Shift reminders and notifications preferences are a great way for you and your team to stay informed of changes and your own schedule! We appreciate you bringing performance of your When I Work experience to our attention. We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. Thanks again and take care! Best, Jake ### 12. Absolutely LOVE when I work **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina P. | Club Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 02, 2025 **What do you like best about When I Work?** I love the ease at which I can monitor my staff. Super easy for me to add and move around shifts, create templates ( especially color coded ones so I can see with a glance), check in with those clocking in late or missing shifts, it's easy to use and intuitive for my needs **What do you dislike about When I Work?** Some of my employees have a hard time clocking in, esp those with an android **What problems is When I Work solving and how is that benefiting you?** We needed a program to allow our staff to clock in and clock out that was easy, accessible to them and easy for me to monitor on the backend for payroll. It also solves the problem of when they need a shift covered- they can communicate amongst themselves and not need to get involved. I find that this generation of employees are terrible at emails and so this was easy for them to jump on. I am busy at the time that everyone rolls in and this helps me know in real time if someone is late or if they aren't where they need to be. **Official Response from Shab M:** > Hi Cristina, Shab here from When I Work. Thank you for writing us your wonderful review! We love to see that you are enjoying When I Work! If your team is still having issues with clocking in, our Customer Care team would be happy to help. If you can, please submit a ticket to us at : https://help.wheniwork.com/submit-a-ticket/. Thank you again for your review! Warmly, Shab ### 13. My review on When I Work **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua Emmanuel a. | Player support, Computer Games, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about When I Work?** I really appreciate how When I Work helps me stay organized and on top of my schedule. The reminder notifications are a big help, if I ever forget to clock in, it immediately alerts me so I won’t miss my shift. Once you get familiar with the system, it’s very easy to navigate. The shift copy and repeat functions make scheduling fast and effortless, saving a lot of time. I also find the attendance tracking feature useful since it allows me to double-check and verify attendance records with ease. Overall, it’s a dependable and efficient tool for managing work schedules. **What do you dislike about When I Work?** To be honest, there’s very little to dislike about When I Work. The platform performs so well that it’s hard to find another scheduling tool that matches its quality and ease of use. . Overall, it’s such a well-built system that I now use it for both of my companies, a clear sign of how effective and dependable it is. **What problems is When I Work solving and how is that benefiting you?** I mainly use it for time in, time out, breaks, and filing leaves. But I think what helps me most is that I can easily see how many minutes I’m late or if I’ve exceeded my break time. **Official Response from Dawn C:** > Hi Joshua, Dawn here from the Care Team at When I Work. Thank you so much for taking the time to share such a detailed and thoughtful review! I’m so glad to hear that When I Work has helped you stay organized, save time, and manage your schedule more efficiently. It’s wonderful to know that features like shift reminders, attendance tracking, and repeat scheduling have made a positive difference in your day-to-day workflow. It truly means a lot to hear that you’ve chosen to use When I Work for both of your companies. That’s such amazing feedback and a great testament to the platform’s reliability. We’re thrilled to know it’s supporting your success so effectively! Thank you again for sharing your experience and for being part of the When I Work community! Warmly, Dawn ### 14. Easy Scheduling, Forecasting, and Time Tracking with WhenIWork **Rating:** 4.5/5.0 stars **Reviewed by:** William P. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about When I Work?** It’s an easy-to-use tool for scheduling, forecasting, and tracking employee attendance and time. **What do you dislike about When I Work?** Honestly, I don’t have anything I dislike about When I Work. Any clunky schedule switching I’ve run into has mostly been due to my own manual errors, not the app itself. **What problems is When I Work solving and how is that benefiting you?** Tracking attendance for employees, displaying their schedule for shifts with reminders, and automating payroll into rippling **Official Response from Shab M:** > Hi William, Shab here from When I Work. Thank you for your review! We love to see that you are enjoying When I Work and finding it an easy-to-use tool. Thank you for being a part of the When I Work family! Warmly, Shab ### 15. Efficient Time Tracking Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about When I Work?** I use When I Work to track my team’s hours, and it honestly makes everything way easier to manage. I don’t have to keep track of things manually anymore since vendors can just upload their info themselves, so I can see everything in one place. It’s a really solid tool for tracking labor time, and once you get past the initial setup, it runs pretty smoothly. **What do you dislike about When I Work?** Sometimes it can be a bit slow but overall it works well. **What problems is When I Work solving and how is that benefiting you?** When I Work helps solve the problem of tracking labor hours and managing timesheets efficiently. It benefits me by keeping everything organized in one place and reducing the need for manual tracking. Since vendors can upload their own information, it saves me time and minimizes errors, making the whole process much smoother. **Official Response from Marcy F:** > Hi there, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. I am thrilled to hear that When I Work has been helpful in tracking your team's hours. We want to make When I Work a well-rounded product that Employers can use to track Employee information so it is wonderful to hear this is the case for you! Have a wonderful day! Warmly, Marcy ### 16. Aesthetic, Clear, and Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Stephanie E. | Office Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about When I Work?** The way it looks is very aesthetic making it clear and easy to use. **What do you dislike about When I Work?** The clocking in function can be quite laggy and the amount of times I have clocked in and it has not registered is quite common. I also cannot control notifications for employees missed/late clock in/out which is annoying. Although the web version is very easy to use, the app doesn't have all the same features. **What problems is When I Work solving and how is that benefiting you?** General scheduling and being able to make changes easily and quickly **Official Response from Marcy F:** > Hi Stephanie, Marcy here from When I Work. Thank you so much for taking the time to leave such a thoughtful review. Thank you for letting us know you are experiencing slow performance with the Attendance Features. We would be happy to take a closer look at this with you. When you have a moment, could you please submit a ticket to our Customer Care Team using the following link? https://help.wheniwork.com/submit-a-ticket/ Also, I appreciate the feedback regarding wanting more control over User Notifications. We are always looking for ways to improve When I Work, so I will be certain to pass this along to my team. Thank you again, Stephanie, for taking the time to leave us this review. Warmly, Marcy ### 17. Efficiency Boost with Automated Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Cynthia R. **Reviewed Date:** January 14, 2026 **What do you like best about When I Work?** I really like When I Work's one-click auto-scheduling feature. It's a real game-changer for managers like me who feel overwhelmed with spreadsheet work. This feature, along with the reusable schedule templates, helps me save up to 15 hours per week. It allows me to create schedules super quickly, by assigning shifts based on employee availability and qualifications. I also value that it supports multi-location scheduling, which is great for managing teams across various job sites or departments. The initial setup was relatively simple and convenient, making the whole experience more pleasant. **What do you dislike about When I Work?** Limited Advanced Labor Forecasting & Analytics **What problems is When I Work solving and how is that benefiting you?** When I Work eliminates manual spreadsheet work, lets managers build schedules in minutes, and saves up to 15 hours per week with features like one-click auto-scheduling and reusable templates. It also supports multi-location scheduling, simplifying team management across job sites. **Official Response from Dawn C:** > Hi Cynthia, Dawn here from When I Work. Thank you so very much for taking the time to leave such a detailed, honest review of your experience with using the When I Work application. It means so much to us that you did this! We're delighted to hear that our auto-scheduling feature and reusable schedule templates are making such a difference for you. We designed these tools to simplify the scheduling process. We wanted to ensure that our tools would make a positive impact on our user's workflow, ultimately saving heaps of time for those in charge of Scheduling! I am so pleased to hear that these features are helping you do just that! ☺️ As for your feedback about limited advanced labor forecasting and analytics, we appreciate valuable suggestions like this as we consider enhancements and future updates to the product. We do make updates often, and it's always helpful to hear where improvements can be made. I truly appreciate you sharing this feedback with me today. I'll invite you to touch base with our Care Team at anytime by filling out the form here: https://help.wheniwork.com/submit-a-ticket/. We are always so happy to hear from our customers! I am wishing you a wonderful rest of your Friday! Warmly, Dawn ### 18. Effortless Scheduling with When I Work **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** I love the ease of use with When I Work. Having such an intuitive platform makes managing our front-end schedule so much easier, especially since we have a large team working across three studios. It's been great being able to easily send invites to the entire team, and everyone has found it super easy to use since then. I've really enjoyed how it eliminates confusion on the schedule by solving the subbing and shift trading issues we used to have. **What do you dislike about When I Work?** Really havent found anything that isn't working for us. **What problems is When I Work solving and how is that benefiting you?** When I Work solves subbing and shift trading issues, eliminating schedule confusion and making managing our front end staff easier across our three Pilates studios. **Official Response from Marcy F:** > Hi Amanda, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. We are happy to hear that the app has been quick to pick up and learn. We strive to make When I Work a streamlined experience for all of our Users. Have a wonderful day! Warmly, Marcy ### 19. Powerful Scheduling Features That Make Shift Management Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua C. | Regional Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** I like the functionality of the schedule and the features such as open shift, users, etc. **What do you dislike about When I Work?** When you list an employee and salaried it is still calculating their hours after 40 into the total scheduled which is counter productive. I also wish there was a "modified date" and "printed date" "published date" on the schedule that acannot be changed. **What problems is When I Work solving and how is that benefiting you?** Consistent scheduling, template saves on labor, notifications create streamlined communication. **Official Response from Marcy F:** > Hi Joshua, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. We are happy to hear that you are enjoying the various Scheduling Features! Also, we are always looking for ways to improve When I Work, so it is helpful to hear how having more robust settings for Salaried Users and tracking different Scheduling Dates would impact your Workplace. Have a wonderful day, Joshua! Warmly, Marcy ### 20. Efficient Scheduling, Clean Interface **Rating:** 4.0/5.0 stars **Reviewed by:** micki t. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about When I Work?** I like how When I Work provides the full schedule and doesn't rely on tools like email to communicate what's going on. It's much cleaner and clearer to use. I’m able to schedule my availability pretty far out and see what’s up and coming at the venue I work at. **What do you dislike about When I Work?** Sometimes I find it hard to navigate the website and find what I'm looking for, such as marking my availability.It's not that intuitive as to where to find things. **What problems is When I Work solving and how is that benefiting you?** I use When I Work to create and track work schedules, see what's upcoming, and know who is working where. It's a reliable scheduling tool that helps me know when I can work and who else is on the same schedule. **Official Response from Jake Forrest:** > Hi Micki, Thank you for the review and feedback! Jake here. It is nice to hear that When I Work has been a reliable tool for both you and your workplace. One of our goals was to make scheduling and communication easier and it is terrific to know When I Work is helping you with this! I appreciate the feedback regarding navigating the website and marking your availability. Compared to the Mobile app, the When I Work website offers more features and tools designed to help with scheduling and managing your workplace. If you have any questions about where to find anything or if we can help make your workflow more efficient, our Care Team would be happy to help! You can start a conversation with us here:https://help.wheniwork.com/submit-a-ticket/ Thanks again for taking to time to share your thoughts on When I Work, Micki! Take care, Jake ### 21. Effortless Scheduling with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Ronald W. | Warehouse Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about When I Work?** I like how When I Work is pretty easy to use, similar to a spreadsheet where you can easily find your name and the time you're supposed to be there. It's straight forward, making scheduling simple. The initial setup was a breeze, and I appreciate the ability to easily add shifts for someone else if they have an excuse or are sick. **What do you dislike about When I Work?** I think it should have, like, a location for each person then you'll actually know where they're at. And the time they were supposed to be there within checking in or checking out. **What problems is When I Work solving and how is that benefiting you?** I use When I Work for time management, locating staff, and improving communication among team members. **Official Response from Dawn C:** > Hi Ronald, Dawn here from When I Work. Thank you so much for taking the time to leave us such a wonderful review. We're so happy to hear that you find When I Work easy to use and that it has simplified scheduling for you! This is exactly why we do what we do! We truly appreciate your suggestion for adding a location feature for each user/employee to keep track of where they are located throughout their shift. It's suggestions like yours that we consider when making enhancements and future updates to the product! Again, thank you for sharing this with me today. Please feel free to reach out to our Care Team anytime. We are always happy to help! Wishing you a lovely start to your weekend, Warmly, Dawn ### 22. Effortless Schedule Changes with No Downsides So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Vince D. | Assistant General Manager / Pickleball Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about When I Work?** Just the ease of being able to change the schedule as needed **What do you dislike about When I Work?** So far we haven't really found anything that has been a negative **What problems is When I Work solving and how is that benefiting you?** Easy to change shifts **Official Response from Marcy F:** > Hi Vince, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. I am happy to hear that you have had a great experience with When I Work and that it has been easy to pick up and use. We strive to make the onboarding experience a quick one for our Users. Have a wonderful day! Warmly, Marcy ### 23. Effortless Staff Scheduling—Organized, Easy, and Perfect for My Fitness Studio **Rating:** 5.0/5.0 stars **Reviewed by:** Minjee K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** The software is extremely organized and easy to use. I'm able to schedule all of my staff on a weekly basis & view how many hours everyone has individually and collectively. Publishing the shift schedule in one place where we can see all shifts everyday is extremely helpful. **What do you dislike about When I Work?** Honestly, as of now, there are no downside for my scheduling needs for my fitness studio! **What problems is When I Work solving and how is that benefiting you?** I'm able to organize and schedule shifts for my fitness studio with ease on a weekly basis. Everyone is able to log in and view their respective shifts as well as everyone else's shifts. If there are any open shifts, my staff are able to claim them on their own! **Official Response from Marcy F:** > Hi Minjee, Marcy here from the Care Team at When I Work. Thank you so much for taking the time to share your feedback! I'm happy to hear that When I Work is helping you with your Scheduling needs. Thank you again for being part of the When I Work community and for taking the time to share your experience! Warmly, Marcy ### 24. Intuitive and User-Friendly Platform Across Devices **Rating:** 5.0/5.0 stars **Reviewed by:** Sheldon P. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about When I Work?** Users consistently praise how intuitive and user-friendly the platform is — both on desktop and mobile. It’s straightforward to learn even for people who aren’t tech savvy **What do you dislike about When I Work?** Users report that the mobile app can crash, freeze, or fail to load, sometimes requiring a refresh or reopening — which can be frustrating when trying to clock in/out or check schedules quickly. **What problems is When I Work solving and how is that benefiting you?** This tool allows me to create accurate schedules much more quickly. Reduces conflicts (double-booking/undercovering) **Official Response from Marcy F:** > Hi Sheldon, Marcy here from When I Work. Thank you so much for your review and feedback! We are happy to hear that you have found When I Work intuitive and streamlined. We aim to offer an experience that makes Scheduling and tracking Attendance easier for all Users. Warmly, Marcy ### 25. Efficient Scheduling and Communication Solution **Rating:** 4.5/5.0 stars **Reviewed by:** William L. **Reviewed Date:** January 23, 2026 **What do you like best about When I Work?** I use When I Work to schedule shifts, track work hours, and communicate with my team all in one place. I love that it helps me avoid shift mix-ups and makes team communication clearer. It saves time and reduces confusion! I find it very easy to use, and scheduling is quick with everyone getting updates instantly. The initial setup was also very easy. **What do you dislike about When I Work?** I haven't seen a feature I dislike. Everything works well. **What problems is When I Work solving and how is that benefiting you?** I use When I Work to schedule shifts, track work hours, and communicate with my team in one place. It helps me avoid shift mix-ups and makes team communication clearer. **Official Response from Jake Forrest:** > Hi William, Jake here with When I Work. Thank you so much for the review and feedback, we really appreciate it! It is great to hear that When I Work is helping your team save time scheduling and communicating. We set out to make scheduling easier and it's nice to hear this has been your experience. Take care, Jake ### 26. Effortless Scheduling for Large Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Felicia B. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about When I Work?** I love that we can keep all 100+ employees in one scheduling platform. We use the location feature to keep the scheduled separate. I'm also able to send a message to all 100+ team members at the same time or choose which team members to send messages to. The initial setup was very easy. **What do you dislike about When I Work?** I think the time-off application could be improved. I'd love to be able to run a monthly report to see PTO balances. **What problems is When I Work solving and how is that benefiting you?** When I Work helps us schedule staff at multiple locations and keeps everything on one platform. It solves communication issues with its chat feature, allowing me to message all 100+ employees or select individuals. **Official Response from Shab M:** > Hi Felicia, Shab here from When I Work. Thank you so much for your review and feedback! We really appreciate you sharing your experience with us and being a part of our family. Feedback like yours allows us to improve our product for customers, so thank you for taking the time to provide it! Warmly, Shab ### 27. Never Miss a Shift Thanks to Smart Alerts **Rating:** 3.5/5.0 stars **Reviewed by:** Liza Marie A. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2025 **What do you like best about When I Work?** What I like best about When I Work is the alert notification system. If I forget to clock in, it sends me a reminder so I don’t miss a shift. It really helps me stay on track and avoid mistakes. **What do you dislike about When I Work?** What I dislike about When I Work is that it often has bugs. These glitches can be frustrating and sometimes affect how smoothly the app functions. **What problems is When I Work solving and how is that benefiting you?** When I Work helps solve scheduling and time-tracking issues. It makes it easy to see my shifts, get reminders to clock in, and communicate with my team. This keeps me organized, reduces missed punches, and helps me stay on top of my work responsibilities. **Official Response from Jake Forrest:** > Hi Liza, Jake here from When I Work. Thank you so much for your feedback! We are so happy to hear that our notification options help make clocking in and out of your shift easier! We' are always working on creating the best version of our product that we can. You can always submit a ticket to our Care team (https://help.wheniwork.com/submit-a-ticket/). We'd be happy to help with any questions! Warmly, Jake ### 28. Effortless Shift Management with Minor Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Ronald R. | Taxpayer Experience Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2026 **What do you like best about When I Work?** I like using When I Work because it's easy to use. The chat feature is really helpful for communicating with the staff. I also appreciate being able to review other staff shifts to see who is working with me in case someone calls out. Managing time is more convenient now, and the initial setup was pretty easy. **What do you dislike about When I Work?** sometimes app freezes and sometimes doesn't load **What problems is When I Work solving and how is that benefiting you?** I use When I Work to manage time efficiently, review shifts, and communicate with staff through chat. It's easy to clock in and out, and I can see who is working with me, helping with staff coordination. **Official Response from Dawn C:** > Hi Ronald, Dawn here from When I Work. Thank you kindly for taking the time to leave such a wonderful, honest review about your experience with the When I Work application. It's wonderful to hear that the app has made shift management, and time tracking easier for you. This is one of the reasons why we do what we do! We want to make our customers work lives easier. I am so sorry to hear about the inconvenience caused when the app freezes and doesn't load from time to time. That is definitely not the experience we wish for you to have. The next time this happens, could you please reach out to our Customer Care team using this link: https://help.wheniwork.com/submit-a-ticket/. We would love to look into this further for you. Wishing you a wonderful rest of your day! Warmly, Dawn ### 29. Streamlined Scheduling with Minor Flexibility Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Denise K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** I like the ability to color code in When I Work. This feature is particularly valuable for managing a large number of staff. It helps me differentiate all of my shifts and positions, making it easier to organize and visualize the schedule. **What do you dislike about When I Work?** I don't like that I can't change the schedule format from weekly to align with my pay schedule. **What problems is When I Work solving and how is that benefiting you?** When I Work allows me to transfer all scheduling information to the next week, making staff scheduling more efficient. **Official Response from Marcy F:** > Hi Denise, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. We appreciate hearing that When I Work is helping you to quickly differentiate Shifts by Positions to make scheduling easier. Also, we can certainly see how aligning the Schedule to the Pay Period Frequency would be helpful. Some of this functionality may actually exist already, and if you would like to submit a ticket at https://help.wheniwork.com/submit-a-ticket/, our Care Team would be happy to help explore this with you! Have a wonderful day, Denise! Warmly, Marcy ### 30. Improves Scheduling But Needs Better Shift Visibility **Rating:** 3.0/5.0 stars **Reviewed by:** Cole K. | intern, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about When I Work?** I see that it's easy to use When I Work to see when I'm scheduled to work. It's nice that the notification feature is there to help me know what's going on, even though sometimes I get too many notifications. **What do you dislike about When I Work?** Sometimes I get too many notifications, which can be overwhelming. I kinda wish it was easier to see available shifts and have a better dashboard for this. The notifications feature could be a little bit nicer or better managed. **What problems is When I Work solving and how is that benefiting you?** When I Work helps student workers sign up for shifts and see when they're scheduled to work, which makes scheduling easier. **Official Response from Dawn C:** > Hi Cole, Dawn here from When I Work. Thank you so much for taking the time to leave us a review. We truly appreciate you doing this. It means a lot! We're happy to hear that you find When I Work easy to use for viewing your schedule, and that the notification feature is sometimes helpful, although you feel overwhelmed at the number of notifications you are receiving. I can certainly understand your concern about receiving too many notifications and the need for better shift visibility. Would you mind submitting a ticket with our Customer Care team using this link? https://help.wheniwork.com/submit-a-ticket/ We would like to work with you to disable some of the notifications you don't wish to see. We can also discuss how you are currently viewing your shifts and chat about another view you might be able to switch to! We're looking forward to hearing from you, Cole! Speak with you soon, Dawn ### 31. Efficient Freelancing Tool with Room for UI Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Kyle P. | Frontend Developer (Unpaid), Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about When I Work?** I like that I can easily enter my timesheet, sign out, and update it for clients. It helps me keep track of my work, ensuring I don’t end up working for free. Setting up the software was easy because I received an invitation from my employer. **What do you dislike about When I Work?** I would update the UI and interface of the app. Sometimes I enter the timesheet and it doesn't update properly for me to get paid, although it doesn't happen frequently. **What problems is When I Work solving and how is that benefiting you?** I use When I Work to track freelancing hours so I'm not working for free. It makes entering and updating timesheets for clients easy. **Official Response from Marcy F:** > Hi Kyle, Marcy here from When I Work. Thank you so much for your review and feedback! We really appreciate you taking the time to leave us this feedback. I am especially happy to learn that setting up the app was a seamless experience for you. We strive to make When I Work a great experience for all users, from Employees to the Administrators of Workplaces. Warmly, Marcy ### 32. Great Features and Smart Availability-Based Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** jill E. | Media Strategist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about When I Work?** When I Work has a lot of great features. One of my favorites is that when employees enter their availability, the system won’t let you schedule them outside of it. **What do you dislike about When I Work?** The chat feature is convenient, but its overall functionality feels outdated. **What problems is When I Work solving and how is that benefiting you?** When I Work allows us to schedule staff across multiple stores, track individual hours, and see total hours for payroll. **Official Response from Dawn C:** > Hi Jill, Dawn here from When I Work. Thank you so much for taking the time to leave such an incredible review of your experience with the When I Work application. We're thrilled that When I Work is helping you efficiently manage staff scheduling, availability preferences, and payroll across multiple stores. With regards to our WorkChat feature, thank you for sharing this feedback with us today. We can certainly understand the importance of modern and efficient communication tools, so we appreciate valuable suggestions like this as we consider enhancements and future updates to the product. Please feel free to reach out to us anytime by using this link here: https://help.wheniwork.com/submit-a-ticket/. We are always happy to answer any questions you might have going forward. Have a lovely rest of your week, Jill! Warmly, Dawn ### 33. Very easy to use! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about When I Work?** It's really easy to see important information upon opening the app - my next scheduled shift, who else I will be working with, and requests for time off or coverage. I like getting a reminder notification that I have a shift starting soon or I'm still clocked in to a shift that already ended. It's also easy to see my current timesheets. **What do you dislike about When I Work?** I wish there were a little more customization, such as being able to see the schedule laid out for the entire month, rather than just by the week. **What problems is When I Work solving and how is that benefiting you?** As a user, When I Work helps me keep track of my schedule so I can make sure I'm getting enough hours. From the management side, it helps keep track of employee's punctuality and time management. **Official Response from Lindsey J:** > Hi there! Lindsey here from When I Work. Thank you for taking the time to leave this review. We sincerely appreciate your feedback! Please know we do offer a "Month" view on our Scheduler page, similar to what you're referring to! If you'd like more information, please reach out to us anytime at https://help.wheniwork.com/submit-a-ticket/. Thank you again for leaving us this review! Warmly, Lindsey ### 34. Great Communication Features and a Solid Workchat Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Becky F. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about When I Work?** The communication features. The workchat is nice. **What do you dislike about When I Work?** I think the thing I dislike most about WIW is the integration features lack. It doesn't sync well with the other apps we use in my company. **What problems is When I Work solving and how is that benefiting you?** The problem it's solving is communicating with other team members. **Official Response from Shab M:** > Hi Becky, Shab here from When I Work. Thank you so much for your review! We love to see that When I Work is solving the communication aspect of your business. In terms of integrations, thank you for the heads up on this. My team would love to take a look at the integrations that your business uses, if you can please submit a ticket here: https://help.wheniwork.com/submit-a-ticket/. Thank you again for your wonderful review! Warmly, Shab ### 35. Effortless Scheduling with Seamless Team Sharing **Rating:** 4.0/5.0 stars **Reviewed by:** Ygor M. | Electronic design engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about When I Work?** I use When I Work for scheduling my work and it helps make it faster. I like that I can share my schedule with my teammates easily. My team can see my calendar and book their calendar according to mine. The initial setup was very easy. **What do you dislike about When I Work?** Integration with other software would be nice, like integration with Atlassian tools. **What problems is When I Work solving and how is that benefiting you?** I use When I Work for scheduling my work, which makes it faster. I like that I can easily share my schedule with teammates, allowing them to see my calendar and plan theirs accordingly. **Official Response from Dawn C:** > Hi Ygor, Dawn here from When I Work. Thank you so much for taking time out of your day to share your positive experience with our app. We're so pleased to hear that When I Works scheduling and team sharing features have been beneficial for you. As for your suggestion about integrating with Atlassian tools, we appreciate valuable suggestions like this as we consider enhancements and future updates to the product. Thank you for sharing this feedback with us today. I hope you have a wonderful, restful weekend, Ygor! Take care, Dawn ### 36. Effortless Scheduling with Easy Navigation **Rating:** 5.0/5.0 stars **Reviewed by:** Vince D. | Pickleball Operations Leader and Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** I like its ease of use. It's really easy to navigate and I really enjoy it. **What do you dislike about When I Work?** I like everything about this **What problems is When I Work solving and how is that benefiting you?** It solves any scheduling issues we have, allowing me to see the schedule right away. **Official Response from Marcy F:** > Hi Vince, Marcy here from the Care Team at When I Work. Thank you so much for taking the time to share your feedback! I'm happy to hear that viewing your team's Schedule feels intuitive and that it is easy to swap Shifts. Thank you again for taking the time to share your experience! Warmly, Marcy ### 37. Easy Team Scheduling with Helpful Forecasting Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** This is an easy, straightforward platform to use for scheduling both large and small teams. It also offers a variety of forecasting tools and labor breakdown techniques. **What do you dislike about When I Work?** There isn’t a thing I dislike about When I Work! They’re always updating it and keeping the app appealing and easy to use. **What problems is When I Work solving and how is that benefiting you?** This is app is helping me solve sales per labor hour percentages and making sure I am scheduling at peaks times when needed. **Official Response from Marcy F:** > Hi there, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. It is awesome to hear that you are having such a fantastic experience with When I Work. We really appreciate hearing how this is making scheduling easier for your team! Have a wonderful day! Warmly, Marcy ### 38. A streamlined experience for scheduling and time management. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** Easy and streamlined to use—nothing is too difficult to understand. The emails and notifications to my staff are also helpful for shift reminders. **What do you dislike about When I Work?** Shift swapping can feel a bit tedious at times. I wouldn’t call it abysmal by any means, but I’d really like to see a little refinement to make the process smoother. **What problems is When I Work solving and how is that benefiting you?** Everyday scheduling and time-off requests are combined into a single package, with easy access and a straightforward experience. **Official Response from Marcy F:** > Hi there, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. We are happy to hear that the app has been quick to pick up and learn. We strive to make When I Work a streamlined experience for all of our Users. Have a wonderful day! Warmly, Marcy ### 39. Easy Availability Tracking and Flexible Task Assignments **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** The ease of seeing people's availability and unavailability, especially for a company that staffs a lot of part time people. I also like that I cam assign different tasks and job level settings for the staff. **What do you dislike about When I Work?** How the staff cannot understand ROs vs general availability **What problems is When I Work solving and how is that benefiting you?** I needed a new timesheet/time clock for my staff and we were already using wheniwork for scheduling so it was a great add on!! **Official Response from Marcy F:** > Hi there, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. It is wonderful to hear that you are enjoying how quick it is to view User's Availablitity Prefences. Also, we would like to thank you for providing this feedback regarding the Requests Off versus Availability. We are always looking for ways to make the different functions in When I Work more clear for Users so this is helpful to hear. Have a wonderful day! Warmly, Marcy ### 40. When I work review **Rating:** 4.5/5.0 stars **Reviewed by:** Jhon Keneth S. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about When I Work?** What I like best about When I Work is how easy it makes to file leave. It also helps me to stay organized, reduces confusion about my shifts, and saves time for me as a everyday user of this. The email notification also makes it convenient to check my sched. **What do you dislike about When I Work?** One downside of When I Work for me is that notifications can sometimes be overwhelming on my email. **What problems is When I Work solving and how is that benefiting you?** When I Work solves scheduling and communication problems, making it easier for me to know my shifts and stay organized. **Official Response from Dawn C:** > Hi Jhon, Dawn here from the Care Team at When I Work. Thank you so much for taking the time to share your feedback! I’m so glad to hear that When I Work helps you stay organized, saves you time, and manages your shifts more easily. It’s great to know that filing leave and receiving schedule notifications have been especially helpful for you. I also really appreciate you sharing your thoughts about email notifications feeling a bit overwhelming at times — that’s valuable feedback we’ll keep in mind as we continue to improve the experience for our users. Thank you again for being part of the When I Work community and for taking the time to share your experience! Warmly, Dawn ### 41. Great scheduling program! **Rating:** 5.0/5.0 stars **Reviewed by:** Alyson G. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** It's very user friendly - takes away hours of scheduling and simplifies it with just dragging shifts to the appropriate employee and VOILA! Done in a matter of minutes. I love that it integrates with any phone calendar so all staff can see when the work without downloading an app. **What do you dislike about When I Work?** I wish we could pay per an employee and not bundles of 5 **What problems is When I Work solving and how is that benefiting you?** The time it took for me to actually do the schedule on a basic calendar to the ease of it now, its amazing. **Official Response from Shab M:** > Hi Alyson, Shab here from When I Work. We are delighted to see that you are finding the app simple to use, and it's such an honor to have you as a user! Thank you for taking the time to write out a 5-star review for us! Warmly, Shab ### 42. Open Shifts Is a Game Changer **Rating:** 4.0/5.0 stars **Reviewed by:** Mike F. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about When I Work?** Open Shifts is a game changer. In transportation with part-timers and seasonal, we need that fluidity. **What do you dislike about When I Work?** It's a bit more rigid as a punch-in time clock and our weird scheduling doesn't always align. **What problems is When I Work solving and how is that benefiting you?** The Open Shifts, ease of seeing who is working and when, and the correct hours **Official Response from Dawn C:** > Hi Mike, Dawn here from the team at When I Work. thank you so much for taking the time to write such a detailed, thoughtful review. We truly appreciate the effort you have put into this! We love hearing how OpenShifts are a game changer when scheduling for your team. One of our main goals is to ensure you and your employees can easily schedule and take shifts. It's amazing to hear how we've helped with this! I've made sure to note your feedback about the rigidity of using When I Work as a Time Clock Terminal. I can see how helpful it would be if it were more aligned to suit your scheduling. We do make updates often, and it's always helpful to hear where improvements can be made. Thank you again for utilizing When I Work and for leaving us this feedback. We love hearing your thoughts, so please feel free to reach out to us anytime! Warmly, Dawn ### 43. The Best App for Managing Work Schedules **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** What I like best about When I Work is how easy and intuitive it is to use for both managers and employees. The app makes scheduling, shift swaps, and time tracking incredibly simple and organized. I really appreciate how it keeps everyone on the same page through instant notifications and clear communication features. It has saved our team so much time and eliminated confusion about shifts or availability. The interface is clean, fast, and user-friendly, even for people who aren’t very tech-savvy. Overall, it has made managing our team more efficient and stress-free — it’s truly one of the best scheduling tools I’ve ever used. **What do you dislike about When I Work?** There’s very little to dislike about When I Work, but if I had to mention something, it would be that sometimes notifications can be delayed or missed depending on the user’s phone settings. It would also be great to have a few more customization options for reports and shift views. However, these are very minor issues compared to how well the app performs overall — it’s still one of the most reliable and efficient scheduling tools out there. **What problems is When I Work solving and how is that benefiting you?** When I Work has solved many of the scheduling and communication problems our team used to face. Before using it, managing shifts, tracking availability, and keeping everyone informed was time-consuming and often led to confusion. Now everything is centralized — employees can easily see their schedules, request time off, and swap shifts without constant back-and-forth messages. Managers can approve changes instantly and track attendance in real time. This has saved us hours every week, reduced mistakes, and greatly improved team communication and accountability. It has truly streamlined the way we manage our workforce. **Official Response from Shab M:** > Hi there, Shab here from When I Work. WOW! Thank you so much for your high praise of our product! We love to see that you are finding the tool easy to use and that it has saved you and your team a lot of time! We also appreciate the suggestions and feedback. Thank you so much for providing them! Have a wonderful week! Warmly, Shab ### 44. Effortless Scheduling, Occasional App Crashes **Rating:** 5.0/5.0 stars **Reviewed by:** Mia A. | Shop manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about When I Work?** It makes it simple to execute & communicate clearly scheduling/scheduling needs. **What do you dislike about When I Work?** Only thing I dislike is that the app sometimes crashes out. **What problems is When I Work solving and how is that benefiting you?** We used to do the schedule week to week on paper. don’t know how we functioned that way for as long as we did, now our staff is well prepared with their schedule posted a whole month in advance with the freedom to swap shifts. **Official Response from Shab M:** > Hi Mia, Shab here from When I Work. Thank you for writing us a review! It's awesome to see that When I Work is meeting your scheduling needs, as well as allowing for clearer communication across your team! We strive to make an easy-to-use tool and are happy to see that it is fulfilling your needs. This is awesome to see! In regard to the app crashing out, our team would love to take a closer look into this for you; if you can, please submit a ticket to our Customer Care team: https://help.wheniwork.com/submit-a-ticket/. We'd be happy to help! Thank you again for being a part of the When I Work family! Warmly, Shab ### 45. Flexible Scheduling and Customizable Access Make Planning a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Bre G. | President/Owner, Package/Freight Delivery, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about When I Work?** It has options that allow you to customize your schedule as needed, making it easy to create a detailed and organized plan. In my industry, flexibility is essential, and I appreciate having straightforward tools for making quick adjustments and communicating efficiently. **What do you dislike about When I Work?** I appreciate having the option to control report access for each team member, as it allows for better management and customization based on individual roles. **What problems is When I Work solving and how is that benefiting you?** N/A **Official Response from Marcy F:** > Hi Bre, Marcy here with the Care Team at When I Work. Thank you for taking the time to leave this review and for your high praise. I am happy to hear that When I Work is giving you the flexible tools to be able to effectively schedule Shifts for your team. We strive to have tools that are easy to work with and offer different ways of communicating with you team. Thank you again, Bre, for taking the time to leave this feedback. Have a wonderful day! Warmly, Marcy ### 46. Cool Scheduling and Data Features That Make Planning Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** The scheduling features are cool especially the data features. **What do you dislike about When I Work?** the attendance aspect of when i work is little bit hard to navigate **What problems is When I Work solving and how is that benefiting you?** I use when i work primarily for scheduling and tracking hours so i can pay my employees and track time off requests **Official Response from Marcy F:** > Hi there, Marcy here from When I Work. Thank you so much for taking time to leave us this feedback. We are pleased to hear that you are enjoying the Scheduling Functions and that it helps you with tracking this Shift data. Also, we are always looking for ways to streamline the User experience so it helps to hear your feedback regarding the Attendance Features. Have a wonderful day! Warmly, Marcy ### 47. Easy to Use and Straightforward **Rating:** 4.0/5.0 stars **Reviewed by:** Connie R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about When I Work?** It was easy to use and it helped with notifications as well as handling employee requests for time of. **What do you dislike about When I Work?** The cost for just a few employees was discouraging. They raised prices so I ended up going with a free scheduling software due to just having less than 8 employees. **What problems is When I Work solving and how is that benefiting you?** was able to schedule multiple employees at multiple locations **Official Response from Dawn C:** > Hi Connie, Dawn here from When I Work. Thank you so much for sharing your experience with When I Work. We're pleased to hear that our app helped with notifications and managing employee requests. Although, we can understand your concerns about the cost, and we're continuously evaluating our pricing to ensure it aligns with the value we provide. We truly appreciate your feedback as we consider enhancements and future updates to the product. Please feel free to reach out to our Care Team at anytime should you have any questions in the future. We would love to hear from you again. Warmest Wishes, Dawn ### 48. Easy Shift Scheduling with Powerful Labor Budgeting **Rating:** 5.0/5.0 stars **Reviewed by:** Adrianna N. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about When I Work?** How easy it is to add shifts to the schedule. I love the labor budgeting functionality **What do you dislike about When I Work?** I would love it if the software had more functions of keeping up with call outs and adjusting the labour costs in real time. **What problems is When I Work solving and how is that benefiting you?** scheduling **Official Response from Marcy F:** > Hi Adrianna, Marcy here from When I Work. Thank you so much for taking the time to leave us this feedback. We are happy to hear that you have had a great experience when adding Shifts and using the Forecast Tools. Also, thank you for letting us know how important real-time labor tracking tools would be to your Workplace as we are always looking for ways to improve When I Work. Have a wonderful day! Warmly, Marcy ### 49. Pay com: Easy to Navigate with an Amazing Built-In AI Assistant. **Rating:** 5.0/5.0 stars **Reviewed by:** Diamond W. | Medical Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about When I Work?** Pay com is very easy to navigate, and the built-in AI assistant is amazing as well. I genuinely love everything about the application itself, and overall it’s been a great experience to use. **What do you dislike about When I Work?** Everything about the application is perfect, and I have zero complaints. **What problems is When I Work solving and how is that benefiting you?** If I have any questions, I can ask the built-in AI system. **Official Response from Dawn C:** > Hi Jill, Dawn here from When I Work. Thank you so much for taking the time to leave such an incredible review of your experience with the When I Work application. We're thrilled that When I Work is helping you efficiently manage staff scheduling, availability preferences, and payroll across multiple stores. With regards to our WorkChat feature, thank you for sharing this feedback with us today. We can certainly understand the importance of modern and efficient communication tools, so we appreciate valuable suggestions like this as we consider enhancements and future updates to the product. Please feel free to reach out to us anytime by using this link here: https://help.wheniwork.com/submit-a-ticket/. We are always happy to answer any questions you might have going forward. Have a lovely rest of your week, Jill! Warmly, Dawn ### 50. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kriss F. | Chief EEG Technologist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about When I Work?** Easy to schedule employees for different shift/position assignments daily and easy to see where each person is assigned on a daily basis. Overall, it's very user friendly when making the schedule. **What do you dislike about When I Work?** It would make scheduling easier if we could copy and paste people's shifts rather than using the shift repeat option. Our schedule is on a rotating basis so employees don't have set days they work. Also, it would be helpful for employees to see their colleagues position, similar to how the admins can see it on their desktop. This can be done if the employee goes through and selects each position, but can't be seen at the same time. Last thing is the open shifts - some employees cannot see the open shifts or see different ones. I wish there was a way that everyone can see open shifts and people get reminded weekly of open shift availability. **What problems is When I Work solving and how is that benefiting you?** We didn't have a scheduling platform. It makes shift assignments easier and we can add notes in case the employee has other tasks to perform that day. **Official Response from Dawn C:** > Hi Kriss, Dawn here from When I Work. Thank you so much for taking the time to share your experience with When I Work! We're happy to hear that the platform has made scheduling easier for you. We understand your concerns about the copy and paste feature, visibility of colleagues' positions, and open shift availability. We will take your feedback into account as we continue to improve our platform. If you have any other feedback to share please feel free to submit a ticket to our customer care team using the following link: https://help.wheniwork.com/submit-a-ticket/ Thank you again for taking the time to leave such a thoughtful review! Take Care, Kriss! Dawn ## When I Work Discussions - [How can I interface with my Scheduling Coordinator about requests other than time off?](https://www.g2.com/discussions/how-can-i-interface-with-my-scheduling-coordinator-about-requests-other-than-time-off) - 3 comments, 2 upvotes - [Are you considering a clock in and out function for the program?](https://www.g2.com/discussions/are-you-considering-a-clock-in-and-out-function-for-the-program) - 1 comment, 1 upvote - [Can you make a better integration with Zapier](https://www.g2.com/discussions/52196-can-you-make-a-better-integration-with-zapier) - 1 comment, 1 upvote - [How do I update the same item across all or multiple shifts in one schedule without changing all manually/individually?](https://www.g2.com/discussions/32993-how-do-i-update-the-same-item-across-all-or-multiple-shifts-in-one-schedule-without-changing-all-manually-individually) - 2 comments, 1 upvote - [Do you have a location where people can submit improvements?](https://www.g2.com/discussions/32967-do-you-have-a-location-where-people-can-submit-improvements) - 1 comment, 1 upvote - [View When I Work pricing details and edition comparison](https://www.g2.com/products/when-i-work/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+18%3A25%3A53+-0500&secure%5Bsession_id%5D=62f7861d-73e4-4078-9ce8-cdbc3fc93a91&secure%5Btoken%5D=0f911fc372043316cd5a7d50d3c7760f6886130cbe602e4f18913bcb84d6b99d&format=llm_user) ## When I Work Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [OnPay](https://www.g2.com/products/onpay/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) ## When I Work Features **Automation** - Process Automation **Platform Basics** - Reporting - Dashboard - Performance **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Content** - Automation - File Sharing **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top When I Work Alternatives - [Deputy](https://www.g2.com/products/deputy/reviews) - 4.6/5.0 (645 reviews) - [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) - 4.3/5.0 (1,053 reviews) - [Homebase](https://www.g2.com/products/homebase/reviews) - 4.5/5.0 (447 reviews)