--- title: When I Work Reviews meta_title: 'When I Work Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 393 reviews by the users' company size, role or industry to find out how When I Work works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 393 scale: '5' date_modified: '2026-07-02' parent_category: name: HR url: https://www.g2.com/categories/hr --- # When I Work Reviews **Vendor:** When I Work **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 393 ## About When I Work When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now. ## When I Work Pros & Cons **What users like:** - Users find When I Work to be **very user-friendly** , facilitating easy management and efficient scheduling for all employees. (62 reviews) - Users love the **efficient scheduling** capabilities of When I Work, simplifying management for large teams effortlessly. (44 reviews) - Users appreciate the **scheduling ease** of When I Work, simplifying shift management for large teams effortlessly. (43 reviews) - Users value the **time-saving efficiency** of When I Work, enabling quick scheduling and payroll processes effortlessly. (25 reviews) - Users love the **one-click auto-scheduling** feature of When I Work, saving time and simplifying shift management significantly. (22 reviews) - Simple (22 reviews) - Helpful (21 reviews) - Users find When I Work to be **intuitive and user-friendly** , making schedule management seamless for all parties involved. (21 reviews) - Time Tracking (19 reviews) - Easy Setup (16 reviews) **What users dislike:** - Users face **scheduling issues** with overwhelming notifications and difficulty managing shifts effectively on When I Work. (15 reviews) - Users find **missing features** in When I Work, particularly in advanced forecasting, customization, and mobile app functionality. (10 reviews) - Users face frequent **software bugs** with When I Work, leading to confusion and impacting overall user experience. (10 reviews) - Users feel the **limited features** of When I Work hinder effective scheduling and labor management. (9 reviews) - Users experience **notification issues** , feeling overwhelmed by excessive alerts and occasional delays in receiving them. (9 reviews) - Users find the **poor notifications** frustrating, lacking customizability and timely reminders for work schedules. (9 reviews) - Users express concern over the **app's performance** , noting frequent crashes and glitches that impact reliability. (8 reviews) - Users desire more **customization options** in When I Work, particularly for scheduling and reports, to fit their needs. (8 reviews) - Users experience **mobile app limitations** , including crashes and confusion in sharing features, impacting usability and efficiency. (8 reviews) - Poor Interface Design (6 reviews) ## When I Work Reviews ### 1. WIW makes hiring and managing candidates very seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Breanna F. | District Practice Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about When I Work?** I like the sorting features this product provides. Searching for new hires can be a daunting process; however, WIW allows you to filter candidates in multiple ways. I also like the clock-in and clock-out features. **What do you dislike about When I Work?** There is nothing I dislike about the app. **What problems is When I Work solving and how is that benefiting you?** WIW is helping me solve the ability to access all employees and new hires in one convenient place. WIW also allows staff to keep track of their hours worked, absences and paid time off requests. Staff also can view their schedules in WIW. **Official Response from Ethan Sullivan:** > Hi Breanna, Thank you so very much for the nice feedback! We love hearing there is nothing you dislike about the app. We are also glad to hear that When I Work is the solution to so many things for you! Cheers, Ethan ### 2. When I Work Review **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey M. | Yoga Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2021 **What do you like best about When I Work?** Easy layout that makes accessing your schedule, as well as the schedule of others very easy. **What do you dislike about When I Work?** The price of using this app is a bit steep for some things such as a not for profit organization. **What problems is When I Work solving and how is that benefiting you?** This app allowed all employees and volunteers to have access to the master schedule. It centralized a place for us to not only see the schedule, but request time off and see open shifts. **Official Response from Ethan Sullivan:** > Hello Lindsey, Thank you so much for taking the time to send us this review. We appreciate hearing from you. I am glad to hear that you like the layout of the app and that it is able to help you and your team all be on the same page! This is our ultimate goal here at When I Work! Thank you as well for the feedback on pricing. We strive to offer the most cost efficient option for all types of businesses. Regards, Ethan ### 3. Fast and easy way to log time worked! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about When I Work?** I love how easy it is to clock in or clock my breaks. It allows me to control my schedule and request time off quickly and efficiently. I love how I can look back on all my pay period hours worked. I like how I can see who will be working with me on what days and their schedules. It also allows me to accept my hours with one click of a button. If there are any issues, my boss can fix it immediately! **What do you dislike about When I Work?** Everything works as it should, and throughout my usage of the program, I have had no problems. **What problems is When I Work solving and how is that benefiting you?** We use this to make sure time off is approved. It helps when you can request the time off quickly and get a response you can see instantly. It allows us to see who is working and what hours. It also allows me to know I can make needed appointments and take that time off without having to speak in person to my boss. **Official Response from Bill Austin:** > Hello, Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams’ and your work lives a little easier. Thanks, Bill ### 4. Favorite clock-in app I’ve used, yet. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2022 **What do you like best about When I Work?** I love the simple design, how I am in a group chat with the rest of the employees and my boss without using my messages, how I can clock in and out from my phone, and track my schedule. **What do you dislike about When I Work?** It's a bit too busy for my personal tastes. **Recommendations to others considering When I Work:** Excellent for large, independent businesses with a fairly fluid work force. **What problems is When I Work solving and how is that benefiting you?** Scheduling issues, clock in/out times, new updates from boss **Official Response from Ethan Sullivan:** > Hello there, Thank you so much for taking the time to review our app! We appreciate the kind words and love hearing how useful the app is for you. Regards, Ethan ### 5. Review of When I Work January 2022 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about When I Work?** I love the ability to see who is working throughout the day, the mobile app is very user friendly **What do you dislike about When I Work?** It can be challenging to locate the button to drop a shift, especially if the shift is the same day **What problems is When I Work solving and how is that benefiting you?** Very easy to pick up and drop shifts. It is easy to view your schedule and workers' schedules **Official Response from Ethan Sullivan:** > Hello, Thank you for taking the time to review our app! We appreciate hearing from you! We are glad to hear the mobile app is so user friendly for you and your team. We strive to keep things as simple and easy to use as possible for all users. Regards, Ethan ### 6. When I Work - great way to see schedules and easy to switch shifts! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about When I Work?** I love being able to see who and when everyone is working efficiently. It makes it very easy to trade shifts, pick up open shifts, and contact coworkers. The app is very user-friendly as well. **What do you dislike about When I Work?** The app is a bit hard to clock in. Even when I am in the building, it still says that I am not close enough (within 100 feet) to clock in. However, I can still go to the timesheets and clock in from there. **What problems is When I Work solving and how is that benefiting you?** I can quickly get my schedule from When I Work, and my manager can easily see my availability. The app makes scheduling a breeze, and I feel confident in when I will be scheduled to work. **Official Response from Bill Austin:** > Hello, Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams’ and your work lives a little easier. Thanks, Bill ### 7. Really simple scheduling done right. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about When I Work?** We investigated several different options including When I Work, and what we really liked about them, versus their competitors, is how easy the software is to use. No one really likes using time scheduling software, but When I Work makes it really simple and painless. **What do you dislike about When I Work?** Honestly, none that we can think of. Pricing is competitive, we haven't had to use support, and overall, it solves an organisational pain point with very little hassle. **What problems is When I Work solving and how is that benefiting you?** Scheduling and time-management problems were why we investigated When I Work. The software works well and does what it says on the box - it makes time management, scheduling and reporting super simple. **Official Response from Kain Bailey:** > Hi there, Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to things a little easier. ### 8. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** I love how I can add the different job locations and that the location shows up under the employee's names on the Scheduler/calendar. I also love how this is also an app, and that I can easily post Open Shifts **What do you dislike about When I Work?** I manage a photographer/videographer team, and I don't like the fact that I always have to include a start or tend time. Often times we book dates that are just the date, so right now I have to do "12AM to 12AM" to show that the start and end time is not confirmed yet. I do not like that the term is "employee", I would rather be able to change a setting to use "independent contractor" so that my team does not see that "employee" language. I also do not like the fact that there's no really good advanced integration with Zapier!!! **What problems is When I Work solving and how is that benefiting you?** AFter looking at a bunch of different apps and calendars, I went with WIW because it allowed me to create multiple locations and the locations show up right away on the Scheduler. The other ones did not show the job location on the calendar. This is important because we work at many different venues. I also love how it pulls up the Google map! **Official Response from Bill Austin:** > Hello, Thank you for the feedback! I can see how adding a name change for "employee" could be beneficial for your business. We appreciate the feedback on how this impacts your business. As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Bill ### 9. Hours saved! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about When I Work?** The employees' ability to swap shifts, drop shifts, and pick up new shifts! **What do you dislike about When I Work?** Having to remember to publish the shifts **Recommendations to others considering When I Work:** Jump in and give it a try. It was way more than I expected. I will not run another staff of student employees without using this product **What problems is When I Work solving and how is that benefiting you?** I have literally saved hundreds of hours and gazillions of emails as my employees are 18-22 yo and they are often needing to be more agile in their hours. **Official Response from Adrianne Reiners:** > Hello - Thanks for sharing a 5 star review! It's awesome to hear that our options are saving you time and that our features, like Shift Swaps and Drops are allowing your team more accountability! Thanks again - Adrianne ### 10. If your wanting something quick and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** This program is so easy to use, very user-friendly for everyone! I love the layout of the program. **What do you dislike about When I Work?** The only thing that I really don't care for is the pricing...Would be nice to add more information to the employee section **Recommendations to others considering When I Work:** Easiest scheduling program that I have ever used **What problems is When I Work solving and how is that benefiting you?** My company didn't have a scheduling program -- using this has made it so much easier to schedule and get the information to employees **Official Response from Bill Austin:** > Hello, Thank you for the feedback on our product! I can see how being able to add more information to the employee section could be beneficial! As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Bill ### 11. Fairly Easy to Use, Great for Managing Shifts **Rating:** 4.0/5.0 stars **Reviewed by:** Chelsea H. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about When I Work?** I like that I can see my own shifts as well as my coworkers so I know who is working what days, who is scheduled with me, etc. **What do you dislike about When I Work?** It can be a little confusing to navigate at first, but it's fairly simple once you get the hang of it. **What problems is When I Work solving and how is that benefiting you?** Shift scheduling, tasks management, time off management **Official Response from Dayne Albrecht:** > Hi Chelsea- Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise for When I Work. It's a pleasure to serve our users, so don't hesitate to reach out with any questions that come up. ### 12. When I Work Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about When I Work?** Ease of use, employees can check on their phones **What do you dislike about When I Work?** constant email updates. I'd like to be able to make changes/edit and not notify until published **What problems is When I Work solving and how is that benefiting you?** Ease of schedule, it's very nice to not have a printed monthly calendar **Official Response from Natalie B:** > Hi there, Thank you for taking the time to leave a review! We're happy to hear When I Work could help to save you and your employees time - and printer paper! We also appreciate your feedback on the number of notifications that go out when scheduling. We're always looking for ways to improve the app, and your feedback helps to point us in the right direction. In the meantime, unpublishing an existing shift before making any edits should ensure that employees are not notified of any changes before the shift is published. I'm including a link to our Help Center article on minimizing publish notifications while scheduling, in case you wanted to check it out! https://help.wheniwork.com/articles/minimizing-publish-notifications-computer/ If you run into any questions or issues we can assist with, don't hesitate to reach out at https://help.wheniwork.com/submit-a-ticket/ - we're here to help! Thank you, Natalie ### 13. Great app but not the best for wedding industry. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** That it calculates total hours worked and amount. **What do you dislike about When I Work?** Many things! there's a limit to the shift notes. there's no easy feature in the shift notes to upload documents directly there, without having to go through a process of upload in documents, then copy and paste. You have a function to send out a text as a group or specific ppl but you have a limit of credits before you start charging. Kind of defeats the purpose of eliminating another form of contact with my team. I want to be able to use this app alone to avoid to many forms of communication. I understand they can receive messages via email but sometimes text messages are faster. The layout is not friendly for viewing when you schedule specifically for my line of business. We have multiple events in the same day and two separate shifts per person. Lastly having to pay in sums of 5 employees. I started off with 10 and to add 1 person I had to pay for 5. **Recommendations to others considering When I Work:** Ideal for most business not for events. **What problems is When I Work solving and how is that benefiting you?** Nothing real just something to create scheduling but For the lack of features I'm seeing might be best to use Google calendar to communicate with my team. **Official Response from Bill Austin:** > Hello, Bill here from When I Work Customer Care. Thank you for the feedback! We are always looking for ways to improve our product and the features offered. The suggestions you've provided will be passed along to our team to discuss. As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Bill ### 14. Works Great , Time and Money Saver **Rating:** 4.5/5.0 stars **Reviewed by:** Kellymarie H. | Director of Ops, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** I love the Geo Punch. I know for sure everyone is where they say they are **What do you dislike about When I Work?** The phone app from an admins standpoint is not as easy as on a desktop **What problems is When I Work solving and how is that benefiting you?** I don't have to send someone to check to see if everyone is where they say they are . I see very quickly and easily what three weeks of job scheduling looks like. **Official Response from Bill Austin:** > Hello Kelly Marie, Bill here from When I Work Customer Care. Thank you for the feedback on our product! I can see how improving the phone app for Admins could be beneficial! As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Bill ### 15. Add some new featured already. **Rating:** 1.0/5.0 stars **Reviewed by:** Daniel b. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2021 **What do you like best about When I Work?** It worked consitently, but offering minimal integrations or features. **What do you dislike about When I Work?** Did not change in the 4 years I used. it.. I was never asked how to make improvements or offered any. **What problems is When I Work solving and how is that benefiting you?** scheduling.. it worked as it should, but did not have the features required in todays workplaces **Official Response from Kain Bailey:** > Hello Daniel, Kain here from When I Work Customer Care. Thank you for the feedback! We are always looking for ways to improve our product and the features offered. The suggestions you've provided will be passed along to our team to discuss. As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Kain ### 16. We look the ease of using When I work **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey C. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** I like how easy it is for employees but put in their days off. Then the presaved shifts make scheduling 10x faster! **What do you dislike about When I Work?** There is nothing i dont really like. The notifcations do take awhile to send out especially in the work chat. **What problems is When I Work solving and how is that benefiting you?** It lets us view the schedule in shifts to know what part of the day is lacking employees **Official Response from Bill Austin:** > Hello Audrey! Thank you for the review! We love hearing how our software helps to save time scheduling! As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Bill ### 17. Scheduling with When I Work **Rating:** 4.0/5.0 stars **Reviewed by:** Naga Ravi Teja D. | Senior Solutions Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about When I Work?** Ease of use. The difference it brings. UI to setup and configure. **What do you dislike about When I Work?** Documentation. Benifits Realisation from the app. **What problems is When I Work solving and how is that benefiting you?** Improve Time management. Increase effective communication. **Official Response from Blythe D.:** > Hello Naga, Blythe here with Customer Care. Thank you so much for submitting your review of our app. We are so glad that you find When I Work easy to use and configure for you and your team. If you have further feedback about the limitations you are experiencing with our Documentation features, please feel free to reach out to our Care Team at https://help.wheniwork.com/submit-a-ticket/ Thank you again for taking the time to review our app and let us know if we can assist you with anything in particular. Regards, Blythe ### 18. Streamline your schedule **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** I love the ability to visualize my staff's availability, a central place for time off requests, and a way to create reoccurring schedule templates. **What do you dislike about When I Work?** I have yet to come across anything that I dislike about this program. **What problems is When I Work solving and how is that benefiting you?** I now have a digital, drag-and-drop way to create a schedule for my office. As a visual person, color coding employee positions is super beneficial. The alerts and messaging I can send out to individuals or the team as a whole have been super helpful in keeping everyone informed of schedule changes. **Official Response from Bill Austin:** > Hello, Bill here from When I Work Customer Care. Thank you for the feedback on our product! We love hearing how our software helps staff manage and visualize their schedules! As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Bill ### 19. Exceptional Service with a wonderful product **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany Z. | Payroll & HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** The ability to pull time seamlessly, allowing multiple sites to be scheduled with no issues. **What do you dislike about When I Work?** The only issues I had, customer service was able to get my account correct and up to date. **What problems is When I Work solving and how is that benefiting you?** Scheduling is a breeze with When I Work. Payroll flows properly with the timesheet export function **Official Response from Bill Austin:** > Hello Brittany, Bill here from When I Work Customer Care. We greatly appreciate the kind words! We love seeing how our software makes scheduling easier for companies like yours! As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Bill ### 20. A true time saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenne E. F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about When I Work?** The when I work app is easy to use and I was able to get started very quickly. Navigating through and the extra help I receive has made this application very user-friendly. **What do you dislike about When I Work?** I wish that reoccurring shifts did not have a 1-year end date. Or another function that would be great as if they automatically defaulted to 365 days later without me having to scroll to the one year mark through the calendar. **Recommendations to others considering When I Work:** My recommendation would be to seek to somebody at when I work . They will be able to walk you through all of the functionalities and help you to tailor this application to exactly what you need. You will quickly see how useful it is and how it can change the way you do your scheduling. **What problems is When I Work solving and how is that benefiting you?** My employees have better access to openshifts, swapping shifts, and leaving me times of unavailability. Previously before there were slips that were filled out that on some occasions were lost or misplaced and the employee would be frustrated that the request was not met. When I work app has solved this! **Official Response from Adrianne Reiners:** > Hey Jenne - Thank you so much for the 5 star review! It's great to hear that our features help save time and that your team is able to manage their schedule and time more with options like OpenShifts, Swapping Shifts and using Availability! We're always open to suggestions and I can see how having an option to repeat indefinitely may be helpful! Thanks for sharing that with us - Adrianne ### 21. Very helpful to get rid of schedule woes but not perfect... **Rating:** 4.0/5.0 stars **Reviewed by:** Curtis C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about When I Work?** The ability to drag and drop shifts from one person to another making life easier! You can copy the previous week schedule to the next week which helps. Additionally, staff gets notifications to install the app on their phone and through that app they can manage their days off request or days they are unavailable. When schedules are made the staff are made aware instantly when you publish your completed schedule. **What do you dislike about When I Work?** First one of the biggest issues is where to get additional help on topics or features that you are looking for. I had an orientation briefly but that was before using the software. I had questions on features but there's no way of getting live help other than submitting a ticket. The android app has a few missing features that would greatly help while on the move to make last minute changes to schedules. Additionally, the biggest pet peeve is that I can't click on a name of a staff member and see what they have been scheduled for the week which would be a huge benefit. There's other features that would help where if you copy the previous week schedule and you wanted to clear it the app would also clear the open shifts as well making you start all over. **Recommendations to others considering When I Work:** The core features save a huge amount of time that was spent using excel or google sheets. It can't do everything you want but maybe 80% of what you need so even that will help with cost savings. **What problems is When I Work solving and how is that benefiting you?** Normally the scheduling would take hours when you have over 25+ staff members. We work with over 70+ staff members and the software make it easier to schedule or make changes as needed. **Official Response from Adrianne Reiners:** > Hello Curtis - Thanks for taking the time to write us a review and share some feedback! It's great to hear our features are helping to save time and make your life easier! Our Customer Care team is available to assist via Live Chat through the green "Need Help" button once you're logged in. Then, we can work with you in the moment and share videos, links or screenshots to assist as well. We'd be happy to look into the missing features for Android with you as well! Feel free to submit a ticket or chat in so we can further assist! Thanks again - Adrianne ### 22. So helpful for labor forcasting **Rating:** 5.0/5.0 stars **Reviewed by:** shannon F. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about When I Work?** I like know that when I assign a work assignment that the employees have to be at the job site to clock in. The geofencing is going to save the company money for sure. Employees are able to see all hours worked and the team they are working with in any given day. **What do you dislike about When I Work?** I wish I could see all of the schedules at one time. Like an at a glance, we have several differnt job sites, so I really like to see everything on one screen. Other than than When I work is fairly simple to use. **Recommendations to others considering When I Work:** When I work is an amazing tool for scheduling and labor forcasting, it also assists in employess being responsible for their work days. Obtaing coverage when they are unable to make a shift. It takes the burdon off of the employer. **What problems is When I Work solving and how is that benefiting you?** Just knowing that we are getting a handle on actual hours worked. Our previous system allowed employees to write in the time that they thought they worked which was not beneficial to the employee or the company dollar wise. The owner loves having an idea of payroll at the beginning of the pay period. **Official Response from Adrianne Reiners:** > Hey Shannon - Thanks for sharing an awesome 5 star review! It's wonderful to hear that we're able to help with accountability, forecasting and ensuring employees are in the right place to work! Thanks for sharing feedback about seeing all the schedules at once! We're always open to new ideas and suggestions! Thanks again - Adrianne ### 23. Great Product Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** I like the how the template make it easy to the scheduling for the employees **What do you dislike about When I Work?** The integration with Gusto. Sometimes it is glitchy and sometimes, it is not easy to see why the integration is not pushing over. It would be beneficial if the site helped you make the corrections. **What problems is When I Work solving and how is that benefiting you?** Integration has not been as smooth as I would like. The time off requests had some issues as well. Benefits are the time off and scheduling. **Official Response from Bill Austin:** > Hello, Bill here from When I Work Customer Care. We appreciate the kind words on our software! I can see how better error messages for integration could be beneficial to identifying why the hours did not send to Gusto. As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Bill ### 24. love it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2021 **What do you like best about When I Work?** i love being able to put the schedule out there and allow employees to add shifts when they want. takes much of the burden off of me & allows my employees much needed flexibility of their schedules. **What do you dislike about When I Work?** the setup is a little difficult initially but doesn't take long to get the hang of it **What problems is When I Work solving and how is that benefiting you?** staffing swaps & shift pickups it beats texting between people all day long. **Official Response from Dayne Albrecht:** > Hi there, Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams’ and your work lives a little easier. Flexibility for both you and your team is something we strive for! Feel free to reach out with any questions, we are happy to help. ### 25. My thoughts on using When I Work **Rating:** 5.0/5.0 stars **Reviewed by:** A B. | Team Member/Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2020 **What do you like best about When I Work?** The ease of adjusting employee start and end times as well as the shift details that can be added are some examples of things I like best. **What do you dislike about When I Work?** Setting the template and making adjustments for printing the schedule in the most effective way, trying to conserve the amount of paper being used. I also don't like how different the mobile app is from the online platform, making it necessary to wait until I have access to a laptop or computer to complete some work task. **What problems is When I Work solving and how is that benefiting you?** I use When I work both to check my own schedule as well as to schedule other employees for shifts. We all clock In and Out of our shifts using the WIW app on our phone. **Official Response from Anna R:** > Hi Amber, thank you for taking a moment to leave us a review! It is great to hear that When I Work is a helpful tool for managing your team's shifts and clocking in and out. I can understand how being able to access the same settings across platforms would be helpful, and appreciate this feedback. As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. Thank you! -Anna ### 26. Great Scheduling App! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** I love how easy it is for communication with the staff and it's super easy to use **What do you dislike about When I Work?** I would love to have different views (by day, month, etc) be more customizable and the availability feature on the employee side could be more intuitive. **Recommendations to others considering When I Work:** It's great! **What problems is When I Work solving and how is that benefiting you?** It allows me to easily block days from RO's and move things around when needed. My staff loves the communication features. **Official Response from Bill Austin:** > Hello, Thank you for the kind words on our product! I can see how being able to have different views be more customizable could be beneficial! As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Bill ### 27. Solid platform with good ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** WIW is easy to use, and walkthroughs for all the features **What do you dislike about When I Work?** Sometimes the dropdowns can be a little confusing **Recommendations to others considering When I Work:** Simple and cost effective tool **What problems is When I Work solving and how is that benefiting you?** Reps like the ability to request time off, and see their hours accumulated, as well as exporting the schedule to Google calendar. I like the notifications and not using a google spreadsheet to create the schedule. **Official Response from Bill Austin:** > Hello, Bill here from When I Work Customer Care. Thank you for the feedback on our product! We love hearing from our customers about how our app helps them with scheduling. As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Bill ### 28. Keep Everybody on the Same Page **Rating:** 4.0/5.0 stars **Reviewed by:** B Bacc S. | Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2020 **What do you like best about When I Work?** I like that you can schedule for multiple job sites. There is also an in-app chat that streamlines communication with employees. My favorite feature is the shift templates, as it allows me to easily add in jobs I've done in the past. **What do you dislike about When I Work?** One thing I would love to see is the addition of scheduling resources. For example. when I was using When I Work for a company with a fleet, it was a little difficult to allocate drivers to available trucks. **What problems is When I Work solving and how is that benefiting you?** When I Work has allowed the managers to be on the same page. While we had problems in the past with employees getting doubled booked or told to go to a job site that ended up being cancelled, using this application has greatly improved it. Now our employees can give us confirmation that they know where they are supposed to go the next day. Supervisors can reference the schedule before wasting time making calls to other managers trying to figure out what's going on. ### 29. Great for small, growing companies **Rating:** 5.0/5.0 stars **Reviewed by:** CJ W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about When I Work?** This is a user friendly system that allows me to lay a great foundation for my new business to scale as we increase headcount. **What do you dislike about When I Work?** Overall the system is pretty good. I personally don't like too much tiered system where I'm teased with "premium" features because I just find workarounds since we are small and can't quite justify the price, but that is just personal preference. **Recommendations to others considering When I Work:** Participate in the webinar they hold regularly, it was helpful to get me up and running sooner. **What problems is When I Work solving and how is that benefiting you?** Communication with the team is fantastic. It is easy to communicate where they need to be, when they need to be there, and relevant information to the job (I own a residential painting company). **Official Response from Adrianne Reiners:** > Hey there, CJ - Thanks so much for sharing this feedback with 5 stars! It's thrilling to hear that our features, like WorkChat have been helpful and that our webinar was so useful for you! Thanks again - Adrianne ### 30. Easy To Use and Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2020 **What do you like best about When I Work?** I like the ease of viewing a day, week or month's schedule. I like how easy it is for staff to request a day off. No more paper copies. I like that you can use the program on the desk top or on your smart phone. **What do you dislike about When I Work?** A couple things. 1) We have two different groups of staff that work in our department and I have created two separate schedules. Group 1 cannot see the group 2 schedule, and vice versa. It would be nice if they could have a viewing option. 2)Also our staff works the same schedule for the whole year. I had to copy week by week. It would be nice to be able to copy the whole month. **Recommendations to others considering When I Work:** The initial set up is the most time consuming. Once that part is complete, the program is very easy to use. If you have any questions, it is easy to reach out the the support group. **What problems is When I Work solving and how is that benefiting you?** Less paper work. My manager used to copy the days off requests and then hand them back to the employees. This eliminates that hassle. Also nice to show the specific hours everyone is working and that we can include nights and weekends on the schedule. **Official Response from Adrianne Reiners:** > Hello! Thanks so much for sharing this feedback with us! It's awesome to hear that eliminating the paper route and making things easier for communicating requests with your entire team has been so helpful! Thanks for sharing some feedback with us on our shortcuts, like copying shifts! We're always open to feedback on how we can improve. In regards to scheduling your team so they can view each others shifts, we're happy to explore options with you! Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Again, thanks for sharing a review with us! - Adrianne ### 31. Love that staff can manage their own availability calendar! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Media Production | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about When I Work?** It has made the lives of all our managers so much easier now that staff are responsible for updating their own availability calendars in When I Work. This makes it so much easier to build and publish schedules that only need minimal tweaking after. Saving us lots of time. **What do you dislike about When I Work?** The only issue I have with When I work so far is that if I want to change the same item on multiple individuals' shifts at one location (which is one schedule in the tool). It is not intuitive to me how I would do this. So for now I have to change each individual's shift separately. **Recommendations to others considering When I Work:** If staff are constantly giving you updates on their availability to work verbally, over text, email, etc., rather than in the same system that you use to build and publish there schedules then making the move to When I Work will save you lots of time. It also does time attendance and integrates with payroll which is a must for efficiency. **What problems is When I Work solving and how is that benefiting you?** Problems solved: staff not giving their availability updates verbally, via text and email, but rather within the scheduling tool itself. It has saved management a ton of time when building the schedules and also in not having to change the schedules nearly as much after they are published to the full team. **Official Response from Adrianne Reiners:** > Hello - Thanks for taking the time to provide us with a review! We're so happy to hear our options and features are saving you time! It sounds like a bulk edit option for shifts may be helpful! Feedback like this is really helpful for us as we consider changes to the product! Thanks for sharing this with us! - Adrianne ### 32. Everything we need! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin W. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about When I Work?** The ability to organize employees by department and job function. The mobile app is great for quick reference and changes to schedules. **What do you dislike about When I Work?** Setup is a little difficult for more complex organizations (multiple departments, job positions, etc.). **Recommendations to others considering When I Work:** When I Work has really helped us create organization, structure, and accountability for our business. It even helped us identify that we needed to hire more people to fill all the positions and shifts necessary to reach our goals! **What problems is When I Work solving and how is that benefiting you?** We are able to ensure that we have adequate coverage for all positions and shifts needed. The OpenShift feature works great and allows for any qualified employee to pick up an extra shift. **Official Response from Adrianne Reiners:** > Hey Justin - Thanks so much for this awesome 5 star review! It's fabulous to hear that our features are helping keep your team accountable and providing insight into your operations, like hiring! If you ever have questions about set up, or managing your teams, we're here to help! Thanks again - Adrianne ### 33. Convenient and considerate scheduling procedures. **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew C. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about When I Work?** You can put in very specific, complicated, repeated availability and requests off in a way that's minimally invasive to your workplace. It displays shifts and hours worked, giving me super fast access to important data that I need. It's incredibly intuitive to use and uses language that respects employees as individuals while also conveying our duty to our business. The app is effective and polite. **What do you dislike about When I Work?** The app has quite an extensive layout where you can put in information about yourself, including contact information or photographs. You can keep it hidden, but it seems like a slightly strange choice or something easy to miss. Because of this, several of my coworkers appear blank and sometimes it can be difficult to tell the day's schedule apart because of this. This is only an issue when looking at the team schedule, not at my own. I've also noticed that, when I change my availability, the app will prioritize older preferences over newer ones, meaning I have to delete my old availability before I can add a new one rather than just change it outright. **Recommendations to others considering When I Work:** When I Work is incredibly useful for branches of large companies or relatively small businesses to compile scheduling materials in one place. If you have an inefficient system now (or none at all), it would definitely be worthwhile to switch to this platform. **What problems is When I Work solving and how is that benefiting you?** Before using When I Work, my employer was emailing out a table with the week's schedule. All requests or changes in availability had to run directly through management, which created the potential to lose information. Using this external resource gives everyone a much simpler and more intuitive interface for scheduling. It has also created a useful common space for all scheduling concerns, limiting the potential for miscommunications and somewhat formalizing the scheduling process. **Official Response from Timothy O:** > Hello Andrew, Thank you for taking the time to provide your thoughts on our app. We're glad to hear that you've found the app simple to be intuitive and effective! We appreciate your feedback on the Availability feature. Older preferences would need to be adjusted or deleted if a new preference would create a conflict. On the issue of profile information, we would be happy to assist your coworkers with filling in their information! We would just ask that they submit a ticket with us here: https://help.wheniwork.com/submit-a-ticket/ Please feel free to contact us as well if we can help with anything! Warmly, Tim ### 34. WheniWork makes scheduling easy **Rating:** 4.5/5.0 stars **Reviewed by:** Lyndsey G. | In House Counsel, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about When I Work?** The ability to change views to look at the schedule from various viewpoints helps us ensure that the correct managers are scheduled and that each shift has the right number of people per work area. **What do you dislike about When I Work?** Making changes to the schedule could be easier, but it’s one of the best I’ve found so far. When making lots of changes to a weekly schedule, it’s a pain to have to click to open each individual’s shift to edit or delete it. **What problems is When I Work solving and how is that benefiting you?** Communication to the entire team about the schedule is so much easier. Pre-Covid, everyone was on a set schedule so changes to the schedule are communicated verbally. Since Covid, we had to rework our entire workforce and shift structure and communicating those changes would’ve been impossible without this software solution. I’m so glad we implemented it when we did! **Official Response from Adrianne Reiners:** > Hi Lyndsey - Thanks for taking some time to share a review with us! It's awesome to hear that our view options have been so helpful! We're always open to feedback, and I can definitely understand how a bulk edit option may be helpful! Thanks again for the awesome review! - Adrianne ### 35. Easy to Use and Staff Loves it **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley P. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about When I Work?** I like the ease of scheduling, saving templates and shifts, staff swaps and requests off. Also, the ability to easily calculate hours and print each weekly schedule. **What do you dislike about When I Work?** The mobile app has much less functionality than the desktop version. Also, the timezones aren't accurate when we edit each individual shift. it defaults to CST instead of our time zone, EST. **What problems is When I Work solving and how is that benefiting you?** Time it takes to schedule. Staff communication. Benefits of team building, see your colleagues, messaging and simple swaps make it easier to manage. Employees have a lot in their hands to control. Booking days off is a breeze with this system. **Official Response from Adrianne Reiners:** > Hey Ashley - Thanks for the 5 star review and sharing some feedback with us! It's great to hear that all our features and scheduling shortcuts are making things so easy for you and your team! If there is an issue with the timezones, we're here to help! Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Thanks again - Adrianne ### 36. Awesome APP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** The fact I can see when my staff log in late, and if they go over their hours. **What do you dislike about When I Work?** The cost of the app, wish it was cheaper **What problems is When I Work solving and how is that benefiting you?** Monitoring my staffs hours **Official Response from Bill Austin:** > Hello, Bill here from When I Work Customer Care. We appreciate the kind words about our product! As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Bill ### 37. Scheduling and the hassles that join them **Rating:** 3.5/5.0 stars **Reviewed by:** Mark B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about When I Work?** I like the ability to have the same schedule for a long period of time. **What do you dislike about When I Work?** I do not like that you cannot type into the date for the template to repeat. I think the photo should be available on the android and desktop app as well. Also GPS should an added feature to watch where employees go. **Recommendations to others considering When I Work:** n/a **What problems is When I Work solving and how is that benefiting you?** My problem is they are still not clocking in correctly in the first place but once it is done correctly I will have an up to date time and able to control overtime more. **Official Response from Adrianne Reiners:** > Hello Mark - Thanks so much for taking some time to share a review with us! It's great to hear that you're enjoying features we offer like repeating shifts, and the ability to schedule into the future! We're always open to feedback on how we can improve and suggestions like this are helpful for our team as we consider changes to the product! Thanks again! - Adrianne ### 38. What a difference...in all the right ways! **Rating:** 4.5/5.0 stars **Reviewed by:** Chris E. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** The user friendly screens and system. Great scheudling **What do you dislike about When I Work?** The jump from 5 to 10 employees, no inbetweens. **Recommendations to others considering When I Work:** Do it! **What problems is When I Work solving and how is that benefiting you?** Ease of booking. **Official Response from Bill Austin:** > Hello Chris, Bill here from When I Work Customer Care. Thank you for the feedback on our product! We greatly appreciate the time you've taken to review our software. As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Bill ### 39. Convenient to use, app a plus **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** It's quick to schedule shifts with the templates and use of the app. **What do you dislike about When I Work?** I'd like to see a list of all shifts for an employee in a page view rather than a calendar view. **Recommendations to others considering When I Work:** It's a great site for affordable cost **What problems is When I Work solving and how is that benefiting you?** I don't have to remind my employees because they can check the app for when they work **Official Response from Bill Austin:** > Hello, Bill here from When I Work Customer Care. Thank you for the feedback! We're always looking for ways to improve our product and the features offered. As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Bill ### 40. When I Work, works. **Rating:** 3.0/5.0 stars **Reviewed by:** Bridget M. | Center for Teaching and Learning, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2020 **What do you like best about When I Work?** I like that I was able to set a free version initially. During Covid-19 I had to get creative with scheduling and time management for employees . I also had to pick a platform that was budget friendly. I have only used it for scheduling and not the payroll tracker, as we have an internal system that does that. The scheduling was nice. I add their email, they get a link and it is done. It even sends notification of when they are supposed to be there. It also allows them to Clock In, with a couple of variances you can set for accountability. **What do you dislike about When I Work?** Honestly, I have not had a negative experience yet. Maybe the amount of emails that they send.... **What problems is When I Work solving and how is that benefiting you?** Remote employee time tracking. Device confirmation when they clock in. Visible schedule to a large group and easy communication between staff and admin. **Official Response from Timothy O:** > Hello Bridget, Thank you for your review. We're glad to hear that When I Work has been helpful as your team navigates the COVID-19 pandemic. On the topic of email notifications, I would recommend adjusting your Alert Preferences to exclude the types of notifications you do not need. This can help to reduce the number of emails you receive from us. I've linked an article on these preferences to this message. Please feel free to contact us at https://help.wheniwork.com/submit-a-ticket/ if we can help with anything! Warmly, Tim ### 41. I’ve used WhenIWork for over 10 years and 2 businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Brian G. | Owner Amazon DSP, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2020 **What do you like best about When I Work?** Ease of scheduling a large team, communication with the team, and user friendliness of the whole site **What do you dislike about When I Work?** I wish the app was a little more robust for the owner. It loses quite a bit of functionality compared to the website **What problems is When I Work solving and how is that benefiting you?** I save a lot of time with scheduling over using spreadsheets. It also helps and adds to my own business’ professionalism **Official Response from Adrianne Reiners:** > Hello Brian - Thanks so much for taking the time to share a 5 star review with us, and for the time you've been using When I Work! It's great to hear that we're helping save time during your scheduling processes! We'd love to hear the details around what we could update with the mobile app for you and other managers. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Thanks again - Adrianne ### 42. Super user friendly and straight forward. Switched from a competitor and couldn't be happier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** How easy it is to use, very use friendly and easy to use. **What do you dislike about When I Work?** Cannot easily copy shifts while making a schedule **What problems is When I Work solving and how is that benefiting you?** To helpful to be able to make scheduled efficently. **Official Response from Bill Austin:** > Hello! Thank you for the feedback! We love hearing how our software helps our users! To copy a shift, hold the control key (or the command key if on a Mac) and click the shift you want to copy, then drag it to any cell. I've added a helpful article on scheduling shortcuts! As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. https://help.wheniwork.com/articles/saving-time-with-scheduling-shortcuts/ -Bill ### 43. Time clock management **Rating:** 5.0/5.0 stars **Reviewed by:** Monique D. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about When I Work?** The online clock and warnings on OT It replaced an old system and this one meets all our needs **What do you dislike about When I Work?** The refresh screen and disconnects from any screen **What problems is When I Work solving and how is that benefiting you?** Less scheduling questions and conflicts or changes to track **Official Response from Adrianne Reiners:** > Hi Monique - Thanks so much for this 5 star review! Happy to hear that our options and features meet all your workplace needs! If you, or your team are running into an issue being disconnected, we're here to help! Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Thanks again for the review! - Adrianne ### 44. When I Work review by Máté **Rating:** 5.0/5.0 stars **Reviewed by:** Máté G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2020 **What do you like best about When I Work?** Almost everything. When I first switched to When I Work, I couldn't believe that such a modern and streamlined way of organizing shifts in a company exists. **What do you dislike about When I Work?** I can't name anything, after living with the old, ask and then fiddle with an excel every week system, everything about When I Work seems dreamlike, even after months of use! **Recommendations to others considering When I Work:** It makes everything about organizing your company so much easier, so please, if you are reading this and not using it yet, switch to it you will be extremely thankful for that! **What problems is When I Work solving and how is that benefiting you?** We are manadging our companys shifts and daily schedules with it. **Official Response from Timothy O:** > Hi Máté, Thank you for your review! We're glad to hear that our app has helped to reduce the friction caused by your previous 'ask and then fiddle with an Excel every week' system! Please feel free to contact us at https://help.wheniwork.com/submit-a-ticket/ if we can help with anything in our software! All the best, Tim ### 45. Easy to navigate through **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2020 **What do you like best about When I Work?** I like that I can see the shifts I will be working and whom I will be working with on the main page. **What do you dislike about When I Work?** I dislike that I cannot view my hours worked in one pay check period. **What problems is When I Work solving and how is that benefiting you?** I am using When I Work to view my work schedule. I have realized that you are able to sync the application with your phone calendar to be able to view your schedule there, too. **Official Response from Timothy O:** > Hello, Thank you for your review! We're glad to hear that you have enjoyed the scheduling and calendar syncing features of When I Work! If your team uses Attendance in When I Work, you can view your worked hours on the Timesheets page. I've linked a helpful article to this message. If we can help with anything else, please feel free to contact us here: https://help.wheniwork.com/submit-a-ticket/ Warmly, Tim ### 46. Simple, affordable Scheduling Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Benjamin P. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about When I Work?** The customer support is excellent, and the interface is intuitive. **What do you dislike about When I Work?** I would like more flexibility around what you can do with job sites, and an easier way to identify different jobsites. **What problems is When I Work solving and how is that benefiting you?** When I Work allows us a central place to collaborate on scheduling across many job-sites, and the user interface allows for easy visualization and editing of shifts. **Official Response from Adrianne Reiners:** > Hi Benjamin - Thanks for taking a moment to share a review with us! It's great to hear that our team has provided you excellent support and that your finding our software intuitive and easy to use! We'd love to chat more about what you're missing from the Job Sites! Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can assist! Thanks again - Adrianne ### 47. User-friendly and easy to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Kadee C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2020 **What do you like best about When I Work?** The ease of use and being able to view my current and previous timesheets in real-time. **What do you dislike about When I Work?** It tends to freeze on iPhone and requires a hard close frequently which can sometimes cause my time to be off by a minute. That is difficult with a job where you earn negative attendance points if you are just one minute late. **Recommendations to others considering When I Work:** Give it a try it's the best time management software I've ever used for logging in and out for my shift and for lunch breaks. **What problems is When I Work solving and how is that benefiting you?** I love not having to manually keep track of my time. It has made my life so much easier keeping track of my hours and lunches than any other system I have previously used. ### 48. Great Scheduling System. **Rating:** 4.5/5.0 stars **Reviewed by:** Khloe F. J. | Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2020 **What do you like best about When I Work?** The user interface is simple and one thing is oriented, so it is easy to move from the Web site, browser tab or phone app. Adding unpaid free time to the scheduling feature enables us, in general if I job was an excellent tool, to delete unnecessary applications like e-mail. **What do you dislike about When I Work?** I couldn't use a working chat because my phone and computer never loaded messages – the software and desktops can be a little sluggish. Aside from that, I like the program pretty much. **Recommendations to others considering When I Work:** This incorporates many methods to produce impressive tracking performance. You will find out about every day where the employee is and what he did. The workers can also add time card information. **What problems is When I Work solving and how is that benefiting you?** I've always received real-time updates, and every time I contact your customer service, I answer my questions with great diligence from the start. For multi-customer projects I track hours available, break down tasks, and get the best sense of my time. It helps me to see where my time will mean that my money can be invested wisely so that such arrangements will be good for my flat rate retention customers. ### 49. Does almost everything I'd like **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about When I Work?** Ability to have multiple locations and sort by location **What do you dislike about When I Work?** Would prefer 1 central location to see available shifts (open and dropped) together. Would like to be able to enter what coverage a site needs and it tell me if there are gaps. For example, I need 4 people 8-5 at a site. But 11-2 I currently only have 3 scheduled. A way for it to tell me there is a gap **What problems is When I Work solving and how is that benefiting you?** Multiple people across Multiple locations **Official Response from Adrianne Reiners:** > Hi there - Thanks so much for sharing this feedback with us! I can definitely see how having the ability to view gaps in all your schedules may be helpful in finding coverage and employees to work shifts! It's nice to know that our features are helping with managing your teams in multiple locations! Thanks again for sharing this feedback with us! - Adrianne ### 50. Incredible tool to manage tasks and functions **Rating:** 5.0/5.0 stars **Reviewed by:** Eleonora A. | Finance Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2019 **What do you like best about When I Work?** The user interface is simple and focuses on one thing, and switching between the web application, the browser tab, and the phone app is straightforward, without any issues. Adding unpaid time off to the scheduling feature allows us to eliminate unnecessary software like organizational emails; overall, When I Work has been an incredible tool that makes my life easier and free from the stress of having to do everything manually and on my own. On the other hand, I can help clients when I'm not working, I don't have to be tied to the office all day. **What do you dislike about When I Work?** The way reports are made could be improved, allowing them to be more in-depth instead of simple. **Recommendations to others considering When I Work:** With employees reviewed every hour, it helps me reliably test the time spent on their tasks. It is a program that combines multiple tools to provide surprising results in terms of tracking. For any day, you can find out where your employee is and what they were specifically doing. The employee can also add notes to their time card. **What problems is When I Work solving and how is that benefiting you?** When I Work has been a diligent program from the beginning, continuously providing real-time reports and giving excellent responses to my questions every time I contact their customer service. I track available hours for multiple client projects, breaking down tasks to get the best idea of where my time is going. For my flat-rate retainer clients, this allows me to see where my time is going to ensure that my time is spent best and that those agreements are profitable. ## When I Work Discussions - [How can I interface with my Scheduling Coordinator about requests other than time off?](https://www.g2.com/discussions/how-can-i-interface-with-my-scheduling-coordinator-about-requests-other-than-time-off) - 3 comments, 2 upvotes - [Are you considering a clock in and out function for the program?](https://www.g2.com/discussions/are-you-considering-a-clock-in-and-out-function-for-the-program) - 1 comment, 1 upvote - [Can you make a better integration with Zapier](https://www.g2.com/discussions/52196-can-you-make-a-better-integration-with-zapier) - 1 comment, 1 upvote - [How do I update the same item across all or multiple shifts in one schedule without changing all manually/individually?](https://www.g2.com/discussions/32993-how-do-i-update-the-same-item-across-all-or-multiple-shifts-in-one-schedule-without-changing-all-manually-individually) - 2 comments, 1 upvote - [Do you have a location where people can submit improvements?](https://www.g2.com/discussions/32967-do-you-have-a-location-where-people-can-submit-improvements) - 1 comment, 1 upvote - [View When I Work pricing details and edition comparison](https://www.g2.com/products/when-i-work/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-04+06%3A36%3A22+-0500&secure%5Bsession_id%5D=9fbd5c60-3111-4ffe-bdbd-f165a4b91ef8&secure%5Btoken%5D=504be02b02a2bc608cd2b5e39e8d6d5ad1da260a0bdbd0f978572bd088441ab2&format=llm_user) ## When I Work Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [OnPay](https://www.g2.com/products/onpay/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) ## When I Work Features **Automation** - Process Automation **Platform Basics** - Reporting - Dashboard - Performance **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Content** - Automation - File Sharing **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top When I Work Alternatives - [Deputy](https://www.g2.com/products/deputy/reviews) - 4.6/5.0 (647 reviews) - [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) - 4.3/5.0 (1,055 reviews) - [Homebase](https://www.g2.com/products/homebase/reviews) - 4.6/5.0 (529 reviews)