# When I Work Reviews **Vendor:** When I Work **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 381 ## About When I Work When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error. Get started with a 14-day free trial now. ## When I Work Pros & Cons **What users like:** - Users appreciate the **ease of use** of When I Work, simplifying scheduling and communication for large teams. (62 reviews) - Users appreciate the **efficient scheduling** capabilities of When I Work, simplifying management for large teams. (44 reviews) - Users appreciate the **scheduling ease** of When I Work, enhancing workflow and communication among their large teams. (43 reviews) - Users appreciate the **time-saving integration** of When I Work, significantly reducing hours spent on scheduling and timesheets. (25 reviews) - Users love the **one-click auto-scheduling feature** of When I Work, drastically reducing scheduling time and enhancing organization. (22 reviews) - Simple (22 reviews) - Helpful (21 reviews) - Users find When I Work to be **intuitive and user-friendly** , making schedule management seamless for all parties involved. (21 reviews) - Time Tracking (19 reviews) - Easy Setup (16 reviews) **What users dislike:** - Users often face **scheduling issues** such as overwhelming notifications and difficulties in managing shifts effectively. (15 reviews) - Users express frustration over **missing features** like advanced forecasting, customization options, and payroll integration. (10 reviews) - Users experience **software bugs** that hinder functionality, causing frustration and impacting overall efficiency with When I Work. (10 reviews) - Users find the **limited features** in When I Work hinder effective scheduling and advanced reporting capabilities. (9 reviews) - Users experience **notification issues** with When I Work, citing overwhelming alerts and occasional delays in receiving them. (9 reviews) - Poor Notifications (9 reviews) - Users express concern over the **app's performance** , noting frequent crashes and glitches that impact reliability. (8 reviews) - Users desire more **customization options** in When I Work, particularly for scheduling and reports, to fit their needs. (8 reviews) - Users experience **mobile app limitations** , including crashes and confusion in sharing features, impacting usability and efficiency. (8 reviews) - Poor Interface Design (6 reviews) ## When I Work Reviews ### 1. It's an okay scheduling program **Rating:** 2.0/5.0 stars **Reviewed by:** Joshua K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about When I Work?** The actualy scheduling program is strong enough for my needs and stragihtforward. **What do you dislike about When I Work?** The chat funcation is one of the worst things about this program. Messages get deleted before sending, messages don't get sent at all, and no amount of support tickets helps this problem. **What problems is When I Work solving and how is that benefiting you?** It gives an easy and clear place for staff to see their shifts. **Official Response from Ky D:** > Hi there Joshua, Ky here from the Customer Care team at When I Work. I wanted to follow-up to thank you for your feedback. We hear you on WorkChat and wanted to share that improving both the speed and reliability of our software is one of our team's highest priorities. We really appreciate you taking the time to share your experience. If you'd like for us to take a closer look into the issues you're seeing with WorkChat please submit a ticket anytime by visiting https://help.wheniwork.com/submit-a-ticket/. We are happy to help! Thank you for being a part of When I Work, Joshua! Warm regards, Ky ### 2. Great for scheduling our workers **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy A. | Business Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2024 **What do you like best about When I Work?** They have everything we need for scheduling our staff. **What do you dislike about When I Work?** I wish they had a way for our clients to login and see the schedule for their site. **What problems is When I Work solving and how is that benefiting you?** Keeping track of many workers at different sites **Official Response from Sarah B:** > Hello Cindy, Sarah here from the Team at When I Work. Thank you for taking the time to review the When I Work product. We are thrilled to hear that When I Work is making scheduling and managing staff across different sites easier for you and we appreciate your feedback. Although not currently available, I can see how it may be useful for your team as well as others to have an external calendar link that can be shared with clients so that they can see the schedule for their site. We appreciate valuable suggestions like this as we consider enhancements and future updates to the product. Please don't hesitate to reach out to our Care Team with any additional questions, concerns, or feedback. You can submit a ticket anytime by visiting https://help.wheniwork.com/submit-a-ticket/. We are happy to help! Take care, Sarah ### 3. Good for Timekeeping and simple scheduling **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about When I Work?** Clocking in & out feature was what we needed it for **What do you dislike about When I Work?** No smart forecasting or scheduling to understand how many people we needed online each day for ticket volume. **What problems is When I Work solving and how is that benefiting you?** Clocking in and out to pay out hours worked **Official Response from Shab M:** > Hi there, Shab here from When I Work. Thank you so much for your wonderful review! We are delighted to see that you are enjoying the app. Our Customer Care team would be happy to provide you with more information about Forecast tools and any other general questions you may have, if you can please submit a ticket at: https://help.wheniwork.com/submit-a-ticket/. We look forward to hearing from you! Warmly, Shab ### 4. Time consuming and cumbersome. Extremely difficult to use. Actually hate it. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2023 **What do you like best about When I Work?** There are absolutely no upsides. There are too many features. **What do you dislike about When I Work?** No written step by step instruction manual to refer to, support takes 3 days to respond, impossible to navigate, wastes so much time. It is worse than useless, because it is so high maintenance. I really hate this program and process, **What problems is When I Work solving and how is that benefiting you?** It creates problems in every step of the process. The employees can't log in. Schedules change all the time, so either the program send a useless message, or the schedule has to changed to match. The program is impossible to navigate. the process wastes so much time, that is needed elsewhere. There are no benefits to this program at all. Only issues, problems and frustration. **Official Response from Jeremy S:** > Hi there! Jeremy here with the Care Team at When I Work. Thanks for taking the time to review our app. I can absolutely understand the frustration. Our intention isn't to cause any friction. We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work. Additional I have did want to add this helpful link https://help.wheniwork.com/training/manager-training/ which provides short videos about configuring your account and optimizing the Scheduler for your business. Customer Care offers support through chat and email tickets as this enables us to thoroughly investigate your issue through the use of links, images, or videos that help describe how to use the app in detail as well as offer our services in a timely manner. We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help. Best, Jeremy ### 5. Beware- WIW is afraid to talk to customers! **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2023 **What do you like best about When I Work?** The user interface. The tracking of hours in different ways. Timesheets. What they are trying to accomplish. Someone reponse to the chat quickly but sometimes there is a delay. **What do you dislike about When I Work?** Not quite as straight forward as it looks. The webinar was useless. I have read /watched anything they sent my way but I have nuaces that I need help with. I have asked easily 8+ times for someone to simply call me so I can get over the hump of my frustrations. The response is always "we want to track our conversations." I am sure they record calls and could probably learn a TON from simply finding out what is tripping me up. Instead, they keep typing and not calling. I do not understand why a company would be afraid to actually talk to a customer especially one that as has asked for help and really could show them were people might get lost. **What problems is When I Work solving and how is that benefiting you?** Scheduling staff in a more simple way. **Official Response from Farrah Choi:** > Hi there! Farrah here with the Care Team at When I Work. Thanks for taking the time to review our app. I can absolutely understand the frustration. Our intention isn't to cause any friction. We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work. Customer Care offers support through chat and email tickets as this enables us to thoroughly investigate your issue through the use of links, images, or videos that help describe how to use the app in detail as well as offer our services in a timely manner. We definitely want to improve your experience, so if there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help. Kindly, Farrah ### 6. Easy to manage and use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about When I Work?** I really enjoy the app! It makes managing my team easy **What do you dislike about When I Work?** Sometimes its a bit tedious...maybe there are some short cuts that I'm unaware of **What problems is When I Work solving and how is that benefiting you?** Keeps my team organized and easily able to communicate shift coverage **Official Response from Ky D:** > Hi there, Ky here from the Customer Care team at When I Work. I'm following up to thank you for you're kind words and awesome review. We're thrilled to hear that the app has help making manage your team easier and has also helped with shift coverage! If you'd like us to take a closer look into potential shortcuts please feel free to submit a ticket anytime by visiting https://help.wheniwork.com/submit-a-ticket/. We are happy to help! Thank you for being a part of When I Work! Warm regards, Ky ### 7. When I Work for the Win! **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about When I Work?** When I Work has helped greatly in my organization in the past month we've been using it. It's helped our multiple departments become organized and maintain time off requests in a more centralized location. The app and real-time updates helps limit the need for us to print out paper schedules that become out of date quickly, causing less confusion when employees call out or take time off that wasn't on the schedule. **What do you dislike about When I Work?** I think the biggest issue that we have with When I Work is the fact that we don't have the ability to schedule breaks in a clear way. I think that if we are given the ability to schedule employee breaks and if they're reflected in the schedule, it would help greatly for companies that have the need to schedule breaks. **What problems is When I Work solving and how is that benefiting you?** When I Work is solving the need to print out new schedules and send out emails everytime there is an update to it. My department alone manages 24 employees, so we often need to make revisions. **Official Response from Shab M:** > Hi Samuel, Shab here from When I Work. Thank you so much for the wonderful review! It's wonderful to hear that When I Work has contributed so greatly to your business! If you would like additional assistance with scheduling breaks, please reach out to our Customer Care team at https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to assist you. Thank you as well for the feedback regarding breaks - it is greatly appreciated as we love learning how we could help make shift work awesome for you! Warmly, Shab ### 8. Used for years over multiple departments **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about When I Work?** Creating and communicating the schedule to staff is very easy, as is making adjustments to shifts, which we have to do quite often. All shifts can quickly be communicated to staff, and the app is very user-friendly for the team. **What do you dislike about When I Work?** The app is not as easy to use on the management end for scheduling as the desktop version, due to the large number of shifts and locations we need covered. So when I need to review the schedule / coverage as a manager, it is best to do it from a desktop computer. **What problems is When I Work solving and how is that benefiting you?** We have many departments using WhenIWork and many team members within each department. It has helped us to streamline the scheduling process, identify gaps, and have more effective communication about the schedule with our teams. **Official Response from Shanyce S:** > Hi There! Shanyce here from When I Work. Thank you for leaving us feedback on how the app is working for you and your scheduling needs. We are glad to hear that the app is easy to use when communicating with staff. If you or your management team are experiencing any behavior with the app please don't hesitate to reach out to us by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can further assist and get this resolved. We appreciate your review! Please let me know if you have any additional questions. Kindly, Shanyce ### 9. I knew exactly when I had to work! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about When I Work?** It is very convenient for the on the go human. I cannot count the number of times I just didn't know what shift I was working when I first started. I was also able to see who was working with me and what shifts had been given up. **What do you dislike about When I Work?** I really loved it so I don't really have anything negative to say about it. Except we did have to move on to a new software. But if we are ever asked if we want it back, I'll be the first to say bring it back! **What problems is When I Work solving and how is that benefiting you?** Definitely helping me out when I don't know when I'm working. If my co-worker contacted me because they weren't in Wi-Fi or just unable to to log in. I was able to let them know when they worked too! **Official Response from Kib K:** > Hey there, Kib here from the When I Work Customer Care Team. We're so glad that you enjoyed using the When I Work app. I'm glad to hear it made a positive improvement in managing your schedule and daily routine. Our team will always be here if you ever have additional questions or if your new workplace considers us in the future. Take care! ### 10. New User **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2023 **What do you like best about When I Work?** Approving Timesheets and adding sick time is very quick and easy. I also like how you can see on the schedule what employees are scheduled for shifts at more than one location during the week. **What do you dislike about When I Work?** I would like to be able to see on the app, with a quick glance at the scheduler tab, who is currently clocked in/out and at what time they came/left. I would also like the app to default to the current day on the scheduler tab. **What problems is When I Work solving and how is that benefiting you?** Makes scheduling and timekeeping quick and easy **Official Response from Natalie B:** > Hello, Natalie here with the Customer Care team at When I Work! Thank you for taking the time to leave a rating and review. We're happy to hear When I Work could help speed up your workflow when approving timesheets. As far as seeing which employees are clocked in at a glance, there are a couple of places that might be helpful for what you're looking to do. On the web app, the Time Tracker allows you to view which employees are scheduled and clocked in for the day: https://help.wheniwork.com/articles/using-the-time-tracker-computer/ In the mobile app, the "Employee Activity" section of the Dashboard displays a list of people scheduled to work that day; this section can be tapped to view the entire list. Android Dashboard: https://help.wheniwork.com/articles/using-the-dashboard-android/ iOS Dashboard: https://help.wheniwork.com/articles/using-dashboard-iphoneipad/ If there are any questions or issues that we can assist with, don't hesitate to reach out to us at https://help.wheniwork.com/submit-a-ticket/ - we're here to help. Best, Natalie ### 11. Love this APP **Rating:** 5.0/5.0 stars **Reviewed by:** Kirk R. | M, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about When I Work?** Easy to use. Everything is easily accessible. Everything is at my fingertips. **What do you dislike about When I Work?** It's not tied into our Paylocity APP. I have to request time off in a different APP. **What problems is When I Work solving and how is that benefiting you?** We pretty much all work remotely, so this is very convenient for us to access anywhere at any time. **Official Response from Kib K:** > Hey Kirk, We're so glad that you're enjoying the App and that it's working out for you and your team members! Thanks for letting us know that you could benefit from a Paylocity App Integration. We review all feedback to ensure we're continuing to find ways to improve the WIW experience. Thanks again for this review! ### 12. Simple and effective way to schedule employees **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy P. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about When I Work?** I like the ability to be able to copy the previous week's schedule as I have core employee whose schedule does not change.when I work is better than other systems I have used. **What do you dislike about When I Work?** Sometimes the system can be glitchy from time to time. This is something that I dislike as having so many employees I rely on this to work quickly and efficiently so I can get the weeks schedule done. **What problems is When I Work solving and how is that benefiting you?** When I Work is helping me save labor and time with how quickly I can create and post schedules. It allows me to focus my time on the bakery more instead of taking hours to do a schedule. **Official Response from Chelo Ojeda:** > Hello Jeremy, Chelo here from When I Work. Thanks for your time in sharing this feedback with us! I'm glad to hear that you're finding the feature to copy shifts useful and an efficient way to schedule. We can help resolve any issues you're experiencing if you submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you, Chelo ### 13. I've recommended WIW for 5 years! Great platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Andre K. | Association Director of Sports, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about When I Work?** I love the mobile app experience, and I enjoy the scheduling aspects when it comes to larger groups of staff spread out among different work locations. It's a great platform! **What do you dislike about When I Work?** The only thing I dislike about the app is that I cannot set alert preferences for staff, and to my knowledge, I can't control if they get a text message reminder for a shift. **What problems is When I Work solving and how is that benefiting you?** Working for a large business with 21 different work sites for my highschool staff, it's an absolute game changer to be able to import staff, get them signed up, and on a schedule with checklists and communication from supervisors within minutes. **Official Response from Chelo Ojeda:** > Hello Andre, Chelo here with When I Work. Thanks for your nice feedback! We appreciate hearing from you and are glad to know that the registration and onboarding process for the workplace has gone smoothly with importing! I can certainly see having the option to enable specific alert preferences on behalf of all users would be beneficial for your workplace. We do look to user feedback when considering future updates and enhancements, so I appreciate you reaching out about this! Thanks again for your time. Best, Chelo ### 14. Great tool for anyone that needs to save time on making their team's schedule!! **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas P. | Director of Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about When I Work?** The app is straightforward to use for both the employer and the employee. I certainly recommend it to everyone. Thank you When I work for being there for us, I really appreciate it! **What do you dislike about When I Work?** I really can't think of any, When I work is really for everyone, accessible, fast, easy to use and cheap! If you don't already use it, don't wait any longer to start using it! **What problems is When I Work solving and how is that benefiting you?** Helps us schedule the team but also allows to let people choose the shifts they want, swapping or dropping shifts if they aren't available so it offers to save a better balance! **Official Response from Chelo Ojeda:** > Hello Lucas, Chelo here with When I Work. Thank you for the awesome review! We are happy to hear When I Work has made processing shift requests for users simple and that the workplace is finding it easy to use. Your time is appreciated. Kindly, Chelo ### 15. When I work review **Rating:** 5.0/5.0 stars **Reviewed by:** Kate Lynne M. | Player Support Shift Lead, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about When I Work?** It's very easy to use and easy to navigate. Simple yet elegant design **What do you dislike about When I Work?** So far, all is good. Nothing to dislike. **What problems is When I Work solving and how is that benefiting you?** It tracks my attendance and leaves. **Official Response from Kib K:** > Hey Kate, We're so glad that you're enjoying WIW and having a great experience. Thank you so much for leaving this review! ### 16. When I Work shortens the hours I need to spend scheduling my staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard G. | Food Service Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about When I Work?** When staff Commits to work and pick their shifts, they are more likely to show up. **What do you dislike about When I Work?** The start up is not easy if time is limited I ended up with three accounts before I could finish and now I can't log back into the other accounts I started. Help staff will not delete them but I can't log in and delete them. **What problems is When I Work solving and how is that benefiting you?** Keeping track of schedule. Tracking employee's availability. Shifts get filled without making phone calls. **Official Response from Farrah Choi:** > Hello Richard, Farrah here from When I Work. Thank you for your time in sharing this feedback with us! I'm glad to hear that you're finding the features to track availability and schedules useful and beneficial! We can help resolve any issues you're experiencing if you submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you, Farrah ### 17. User-Friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Warren M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about When I Work?** I really like the app. I like how my employees can request time off, pick up shifts, etc all in one interface **What do you dislike about When I Work?** I don't dislike anything as of yet. Everything has been working smoothly! **What problems is When I Work solving and how is that benefiting you?** When I Work is helping fill shifts when they become available by notifying all employees. It is also helping keep track of request off dates. **Official Response from Chelo Ojeda:** > Hi Warren, Chelo here with When I Work. Thanks for taking the time to share this feedback with us! I'm glad to hear that your team has been utilizing OpenShifts for scheduling and finding the time off request feature useful. Have a great day, Chelo ### 18. great tool overall, but I've not sent enough time on it yet to review efficiently. **Rating:** 2.5/5.0 stars **Reviewed by:** Moussa B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about When I Work?** Being able to manage payroll budgets from far and the agility of the tool. **What do you dislike about When I Work?** Not sure as off yet , I need more time using it to be able to answer this question **What problems is When I Work solving and how is that benefiting you?** Preventing the team from going over budget when scheduling there associates **Official Response from Kib K:** > Hey Moussa, Thank you so much for leaving this review. If there are any particular questions that you need regarding the setup of your WIW account, please feel free to let us know on live chat and we'll be glad to get you onboarded successfully! ### 19. Very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke H. | Dispatch Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about When I Work?** How easy it is to do scheduling and make master schedules with the option to repeat shifts and create templates. **What do you dislike about When I Work?** It doesn't always keep the color scheme. **What problems is When I Work solving and how is that benefiting you?** When I Work makes it easy to repeat custom schedules so I don't have to keep hard copies **Official Response from Chelo Ojeda:** > Hi Brooke, Chelo here with When I Work. Thanks for your time in leaving this review. I'm happy to hear that your workplace is able to schedule efficiently by utilizing the repeating option or scheduling directly from shift and schedule templates. Your feedback is appreciated! Thank you, Chelo ### 20. Great scheduling software! **Rating:** 5.0/5.0 stars **Reviewed by:** Amy K. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2022 **What do you like best about When I Work?** When I work is easy to use! Scheduling is also made easier for the managers in the company. **What do you dislike about When I Work?** There is nothing that I dislike about When I Work. **What problems is When I Work solving and how is that benefiting you?** When I Work makes scheduling easy by letting us color code employees based on skill level. **Official Response from Chelo Ojeda:** > Hello Amy, Chelo here with When I Work. Thanks for taking the time to share this feedback with us! I’m happy to hear that you’re finding the mobile app easy to use and utilizing color coding when scheduling! We appreciate your time in leaving this review. Warmly, Chelo ### 21. When I Work filled a need **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2023 **What do you like best about When I Work?** It was easy to to setup and get running in a spot where we needed a good scheduler **What do you dislike about When I Work?** When I work lacked the integration power we were looking for to grow **What problems is When I Work solving and how is that benefiting you?** Scheduling for multiple teams and locations **Official Response from Kib K:** > Thank you so much for this feedback. We have some details regarding Payroll Integrations here: https://help.wheniwork.com/articles/integrating-with-a-payroll-processor-computer/. If there's anything that we can assist with regarding Integrations and how we can streamline this process, please let us know and we'll be glad to help! ### 22. Definitely better that what I was doing before. **Rating:** 3.0/5.0 stars **Reviewed by:** Lauren L. | Owner/ Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about When I Work?** Scheduler has some effective features that allow you to click and populate instead of typing. Once the templates are set up it's easy to save and publish the schedule. The support and help centre are fabulous, the support cast may not have clear solutions to my questions but are quite amiable. **What do you dislike about When I Work?** Although the platform is practical and saves time, not all the features are conducive to my business model, so I have to tailor it with "workarounds," which I shouldn't have to do. Clock-in and clock-out feature has proven to work only 60% of the time. This is an important feature that costs extra, so it should have a 95% accuracy (I think). If I move an assigned shift without reassigning it to another employee and replacing it, I have to get the original employee to reconfirm the shift. Notifications should be more "IN YOUR FACE", when new shifts or messages are sent. They should pop up on the home screen or within the app. Most of my team are not seeing the notifications clearly and have to prompt them (via text) to go looking for them on their phone (which defeats the purpose of the notifications). Same thing with OPEN SHIFTS. Unless you access it directly from the notification it is hard to find. When you go into the OPEN SHIFT feature, there should be a list of available open shifts. Instead you have to go scrolling through each week looking for them?? **What problems is When I Work solving and how is that benefiting you?** Easier to manage my schedule of 50pp. I don't have to do a lot of typing; once most of the templates are created, it's just a matter of clicking and a lot less typing. I really like the open shift feature!! **Official Response from Cassee R:** > Hey there Lauren, Cassee here with Customer Care. Thanks so much for taking the time to leave feedback on When I Work! It's great to hear that Shift Templates and OpenShifts have made your scheduling efficient. Thanks so much for taking the time to provide valuable feedback on the way notifications populate. There should be a line that lists Available OpenShifts on the mobile apps when employees first log in. Tapping that should take them to a list of the OpenShifts. If they have any trouble with that please reach out to our Care Team to let us know! Any users (including Employees) can submit tickets here: https://help.wheniwork.com/submit-a-ticket/. I definitely see that it would be frustrating to have difficulty with the clock-in and clock-out features that would cause additional steps to correct the timesheets. We would want to investigate any reports of errors clocking in. Again, I recommend that any user who experiences an error or problem with this feature to submit a ticket at the link above. Again, we greatly appreciate your time! We do make updates often and it is helpful to hear where improvements can be made.​ We offer updates on new features & releases through announcements in the product, updates on our blog: https://wheniwork.com/blog/product-blog, and in the Help Center in the section titled "Product News". Kindly, Cassee ### 23. Very user friendly, extremely convenient for all **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about When I Work?** Ease of scheduling, staff having their schedules in the palm of their hands. **What do you dislike about When I Work?** Export of timesheets or schedules to Excel isn't ideal. Would prefer if exports for schedule were in 2 week format, and if timesheet exports came in table format **What problems is When I Work solving and how is that benefiting you?** Ease of scheduling, clock in/out abilities so I don't have to collect paper records of timesheets each payroll **Official Response from Chelo Ojeda:** > Hello there, Chelo here with When I Work. Thanks for taking the time to review our app! I'm glad to hear that the workplace is finding the app convenient and easy to use when scheduling and reviewing timesheets. We are always looking for ways to make improvements and appreciate users like you that provide feedback so we can enhance and improve When I Work! Best, Chelo ### 24. I can clock in and out When I Work **Rating:** 3.0/5.0 stars **Reviewed by:** Sara Y. | Digital Campaigns Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2022 **What do you like best about When I Work?** Our organization mainly uses this platform to record employees' overtime hours. When I use When I Work it is simple and easy to take on a shift. The dashboard is user-friendly, the UI is intuitive, and you get right to work. Also, if you cannot commit to overtime, you can just as quickly drop a shift as you accept one. **What do you dislike about When I Work?** The one thing I don't like is that the application signs users out after a period of inactivity. Having to sign in with two-factor authentication and schedule a shift each time I commit to some overtime is a pain. **What problems is When I Work solving and how is that benefiting you?** When I Work allows administrators to know how many extra "hands-on decks" they have in one day. It's a neat system that works on a first-come, first-serve basis to prevent too many people from signing up for the same shifts. It also integrates well with our company's payroll software to ensure each person is compensated respectively for their time spent. **Official Response from Ethan Sullivan:** > Hello Sara, We appreciate hearing from you! We love hearing how you are using app. We know that Overtime calculations can be a bit of a pain and hope that When I Work has been able to reduce your workload over this! Best, Ethan ### 25. Our Staffing Department Loves It!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about When I Work?** Allows our Staffing Department to handle 150+ staff much easier - scheduling, clocking in/out, better organization. **What do you dislike about When I Work?** Nothing so far. Only been using less than 1 month. **What problems is When I Work solving and how is that benefiting you?** Mostly keeping us organized better. We know when and where everyone is scheduled and can search with ease to find out. **Official Response from Chelo Ojeda:** > Hello there, Chelo here from When I Work. Thank you for utilizing When I Work and for reviewing our application! I'm glad to hear that your workplace is able to utilize the app to schedule efficiently and provide some visibility into coverage. Kindly, Chelo ### 26. This app has been a workplace game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Cody H. | Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about When I Work?** the feasibility of the app that has changed the way our department schedules **What do you dislike about When I Work?** So far there hasn't been a single issue. after moving from our old scheduling software (excel) this has been huge improvement **What problems is When I Work solving and how is that benefiting you?** Double-doing work, making changes to the schedule is extremely fast and easy **Official Response from Chelo Ojeda:** > Hello Cody, Chelo here with When I Work. Thanks for taking the time to share this awesome review! We appreciate hearing from you and we're glad to hear that your loving the app! Best, Chelo ### 27. Great product, great implementation, priced affordably! **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa R. | SVP-Director of HR, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about When I Work?** Functionality of the product. It does what it is meant to do and does it well. **What do you dislike about When I Work?** Nothing, really. The product works and the service is great. **What problems is When I Work solving and how is that benefiting you?** Efficiency - we are not spending an inordinate amount of time on hourly employee scheduling now! **Official Response from Chelo Ojeda:** > Hello Lisa, Chelo here with When I Work. Thanks for taking the time to review the app! I'm glad to hear that utilizing When I Work has helped to increase efficiency when scheduling for the workplace. We appreciate hearing from you. Kindly, Chelo ### 28. Excellent Scheduling Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about When I Work?** Very easy to use. Great communication tool **What do you dislike about When I Work?** Love everything about it. Can't think of anything that I would want to improve **What problems is When I Work solving and how is that benefiting you?** Allows everyone to see available shifts and notifies everyone of ever changing start times in our OR schedule **Official Response from Chelo Ojeda:** > Hi there, Chelo here with When I Work. We appreciate your time in leaving us this review! We're glad to hear you are enjoying the app. Thanks again for your kind words. Warmly, Chelo ### 29. Great System **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen C. | co owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** Flexibility, it's easy to learn, easy to train people on, mobile and browser friendly options allow all staff to have access and get notifications in multiple places at any given time. You can also clone week to week which makes posting next week's schedule super easy. From a payroll/attendance perspective, it's also been a very easy process to keep the team getting paid for the correct times. **What do you dislike about When I Work?** There is still no ability to track paid lunch breaks. I would love to allow staff to "punch out" for lunch so I can see they are taking an appropriate amount of paid time to have lunch without it decreasing their hours. It would be a really helpful upgrade if they could get it done. Also, we have two workspaces that share employees, but you can't see who is scheduled in the other workspaces even though the employee has the same login. It would be great if you could choose to have visibility of shared employees. **Recommendations to others considering When I Work:** Give it a try, depending on how many employees you have, it is very cost-effective. **What problems is When I Work solving and how is that benefiting you?** We have two businesses, with 5 different locations. WIW allows us to lay out everything in easy schedules to stay organized. It allows us to break out each department into their own schedule, allowing all managers to see who is where and optimize the schedule each week. It also allows the staff to request off and know exactly who needs time off when. **Official Response from Bill Austin:** > Hello Stephen, Bill here from When I Work Customer Care. Thank you for the kind words on our product. We're always looking for ways to improve our product and the features offered. I can see how having the ability to track paid lunch breaks could be beneficial! As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Bill ### 30. When I Work Review **Rating:** 2.5/5.0 stars **Reviewed by:** Brandon F. | Clinician Manager, Physician Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about When I Work?** It was helpful to be able to see the schedules of all my colleagues and look up different roles throughout the organization. I have used other apps that do not give me as much insight with role filtering that have made it hard to use. **What do you dislike about When I Work?** The mobile app was a bit difficult to navigate and difficult to visualize in a helpful manner when looking at multiple roles. I also had struggles with the mobile app not saving my selection preferences, so when I needed to see certain schedules, I had to redo my filters. **Recommendations to others considering When I Work:** The mobile app is a bit clunky to use. **What problems is When I Work solving and how is that benefiting you?** I have been solving scheduling and tracking of schedules as well as coordinating with staff at different levels of the organization. It seems to help staff stay organized. **Official Response from Bill Austin:** > Hello Brandon, Bill here from When I Work Customer Care. Thanks for writing us a review and the feedback on our mobile application. Thanks, Bill ### 31. I recommend WHEN I WORK to anyone that is looking for friendly and easy scheduling organization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about When I Work?** The employer/employee independence and the easy featuring of the platform **What do you dislike about When I Work?** I have not seen the downside of the platform yet **What problems is When I Work solving and how is that benefiting you?** This platform is a gathering place for the entire organization, so we minimize no-show ups issues. **Official Response from Chelo Ojeda:** > Hello there, Chelo here from When I Work. Thank you for utilizing When I Work and for reviewing our application. We appreciate hearing from you and are glad to know When I Work is helping to make your teams’ and your work lives a little easier! Warmly, Chelo ### 32. App lags and doesn't always recognize clock-ins and clock-outs **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about When I Work?** I can see my time sheets at anytime I need to. **What do you dislike about When I Work?** Sometimes I clock out and it will still show me as clocked in, and vis versa **What problems is When I Work solving and how is that benefiting you?** Keep track of my hours and timeoff **Official Response from Chelo Ojeda:** > Hello there, Chelo here from When I Work. Thanks for reviewing the app. I'm happy to hear that you're finding the ability to review your timesheets useful! If you're noticing some issues with the app not registering a clock in/out, it may be helpful to refresh! Our Customer Care team would also be happy to assist if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you, Chelo ### 33. When I Work Is Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Julie R. | Director of RV Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2022 **What do you like best about When I Work?** When I Work is very user friendly. I get my schedules done in no time! **What do you dislike about When I Work?** Not viewing the entire week, all departments **Recommendations to others considering When I Work:** Many offer the same service, however, the customer support is subperb! **What problems is When I Work solving and how is that benefiting you?** It tracks requested time off so I don't have to go back and forth through emails. This saves me a lot of time. **Official Response from Bill Austin:** > Hello Julie, Bill here from When I Work Customer Care. Thank you for your feedback on our product! We are happy to hear When I Work has made checking/receiving your schedule a breeze! Thanks, Bill ### 34. Easy to Use, Functional and User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Tabitha D. | Scan Department Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about When I Work?** It is very user-friendly, easy to understand and functional. From all aspects of time management, profile set up and HR document processing, it's probably the easiest of the softwares I've been able to use as an employee and manager. **What do you dislike about When I Work?** I do wish there was a little bit more data behind the product, like seeing trends, allowing for more time punch options, and seeing which options are selected in real time by other agents. **Recommendations to others considering When I Work:** I would definitely select it if wanting to integrate a simpler time tracking software. **What problems is When I Work solving and how is that benefiting you?** I realized that the simplicity behind it makes it almost impossible for employees NOT to be able to enter their time and manage the timesheets they're submitting to payroll. It reduces a lot of manager involvement. **Official Response from Ethan Sullivan:** > Hi Tabitha, Thank you for the awesome review! We are happy to hear you feel the app is so user friendly. We also love to hear that When I Work is helping to make your teams' work lives a bit easier each day. As always, if there is ever anything we can assist with, feel free to reach out to us by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. Thanks, Ethan ### 35. When I Work is very user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Olivia N. | Front end Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about When I Work?** When I Work is user friendly for schedule **What do you dislike about When I Work?** It didn't solve multiple problems for us **What problems is When I Work solving and how is that benefiting you?** Employee schedules **Official Response from Farrah Choi:** > Hi Olivia, Farrah here with the Care Team at When I Work. Thank you for taking the time to leave a review! We definitely want to improve your experience. If there are any specific issues you are encountering or questions you have please reach out by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help! Thank you, Farrah ### 36. No Support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2022 **What do you like best about When I Work?** Really excited to use when i work, Until i had to litreally bed someone to give me a call to give me support on the platform, even when i begged for this to happen it was refused and i just kept getting sent articals. We are now using a different platform and i can receive a phone call when support is needed. With my business a customer couldnt have to ask twice for me to give them a call, Giving my customers or people in general support or help is the right thing to do. Disgusted with it to be honest. Can't wait to cancel my payments. Little Tip: Help Your Customers. **What do you dislike about When I Work?** No Support Glitches and Errors Poor Communication No One Wants to Sit on a Webinar listening to the same questions being asked every session, was this a recording? **What problems is When I Work solving and how is that benefiting you?** Worked for us for abit, you cannot assign two staff members to one shift, tried rising this with the company but no luck Only benefit is its free NOthing Else Nothing Else **Official Response from Ethan Sullivan:** > Hello there, I appreciate you taking the time to send us a review. I am very sorry to hear you had a bad experience. We always strive to offer the best support possible. I apologize if our support options did not work best for you in the moment. We have found for general inquiries about the product that come to our Care team are best handled via email and live chat support for the most efficient assistance. If you ever are looking for more scheduling and timekeeping needs, we hope that you will give us another chance in the future. Truly wishing you the best, Ethan ### 37. Many glitches **Rating:** 0.5/5.0 stars **Reviewed by:** Heaven M. | Home Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about When I Work?** Con isn't scheduling app when it wants to work! **What do you dislike about When I Work?** We had many glitches and caused a lot of scheduling conflicts and confusion. **What problems is When I Work solving and how is that benefiting you?** None. The main benefit was to have in the go scheduling! **Official Response from Natalie B:** > Hello Heaven, Thank you for taking the time to leave a review. I'm sorry to hear you've been running into technical issues with the When I Work app. We'd definitely like to take a closer look into any instances where your app isn't working as expected. Could you reach out to us at https://help.wheniwork.com/submit-a-ticket/ with more details about the glitches you're seeing so that we can investigate this? We're here to help! Thank you, Natalie ### 38. Fast and Easy to Manage My Remote Team **Rating:** 5.0/5.0 stars **Reviewed by:** Ray T. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2021 **What do you like best about When I Work?** I can easily set and schedule my team that is 100% remote and all over the nation. Once I have my schedule set, When I Work converts to their timezone. My teams know precisely when they start and end their shifts. They make it easy to make changes, offer up open shifts, and reschedule availability—publishing updates directly to affected members. **What do you dislike about When I Work?** So far nothing. I love when I work. It is awsome! **Recommendations to others considering When I Work:** Great for managing a schedule across multiple time zones and teams! **What problems is When I Work solving and how is that benefiting you?** TIme and headache wasted trying to work out time off, availability requests, and scheduling a workforce in 3 different timezones. **Official Response from Bill Austin:** > Hi Ray, Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams’ and your work lives a little easier. Thanks, Bill ### 39. WIW makes hiring and managing candidates very seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Breanna F. | District Practice Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about When I Work?** I like the sorting features this product provides. Searching for new hires can be a daunting process; however, WIW allows you to filter candidates in multiple ways. I also like the clock-in and clock-out features. **What do you dislike about When I Work?** There is nothing I dislike about the app. **What problems is When I Work solving and how is that benefiting you?** WIW is helping me solve the ability to access all employees and new hires in one convenient place. WIW also allows staff to keep track of their hours worked, absences and paid time off requests. Staff also can view their schedules in WIW. **Official Response from Ethan Sullivan:** > Hi Breanna, Thank you so very much for the nice feedback! We love hearing there is nothing you dislike about the app. We are also glad to hear that When I Work is the solution to so many things for you! Cheers, Ethan ### 40. When I Work Review **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey M. | Yoga Instructor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2021 **What do you like best about When I Work?** Easy layout that makes accessing your schedule, as well as the schedule of others very easy. **What do you dislike about When I Work?** The price of using this app is a bit steep for some things such as a not for profit organization. **What problems is When I Work solving and how is that benefiting you?** This app allowed all employees and volunteers to have access to the master schedule. It centralized a place for us to not only see the schedule, but request time off and see open shifts. **Official Response from Ethan Sullivan:** > Hello Lindsey, Thank you so much for taking the time to send us this review. We appreciate hearing from you. I am glad to hear that you like the layout of the app and that it is able to help you and your team all be on the same page! This is our ultimate goal here at When I Work! Thank you as well for the feedback on pricing. We strive to offer the most cost efficient option for all types of businesses. Regards, Ethan ### 41. Fast and easy way to log time worked! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2021 **What do you like best about When I Work?** I love how easy it is to clock in or clock my breaks. It allows me to control my schedule and request time off quickly and efficiently. I love how I can look back on all my pay period hours worked. I like how I can see who will be working with me on what days and their schedules. It also allows me to accept my hours with one click of a button. If there are any issues, my boss can fix it immediately! **What do you dislike about When I Work?** Everything works as it should, and throughout my usage of the program, I have had no problems. **What problems is When I Work solving and how is that benefiting you?** We use this to make sure time off is approved. It helps when you can request the time off quickly and get a response you can see instantly. It allows us to see who is working and what hours. It also allows me to know I can make needed appointments and take that time off without having to speak in person to my boss. **Official Response from Bill Austin:** > Hello, Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams’ and your work lives a little easier. Thanks, Bill ### 42. Favorite clock-in app I’ve used, yet. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2022 **What do you like best about When I Work?** I love the simple design, how I am in a group chat with the rest of the employees and my boss without using my messages, how I can clock in and out from my phone, and track my schedule. **What do you dislike about When I Work?** It's a bit too busy for my personal tastes. **Recommendations to others considering When I Work:** Excellent for large, independent businesses with a fairly fluid work force. **What problems is When I Work solving and how is that benefiting you?** Scheduling issues, clock in/out times, new updates from boss **Official Response from Ethan Sullivan:** > Hello there, Thank you so much for taking the time to review our app! We appreciate the kind words and love hearing how useful the app is for you. Regards, Ethan ### 43. Review of When I Work January 2022 **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2022 **What do you like best about When I Work?** I love the ability to see who is working throughout the day, the mobile app is very user friendly **What do you dislike about When I Work?** It can be challenging to locate the button to drop a shift, especially if the shift is the same day **What problems is When I Work solving and how is that benefiting you?** Very easy to pick up and drop shifts. It is easy to view your schedule and workers' schedules **Official Response from Ethan Sullivan:** > Hello, Thank you for taking the time to review our app! We appreciate hearing from you! We are glad to hear the mobile app is so user friendly for you and your team. We strive to keep things as simple and easy to use as possible for all users. Regards, Ethan ### 44. When I Work - great way to see schedules and easy to switch shifts! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about When I Work?** I love being able to see who and when everyone is working efficiently. It makes it very easy to trade shifts, pick up open shifts, and contact coworkers. The app is very user-friendly as well. **What do you dislike about When I Work?** The app is a bit hard to clock in. Even when I am in the building, it still says that I am not close enough (within 100 feet) to clock in. However, I can still go to the timesheets and clock in from there. **What problems is When I Work solving and how is that benefiting you?** I can quickly get my schedule from When I Work, and my manager can easily see my availability. The app makes scheduling a breeze, and I feel confident in when I will be scheduled to work. **Official Response from Bill Austin:** > Hello, Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to make your teams’ and your work lives a little easier. Thanks, Bill ### 45. Really simple scheduling done right. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2021 **What do you like best about When I Work?** We investigated several different options including When I Work, and what we really liked about them, versus their competitors, is how easy the software is to use. No one really likes using time scheduling software, but When I Work makes it really simple and painless. **What do you dislike about When I Work?** Honestly, none that we can think of. Pricing is competitive, we haven't had to use support, and overall, it solves an organisational pain point with very little hassle. **What problems is When I Work solving and how is that benefiting you?** Scheduling and time-management problems were why we investigated When I Work. The software works well and does what it says on the box - it makes time management, scheduling and reporting super simple. **Official Response from Kain Bailey:** > Hi there, Thanks for your nice feedback! We appreciate hearing from you and are glad to know When I Work is helping to things a little easier. ### 46. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** I love how I can add the different job locations and that the location shows up under the employee's names on the Scheduler/calendar. I also love how this is also an app, and that I can easily post Open Shifts **What do you dislike about When I Work?** I manage a photographer/videographer team, and I don't like the fact that I always have to include a start or tend time. Often times we book dates that are just the date, so right now I have to do "12AM to 12AM" to show that the start and end time is not confirmed yet. I do not like that the term is "employee", I would rather be able to change a setting to use "independent contractor" so that my team does not see that "employee" language. I also do not like the fact that there's no really good advanced integration with Zapier!!! **What problems is When I Work solving and how is that benefiting you?** AFter looking at a bunch of different apps and calendars, I went with WIW because it allowed me to create multiple locations and the locations show up right away on the Scheduler. The other ones did not show the job location on the calendar. This is important because we work at many different venues. I also love how it pulls up the Google map! **Official Response from Bill Austin:** > Hello, Thank you for the feedback! I can see how adding a name change for "employee" could be beneficial for your business. We appreciate the feedback on how this impacts your business. As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Bill ### 47. Hours saved! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2020 **What do you like best about When I Work?** The employees' ability to swap shifts, drop shifts, and pick up new shifts! **What do you dislike about When I Work?** Having to remember to publish the shifts **Recommendations to others considering When I Work:** Jump in and give it a try. It was way more than I expected. I will not run another staff of student employees without using this product **What problems is When I Work solving and how is that benefiting you?** I have literally saved hundreds of hours and gazillions of emails as my employees are 18-22 yo and they are often needing to be more agile in their hours. **Official Response from Adrianne Reiners:** > Hello - Thanks for sharing a 5 star review! It's awesome to hear that our options are saving you time and that our features, like Shift Swaps and Drops are allowing your team more accountability! Thanks again - Adrianne ### 48. If your wanting something quick and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about When I Work?** This program is so easy to use, very user-friendly for everyone! I love the layout of the program. **What do you dislike about When I Work?** The only thing that I really don't care for is the pricing...Would be nice to add more information to the employee section **Recommendations to others considering When I Work:** Easiest scheduling program that I have ever used **What problems is When I Work solving and how is that benefiting you?** My company didn't have a scheduling program -- using this has made it so much easier to schedule and get the information to employees **Official Response from Bill Austin:** > Hello, Thank you for the feedback on our product! I can see how being able to add more information to the employee section could be beneficial! As always, if you have any additional feedback or questions, please don't hesitate to connect with our Customer Care team at https://help.wheniwork.com/submit-a-ticket/. -Bill ### 49. Fairly Easy to Use, Great for Managing Shifts **Rating:** 4.0/5.0 stars **Reviewed by:** Chelsea H. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about When I Work?** I like that I can see my own shifts as well as my coworkers so I know who is working what days, who is scheduled with me, etc. **What do you dislike about When I Work?** It can be a little confusing to navigate at first, but it's fairly simple once you get the hang of it. **What problems is When I Work solving and how is that benefiting you?** Shift scheduling, tasks management, time off management **Official Response from Dayne Albrecht:** > Hi Chelsea- Thank you for utilizing When I Work and for reviewing our application. We love hearing your praise for When I Work. It's a pleasure to serve our users, so don't hesitate to reach out with any questions that come up. ### 50. When I Work Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about When I Work?** Ease of use, employees can check on their phones **What do you dislike about When I Work?** constant email updates. I'd like to be able to make changes/edit and not notify until published **What problems is When I Work solving and how is that benefiting you?** Ease of schedule, it's very nice to not have a printed monthly calendar **Official Response from Natalie B:** > Hi there, Thank you for taking the time to leave a review! We're happy to hear When I Work could help to save you and your employees time - and printer paper! We also appreciate your feedback on the number of notifications that go out when scheduling. We're always looking for ways to improve the app, and your feedback helps to point us in the right direction. In the meantime, unpublishing an existing shift before making any edits should ensure that employees are not notified of any changes before the shift is published. I'm including a link to our Help Center article on minimizing publish notifications while scheduling, in case you wanted to check it out! https://help.wheniwork.com/articles/minimizing-publish-notifications-computer/ If you run into any questions or issues we can assist with, don't hesitate to reach out at https://help.wheniwork.com/submit-a-ticket/ - we're here to help! Thank you, Natalie ## When I Work Discussions - [How can I interface with my Scheduling Coordinator about requests other than time off?](https://www.g2.com/discussions/how-can-i-interface-with-my-scheduling-coordinator-about-requests-other-than-time-off) - 3 comments, 2 upvotes - [Are you considering a clock in and out function for the program?](https://www.g2.com/discussions/are-you-considering-a-clock-in-and-out-function-for-the-program) - 1 comment, 1 upvote - [Can you make a better integration with Zapier](https://www.g2.com/discussions/52196-can-you-make-a-better-integration-with-zapier) - 1 comment, 1 upvote - [How do I update the same item across all or multiple shifts in one schedule without changing all manually/individually?](https://www.g2.com/discussions/32993-how-do-i-update-the-same-item-across-all-or-multiple-shifts-in-one-schedule-without-changing-all-manually-individually) - 2 comments, 1 upvote - [Do you have a location where people can submit improvements?](https://www.g2.com/discussions/32967-do-you-have-a-location-where-people-can-submit-improvements) - 1 comment, 1 upvote - [View When I Work pricing details and edition comparison](https://www.g2.com/products/when-i-work/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-05-15+18%3A54%3A30+-0500&secure%5Bsession_id%5D=7565d778-79b3-457c-b322-891c3e4402c6&secure%5Btoken%5D=fcf89a40308a4e0668548f866aae7af8913506d2578b987e574da0327e57ded4&format=llm_user) ## When I Work Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) - [OnPay](https://www.g2.com/products/onpay/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) ## When I Work Features **Automation** - Process Automation **Platform Basics** - Reporting - Dashboard - Performance **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Content** - Automation - File Sharing **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Mobile Time Tracking** - Time Tracking **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support - Offline **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top When I Work Alternatives - [Deputy](https://www.g2.com/products/deputy/reviews) - 4.6/5.0 (645 reviews) - [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) - 4.3/5.0 (1,053 reviews) - [Homebase](https://www.g2.com/products/homebase/reviews) - 4.5/5.0 (446 reviews)