When I Work Reviews & Product Details

I really like how 'When I Work' integrates pretty seamlessly with our payroll program, making the import of hours very simple. Their customer service is always really helpful and quick to respond when we have issues. We used to manually rekey all the hours, which took hours to complete everyone's timesheets, but now it takes maybe an hour for all our four companies. Review collected by and hosted on G2.com.

When importing timesheets into Gusto, certain errors pop up, but instead of showing all the errors at once, it only shows one at a time, so we can only fix them one at a time. It's very tedious. Also, it would be nice if the rate established in When I Work would transfer to Gusto when new positions are being created. Right now, when a position gets missed on the Gusto side, the import will create that position in Gusto but it defaults to paying $0/hr, which is dumb. Review collected by and hosted on G2.com.

I like that When I Work is fairly intuitive. I appreciate that we can track team members' lack of availability there. I like the ability to customize shifts so you can clearly designate if one is going to be for a different kind of activity. It's not just about being on or off but what you're doing that day, which is helpful. I also like that you can add shift tasks, and there's a lot of customizability. Review collected by and hosted on G2.com.

I find that the text notifications can be a bit obnoxious. I get a notification every single time if someone's signing off or on, and it didn't map very closely to our actual geographic location, so that's a bit annoying. Also, I'm not sure if When I Work sends out an email if I change a schedule, or it might just be easy for folks to miss. I think probably due to the number of automatic notifications you get, it might be easy to tune them out sometimes. I wish that you could copy a shift from the mobile app. It seems a lot easier to schedule on my desktop. Review collected by and hosted on G2.com.

What I like best about When I Work is how user-friendly and efficient it is for managing schedules and communication. It makes it easy for staff to view shifts, request time off, and swap shifts, which reduces confusion and saves time. The clear layout and real-time updates help keep everyone on the same page, allowing us to focus more on our work and less on scheduling logistics. Review collected by and hosted on G2.com.

What I dislike about When I Work is that it can feel limited when schedules change frequently or when more detailed notes are needed for specific shifts. Some features, like advanced reporting or customization, are not as intuitive and can take extra time to navigate. At times, notifications can also be overwhelming or easy to miss, which can cause small communication gaps if staff aren’t checking the app regularly. Review collected by and hosted on G2.com.

I like the flexibility that When I Work provides. From having open shifts to scheduling to being able to publish and post shifts whenever needed, it allows us to accomplish our business's needs. Initial setup and adding additional employees is very, very simple. Review collected by and hosted on G2.com.

The only issues we ever have are with staff missing notifications. Not sure that this is a When I Work issue, but wish there was a texting feature to push further notifications to employees. Sometimes our employees struggle with getting the notifications, a texting feature where it pushes messages to employees would be a great add on. Review collected by and hosted on G2.com.

I use When I Work for scheduling staff in my store and managing hours. It simplifies scheduling and allows staff to swap amongst themselves. In particular, I love the prebuilt schedule patterns. It simplifies and allows one to get a schedule put together rather quickly without having to sit down and add everybody's hours individually. I can just grab a preset schedule and drop it in per staff. The initial setup of When I Work was very easy. I don't have anything to add to that; I like it. Review collected by and hosted on G2.com.

I like the product - no complaints. Review collected by and hosted on G2.com.

I like the functionality of When I Work. I find it pretty user-friendly, and it works well in the university setting with student workers. It makes scheduling easier, especially with 60 plus employees, and saves us time by reducing the legwork needed to organize and restructure schedules weekly. Review collected by and hosted on G2.com.

As far as I know, the app doesn't allow for a mass delete of multiple shifts vs the whole schedule. There are some limitations with getting reports outside of absences sent to my email on demand. Review collected by and hosted on G2.com.

It has been useful to synchronize the employee scheduling of the staff. It is great to track the time and offers reminders that are easy to understand. We use When I Work frequently. Review collected by and hosted on G2.com.

When I work has been least helpful to log the information that we need from the staff with the data from clients. It also takes some time to change schedules with deliberate actions and not as swiftly. Review collected by and hosted on G2.com.

We appreciate the resaonable pricing, and the program is flexible enough to accommodate our needs since we can pause our subscription for episodic events. It functions well without requiring all members to be logged in, which is great because our staff can interact with the system via text. It offers visibility that we didn't have when using Excel or Stackby. The initial setup was relatively easy. Review collected by and hosted on G2.com.

The interface seems cramped, which might be unavoidable given all the information that needs to be displayed. Also, the platform is very noisy by default, sending more text notifications to users than we would prefer. Review collected by and hosted on G2.com.

I use When I Work for scheduling, timesheets, and payroll. It helps out when people miss clocking in or out because I can just go back and put their time in, and the same for lunch. The scheduling feature is valuable because I have 50 people to schedule. Overall, it's a great app, and the initial setup was very easy. Review collected by and hosted on G2.com.

I don't like how the break feature works because sometimes it doesn't allow my team to take a 15-minute break if it's not scheduled. It affects us since my team has to clock out for both 15 and 30-minute breaks. Review collected by and hosted on G2.com.

I like that When I Work is very simple to use and not very complicated like other scheduling platforms. It makes it easier to visualize other schedules, especially when it involves more than 50 coworkers. It's really convenient and easy to notice schedules in a way that’s not overwhelming. I also appreciate that setting up When I Work was easy, with no complicated features to deal with, making it good for someone just starting remote work. Plus, it helps a lot with visualizing work schedules. I find the built-in feature to give shift reminders very helpful, as I can set up reminders hours before my actual shift to anticipate my schedule. Review collected by and hosted on G2.com.

I think When I Work can be improved in terms of setting customizable features like customizing your own schedule with color-coded patterns and adding notes for personalization. Also, there are sometimes clash issues and the platform doesn't load on time. It would be helpful if they posted maintenance issues ahead of time so we can anticipate them. Review collected by and hosted on G2.com.