The G2 on Webgility

Webgility Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the excellent customer support provided by Webgility, noting helpful onboarding for complex automations. (8 mentions)

Users find Webgility to be very easy to use, significantly enhancing their operational efficiency and confidence in managing logistics. (7 mentions)

Users appreciate the time-saving benefits of Webgility, greatly reducing manual tasks and improving efficiency. (7 mentions)

Users highlight the efficiency of automation in Webgility, streamlining operations and reducing manual workload significantly. (5 mentions)

Users commend Webgility for its exceptional customer service, providing knowledgeable support tailored to complex business needs. (4 mentions)

Users appreciate the easy setup of Webgility, making integration and order recording a breeze. (3 mentions)

Users appreciate the easy integrations of Webgility, enjoying seamless connection between platforms like Shopify and QuickBooks. (2 mentions)

Users find the interface complex, especially during setup, seeking more beginner-friendly guidance for an easier experience. (3 mentions)

Users face billing issues with Webgility, such as delayed refunds and mismatched payments causing financial loss. (2 mentions)

Users find the complex setup challenging, especially those unfamiliar with ecommerce tools, needing more guidance during onboarding. (2 mentions)

Users face challenges with dashboard usability, particularly in locating the dashboard button on the login site. (2 mentions)

Users report significant data inaccuracy issues with Webgility, leading to frustration and financial losses. (2 mentions)

Users find the difficult setup process challenging, especially without prior experience in e-commerce tools. (2 mentions)

Users find the setup process complicated, especially if unfamiliar with e-commerce tools, despite helpful guidance available. (2 mentions)

Users find the difficult learning curve challenging, wishing for better onboarding support for beginners with ecommerce tools. (1 mentions)

Top Pros or Advantages of Webgility

1. Customer Support

Users praise the excellent customer support provided by Webgility, noting helpful onboarding for complex automations.

See 8 mentions

See Related User Reviews

melissa f.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent customer service"

What do you like about Webgility?

Excellent customer service. Very easy to use

Jack K.

Small-Business (50 or fewer emp.)

5.0/5

"Webgility solved inventory and cost sync between Shopify, Amazon and QuickBooks"

What do you like about Webgility?

Very helpful onboarding for very complex automations, thank you Faizan for all your help

2. Ease of Use

Users find Webgility to be very easy to use, significantly enhancing their operational efficiency and confidence in managing logistics.

See 7 mentions

See Related User Reviews

melissa f.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent customer service"

What do you like about Webgility?

Excellent customer service. Very easy to use

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Webgility and Quickbooks Integration"

What do you like about Webgility?

Very easy to use! Excellent setup support.

3. Time-saving

Users appreciate the time-saving benefits of Webgility, greatly reducing manual tasks and improving efficiency.

See 7 mentions

See Related User Reviews

Josh T.

Small-Business (50 or fewer emp.)

5.0/5

"Highly Recommended Solution"

What do you like about Webgility?

As the owner of a seafood distribution company, I deal with complex logistics, constant inventory changes, and tight margins. Webgility has been a gam

Rebecca D.

Small-Business (50 or fewer emp.)

5.0/5

"Upgrading and Troubleshooting"

What do you like about Webgility?

Webgility makes the import into QuickBooks so easy. When tech support is needed, Aniket is the best! He knows his stuff, and gets you up and running

4. Automation

Users highlight the efficiency of automation in Webgility, streamlining operations and reducing manual workload significantly.

See 5 mentions

See Related User Reviews

Jack K.

Small-Business (50 or fewer emp.)

5.0/5

"Webgility solved inventory and cost sync between Shopify, Amazon and QuickBooks"

What do you like about Webgility?

Very helpful onboarding for very complex automations, thank you Faizan for all your help

Josh T.

Small-Business (50 or fewer emp.)

5.0/5

"Highly Recommended Solution"

What do you like about Webgility?

As the owner of a seafood distribution company, I deal with complex logistics, constant inventory changes, and tight margins. Webgility has been a gam

5. Helpful

Users commend Webgility for its exceptional customer service, providing knowledgeable support tailored to complex business needs.

See 4 mentions

See Related User Reviews

Jack K.

Small-Business (50 or fewer emp.)

5.0/5

"Webgility solved inventory and cost sync between Shopify, Amazon and QuickBooks"

What do you like about Webgility?

Very helpful onboarding for very complex automations, thank you Faizan for all your help

Tasbeeh C.

Small-Business (50 or fewer emp.)

5.0/5

"Great SERVICE!"

What do you like about Webgility?

The customer service is great very guided assistance.

6. Easy Setup

Users appreciate the easy setup of Webgility, making integration and order recording a breeze.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Webgility and Quickbooks Integration"

What do you like about Webgility?

Very easy to use! Excellent setup support.

Rebecca D.

Small-Business (50 or fewer emp.)

5.0/5

"Upgrading and Troubleshooting"

What do you like about Webgility?

Webgility makes the import into QuickBooks so easy. When tech support is needed, Aniket is the best! He knows his stuff, and gets you up and running

7. Easy Integrations

Users appreciate the easy integrations of Webgility, enjoying seamless connection between platforms like Shopify and QuickBooks.

See 2 mentions

See Related User Reviews

Jamie D.

Small-Business (50 or fewer emp.)

5.0/5

"Efficiency and cost saving program"

What do you like about Webgility?

Easy integration with Netsuite and best app to record orders and expenses.

David S.

Small-Business (50 or fewer emp.)

4.5/5

"A game changer for ecommerce syncing."

What do you like about Webgility?

I really like the automatic sync of orders, inventory and funds with minimum effort at Webgility is connecting my Shopify store to QuickBooks. Their s

Top Cons or Disadvantages of Webgility

1. Complex Interface

Users find the interface complex, especially during setup, seeking more beginner-friendly guidance for an easier experience.

See 3 mentions

See Related User Reviews

Jack K.

Small-Business (50 or fewer emp.)

5.0/5

"Webgility solved inventory and cost sync between Shopify, Amazon and QuickBooks"

What do you dislike about Webgility?

Nothing yet! It can be a little complicated to set up on your own, but they have a very helpful team to guide you through the onboarding process.

Jon D.

Small-Business (50 or fewer emp.)

5.0/5

"Prerit Agrawal is an amazing account Rep for Webgility!"

What do you dislike about Webgility?

The dashboard button is a bit difficult to find on the login site. Other than that, no other concerns.

2. Billing Issues

Users face billing issues with Webgility, such as delayed refunds and mismatched payments causing financial loss.

See 2 mentions

See Related User Reviews

Jillian P.

Small-Business (50 or fewer emp.)

0.0/5

"Customer support and billing departments are useless"

What do you dislike about Webgility?

holding money as a credit instead of issuing a refund when the software would not work.

Tony D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing experience - Ended up switching over to a2x"

What do you dislike about Webgility?

They fell short and the system did not work. Payouts and payments did not match up in quickbooks. Spend 45 days with their support wasting time and

3. Complex Setup

Users find the complex setup challenging, especially those unfamiliar with ecommerce tools, needing more guidance during onboarding.

See 2 mentions

See Related User Reviews

Jack K.

Small-Business (50 or fewer emp.)

5.0/5

"Webgility solved inventory and cost sync between Shopify, Amazon and QuickBooks"

What do you dislike about Webgility?

Nothing yet! It can be a little complicated to set up on your own, but they have a very helpful team to guide you through the onboarding process.

David S.

Small-Business (50 or fewer emp.)

4.5/5

"A game changer for ecommerce syncing."

What do you dislike about Webgility?

The only downside I have come across so far, is that the setup process felt a little tricky at the start but that’s mainly because I am not familiar w

4. Dashboard Usability

Users face challenges with dashboard usability, particularly in locating the dashboard button on the login site.

See 2 mentions

See Related User Reviews

Jon D.

Small-Business (50 or fewer emp.)

5.0/5

"Prerit Agrawal is an amazing account Rep for Webgility!"

What do you dislike about Webgility?

The dashboard button is a bit difficult to find on the login site. Other than that, no other concerns.

Jamie D.

Small-Business (50 or fewer emp.)

5.0/5

"Efficiency and cost saving program"

What do you dislike about Webgility?

It can't be used for all of my customers.

5. Data Inaccuracy

Users report significant data inaccuracy issues with Webgility, leading to frustration and financial losses.

See 2 mentions

See Related User Reviews

Jillian P.

Small-Business (50 or fewer emp.)

0.0/5

"Customer support and billing departments are useless"

What do you dislike about Webgility?

holding money as a credit instead of issuing a refund when the software would not work.

Tony D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing experience - Ended up switching over to a2x"

What do you dislike about Webgility?

They fell short and the system did not work. Payouts and payments did not match up in quickbooks. Spend 45 days with their support wasting time and

6. Difficult Setup

Users find the difficult setup process challenging, especially without prior experience in e-commerce tools.

See 2 mentions

See Related User Reviews

Jack K.

Small-Business (50 or fewer emp.)

5.0/5

"Webgility solved inventory and cost sync between Shopify, Amazon and QuickBooks"

What do you dislike about Webgility?

Nothing yet! It can be a little complicated to set up on your own, but they have a very helpful team to guide you through the onboarding process.

David S.

Small-Business (50 or fewer emp.)

4.5/5

"A game changer for ecommerce syncing."

What do you dislike about Webgility?

The only downside I have come across so far, is that the setup process felt a little tricky at the start but that’s mainly because I am not familiar w

7. Setup Difficulty

Users find the setup process complicated, especially if unfamiliar with e-commerce tools, despite helpful guidance available.

See 2 mentions

See Related User Reviews

Jack K.

Small-Business (50 or fewer emp.)

5.0/5

"Webgility solved inventory and cost sync between Shopify, Amazon and QuickBooks"

What do you dislike about Webgility?

Nothing yet! It can be a little complicated to set up on your own, but they have a very helpful team to guide you through the onboarding process.

David S.

Small-Business (50 or fewer emp.)

4.5/5

"A game changer for ecommerce syncing."

What do you dislike about Webgility?

The only downside I have come across so far, is that the setup process felt a little tricky at the start but that’s mainly because I am not familiar w

8. Difficult Learning

Users find the difficult learning curve challenging, wishing for better onboarding support for beginners with ecommerce tools.

See 1 mentions

See Related User Reviews

David S.

Small-Business (50 or fewer emp.)

4.5/5

"A game changer for ecommerce syncing."

What do you dislike about Webgility?

The only downside I have come across so far, is that the setup process felt a little tricky at the start but that’s mainly because I am not familiar w

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Dylan B.

Small-Business (50 or fewer emp.)

10/31/2023

"Expensive but worth it"

4/5

What do you like best about Webgility?

Faizan Sheikh was great at getting us set up and helping us transition into the software. He was great at working with our sales rep Sagan to get everything straightened out. The scheduler for automation is helpful. Everything is sooo customizable so that it makes it easy to fit the way we do our books. The price is steep but the software is worth it. This is soooo much better than the default Quickbooks Desktop Connector that the Shopify-Quickbooks Migration Team failed to implement. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

There are lots of options to learn. The onboarding and customer support is really necessary because there are just so many things to set up in order to get all the data to the right places. The sync speed is also slow on Quickbooks but this may be a limitation of our computer or Quickbooks. Review collected by and hosted on G2.com.

Response from Lynaia Lutes of Webgility

edit

Dylan, Thank you for your review and feedback. I understand that getting everything set up to fit your business needs takes some time. I'm glad that our team was able to get you up and running. We appreciate your business and wish you success!

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

10/23/2024

"Peace of mind for Amazon bookkeeping"

5/5

What do you like best about Webgility?

Webgility is so streamlined that it took the nightmare of Amazon bookkeeping away. Now it's only sweet dreams. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

I don't dislike anything. It is very easy to use. Review collected by and hosted on G2.com.

Ricardo R.

Administrator

Small-Business (50 or fewer emp.)

3/30/2022

"The Tough Time Helper!!!"

5/5

What do you like best about Webgility?

We have recently migrated to the new and updated SERVER 2019 and where we were facing issues while installing the SQL server as it was giving us an error.

A person from the technical team called me and resolved the issue. Not only did he resolve the issue but helped in connecting to our store and our Quick Books as well.

Apart from that he also informed us about the issues we have with our new server computer and where to get it resolved. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

There is nothing to dislike in the service he provided.

I didn't find anything to dislike in his server throughout the call or session. Review collected by and hosted on G2.com.

What problems is Webgility solving and how is that benefiting you?

We have recently migrated to the new and updated SERVER 2019 and where we were facing issues while installing the SQL server as it was giving us an error.

A person from the technical team called me and resolved the issue. Not only did he resolve the issue but helped in connecting to our store and our Quick Books as well.

Apart from that he also informed us about the issues we have with our new server computer and where to get it resolved. Review collected by and hosted on G2.com.

Response from Lynaia Lutes of Webgility

edit

Ricardo, Thank you so much for your review! We're glad we could get you set up in no time! Wishing you continued success!

Verified User in Leisure, Travel & Tourism

Small-Business (50 or fewer emp.)

11/6/2023

"Webgility- The most cost effective solution for a small - mid sized company"

5/5

What do you like best about Webgility?

Webgility is a solution that takes out the manual process of reconciliing our 3 sales platforms to Quick Books. We do not have an Enterprise interface and Webgility is the best solution and the best price for streamlining us. We check the autmated reporing each morning and feel confident that our sales platforms are transmitting to our Quick Books. The implementation was quick, through a series of video calls with the onboarding team. Prerit was very clear and worked quickly to help us map out and explain the processes. I have had a few challenges early on and the customer support has been very quick and clear to help. The features Webgility offers is just what we need, nothing more, nothing less. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

We purchased a new server just before installing Webgility and we use QB Desktop. The challenge is that QB runs in the background and tends to bog down the server. We are still working though some mapping of taxes but it is clear on our error report to help aleviate those issues in the future. Review collected by and hosted on G2.com.

Response from Lynaia Lutes of Webgility

edit

Thank you so much for your review and kind words. We're so honored to help multichannel businesses like yours stay organized and save time. Our team is always here if you need anything. Wishing you continued success in your business!

Joseph S.

Small-Business (50 or fewer emp.)

11/2/2023

"Fine Software"

5/5

What do you like best about Webgility?

The Webgility interface is very straightforward and intuitive. Faizan did a wonderful job of assisting us on onboarding training. Faizan went over the following: Accounting Workflows, Workflows (manual + automated),Order downloads, Posting transactions to your accounting system, Expenses & Fees, Inventory, Syncing item quantities and prices (manual + automated), Handling multiple inventory locations, Features to minimize overselling. Coming from the "Connex for Quickbooks" application, WEBGILITY is much better overall - including PRICING. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

Ease of use and very intuitive. It does exactly what we expect it to do. Review collected by and hosted on G2.com.

Response from Lynaia Lutes of Webgility

edit

Joseph, Thank you so much for your kind review. We agree - our support team is the best! :) We're glad to take that manual work off your hands. Wishing you continued success!

Yvonne A.

Small-Business (50 or fewer emp.)

10/31/2023

"Great Support"

4/5

What do you like best about Webgility?

The integration process was fairly simple. There are lots of training videos out there and it integrates with a lot of other apps. I find it pretty easy to use. The customer support was awesome and it has a ton of features. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

Haven't really found it yet. I did find the shipping option a little to expensive and had to go witho some other app. I would have preferred to use webgility for seemless ease. Review collected by and hosted on G2.com.

Verified User in Arts and Crafts

Small-Business (50 or fewer emp.)

10/31/2023

"Love dealing with top notch professionals who give great customer service."

5/5

What do you like best about Webgility?

Webgility has saved us hours and hours by not having to manualy enter web sales Shopify to our financial system Quickbooks. When I first started using several years ago it was a godsend... and now with quickbooks pos hitting it's sunset I was faced with a very challenging situtation. Webgility and the folks at Webgility made it a seemless process, helped me set it up and I am extrememly thankful. It's easy to use, powerful and accurate. Review collected by and hosted on G2.com.

What do you dislike about Webgility?

For me because I have over 44000 products I am limited with the amount of times my quickbooks financial will track so I have to get my cost of goods from shopify. A little bump, but there are so many other advantages. Thanks again. Review collected by and hosted on G2.com.

Response from Lynaia Lutes of Webgility

edit

Thank you so much for your kind words and for your trust in Webgility. We're so happy that we were able to help you with the change in POS. Wishing you continued success!

Ben Z.

Small-Business (50 or fewer emp.)

10/27/2023

"Should have gotten years ago!!"

5/5

What do you like best about Webgility?

The webgility program was such a great addition to our company. It has helped stream line our order entry process which gives us more time for sales calls.

Also, the ease of implemation and the customer service I received was secont to none!! Review collected by and hosted on G2.com.

What do you dislike about Webgility?

The only compliant I have is they are in a different time zone for phone support but with the online chat most issues are usually taken care of. Review collected by and hosted on G2.com.

Marc H.

Small-Business (50 or fewer emp.)

11/7/2023

"Had to call support after reinstalling, due to a new computer."

5/5

What do you like best about Webgility?

The call went very well and they had me up and running in a matter of minutes. My issues with importing into quickbooks were resolved and I am a happy camper! Review collected by and hosted on G2.com.

What do you dislike about Webgility?

No complaints about the software or the service Review collected by and hosted on G2.com.

Response from Lynaia Lutes of Webgility

edit

Marc - So glad Webgility is making your life a little easier so you can focus on growing your business. Thank you for your kind words. We're here if you ever need us! Wishing you continued success!

Digisha P.

Technical Project Manager

Mid-Market (51-1000 emp.)

11/3/2023

"Tremendous Service and Support"

5/5

What do you like best about Webgility?

- Its very easy to use and integrate.

- Csutomer Support is good

- Onboarding process was very nice with effective support

- Given features with UI very easy to navigate and use Review collected by and hosted on G2.com.

What do you dislike about Webgility?

- Sometimes support answeres get delayed due to some reasons , but once we have it, Evrything seems good. Review collected by and hosted on G2.com.

What problems is Webgility solving and how is that benefiting you?

- Easy Orders and Csutomer Synchronisation

- Very User Freindly

- Easy Products sync and mapping

- Walk-in-customer Management

This ease of use and configuration process svaed a lof of time of team. And we have successfuly confogured one E-Commerce website with it and about to launch another website with this integration. Review collected by and hosted on G2.com.

Response from Lynaia Lutes of Webgility

edit

Digisha, Thank you so much for your review. We appreciate your business. I'm so glad Webgility is working for you and saving you and your team a lot of time. We wish you success!