# Webex Calling Reviews **Vendor:** Cisco **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 633 ## About Webex Calling Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers. ## Webex Calling Pros & Cons **What users like:** - Users appreciate the **ease of use** of Webex Calling, highlighting its simple setup and intuitive interface. (65 reviews) - Users value the **reliable call quality** and seamless integration of Webex Calling with other Webex tools. (48 reviews) - Users praise the **impeccable call quality** of Webex Calling, enjoying smooth and uninterrupted conversations. (39 reviews) - Users commend the **seamless video conferencing** integration of Webex Calling, enhancing their overall communication experience significantly. (29 reviews) - Users value the **seamless integrations** of Webex Calling, enhancing workflow and connectivity across various communication tools. (28 reviews) - Features (27 reviews) - Users commend the **easy-to-use communication platform** of Webex Calling, enhancing team collaboration from any location. (26 reviews) - Easy Integration (25 reviews) - Intuitive (25 reviews) - Users enjoy the **easy communication** of Webex Calling, simplifying calls and collaboration from anywhere with numerous features. (24 reviews) **What users dislike:** - Users find the **lack of intuitiveness** in Webex Calling makes setup and navigation complicated, particularly for beginners. (18 reviews) - Users find the **complex processes** of Webex Calling challenging, especially when configuring settings and navigating advanced features. (16 reviews) - Users experience **slow performance** with Webex Calling, especially on lower bandwidth connections or when joining meetings. (15 reviews) - Users experience **performance issues** with Webex Calling, such as lag and sluggishness, impacting their overall experience. (13 reviews) - Users desire **more advanced customization options** in Webex Calling for a tailored and improved experience. (12 reviews) - Poor Interface Design (12 reviews) - Users find the **difficult configuration** of Webex Calling challenging, particularly for newcomers and smaller IT teams. (11 reviews) - Complex Features (10 reviews) - Users highlight a strong **reliance on internet connectivity** , which can lead to interruptions and performance issues. (10 reviews) - Poor Call Quality (10 reviews) ## Webex Calling Reviews ### 1. Webex Calling Makes Switching Between Calls Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Soumi C. | Mortgage Underwriter, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Webex Calling?** Multiple benefits i am getting while using webex call: >> i can dial anyone to call >> The special feature is i can jump to one call to another call easily >> Even if i am in a call and i got another urgent call i can join another call without dropping current call and i can resume my last call without dropping. For other apps this is an irritating thing which webex have resolved. **What do you dislike about Webex Calling?** 2 things i don't like - 1) We face some glitch and call drops some time. 2) Although we can take control to work on system in group call but we can't do it in personal video call. **What problems is Webex Calling solving and how is that benefiting you?** It resolved work from home problem to reach out someone. We have many teams we need help of other teams. So, in work from office we can directly go to another person in floor webex offers same type of access virtually and We are using multiple seasons for separate teams. If we need any other team support we are jumping to their season and if anyone need our help then they can jump to us. And somehow if we are unavailable then other person in our call can inform the person who is searching for us. ### 2. Seamless Setup with Powerful Features, Minor Device Switching Hiccups **Rating:** 4.5/5.0 stars **Reviewed by:** Kieran P. | Lead Professional Services Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Webex Calling?** I love the simplicity of the setup for Webex Calling, it was fantastic to get it up super quick and serve as the core of our customer service channel. The feature-rich offerings like Call Recordings, AI Summary, and Transcriptions not only help us get detailed transcripts easily with just two clicks but also protect us well. The ability to direct each caller to the right department and keep calls secure, recorded, and transcribed is valuable. We integrate it with Akixi, and I appreciate how straightforward it was compared to our previous solution, Microsoft Teams Voice, which was clunky and expensive. The simplicity of the admin console, helps us to support our customers with it effectively too. **What do you dislike about Webex Calling?** The only thing that seems to be missing is when you have multiple devices on the same account, it occasionally doesnt offer the handover functionality. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling lets customers reach us, directs them to the correct department, and keeps calls secure with recordings and transcriptions. The setup was super quick, becoming the core of our customer service, and features like Call Recordings and AI Summaries provide effective call management. Being in a support environment, it also allows us to use this AI functions to add to tickets. ### 3. Consistent, Dependable Calls with Webex Calling **Rating:** 4.5/5.0 stars **Reviewed by:** Anson D. | Software QA, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Webex Calling?** What I like most about Webex Calling is how consistent and dependable it feels for daily calls. I don’t have to worry about call drops or poor audio, and the overall experience is smooth. It also makes handling work calls easy with useful features like transferring calls and checking voicemails without any hassle. **What do you dislike about Webex Calling?** One thing I don’t like about Webex Calling is that the interface can feel a bit confusing at times, especially when trying to find certain settings. Also, there can be slight delays or lag occasionally, which affects the call experience a bit. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling solves the need for a reliable and centralized way to handle work calls without depending on traditional phone systems. It helps me stay connected with my team and clients from anywhere, making communication more flexible and efficient. This makes my daily work smoother and saves time ### 4. Clear, Reliable Call Quality for Smooth Team Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Avijit S. | Associate technical support, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Webex Calling?** I like that Webex Calling delivers clear call quality and stays reliable for my day-to-day work. It’s straightforward to use and helps me communicate smoothly with my team and clients, with very few issues, disruptions, or interruptions. **What do you dislike about Webex Calling?** One thing I don’t like about Webex Calling is that when the network is unstable, calls can sometimes lag or even drop. I also find the interface a bit confusing for new users, so there’s a learning curve before it starts to feel intuitive and becomes easy to navigate and use comfortably. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling helps bridge communication gaps by making it easy to place reliable calls from anywhere. It has reduced our reliance on traditional phones and improved how well the team stays connected. Overall, it’s made our work feel more flexible, and coordinating with others is clearly easier than it used to be. ### 5. Ideal for Large Online Classes, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Ellie N. | IT professional , Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Webex Calling?** I like that Webex Calling allows a lot of people to join, which is perfect for my large online classes of about 150 people. I also appreciate getting summaries from our discussions, especially if I join late or miss parts of a session. The call recording feature is super useful as it lets me revisit the class if I miss the live call. I also find the live chat beneficial for real-time communication. Additionally, the initial setup was very easy, just by following the on-screen instructions. **What do you dislike about Webex Calling?** Sometimes people complain of sound issues, saying it's low. But I don't know if it's the software or hardware problem. **What problems is Webex Calling solving and how is that benefiting you?** I use Webex Calling to overcome distance barriers in online classes, accommodating many participants, providing summaries, and recording calls for revisiting missed sessions. ### 6. Webex Calling reports changed how we staff our support lines **Rating:** 5.0/5.0 stars **Reviewed by:** Deann W. | Senior Geospatial integration specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Webex Calling?** We have 80 agents across two contact hubs and before Webex Calling our visibility into call performance was a weekly spreadsheet which someone put together by hand. Webex Calling Analyzer changed that. Real time call queue stats, hunt group utilization and average handle time by location etc all in one place. I personally built a custom dashboard specifically for peak trading windows to monitor queue depth and abandon rates live. **What do you dislike about Webex Calling?** Historical reporting lag in Analyzer is a problem me. Data can take up to 30 minutes to appear in some reports. For a CX operation this moves fast that gap is genuinely frustrating. **What problems is Webex Calling solving and how is that benefiting you?** Before this we only realized we were understaffed after customers had already waited too long. With live queue data i can see the queue starting to build and move someone before it becomes a problem. Average wait times dropped noticeably. There is also call recording with controlled access which i did not think much about at the start. But during escalations where you need to check what was actually said. ### 7. Smooth Multi-Office PBX Migration with Powerful Hunt Group Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Corinne A. | Unified Communications Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Webex Calling?** Managing four offices from one place is something I didn't think would actually work this smooth. We left our old PBX last year and the local gateway setup was simpler than expected. Hunt group config was the best part. Our support team needed sequential ringing during core hours and overflow to shared voicemail after hours and we set it all up without opening a single ticket. The voicemail to email transcription became useful too especially for Amsterdam where half the team is hybrid. They just check inbox, no need to dial in. **What do you dislike about Webex Calling?** The reporting felt limited for hunt groups. Basic call volume and quality metrics are there but if you want overflow rates by time of day or average ring time per agent you need extra steps or third party tools. For teams that need detailed queue visibility it can feel not enough. **What problems is Webex Calling solving and how is that benefiting you?** Adding a new user across four locations used to mean back and forth with our telephony vendor but now it takes maybe ten minutes. The softphone also quietly solved something we didn't track properly before. Fewer missed calls since rollout. Not dramatic change but it does make difference in how team stays reachable. ### 8. Survivability Kept Our Clinics Calling Through Internet Drops **Rating:** 5.0/5.0 stars **Reviewed by:** Carlton P. | Senior IT analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Webex Calling?** During our network migration last spring we moved 14 clinic sites to new ISP over three weekends. I was worried about call continuity because healthcare cannot just go dark. Survivability feature kept branch sites working even during short internet drops, staff could still make local calls. That was not possible with our old setup. Nurses and admin are also not switching between different apps anymore, everything is in one place. **What do you dislike about Webex Calling?** There was one case where ELIN was not updating correctly after a location move and we had to go through TAC to fix it. For healthcare where 911 accuracy is compliance issue this needs better workflow. **What problems is Webex Calling solving and how is that benefiting you?** A lot of time was going into basic phone maintenance, firmware updates, line changes, number porting with old carrier. That work is mostly gone now. Number management is in Control Hub and carrier side is simpler through Cisco ccp. The thing we did not expect was receptionists stopped raising tickets about dropped calls and bad transfers. We also finally got call recording with proper retention controls which something we were trying to solve for two years. ### 9. Webex Calling + Salesforce CTI Made Call Logging Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Ida G. | Unified communications consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Webex Calling?** Client was manually logging every outbound sales call into Salesforce. After implementing Webex Calling with Salesforce CTI integration that whole process disappeared. Click to dial from Salesforce record, automatic call logging, screen pop on inbound calls are some of my favourite features. Sales reps picked it up quickly, no long training needed. As consultant the CTI connector documentation was solid and setup was predictable. **What do you dislike about Webex Calling?** Screen pop stopped firing correctly after a Salesforce sandbox refresh mid project. Turned out OAuth token had to be re authorised on each rep machine manually. There is no bulk re auth option in connector admin. **What problems is Webex Calling solving and how is that benefiting you?** After the rollout the client Salesforce data was cleaner. With automatic logging the CRM data became reliable fast and that fed directly into pipeline. For me as consultant it also made scoping conversations on future projects easier because i had a concrete outcome to point to. ### 10. Webex Calling’s CRM-Linked Transcriptions Make Call Follow-Ups Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Marion W. | Customer success director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Webex Calling?** So I was in the middle of a quarterly business review with a Frankfurt client and my old softphone just froze. Call recording with automatic transcription straight into our CRM is one of the most helpfull feature i found in webex calling. Not the fanciest feature maybe but last month i needed to verify a commitment i made to a Munich-based customer about SLAs. Instead of hunting through my notes i just searched the transcript for response time and i found it. It was amazing. **What do you dislike about Webex Calling?** Weird thing i noticed after about three months ago, the mobile app drains battery like crazy on my iPhone during back to back calls. I tried lowering screen brightness closing other apps but it still happens. Also the call handoff from mobile to desktop isn't seamless. **What problems is Webex Calling solving and how is that benefiting you?** At first i didn't realize how much context i was losing between calls until we started using Webex Calling's CRM integration properly in our work. With Webex calling the call logs automatically create an activity record inside Salesforce and the transcription sits right there attached to the contact. ### 11. Analytics Hub Visibility Made Webex Call Quality Issues Easy to Pinpoint **Rating:** 4.5/5.0 stars **Reviewed by:** Whitney C. | IT Operations andlyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Webex Calling?** Our warehouse team constantly needs to reach dispatch coordinators working from home near Amsterdam. Previously our calls would drop or echo like crazy. What really saved us is Analytics Hub I can pull per user MOS scores and see exactly where latency creeps in. Once 3 warehouse agents reported choppy audio. Instead of guessing I filtered by device type and saw it was all on older desk phones and we swapped them out within a day. This level of visibility makes my job feel less like firefighting and more like actual IT planning. It's weirdly satisfying. **What do you dislike about Webex Calling?** We moved 40 DIDs from our old provider and the process took almost three weeks, partly on the old carrier but Webex's portal kept showing vague statuses like in progress with no ETA. I had to open three support tickets just to confirm a single submission went through. **What problems is Webex Calling solving and how is that benefiting you?** Now With Webex Calling's location-based call routing we set up rules so warehouse inbound calls automatically go to the right team based on shift schedules. That means our dispatchers aren't getting routed to the wrong person at 3 PM anymore. Plus call recording compliance for our logistics contracts finally feels automated. That alone saves me about four hours of manual log checking per week. ### 12. Easy to use, and even easier to integrate! **Rating:** 4.0/5.0 stars **Reviewed by:** Isaiah C. | Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Webex Calling?** Webex Calling simplifies my business calling by keeping it in its own dedicated space on my device. Additionally, its AI features allow me to easily track call transcripts and quickly see what a call was about. The interface and app navigation are very smooth and easy to jump into with little training, and it integrates right into our other cloud platforms. If there is ever an issue, the support is very quick. **What do you dislike about Webex Calling?** With Webex Calling, calls can sometimes drop depending on the Wi‑Fi signal strength and your location. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling has made it easy for our team to integrate a single phone solution for everyone, removing the need to pay for multiple services for different team members. ### 13. Reliable Cloud Telephony Platform for Enterprise Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Nijat I. | Full-stack Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Webex Calling?** As the IT Infrastructure Manager at a mid-sized professional services firm with 120 employees spread over three countries, the best part about Webex Calling is that it brings all our communications together seamlessly within the Cisco ecosystem.We moved from an old on-premise Cisco Unified Communications Manager (CUCM) setup to Webex Calling, and the switch went surprisingly smoothly because they work well together.The Control Hub has really changed how we handle admin tasks. I can set up a new user with a direct inward dialing (DID) number, put them in the right call queue, and get their desk phone or softphone ready all in less than 90 seconds. Before, this used to take our team 2-3 days, dealing with manual switch configurations and MACD requests.The single-number reach feature has gotten rid of the hassle of saying "call me back on my mobile" for our consultants who are always moving between offices and client sites.I really value the quality of service controls that work at the network level. We set up Webex Calling with our Cisco Meraki SD-WAN and made sure voice traffic gets priority. This way, we experienced almost no jitter or packet loss, even when the network was busiest.The platform’s redundancy setup, which switches automatically to cellular backup on our Cisco 8800 series desk phones, kept our phone system up and running without a hitch during a recent regional ISP outage.This isn’t just any cloud PBX; it’s a carrier-class solution built for enterprise use. **What do you dislike about Webex Calling?** Webex Calling has its strengths, but when you use it on a larger scale, a few operational challenges start to show up.Moving existing toll-free and local DID numbers from different carriers took way longer than we expected. Cisco's porting team did a good job, but coordinating with the old providers and the Webex Calling system meant a lot of manual follow-up. Some of the ports ended up taking more than 30 days to finish.This led to a temporary hybrid state where we had to keep both systems running.The analytics and reporting features in Control Hub work fine for simple troubleshooting, but they don’t offer enough detail for more complex contact center tasks.We had to add a third-party call analytics platform to Webex Calling to get detailed stats like average speed to answer, abandonment rates by queue, and agent occupancy—basic KPIs that really should be built-in.The Webex App softphone client uses a lot more system resources compared to other options like Microsoft Teams Calling or Zoom Phone, which can cause performance issues, especially for users with older laptops.We handled this by setting minimum hardware requirements, though it ended up being an unexpected cost for buying new equipment.The licensing SKUs are still way too complicated. Figuring out the differences between Webex Calling Professional, Standard, and all the add-on packs like call recording or contact center features basically means you need a spreadsheet just to make sense of it. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling is tackling three big business issues: first, the high maintenance costs of old on-premise phone systems that are no longer supported; second, the challenges of running operations smoothly when teams are split between home and office; and third, the problem of having mixed-up caller ID and a patchy user experience across different countries.Our organization stands to gain a lot in measurable ways.We cut costs by getting rid of four physical CUCM servers, three old gateways, and two PRI circuits in our London, New York, and Singapore offices.Switching to a purely OPEX model cut our yearly telephony costs by about 42%, even when you include the Webex Calling licensing fees.We also cut more than $25,000 a year by getting rid of maintenance contracts with our old hardware vendor.Our employee onboarding and offboarding processes now move as quickly as software changes.By connecting Control Hub API with our Workday HRIS, we automated the user lifecycle management process.When HR ends an employee’s role in Workday, Webex Calling quickly takes care of things by removing their extension, putting their DID number back into a pool, and cutting off their softphone access all within 15 minutes. Before, this used to need a manual IT ticket and could take a couple of days.This has really cut down our security risks.We set up dial plans based on location and made sure the outbound caller ID stays consistent everywhere.When a consultant calls from our Berlin office, the German office number shows up, and if they’re calling from the Dubai office, the UAE number appears—no matter if they’re on a desk phone, laptop, or mobile app.Keeping things consistent has helped us boost our first-contact rate with prospects by about 18%, and it has also cleared up any confusion clients had about which office was managing their account.When a bad storm shut down our New York office for three days, all 45 team members there kept working without missing a beat. They were able to make and take calls using their Webex softphones and mobile devices just like they were sitting at their desks.We didn’t have to run any disaster recovery plan because the system just worked without a hitch.This resilience is built right into our infrastructure, not added on later as a costly extra. ### 14. Effortless to Use with Great Personalization **Rating:** 5.0/5.0 stars **Reviewed by:** Brittney F. | He lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Webex Calling?** I like the ease and convenience of use for any skill level with Webex Calling. The initial setup was super easy, making the transition smooth. It helps keep my meetings and procedures organized with one simple to view calendar. I appreciate the convenient whiteboard for notes and visual displays, along with having a convenient one-time all-the-time link for my personal room. I also enjoy the personalization options available. **What do you dislike about Webex Calling?** I can't think of much besides maybe more background image options and themes for your profile. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling organizes my meetings and procedures into a simple calendar, offers a convenient whiteboard for notes, and has a personal room with a constant link. ### 15. Reliable, Straightforward Calling with Seamless Webex Suite Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Webex Calling?** What I like most about Webex Calling is how reliable and straightforward it is for day-to-day communication. Calls are generally clear, and it’s easy to use whether you’re at your desk or working remotely. I also like that it integrates well with the wider Webex Suite, so everything feels connected- calls, meetings, and messaging are all in one place. That makes it much easier to stay organised and not have to switch between different systems. Another benefit is the flexibility, as you can take calls on different devices, which is really useful when you’re not always in the same location. **What do you dislike about Webex Calling?** Nothing- I haven’t experienced any major issues. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling helps solve the challenge of staying connected and communicating reliably, especially when working across different locations or remotely. Instead of relying on traditional phone systems or multiple apps, it provides one consistent platform for making and receiving calls. For me, that means I can take calls from anywhere (whether I’m in the office or working remotely) without any disruption. It also keeps communication more organised, as everything is linked within the same system rather than being spread across different tools. ### 16. All-in-One App That Streamlines Work with Great Audio and Call Recording **Rating:** 5.0/5.0 stars **Reviewed by:** Andi F. | Senior Strategic Account Executive., Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Webex Calling?** It’s great that everything is in one app—messaging, calls, and my integrated organization—which really streamlines my daily work. Plus, the audio quality is very good, and having the ability to record calls gives me peace of mind. **What do you dislike about Webex Calling?** One drawback of the app is that it took me a while to get used to it at first because it has so many options and requires some time to understand. It could be more intuitive, that´s all. **What problems is Webex Calling solving and how is that benefiting you?** It’s an application I’d recommend if you want to ditch the old system and move to a modern, fully cloud-based solution. This tool is highly adaptable, and the benefits it offers—like lower costs and zero hardware maintenance—make it a much more agile and productive option. ### 17. Seamless Integration and Cross-Device Flexibility with Webex Calling **Rating:** 4.5/5.0 stars **Reviewed by:** Saad A. | Senior Compliance Associate, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2026 **What do you like best about Webex Calling?** I like that Webex Calling provides seamless integration across devices, allowing me to make and receive calls from anywhere using the same business number. It works smoothly within the Webex app and connects with Microsoft 365, enabling click-to-call from emails and calendars. I also appreciate that the initial setup is very easy and doesn’t require any special skills. The platform's unified communication helps consolidate voice meetings and messaging in one place, which is great for enabling remote work flexibility and reducing traditional phone system costs. **What do you dislike about Webex Calling?** I experience occasional audio drops or lag during calls, especially when I switch networks. Also, sometimes notifications for missed calls or voicemails are delayed. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling solves unified communication by consolidating voice, meetings, and messaging in one platform. It enables remote work flexibility, reduces traditional phone costs, and offers seamless integration across devices. ### 18. Efficient Cloud-Based Communication, Complex Setup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Webex Calling?** I like how Webex Calling can automate call routing and integrate smoothly with our back end and the API. It enables cloud-based communication for remote teams, helping them stay connected with the rest of the team. It also supports our ticketing process, centralizes communication in one place, and makes it easier to scale so we can reach more people without needing a strong network connection. **What do you dislike about Webex Calling?** The call routing configuration feels a bit complex, especially when I’m trying to set up automation. It often seems like I’m doing a lot of work just to automate something, to the point where I might as well handle it manually. I also wish it offered stronger developer APIs and clearer, more straightforward documentation. The initial setup wasn’t extremely difficult, but it wasn’t exactly easy either. **What problems is Webex Calling solving and how is that benefiting you?** I use Webex Calling to replace physical office phone equipment, since it provides a cloud-based solution that helps our team stay connected while working remotely. With a strong internet connection, it helps us avoid network-related call issues, integrates smoothly with our backend systems, and automates call routing so calls get directed to the right place without extra manual effort. ### 19. Reliable and feature-rich calling solution, even on the free plan **Rating:** 2.5/5.0 stars **Reviewed by:** Tarun K. | IT Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Webex Calling?** I’ve been using the Webex Calling free version for a while now and it has quickly become an essential tool in my workflow. The calling feature itself is the main highlight - most of my clients already use Webex, which makes connecting with them seamless. Instead of making expensive international phone calls, I can talk to clients in different countries directly through Webex and the call quality is consistently clear. It’s very easy to use and the initial setup was quick and straightforward, so I didn’t have to deal with any complicated steps. What makes calling even more efficient is how the free plan integrates with other features. For instance, the calendar integration with Google Calendar and Microsoft 365 Calendar makes scheduling calls simple and convenient. I can set up a call, coordinate with clients across time zones and it helps me manage all my calls without juggling multiple apps. Along with calling, I also use messaging, video meetings, whiteboarding, screen sharing and local recording, all of which support my calling workflow. For example, I can quickly share documents during a call, follow up via chat or have a short video discussion if needed. Because of these tools, I find myself using Webex Calling multiple times a day and it feels like a complete solution for all my communication needs. Switching between calls, chats, and meetings is smooth and everything works together in a way that keeps me organized. Even though free plans usually have limited support, I’ve reached out a couple of times and the Webex team was efficient and helpful, resolving my issues faster than I expected for a free user. Overall, Webex Calling free plan gives me everything I need to stay connected with clients across countries. It’s reliable, feature-rich and supports my daily workflow, all in one place and I’ve been pleasantly surprised by how much value it provides, even at no cost. **What do you dislike about Webex Calling?** I don’t have any major dislikes about Webex Calling. For a free plan, it covers all my basic calling needs really well - the call quality is clear, it’s easy to use and connecting with clients is seamless. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling solves the problem of expensive international calls by letting me connect with clients across countries directly through the platform. It also helps me manage calls efficiently and stay organized, thanks to features like calendar integration and messaging. Even on the free plan, it provides a reliable, high-quality calling experience that supports my daily workflow. ### 20. Highly Reliable, Needs UI Refinement **Rating:** 4.5/5.0 stars **Reviewed by:** Sumanth K. | Operations @ GAIL (India) Limited., Oil & Energy, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Webex Calling?** I like Webex Calling because we face fewer issues like call drops or latency compared to other platforms like Google Meet or Microsoft Teams. It works great within the same network, and it's handy since after COVID, we've shifted to virtual meetings where reliability is key. Scheduling, recording, and maintaining meeting records are easy on Webex Calling, and the setup is as simple as any other software, not complicated, which means anyone can do it. **What do you dislike about Webex Calling?** They can definitely work on UI. Like, Zoom or Microsoft Teams have the best UI, I think. They should concentrate more on UI, UX. And, lately, they have improved a lot much, but there is still a lot of work to be done. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling makes scheduling, recording, and maintaining meeting records easy and improves call quality with fewer call drops and latency issues. We switched from Microsoft Teams for a better calling experience on the same network. ### 21. Crystal-Clear Calling, But Graphics Need Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Faith D. | Medicare Benefits Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Webex Calling?** I like the high quality crystal clear calling feature. I think that's the main thing thatsets then apart. **What do you dislike about Webex Calling?** I don't love the graphics. On most PC's as well as most mobile devices, the graphics are pretty low quality. **What problems is Webex Calling solving and how is that benefiting you?** I mean, it is solving the need to meet online and to host and participate in meetings globally through one link, which is obviously very beneficial especially nowadays ### 22. Dependable Tool for Managing Multiple Meetings. **Rating:** 4.0/5.0 stars **Reviewed by:** Arijit N. | Senior Moderation Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Webex Calling?** What I like best about Webex Calling is its reliability and clear call quality. I attend 3–5 meetings daily, and it consistently provides a smooth experience with stable connections and easy-to-use features for joining and managing calls. **What do you dislike about Webex Calling?** Sometimes Webex Calling feels heavy on system resources, and the performance depends a lot on internet speed. The interface could also be more streamlined to make navigation quicker during busy workdays. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling solves the challenge of managing multiple daily meetings by providing a reliable and unified platform for voice and video calls. It helps me connect with colleagues and clients seamlessly, saving time and ensuring clear communication, which directly supports my responsibilities as a Senior Executive. Webex Calling solves the challenge of managing multiple daily meetings by providing a reliable and unified platform for voice and video calls. It helps me connect with colleagues and clients seamlessly, saving time and ensuring clear communication, which directly supports my responsibilities as a Senior Executive. ### 23. Reliable and Easy-to-Use Cloud Calling Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Sidath P. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Webex Calling?** What I like most about Webex Calling is its seamless integration with other Cisco collaboration tools like Webex Meetings and Webex App. The call quality is consistently reliable, even with larger teams spread across different regions. The interface is user-friendly, and switching between devices (desktop, mobile, or desk phone) is smooth, which makes it very convenient for hybrid or remote work setups. **What do you dislike about Webex Calling?** One limitation is that advanced reporting and analytics could be more detailed—especially for organizations that want granular insights into usage and performance. The mobile app, while generally good, can sometimes feel slightly less responsive compared to the desktop experience. Also, while integration with other Cisco tools is excellent, integration with third-party applications could be more streamlined. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling has helped solve the challenge of maintaining reliable communication across a hybrid workforce. Instead of relying on traditional PBX systems or multiple fragmented tools, everything is centralized in one secure cloud-based platform. It eliminates downtime and simplifies device management, making it easier for our team to stay connected whether they’re in the office, working remotely, or on the move. The solution has reduced costs associated with maintaining on-premise telephony and increased flexibility for scaling users up or down as needed. ### 24. Stable, High-Performance Calls with Clear Voice and Easy Meeting Creation **Rating:** 4.0/5.0 stars **Reviewed by:** JAVIER P. | Professor Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Webex Calling?** Stability, performance, clear voice and easy creation meets **What do you dislike about Webex Calling?** The UI needs improvement. The client apps are poor, and the web client still feels incomplete in terms of features. It’s also incompatible with other systems like Linux, and the interfaces are inconsistent, mixing older system elements with newer ones. **What problems is Webex Calling solving and how is that benefiting you?** Stability on calls, and easy assignments and meets ### 25. Seamless Connectivity Between Apps, PC, and Phone **Rating:** 5.0/5.0 stars **Reviewed by:** Stamatis S. | Educator in the University and President of Board of Members, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Webex Calling?** The connectivity between the apps, my PC, and my phone. **What do you dislike about Webex Calling?** The design could be improved a bit; I find it somewhat too simplistic. **What problems is Webex Calling solving and how is that benefiting you?** Contacting coworkers and planning meetings. ### 26. Excellent Audio Quality, Stable Calls, and Seamless Webex Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Helder R. | Event Coordinator., Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Webex Calling?** I really appreciate the audio quality. Calls are stable, it’s easy to use, and it integrates perfectly with other Webex applications. Overall, it’s excellent. **What do you dislike about Webex Calling?** Connectivity is rarely impacted by network issues, and it generally stays stable. **What problems is Webex Calling solving and how is that benefiting you?** Since we started using this platform, we’ve improved communication within the team, and that has had a very positive impact on our results. Overall, it’s been a secure, stable, and easy-to-manage phone system. ### 27. Webex review **Rating:** 5.0/5.0 stars **Reviewed by:** Ruvimbo J. | Associate 1, Field Service Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Webex?** What I appreciate most about Webex is its consistently reliable video and audio quality, which holds up well even in lengthy meetings. Scheduling, joining, and sharing screens are all straightforward, and the chat and recording features help keep collaboration both smooth and well-organized. **What do you dislike about Webex?** One thing I don't like about Webex is that it tends to use a lot of system resources, which can cause it to lag, especially when several people are sharing their screens or using video at the same time. Additionally, I feel that the interface could be updated to look more modern and be easier to navigate. **What problems is Webex solving and how is that benefiting you?** Webex simplifies remote collaboration by enabling smooth video meetings, screen sharing, and real-time communication. It addresses the difficulty of staying connected with colleagues in different locations and contributes to better teamwork and increased productivity. ### 28. Quick, Easy, and User-Friendly Webex Experience **Rating:** 4.5/5.0 stars **Reviewed by:** James W. | Service desk analyst, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Webex Calling?** It's quick and easy to use. very user friendly and a easy interface to use and get your head round **What do you dislike about Webex Calling?** There isn't much downside to Webex i've had a handful of calls drop/ disconnect over the years of using it but that could of been for a number of reasons like the network **What problems is Webex Calling solving and how is that benefiting you?** It is helping getting in touch with users globally at different campus' staff and students included ### 29. Reliable Calling with Room for App Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Steven M. | Account Manager, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Webex Calling?** I appreciate how Webex Calling provides me with a reliable and secure way to communicate and stay reachable by my clients, which is critical for my business operations. The feature set, including call transfer, 3-way calling, and meeting escalation, enhances communication effectiveness. 3-way calling is particularly beneficial when involving additional parties, such as a client, myself, and an external agency, achieving a cohesive communication strategy. I find it incredibly useful that Webex Calling is usable across multiple devices, ensuring flexibility and continuity in my communication efforts. Furthermore, the feature that allows seamless escalation from calls to a full video meeting if needed showcases its adaptability to varying communication demands. The initial setup was smooth and satisfactory, which made the transition and adoption straightforward and efficient for use in business scenarios. **What do you dislike about Webex Calling?** I think the mobile app could be slightly refreshed. I want it to be polished and in line with some of the other key players in this space. **What problems is Webex Calling solving and how is that benefiting you?** I use Webex Calling for a reliable and secure communication with clients, utilize call transfer, 3-way calling, and meeting escalation for seamless collaboration, and enjoy device versatility. ### 30. Unified Communication and Collaboration Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad A. | Sr ICT Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Webex Calling?** I like the reliability and seamless integration of Webex Calling as a collaboration platform. The ability to manage calling, messaging, and meetings from a single application is a big advantage. I also find the setup straightforward, especially compared to on-premise solutions. **What do you dislike about Webex Calling?** Actually, licensing is a bit difficult and confusing when you combine Webex Calling with other Webex services. **What problems is Webex Calling solving and how is that benefiting you?** I use Webex Calling to replace our legacy phone system, enabling remote and hybrid work. It unifies voice, messaging, and collaboration in one platform, reducing infrastructure overhead. I like the reliability and seamless integration for managing calls, messages, and meetings all in one place. ### 31. Unified Communications Excellence with Webex Calling **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica P. | Help Desk, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Webex Calling?** What I appreciate most about Webex Calling is its strong cloud-based voice solution, which stands out for delivering an excellent unified communications experience. It seamlessly brings together voice, messaging, and meetings in one platform. Supported by Cisco, it also ensures carrier-grade security and offers global scalability, all managed from a centralized system. **What do you dislike about Webex Calling?** The primary drawback is that to fully benefit from the platform, organizations must adopt the entire Webex suite. This can pose a significant investment and adoption challenge, especially for those companies that have already committed substantial resources to other third-party collaboration tools. **What problems is Webex Calling solving and how is that benefiting you?** Since its implementation, the Webex Calling platform has served as a catalyst for increased business agility and enhanced hybrid productivity. By delivering a consistent voice solution that can be accessed from any location and device, it has noticeably fostered a more connected workforce. This improvement leads directly to better collaboration and greater operational efficiency, all without the geographical constraints imposed by traditional PBX systems. ### 32. Outstanding Value and Seamless Remote Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Frederic B. | Managing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2026 **What do you like best about Webex Calling?** Their value and service set them apart from any other company we've worked with. The user experience is outstanding, particularly for remote work. I appreciate how intuitive and easy to use the platform is, and the initial setup was straightforward as well. **What do you dislike about Webex Calling?** All its functions and features met our needs. The reliability and seamless integration of Webex Calls as a collaboration platform were exactly what we were looking for. **What problems is Webex Calling solving and how is that benefiting you?** This platform enables us to send messages and conduct video conferences with clients, including those located in other countries. Additionally, it streamlines the management of incoming calls to my company by offering an automated answering service that efficiently routes calls, minimizing the need to respond to irrelevant or unnecessary inquiries. ### 33. Webex Calling Review **Rating:** 4.5/5.0 stars **Reviewed by:** Muhammad Awais A. | ICT Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Webex Calling?** I have the collaboration. It allows us to see our meetings, place calls, and receive our voicemail. We can also communicate with other team members using the chat feature. 1-Uses existing network connections instead of hardwired phone lines 2-Handles call routing to different locations well 3-Integrates with existing computer audio. **What do you dislike about Webex Calling?** Integrate the contacts list with the directory servers **What problems is Webex Calling solving and how is that benefiting you?** Infrastructure costs have significantly reduced. Maintenance costs are now integrated with basic networking. Very few physical phones are remaining and only in specialty locations. ### 34. Empowers Remote Work, But Requires Strong Internet and Some Learning **Rating:** 4.0/5.0 stars **Reviewed by:** Stefanie M. | Communications, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Webex Calling?** What I appreciate most about this software is the ability to receive office calls from any location, which is essential for the effectiveness of our remote work setup. In addition, the call recording and visual voicemail features not only enhance our management capabilities but also serve as vital tools that bolster our security and help us maintain regulatory compliance. **What do you dislike about Webex Calling?** It is important to mention that call quality is highly dependent on the strength and stability of your internet connection. Additionally, the deep integration with Webex Meetings and messaging means there is a learning curve before you can take full advantage of everything the platform offers. **What problems is Webex Calling solving and how is that benefiting you?** This platform has enabled me to maintain secure and consistently reliable communication with my clients, which has enhanced the quality of our interactions. Thanks to its unified cloud architecture, I am no longer tied to the office; I can now handle important calls and meetings from anywhere, enjoying full functionality. ### 35. Webex makes virtual meetings easy and reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Ankur R. | NOC Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Webex Calling?** One of the things I truly value about Webex Calling is the convenience it brings to everyday communication. The platform is designed in a way that makes it very easy to place, receive, and manage calls without any complications. The audio quality is always sharp and clear, which makes conversations smooth and professional, even when connecting with colleagues or clients in different locations. I also like how flexible it is across devices. Whether I’m working from my desk, using my laptop on the go, or switching to my mobile phone, I can stay connected without interruptions. The transition between devices feels seamless, which is very useful when working remotely or traveling. Another highlight for me is the integration with other Webex features like Meetings and Messaging. Being able to move from a call to a chat or a video meeting instantly saves time and keeps everything in one place. Features like voicemail, call forwarding, and team directory make it even more practical. **What do you dislike about Webex Calling?** At times, Webex Calling can feel slightly complicated for beginners, especially when navigating advanced features or settings. The mobile app could be smoother, and occasional call quality issues appear during weak internet connections, which can interrupt conversations and reduce overall reliability. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling really helps solve the problem of staying connected no matter where I’m working from. In the past, it was difficult to manage calls when away from the office, but now I can easily make and receive business calls from my laptop or mobile without worrying about missing anything. It also solves the issue of using too many different apps. Instead of jumping between separate tools for calling, messaging, or meetings, everything is built into one platform. This makes my workday smoother because I can start with a quick call and, if needed, move straight into a video meeting without switching applications. Another big problem it solves is flexibility. Whether I’m at my desk, traveling, or working from home, I can answer calls on any device. Features like call forwarding, voicemail, and contact search make it easier to stay organized and never lose touch with important conversations. ### 36. Easy Communication Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2025 **What do you like best about Webex Calling?** What I appreciate most about Webex Calling is its straightforward user interface, which makes it accessible for both technical and non-technical users. Additionally, the video and audio quality remain consistently good even during long conversations, making it suitable for everyday use. **What do you dislike about Webex Calling?** One drawback of Webex Calling is that occasional updates can temporarily disrupt workflows or change familiar layouts, which might frustrate users who value consistency. While the interface is generally easy to use, some deeper configuration options are hidden, making advanced setup less productive. The mobile app also lags slightly behind the desktop version in terms of performance and features. **What problems is Webex Calling solving and how is that benefiting you?** The challenge of managing communications across different platforms by unifying calling, messaging, and meetings in one solution used for mainly teams connect, reducing missed calls and improving response times. The cloud-based setup allows for easy remote access and consistent performance making collaboration more efficient and reliable, helping to track every message, calls in my daily life. ### 37. Dependable cloud phone system that keeps my team connected! **Rating:** 4.5/5.0 stars **Reviewed by:** Sofia R. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Webex Calling?** I like how Webex Calling makes it easy for our team to handle calls from anywhere. Whether we’re working from home or traveling we still get reliable voice service. The mobile and desktop apps sync our voicemail and call history which keeps things consistent. Also the integration with our wider Webex Meetings and chat tools means we don’t jump between multiple systems. **What do you dislike about Webex Calling?** Onboarding new users can be a little slow and the pricing for small teams feels a bit high compared to some alternatives. Also the reporting features are ok but could be more detailed for call analytics. **What problems is Webex Calling solving and how is that benefiting you?** We used to switch multiple service providers for desk phones and remote workers which caused delays and cost. Webex Calling unified our voice system in the cloud and made it straightforward to manage users and features from one portal. This improved our team’s responsiveness and reduced our telecom overhead. ### 38. Seamless Cloud Calling with Great Features, Minor Setup Hurdles **Rating:** 4.0/5.0 stars **Reviewed by:** Dikshanta C. | IT/Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Webex Calling?** Webex Calling is user-friendly, reliable, and cloud-based, which makes it ideal for remote and hybrid teams. I appreciate how seamlessly it integrates with Webex Meetings and Messaging, allowing calls, chats, and meetings to flow together effortlessly. The voice quality is excellent, and features such as call routing, voicemail-to-email, and mobile support add a great deal of convenience.Its scalability , security , and minimal IT administration requirements make webex callinf a strong and viable solution for wokrplaces today. **What do you dislike about Webex Calling?** While Webex Calling offers robust capabilities, there are a few drawbacks to consider. The service depends greatly on a reliable internet connection, which means that call quality may suffer if connectivity is poor. Its advanced features and initial setup can be somewhat confusing, especially for newcomers or smaller IT teams. Compared to traditional PBX systems, the customization options are also more limited. Furthermore, resolving certain issues may require assistance from Cisco support, which can sometimes delay the resolution process. Despite these points, I find these to be relatively minor trade-offs for the benefits of a cloud-based calling solution. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling addresses the limitations of traditional phone systems by offering a cloud-based platform that brings together calling, messaging, and meetings. This solution enables businesses to lower expenses, boost productivity, and accommodate remote or hybrid work by allowing employees to make and receive calls from any location. Its straightforward scalability, dependable call quality, and support for mobile devices help ensure smooth communication and collaboration among teams and offices. ### 39. Great Tool for Direct System Calls and Voicemail Transcription **Rating:** 5.0/5.0 stars **Reviewed by:** Lyneta G. | Insurance Broker, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Webex Calling?** It’s a great tool for making direct calls into our system, and it also stores and transcribes voicemails. Overall, it’s been very helpful. **What do you dislike about Webex Calling?** I’ve noticed a few system glitches, with the app occasionally crashing or freezing. **What problems is Webex Calling solving and how is that benefiting you?** We needed a system for direct calls in to our system ### 40. Outdated Feel, Slow Click Response, and Limited Integrations **Rating:** 2.0/5.0 stars **Reviewed by:** Samantha B. | Previous COO, Currently on Board of Directors, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Webex Calling?** It's nice to look at and the customer service is really great. **What do you dislike about Webex Calling?** I just feel like it's a bit outdated. When clicking items, it feels like a slow response time overall. I've seen more integrations with other similar softwares. **What problems is Webex Calling solving and how is that benefiting you?** It's allowed me to communicate with those in remote areas, internationally, and has allowed me to meet with medical professionals without violating HIPPA ### 41. Seamless Webex Connection Without Technical Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Alfred L. | Real Estate Managing broker, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Webex Calling?** You connect to webex without any technical issues **What do you dislike about Webex Calling?** Nothing significant that has come up yet **What problems is Webex Calling solving and how is that benefiting you?** being able to connect with multiple users comes very handy ### 42. WebX Calling- Clear Calls Every Time **Rating:** 5.0/5.0 stars **Reviewed by:** Vinod L. | Techinal engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Webex Calling?** The interface is clean and intuitive, so even team members who aren’t very tech-savvy were able to start making and receiving calls right away without a steep learning curve. The implementation process was surprisingly smooth — everything was well-documented, and the setup didn’t disrupt our existing workflows. Customer support has also been a big plus. Whenever we had a question, the Webex team responded quickly with clear solutions, which gave us confidence in relying on the platform for our daily operations. Speaking of daily operations, we use Webex Calling multiple times a day, every day — and it has been consistently stable, with no major glitches or dropped calls. I also appreciate the rich set of features. From call forwarding and voicemail transcription to seamless device switching, it covers everything we need for both internal and client communications. Integration with our other tools (like calendars, messaging apps, and CRM systems) was straightforward, which means we can handle most of our communication without jumping between too many apps. **What do you dislike about Webex Calling?** While Webex Calling works very well overall, there are a few areas that could be improved. The desktop app can sometimes feel a bit heavy on system resources, especially when running alongside other collaboration tools, which can cause slight slowdowns on older machines. The mobile app is good, but occasionally the call quality on weaker internet connections isn’t as stable as I’d like — even though this is partly due to network conditions, other lightweight calling apps sometimes handle it better. **What problems is Webex Calling solving and how is that benefiting you?** Before we switched to Webex Calling, our team was juggling multiple tools for voice calls, meetings, and messaging, which often led to missed calls, poor audio quality, and confusion about which platform to use. Remote and hybrid work made things even more challenging — we needed a single, reliable system that worked seamlessly across devices and locations without a complicated setup. ### 43. User-Friendly Calling Software That Gets the Job Done **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Webex Calling?** It is a user friendly calling software that easily gets the job done without hiccups. **What do you dislike about Webex Calling?** The UI can sometimes be annoying to navigate, especially if you have a lot of favourited chats. **What problems is Webex Calling solving and how is that benefiting you?** It is solving the need for phones. We do not need "work phones" anymore as we have this VOIP software to replace them. ### 44. Glitchy and Confusing Layout Makes Texting Hard to Use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Webex Calling?** I enjoy how easy it is to install the application & how you can connect your calendar. **What do you dislike about Webex Calling?** It is very glitchy! the layout is a bit confusing: you have to look around to find what you need and texting is complicated! I wish texting was seamless and easily available **What problems is Webex Calling solving and how is that benefiting you?** It provides phone services and calendar coordination, which makes it easy to do a virtual call. ### 45. Reliable, Seamless Calling with Minor Hiccups for New Users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Webex Calling?** What I like best about Webex Calling is its reliability and seamless integration with other collaboration tools in the Webex ecosystem. The call quality is consistently clear, even when working remotely, and the transition between desktop and mobile devices is smooth and intuitive. I also appreciate the ease of managing calls, voicemails, and settings from one unified interface. The platform feels secure, user-friendly, and well-suited for both internal and external communication. It really simplifies day-to-day collaboration without the technical hiccups that often come with other calling solutions. **What do you dislike about Webex Calling?** While Webex Calling is a solid and reliable platform, there are occasional delays when switching between networks or devices, which can momentarily affect call continuity. The interface, though comprehensive, can feel a bit overwhelming for new users due to the number of settings and options available. Additionally, the mobile app could be more responsive at times—especially when joining calls from low-bandwidth environments. These are minor issues, though, and don’t take away from the overall positive experience. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling has helped streamline communication across distributed teams by bringing all calling, messaging, and meetings into a single, unified platform. It eliminates the dependency on desk phones and traditional PBX systems, making it easier to stay connected from anywhere. The ability to transfer calls seamlessly between desktop and mobile ensures flexibility during remote or hybrid work. It has also reduced missed calls and improved responsiveness with features like call forwarding, voicemail-to-email, and presence visibility. Overall, it’s made communication more reliable, efficient, and aligned with how modern teams work. ### 46. Smooth Video Conferencing with Strong Security **Rating:** 4.5/5.0 stars **Reviewed by:** Ankit S. | Senior Consultant, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Webex?** Webex offers reliable video and audio quality, strong security features, and smooth integrations with productivity tools. It’s dependable for large meetings and webinars. It provide AI-powered meeting summaries .Noise removal and voice enhancement and real-time transcription in multiple languages are special features. **What do you dislike about Webex?** User interface is still outdated. Large app size. As AI is getting better day-by-day it must allow users to tailor AI summary style and option for task-based follow-up reminders. It must enable co-host management, easier pre-assignment, and better broadcast controls. **What problems is Webex solving and how is that benefiting you?** Webex helps solve the challenge of seamless remote collaboration by enabling secure video meetings, screen sharing, and team messaging in one platform. It has improved productivity for distributed teams, reduced travel costs, and made it easier to connect with clients and colleagues globally. ### 47. Webex Calling: Excellent Sound Quality, Graphics, and Screen Sharing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Webex Calling?** I like Webex Callings's sound quality, graphics, and the ability to share screens. **What do you dislike about Webex Calling?** I can't think of any downsides to using Webex Calling. It's a great platform and very professional. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling brings people together from anywhere in the world to collaborate in business discussions which benefits our company. ### 48. Reliable, Scalable Cloud Calling—Great for Modern Enterprises but Requires Careful Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Image B. | Network and Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2025 **What do you like best about Webex Calling?** What I like best about Webex Calling is how seamlessly it integrates enterprise-grade voice capabilities with collaboration tools in one unified platform. The solution stands out for three main reasons: Reliability and Call Quality – Webex Calling’s cloud‑based architecture, powered by Cisco’s global data centers, delivers consistently clear, high‑quality audio with minimal downtime or disruptions. All‑in‑One Management via Control Hub – The centralized Control Hub makes administration straightforward. It allows easy setup, provisioning of users, and real‑time monitoring, ideal for managing large deployments efficiently. Flexibility for Hybrid Work – Employees can make and manage business calls from any device—desk phones, laptops, or mobile—while maintaining the same business number, which is critical for hybrid and remote teams. **What do you dislike about Webex Calling?** Heavy Dependence on Strong Internet Connectivity – Call quality and reliability can drop noticeably when bandwidth is limited, making a stable, high-speed internet connection essential for smooth performance. ​ Limited Granular Control and Customization – The platform prioritizes simplicity but restricts deeper configuration options, which can frustrate administrators who need more advanced call routing or custom feature settings. ​ Complex Setup and Configuration – Initial deployment, number porting, and configuring certain features (like SMS or call queues) can be unnecessarily technical and time-consuming, even for experienced IT teams. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling is solving the problem of outdated, costly, and inflexible on-premises phone systems by moving communications into the cloud. This benefits me and my organization by: Enabling staff to make and receive business calls from anywhere, which supports hybrid and remote work arrangements and improves overall flexibility. ​ Reducing IT overhead by eliminating the need to maintain physical PBX hardware results in lower maintenance costs and easier scalability as the business grows. ​ Providing enterprise-grade security, reliability, and integration with collaboration tools (like messaging and video), which ensures business communications remain professional, resilient, and efficient regardless of user location. ### 49. Effortless Setup and Outstanding Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Ausilio P. | Technical Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2025 **What do you like best about Webex Calling?** Setting up the system was both simple and straightforward, fulfilling all of my needs. The intuitive interface ensures that navigation and access are effortless, and I really value the flexibility of being able to work from any location. It also enables connections with multiple people at once, and I have consistently found the service to be outstanding. **What do you dislike about Webex Calling?** Occasionally, there are minor glitches and errors, and some users have mentioned experiencing problems with audio quality. Additionally, the file solution is not very convenient when it comes to searching. **What problems is Webex Calling solving and how is that benefiting you?** My job is easier because the app works wonderfully, users appreciate its ease of use. We can have users log in just like in a call center-it's a complete communications solution. It has helped me tremendously with productivity. ### 50. Seamless and scalable cloud telephony solution **Rating:** 4.5/5.0 stars **Reviewed by:** Adesh K. | Senior Associate - Account Manager (Whitespace) , Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Webex Calling?** Webex Calling offers a seamless and scalable cloud telephony solution that's tightly integrated with Cisco’s collaboration tools. The interface is user-friendly, and it works well across devices — desktop, mobile, and desk phones. Call quality is consistently clear, and features like voicemail to email, auto-attendant, and call forwarding are easy to manage from the admin portal. **What do you dislike about Webex Calling?** Initial setup and migration from legacy systems can be a bit complex without proper Cisco partner support. Also, the control hub could be more intuitive for non-technical admins. Occasionally, there's a lag in updates syncing between Control Hub and devices. **What problems is Webex Calling solving and how is that benefiting you?** Eliminates Infrastructure Complexity like We no longer need to maintain traditional on-premises PBX systems. This reduces hardware costs, simplifies management, and frees up IT resources for other priorities and Enables Seamless Hybrid Work also Integration with Webex Meetings, Messaging, and third-party platforms like Microsoft Teams or CRM tools creates a unified communication experience, boosting productivity and reducing context switching ## Webex Calling Discussions - [What are the benefits of Cisco Cloud Calling?](https://www.g2.com/discussions/advantages-f1569fc4-d98a-415d-ae10-e2625b328b20) - 2 comments, 1 upvote - [Is Webex Calling a global solution?](https://www.g2.com/discussions/global-2459f52a-78db-406b-9f11-00d0e8d3c306) - 1 comment, 1 upvote - [Is Webex Teams included with Webex Calling?](https://www.g2.com/discussions/webex-calling-and-webex-teams) - 1 comment, 1 upvote - [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments - [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments - [View Webex Calling pricing details and edition comparison](https://www.g2.com/products/webex-calling/reviews?source=search§ion=pricing&secure%5Bexpires_at%5D=2026-05-30+16%3A35%3A09+-0500&secure%5Bsession_id%5D=18ec8d4e-6182-4125-8665-5cb69b7bac1b&secure%5Btoken%5D=a8d566f5f8b0e55865975da4f21d12b1b6bde944d93ebc7b1b32b8867e34d859&format=llm_user) ## Webex Calling Integrations - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Webex Calling Features **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Webex Calling Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,334 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,531 reviews)