1. [Home](https://www.g2.com/) 2. ... 3. [Queue Management Software](https://www.g2.com/categories/queue-management) 4. [Wavetec Discussions](https://www.g2.com/products/wavetec/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e0bcda88bafafb9102265aa41173b184/wavetec.png "Product Avatar Image") ](/products/wavetec/reviews) [ Wavetec ](/products/wavetec/reviews) (32)4.8/5 Wavetec is a global customer experience technology company that designs, builds and deploys queue management, self-service and digital signage solutions for banks, healthcare providers, government agencies, telecom operators and retailers. Since 1986, Wavetec has delivered more than 30,000 systems in over 80 countries, serving more than 160 enterprise clients and 500+ public sector and SME organizations. Wavetec owns the full stack, from in-house hardware and software to deployment and local support, so clients work with one accountable partner from design to rollout. Queue Management (Spectra QMS): Organize walk-ins, appointments and virtual queues in one platform. Spectra 2.0 adds live customer-flow analytics, branch simulation and AI Traffic Forecasting to plan staffing before demand arrives. Virtual and WhatsApp Queuing (Mobile-Q): Customers join queues from their phone or WhatsApp and get live updates, so they can wait anywhere. Appointment Scheduling: Web and WhatsApp booking, check-in, rescheduling and reminders that reduce no-shows. Digital Signage (Donatello): Indoor and outdoor displays that guide visitors, show wait times and share information at every touchpoint. Customer Feedback (Opinion Plus): Real-time feedback kiosks and surveys that show what customers think while there's still time to act. Branch Automation: C-Quick bulk cash deposit machines, cheque deposit with AI visual recognition, and account opening and card issuance kiosks. Telecom Self-Service: The Edge SIM-dispensing kiosk with KYC-ready flows, managed through ViOS device and fleet operations. Financial Market Displays: LED stock tickers, video walls and market data displays installed at more than 25 stock exchanges worldwide. AI (Nexia): Nexia-Q AI guidance and the Nexia family of AI products bring forecasting, simulation and decision support to customer-flow operations. Wavetec's solutions are built for enterprise environments, with SOC 2 and ISO 27001-aligned security, role-based access, audit logs and ADA/WCAG accessibility. Eleven regional offices support clients locally, exporting to more than 80 countries. Show More * * * ### 96.0 Nps Score Already have Wavetec? ### All Wavetec Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # How does a queuing system work? ](/discussions/how-does-a-queuing-system-work) How does a queuing system work? [ Queue Management Software ](https://www.g2.com/tags/queue-management-software)[ Appointment Reminder Software ](https://www.g2.com/tags/appointment-reminder-software)[ Online Appointment Scheduling Software ](https://www.g2.com/tags/online-appointment-scheduling-software)[ Digital Signage Software ](https://www.g2.com/tags/digital-signage-software) [ Feedback Analytics Software ](https://www.g2.com/tags/feedback-analytics-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Wavetec+questions+and+get+answers+from+expert+users+in+our+Wavetec+Discussions+section.&title=Wavetec+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fwavetec%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Wavetec+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fwavetec%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fwavetec%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Wavetec+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fwavetec%2Fdiscuss%0aAsk+Wavetec+questions+and+get+answers+from+expert+users+in+our+Wavetec+Discussions+section.) 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[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ Feedback Analytics Software ](https://www.g2.com/tags/feedback-analytics-software)[ Digital Signage Software ](https://www.g2.com/tags/digital-signage-software)[ Online Appointment Scheduling Software ](https://www.g2.com/tags/online-appointment-scheduling-software) [ Appointment Reminder Software ](https://www.g2.com/tags/appointment-reminder-software)[ Queue Management Software ](https://www.g2.com/tags/queue-management-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Wavetec+questions+and+get+answers+from+expert+users+in+our+Wavetec+Discussions+section.&title=Wavetec+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fwavetec%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Wavetec+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fwavetec%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fwavetec%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Wavetec+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fwavetec%2Fdiscuss%0aAsk+Wavetec+questions+and+get+answers+from+expert+users+in+our+Wavetec+Discussions+section.) 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