Wavetec Features

Creates feedback forms that are consistent with the design of the site.

Supports the creation and deployment of different survey types on different channels or devices.

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

Allows designs to adapt automatically to the device that users access the survey or software.

Gauge satisfaction and receive information for improvement and success

Distribute a survey via mobile devices

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

Aggregates feedback and transforms feedback into actionable insights.

Triggers creation of a new case after customer leaves feedback.

Analyze collected feedback near or in real-time.

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager

Allow reviewers to provide anonymous feedback to encourage honest conversations

Analyze and gain insights into data in real-time

Review data from past periods to reveal recurring tendencies and predict future performance

Receive data and information in real time

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Provides a secure and compliant system.

Continually inspects, audits, and monitors system to keep it up to date.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Application is its own calendar, booking, and reminder system.

The software uses data from CRM, calendar, or another application to generate reminders.

Reminders are sent via text message to a mobile device.

Reminders are sent via email.

Reminders are sent via automated phone call.

Recipient is prompted to confirm, cancel, or reschedule the appointment

Ability to remotely control the content displayed across digital screens.

Ability to schedule digital signage content in advance.

Enables individuals with different roles within the operator’s organization to control the content that is being published on the digital signage network.

Track and manage the scheduling of tasks

Access software remotely via mobile devices

Track and manage inventory levels to maintain proper supply

Allow the audience to interact or engage with the content

Create, save, and store files

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, manage, and track policies and procedures within an organization

Track and manage adherence to policies for any service, product, process, or supplier

Create and administer polls and surveys

Ability of websites, web applications, or mobile applications to function without an active internet connection

Control, secure and enforce policies on mobile devices such as smartphones, tablets etc.

Remotely schedule and display multimedia content regardless of where you are

Create playlists of content and media types & manage the distribution of those playlists to display screens

Provides users the ability to upload a variety of media formats, including photos, videos, and URL addresses for live web pages.

Provides users the built-in ability to edit parts of their designs, like images and text.

What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

Program to edit text files that renders the content in accordance with embedded markup code such as HTML

Integrates with existing hardware.

Allows users to organize multiple screens into a single unit.

Ability to connect and integrate with your asset management sources to feed your screen from where your assets are housed.

Provides detailed information about the content assets and playback, playbackmedia players, and user management.

Identify component attributes like servers, hardware, software, and manage relationships across all services

Maintain and control user sessions (including session tracking, timeouts and termination) in a web application or system

Interactivity between software and users by touching areas on the screen of display devices

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Provides SMS text updates to customers in the queue.

Offers customized settings for VIP customers in the queue.

Supports multiple lanugages.

Provides clerks and representatives with customer data while they're being served.

Offer predictive analytics on customer concerns based on customer data.

Generates performance reports for individual clerks and representatives

Generates performance reports for individual locations.

Provides proprietary hardware like kiosks, tablets, and TVs.

Users are required to use proprietary hardware to deploy the software.

Queue can be visualized for customers via digital signage.

Tag content to organize and assign to specific departments or categories

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Allows users to easily build customized reports and dashboards.

Identifies key phrases, themes, and patterns within a given text

Outputs the sentiment (positive or negative) of a given text

Measures and reports on NPS, CSAT, or other metrics over time

Analyzes feedback from online reviews

Analyzes feedback from surveys through built-in survey features or integrations with survey tools

Analyzes customer feedback from social media

Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat

Ability to send confirmation and reminder emails & texts

Ability to send automated follow-up emails/texts upon conclusion of appointment

Receive a notification whenever a customer schedules an appointment

Schedule repeating appointments based on a duration of time

Automatically create schedules based on business needs or employee availability and qualifications

Automatically find mutually available meeting time slots across multiple calendars

Automatically detects the time zone of both parties to avoid booking mistakes

Ability to set preferred availability to ensure appointments are only booked during approved times

Ability to block off additional time between appointments for travel or preparation

Personalize booking page with custom logos and colors to match branding

Personalize a booking link to share with customers

Integrates with multiple calendars, such as: Google Calendar, Microsoft Outlook, iCloud Calendar, etc.

Provides the ability to be embedded into websites

Integrates with payment processing software to accept payment from customers

Integrates with video conferencing tools to allow for virtual appointments

Integrates with SMS providers or instant messaging platforms to communicate directly with customers

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Provides the ability to generate images from a text prompt.

Simulates human-like speech from text inputs.

Converts images into a textual description, identifying key elements.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Simulates human-like speech from text inputs.

Provides the ability to generate video from a text prompt.

Provides the ability to generate 3D renderings from a text prompt.

Works across multiple software systems or databases

Set up connections to third-party platforms to improve business processes

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Engages in human-like conversation for task delegation

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Measure employee engagement and loyalty towards a business using the Net Promoter Score

Notifications that are delivered to users as soon as an event occurs

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Graphical representation of data

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Ratings/Reviews

Identify, track, and respond to negative feedback

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Manage, store and organize emails within the system or via third-party apps

Leave comments and notes on documents for others to view

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Set up connections to third-party platforms to improve business processes

Create, save, and re-purpose templates for emails, forms, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Open text box field

Tailored or customizable questions for more targeted and relevant data collection

View and track pertinent metrics to find patterns and gain insights from data

Active reporting of data and metrics

Add customized logos and colors to align with company branding

Capability of a software or system to make decisions and perform actions based on specified conditions

Seamlessly integrates with 3rd party websites

Search and filter data across systems to locate required information by entering keywords or certain criteria

Provides a channel for team members to share media files, communicate, and work together

Application programming interface that allows for integration with other systems/databases

Calculate NPS of customers

Manage and support multiple languages

Create and administer polls and surveys

Group leads or contacts based on their specific characteristics

Process of dividing customers into groups based on common characteristics

Timed notification for any upcoming task, deadline, appointment, or activity

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Define levels of authorization for access to specific files or systems

An extended application or connector that enables users to perform additional services with their current set of tools

Pre-designed layouts that can be customized to match preferences and requirements

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Customize data fields to support various needs and use cases

Survey design technique that directs respondents to different questions based on their previous answers

An extended application or connector that enables users to perform additional services with their current set of tools

Preview materials before finalizing projects

Use AI to generate content in the form of text, images, videos, etc.

Assemble applications and processes by dragging over and arranging pre-built components

A record of all activities within the system, including user access, changes made, etc.

Import and export data to and from software applications

Personalize delivered content based on characteristics, preferences, behavior or other data across the network

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Manage and support multiple languages

Automatically send mass notifications or alerts for any emergency or crisis

Electronically display menu item options for customers to make selections from

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Application programming interface that allows for integration with other systems/databases

Expand the format in which multimedia files and web content are delivered in RSS feeds

Predict future data based on historical data sets

Manage and support multiple locations

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Track and analyze various metrics such as demographics, psychographics, behavior and other insights

Supports various file formats

Collection of images, videos and other digital content that can be used

Pre-designed layouts that can be customized to match preferences and requirements

Adheres to regulations designed to ensure the safety, transparency, and ethical use of AI systems in the European Union

Configure publication's layout before publishing

Process of dividing customers into groups based on common characteristics

Automatic update of information / software

Facilitate the display of multimedia content across multiple screens

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Protect sensitive data for digital privacy

Add customized logos and colors to align with company branding

Accept, record, and reconcile financial transactions

At least a username and password is required to access the system

Determines the location of a device using GPS or an IP address

Extra layer of security that requires not only a password and username but also something specific to that user

Monitor the movement of one or more IT assets throughout the organization

Deploy updates or install new software remotely

Identify the physical location of an individual, asset, device, etc.

Development of custom software, web apps, mobile apps, etc.

Control and manage access to wireless networks

Print tickets, receipts, and other information on location

Alter the layout and content of reports

Access work applications remotely, for when working away from the office and/or traveling

Gauge satisfaction and receive information for improvement and success

Manage the process of receiving, preparing, and delivering orders for goods/products

Notifications via mobile devices

Allow or block access to specific domains and individual pages

Notifications that are delivered to users as soon as an event occurs

Allows users to view videos without downloading media files

On-screen keyboard that can be used without the need for physical keys/keyboard

Track and interpret metrics on the usage of company resources

Find & retrieve relevant data or documents

Observe and track the demand, usage, progress or quality of a system, product, or user

System alerts about the need to escalate an issue or request

Civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life

Design, modify, and organize how content is displayed on a system interface

Digital displays use technologies such as LCD, LED, projection and e-paper

Electronic signing method that validates the authenticity and integrity of a digital document

Define levels of authorization for access to specific files or systems

Customize contracts and forms to collect specific information

Pre-designed layouts that can be customized to match preferences and requirements

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Record, update and manage waiting lists

Access software remotely via mobile devices

Private online space that lets businesses securely share documents and provide information access to clients

Import and export data to and from software applications

Manage various aspects of appointments including booking, rescheduling, canceling

Create and send email blasts/campaigns

Manage contact details and communication with clients

Track employee schedules, availability, and performance across projects and tasks

Electronic storage of stakeholder contact information

Book meetings and appointments through a website or digital platform

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Send messages via SMS

Accept and process credit card transactions

Application programming interface that allows for integration with other systems/databases

Manage and support multiple locations

Manage, store and organize emails within the system or via third-party apps

Access previous interactions or concerns to maintain customer relationships

Track and manage schedules and meetings via an integrated calendar

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Seamlessly integrates with 3rd party websites

Schedule repeating appointments based on a duration of time

Use AI to generate content in the form of text, images, videos, etc.

Add customized logos and colors to align with company branding

Notifications via mobile devices

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Receive system updates as soon as any changes are made

Compliant with HIPAA, which sets standards for sensitive patient data protection

Schedule appointments via a calendar

Gauge satisfaction and receive information for improvement and success

Manage and support multiple locations

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Set up connections to third-party platforms to improve business processes

Application programming interface that allows for integration with other systems/databases

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Manage the rescheduling of appointments

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage and support multiple languages

Active reporting of data and metrics

Automated reminders and confirmations for booked appointments and events via text or email

Send, receive, and respond to messages

Automatic reply functionality for incoming messages

Pre-designed layouts that can be customized to match preferences and requirements

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Reminders sent for balance/payment due

Synchronize with other calendars to view mutual availability and schedules

Online portal through which end users can access the system, manage tasks, or obtain information

Electronically collect payments for goods or services

Send messages via SMS

Import and export data to and from software applications