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Compare Qmatic and Wavetec 
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At a Glance
Market Segments
Mid-Market (40.0% of reviews)
Small-Business (55.2% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 5 Users With One-Time Purchase
Qmatic
Star Rating
(22)3.9 out of 5
Market Segments
Mid-Market (40.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about QmaticWavetec
Star Rating
(32)4.8 out of 5
Market Segments
Small-Business (55.2% of reviews)
Entry-Level Pricing
Free Trial 5 Users With One-Time Purchase
Learn more about WavetecSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Wavetec excels in ease of use with a score of 9.4, while Qmatic lags behind at 8.0. Reviewers mention that Wavetec's intuitive interface significantly reduces the learning curve for new users.
- Reviewers mention that Wavetec's quality of support is outstanding, scoring 9.7, compared to Qmatic's 5.2. Users on G2 highlight Wavetec's responsive customer service as a key factor in their satisfaction.
- G2 users note that Wavetec offers superior visitor check-in features, scoring 7.5, which enhances the overall visitor experience, while Qmatic lacks in this area, leading to longer wait times.
- Users say that Wavetec's reporting and analytics capabilities are robust, with a customer information score of 8.3, whereas Qmatic's score of 4.8 indicates a need for improvement in this critical area.
- Reviewers mention that Wavetec's digital signage feature scores 8.6, providing dynamic content management, while Qmatic's score of 7.3 suggests it may not be as effective in engaging visitors through visual communication.
- Users report that Wavetec's automation features, although scoring lower at 6.5, still outperform Qmatic's 5.2, with reviewers highlighting Wavetec's ability to streamline processes and reduce manual tasks.
Pricing
Entry-Level Pricing
Qmatic
No pricing availableWavetec
Free Demo
Free Trial
5 Users With One-Time Purchase
0$
- Queue Management System
- Self Service Kiosks
- WhatsApp Marketing Solutions
Free Trial
Qmatic
No trial information availableWavetec
Free Trial is available
Ratings
Meets Requirements
7.8
18
9.1
23
Ease of Use
8.3
18
9.3
23
Ease of Setup
6.7
15
9.0
21
Ease of Admin
5.8
10
9.5
19
Quality of Support
6.0
17
9.7
23
Has the product been a good partner in doing business?
6.1
11
9.6
20
Product Direction (% positive)
6.6
17
10.0
17
Features by Category
Platform Basics
8.0
10
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
7.2
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.5
10
Not enough data
Platform Interoperability
6.8
11
Not enough data
7.0
10
Not enough data
Platform Additional Functionality
7.0
10
Not enough data
Additional Functionality - Visitor Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Management
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Platform Interoperability
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Signage
Not enough data
Not enough data
Customer Support
5.8
12
8.6
11
4.7
12
8.5
12
4.9
12
8.5
12
Reporting and Analytics
5.6
12
8.5
13
5.4
12
8.2
13
6.0
12
8.6
13
5.7
12
8.6
13
Hardware
6.5
12
8.6
14
5.3
12
7.9
14
7.8
12
8.8
13
Generative AI
5.8
12
8.0
5
Feature Not Available
6.7
6
Feature Not Available
6.3
5
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Settings
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Categories
Categories
Shared Categories
Qmatic and Wavetec are categorized as Queue Management and Online Appointment Scheduling
Unique Categories
Qmatic is categorized as Visitor Management
Wavetec is categorized as Appointment Reminder, Digital Signage, Feedback Analytics, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Qmatic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wavetec
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
35.0%
Hospital & Health Care
20.0%
Retail
10.0%
Textiles
5.0%
Pharmaceuticals
5.0%
Other
25.0%
Banking
24.1%
Hospital & Health Care
13.8%
Information Technology and Services
10.3%
Retail
6.9%
Computer & Network Security
6.9%
Other
37.9%
Alternatives
Discussions
What is Qmatic Orchestra used for?
1 Comment
Official Response from Qmatic
Qmatic is a customer journey management or customer flow management solution to enable great customer experiences. It is used for appointment booking, queue...Read more
Qmatic has no more discussions with answers
What does wavetec do?
1 Comment
Official Response from Wavetec
Wavetec is a global technology company that provides solutions for customer experience management and digital transformation for various industries. Wavetec...Read more
How does a queuing system work?
1 Comment
Official Response from Wavetec
A queuing system, also known as a queue management system, is a system that manages the flow of people or items in a queue or line. Although a queuing...Read more
Wavetec has no more discussions with answers
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