WalkMe Reviews & Product Details

I have been using WalkMe for about 8 years. For the last 3 years WalkMe has been my primary focus. I have seen the UX/UI evolve over the last few years and this is a strong plus. The support team is knowledgeable and responsive. The performance of WalkMe is top tier simply because WalkMe is a pioneer in the space of digital adoption. I am excited about the AI integration. Whilst I am still learning, I can see that this new feature will really take the product to another level (or a few). Review collected by and hosted on G2.com.

There really isn't much as far as dislike is concerned. I would like to see far more integration and streamlined communication within support team, specifically the fact of repeating troubleshooting requirements when cases are submitted. Review collected by and hosted on G2.com.

I feel like the creation tool is easy to use even for someone who is not super technical. The support that I receive from my the team I work with including Rich Peterson, Kate Luckett, and Ben, plus all the support staff when you use the WalkMe support feature when building have been great. They are always there to listen to the issues we are facing, what we are trying to do, and there to help with solutions. They don't leave you to sort it on your own. Review collected by and hosted on G2.com.

Sometimes we have issues troubleshooting, but I think that is more of a reflection on how we use and build WalkMe than a WalkMe issue. Review collected by and hosted on G2.com.

What I like best about WalkMe is that it improves the user experience while driving productivity. By providing in-app guidance, onboarding support, and process automation, it helps employees complete tasks faster, reduces support needs, and increases adoption of digital tools. Additionally, the training provided by WalkMe is outstanding. Their bootcamps, conferences, webinars, and learning opportunities help administrators and builders continuously develop their skills, stay current with new features, share best practices with peers, and maximize the value of the platform. Combined with the strong support provided by the WalkMe team, these resources make WalkMe not only a powerful digital adoption platform but also a valuable partner in driving successful digital transformation. Review collected by and hosted on G2.com.

While WalkMe provides excellent in-app guidance, I’d like to see a simpler administration experience and reduced maintenance effort, especially when the underlying applications are updated frequently. Review collected by and hosted on G2.com.

It makes process / doing tasks much easier to follow with WalkMe solution built on top of a platform. It can be guidance for onboarding or a simple smart tip that provides helpful information on the go. Review collected by and hosted on G2.com.

Although not really what you'll consider as a dislike per se, but since WM is a layer-based solution, meaning it heavily depends on page load and some other factors, sometimes it can be a miss or hit kind of thing. But I think this is where WM shines as you can adjust the solution as you see fit to avoid this kind of challenges from happening. Review collected by and hosted on G2.com.

The UI is incredibly easy to use and to build content with. It’s simple, yet precisely designed so you have everything you need just a click or a menu away. The new rule engine is especially logical, and it’s structured in a way that mirrors a creator’s thought process.

On top of that, the level of support when I run into the rare issue is unparalleled. It’s almost a joy reaching out to support—have you ever felt like that before?! Review collected by and hosted on G2.com.

I feel there are too many different tiers for what’s available, what counts as an add-on, and which new features aren’t automatically included for me as a WalkMe customer. It would be really beneficial to have a clearer, easier path to access these additional features, or at least the ability to trial them. For example, with the recent AI products, having a straightforward way to test them in our systems before committing would help a lot. Review collected by and hosted on G2.com.

It’s been really easy and fast to build with, and the interface stays clean and organized, which helps keep development moving smoothly even as the project becomes more complex.

What stands out most is how quickly an idea can turn into a working prototype. The tools and features are clearly designed to accelerate the workflow while still leaving room for flexibility and control, so you still feel in charge as you iterate.

With the integration with servicenow, user management is easy, and it aligns with our controls policies. Review collected by and hosted on G2.com.

Right now, we’re not able to move forward with the permissions and roles for Learning Arc. We’ve already submitted an idea outlining what we want to achieve with this. Review collected by and hosted on G2.com.

WalkMe is a very light and quick solution to deploy. For low to medium complexity walkthroughs or guidance we can often get helpful content up in a matter of minutes. Review collected by and hosted on G2.com.

Due to some of the changes on the SAP interface, on screen element selection does not always work consistently. For more complex screens, the only reliable way to play content is using jquery. Review collected by and hosted on G2.com.

WalkMe stands out for its robust digital adoption capabilities and overall flexibility. Being able to build highly customizable in-app guidance, paired with strong analytics and segmentation, helps us proactively support users and tackle adoption challenges at scale. It also integrates smoothly into complex enterprise environments, making it easier to standardize processes and reduce user errors. Review collected by and hosted on G2.com.

While WalkMe is a powerful platform, the initial setup and configuration can be complex and come with a learning curve, especially for more advanced use cases. Creating, updating, and maintaining content also takes time and requires careful testing to keep everything accurate as the underlying applications change. In addition, some features are advanced enough that they may require dedicated administrative effort to manage effectively. Review collected by and hosted on G2.com.

WalkMe has completely changed how we support both new hires and our existing teams. Rather than sending people long training videos or job aids that they may never watch or read, we can guide them directly inside the tool while they’re doing the work. In Security Sales, our teams rely on a huge number of systems every day, and WalkMe helps simplify that experience, reduce confusion, and get people productive much faster. I also really appreciate the WalkMe community, and once you understand the basics, the platform is straightforward to build in and maintain over time. Review collected by and hosted on G2.com.

One challenge I’ve heard from our IT team is that WalkMe can sometimes affect system speed, particularly in SFDC, where we already have a lot of tools and integrations running. I’d also like more flexibility in reporting, along with easier ways to spot and manage duplicate content across tracked events, engaged elements, and other assets. Review collected by and hosted on G2.com.

The primary value of WalkMe is its ability to bridge the gap between a complex software interface and what end users are actually trying to accomplish. It acts like an invisible “expert layer,” guiding people through advanced features without forcing them to leave the application.

In practice, WalkMe can shift an application from being a “tool the user has to learn” into a “solution that teaches the user.” That change supports higher retention, faster incident response for the client, and measurable growth for the business. Review collected by and hosted on G2.com.

WalkMe does a great job of making the creation of content easy. The maintenance, even with Deep UI and Ai capabilities, remains difficult. This can vary depending on the application it is applied to. Review collected by and hosted on G2.com.