Vitally Pricing Overview

Free Trial

Vitally has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact Vitally to obtain current pricing.

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

8 months

Average Discount

13%

Perceived Cost

$$$$$

How much does Vitally cost?

Data powered by BetterCloud.

Estimated Price

$$k - $$k

Per Year

Based on data from 13 purchases.

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Vitally Pricing Reviews

(2)

Darren G.

President

Small-Business (50 or fewer emp.)

3/4/2025

"Does exactly what it says on the tin"

5/5

What do you like best about Vitally?

We came from a competitive product that had a lot of promises, but the reality did not match up. The other platform had features that weren't fully implemented, data loss incidents that cost us time and money, and a support team that wasn't empowered to help.

Vitally has been a breath of fresh air. Once we had it set up, it all just worked. The reporting is excellent, and available to our whole team. The NPS tracking has given us good insight into customer health, and is improving our retention. It's a flexible platform and we've been able to make it work the way we like. Review collected by and hosted on G2.com.

What do you dislike about Vitally?

There are some specific use cases (e.g. customer pulses) that could be tracked and shared in a nicer format. The data and functionality is there, it's just not as polished as it could be. Review collected by and hosted on G2.com.

What problems is Vitally solving and how is that benefiting you?

Improving retention by tracking how our customers are using our software, and identifying ways our CS team can help customers take advantage of our platform.

Improving retention by calculating a rolling NPS score, and identifying superfans and customers facing challenges.

Reporting on retention and renewal internally to gain a better understanding of key metrics at the executive level.

Sharing customer sentiment and challenges across internal teams helps everyone in the company understand our customers better. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

12/1/2025

"Do Not Buy"

0.5/5

What do you like best about Vitally?

The product is decent, but you could create something similar with Retool or even your CRM at a much lower cost. Review collected by and hosted on G2.com.

What do you dislike about Vitally?

The onboarding process was a complete disaster. After spending nearly a year attempting to get everything set up, we ultimately gave up. Their team seemed completely clueless when it came to assisting us with implementation in a way that would actually generate revenue. Review collected by and hosted on G2.com.