--- title: Viavoo Reviews meta\_title: 'Viavoo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Viavoo works for a business like yours. aggregate\_rating: rating\_value: 3.3 review\_count: 3 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Viavoo Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **intuitive AI-driven insights** from Viavoo, which simplify feedback management and trend identification. [(1 mentions)](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=1965207&qs=pros-and-cons#reviews) Users appreciate the **intuitive analytics** of Viavoo, enabling quick insights and seamless identification of customer trends. [(1 mentions)](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=1965220&qs=pros-and-cons#reviews) Users value the **customizable dashboard** of Viavoo, allowing tailored views to highlight key information effectively. [(1 mentions)](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=2381645&qs=pros-and-cons#reviews) Users value the **personalized dashboard customization** in Viavoo, allowing them to highlight important aspects efficiently. [(1 mentions)](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=2381663&qs=pros-and-cons#reviews) Users love the **personalized dashboard** of Viavoo, which highlights key aspects through various widgets. [(1 mentions)](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=2381659&qs=pros-and-cons#reviews) Users report **accuracy issues** with Viavoo's sentiment analysis, highlighting challenges in interpreting nuanced and context-specific language. [(1 mentions)](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=1986997&qs=pros-and-cons#reviews) Users find the **complexity of features** challenging for beginners, wishing for a smoother onboarding experience. [(1 mentions)](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=1965211&qs=pros-and-cons#reviews) Users find Viavoo to be **expensive** for its features and desire more personalized options. [(1 mentions)](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=2381632&qs=pros-and-cons#reviews) Users find the pricing high, expressing a desire for more **personalized options** to enhance their experience with Viavoo. [(1 mentions)](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=1965214&qs=pros-and-cons#reviews) Users find the **limited options** of Viavoo lacking, feeling it could benefit from more personalization and affordability. [(1 mentions)](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=2381629&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Viavoo ##### 1. AI Technology Users value the **intuitive AI-driven insights** from Viavoo, which simplify feedback management and trend identification. [ See 1 mentions ](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=1965207&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 3.5/5 "Efficient Tool with Room for Improvement" What do you like about Viavoo? Viavoo offers intuitive insights and allows for quick feedback management. The AI-driven analytics make identifying customer trends and sentiments sea ##### 2. Analytics Users appreciate the **intuitive analytics** of Viavoo, enabling quick insights and seamless identification of customer trends. [ See 1 mentions ](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=1965220&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 3.5/5 "Efficient Tool with Room for Improvement" What do you like about Viavoo? Viavoo offers intuitive insights and allows for quick feedback management. The AI-driven analytics make identifying customer trends and sentiments sea ##### 3. Customization Users value the **customizable dashboard** of Viavoo, allowing tailored views to highlight key information effectively. [ See 1 mentions ](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=2381645&qs=pros-and-cons#reviews) See Related User Reviews ![Laura C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura C.") LC Laura C. Mid-Market (51-1000 emp.) 3.0/5 "Great Customization, But Pricey and Needs More Personalization" What do you like about Viavoo? The personalized dashboard with different pages, the different widgets to point out the most important aspects ##### 4. Dashboard Customization Users value the **personalized dashboard customization** in Viavoo, allowing them to highlight important aspects efficiently. [ See 1 mentions ](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=2381663&qs=pros-and-cons#reviews) See Related User Reviews ![Laura C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura C.") LC Laura C. Mid-Market (51-1000 emp.) 3.0/5 "Great Customization, But Pricey and Needs More Personalization" What do you like about Viavoo? The personalized dashboard with different pages, the different widgets to point out the most important aspects ##### 5. Dashboard Usability Users love the **personalized dashboard** of Viavoo, which highlights key aspects through various widgets. [ See 1 mentions ](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=2381659&qs=pros-and-cons#reviews) See Related User Reviews ![Laura C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura C.") LC Laura C. Mid-Market (51-1000 emp.) 3.0/5 "Great Customization, But Pricey and Needs More Personalization" What do you like about Viavoo? The personalized dashboard with different pages, the different widgets to point out the most important aspects ### 5 Cons or Disadvantages of Viavoo ##### 1. Accuracy Issues Users report **accuracy issues** with Viavoo's sentiment analysis, highlighting challenges in interpreting nuanced and context-specific language. [ See 1 mentions ](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=1986997&qs=pros-and-cons#reviews) See Related User Reviews ![Jacques Jude G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacques Jude G.") JG Jacques Jude G. Enterprise (\> 1000 emp.) 3.5/5 "Just Amazing!" What do you dislike about Viavoo? While Viavoo uses advanced algorithms for sentiment analysis, no tool is perfect. There might be inaccuracies in interpreting nuanced language, sarcas ##### 2. Complexity Users find the **complexity of features** challenging for beginners, wishing for a smoother onboarding experience. [ See 1 mentions ](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=1965211&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") C Verified User Enterprise (\> 1000 emp.) 3.5/5 "Efficient Tool with Room for Improvement" What do you dislike about Viavoo? Some features may feel a bit complex for first-time users, and the onboarding process could be smoother. Also, the analytics dashboard might lack deep ##### 3. Expensive Users find Viavoo to be **expensive** for its features and desire more personalized options. [ See 1 mentions ](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=2381632&qs=pros-and-cons#reviews) See Related User Reviews ![Laura C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura C.") LC Laura C. Mid-Market (51-1000 emp.) 3.0/5 "Great Customization, But Pricey and Needs More Personalization" What do you dislike about Viavoo? Not so cheap for the options and features and it could have more personalized options ##### 4. Limited Customization Users find the pricing high, expressing a desire for more **personalized options** to enhance their experience with Viavoo. [ See 1 mentions ](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=1965214&qs=pros-and-cons#reviews) See Related User Reviews ![Laura C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura C.") LC Laura C. Mid-Market (51-1000 emp.) 3.0/5 "Great Customization, But Pricey and Needs More Personalization" What do you dislike about Viavoo? Not so cheap for the options and features and it could have more personalized options ##### 5. Limited Options Users find the **limited options** of Viavoo lacking, feeling it could benefit from more personalization and affordability. [ See 1 mentions ](https://www.g2.com/products/viavoo/reviews?filters%5Bsentiment_snippet%5D=2381629&qs=pros-and-cons#reviews) See Related User Reviews ![Laura C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura C.") LC Laura C. Mid-Market (51-1000 emp.) 3.0/5 "Great Customization, But Pricey and Needs More Personalization" What do you dislike about Viavoo? Not so cheap for the options and features and it could have more personalized options ## Top-Rated Alternatives [ ![Glassbox](https://images.g2crowd.com/uploads/product/hd_favicon/0e92ee7cb332bc287c7337ecd9f352be/glassbox.svg "Glassbox") Glassbox 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) [ ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ View All Alternatives ](https://www.g2.com/products/viavoo/competitors/alternatives) ![Laura C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Laura C.") LC Laura C. Intake Specialist Mid-Market (51-1000 emp.) 11/21/2025 "Great Customization, But Pricey and Needs More Personalization" 3/5 What do you like best about Viavoo? The personalized dashboard with different pages, the different widgets to point out the most important aspects Review collected by and hosted on G2.com. What do you dislike about Viavoo? Not so cheap for the options and features and it could have more personalized options Review collected by and hosted on G2.com. What problems is Viavoo solving and how is that benefiting you? Allowed me to prioritize the roadmap by detecting negative comments from customers and helped to improve the feedback Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jacques Jude G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacques Jude G.") JG Jacques Jude G. Community Operations Analyst onsite Meta Enterprise (\> 1000 emp.) 11/21/2024 "Just Amazing!" 3.5/5 What do you like best about Viavoo? Everything is really good about it, Nothing to complain. Review collected by and hosted on G2.com. What do you dislike about Viavoo? While Viavoo uses advanced algorithms for sentiment analysis, no tool is perfect. There might be inaccuracies in interpreting nuanced language, sarcasm, or context-specific expressions. Review collected by and hosted on G2.com. What problems is Viavoo solving and how is that benefiting you? 1. Viavoo helps you decode the emotions and opinions expressed in customer feedback. By understanding how customers feel about your products or services, you can make informed decisions to improve customer satisfaction and loyalty. 2.Manually sifting through large volumes of customer feedback can be overwhelming. Viavoo automates this process, saving you time and resources while providing comprehensive insights into customer opinions. Review collected by and hosted on G2.com. Show More 12/27/2024 Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") CH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 11/23/2024 "Efficient Tool with Room for Improvement" 3.5/5 What do you like best about Viavoo? Viavoo offers intuitive insights and allows for quick feedback management. The AI-driven analytics make identifying customer trends and sentiments seamless. Review collected by and hosted on G2.com. What do you dislike about Viavoo? Some features may feel a bit complex for first-time users, and the onboarding process could be smoother. Also, the analytics dashboard might lack deeper customization options. Review collected by and hosted on G2.com. What problems is Viavoo solving and how is that benefiting you? Viavoo helps in analyzing customer feedback and sentiment efficiently through text and product analytics. It enables the identification of patterns in customer behavior, highlights areas of improvement, and provides actionable insights for enhancing product offerings and customer experience. By streamlining feedback analysis, it saves time and improves decision-making processes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Viavoo for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Glassbox Logo](https://images.g2crowd.com/uploads/product/hd_favicon/0e92ee7cb332bc287c7337ecd9f352be/glassbox.svg "Glassbox Logo") Glassbox 4.9 (809) Glassbox provides digital customer experience analytics for web and mobile apps. 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