# Viavoo Reviews **Vendor:** viavoo **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 3.3/5.0 **Total Reviews:** 3 ## About Viavoo VIAVOO is the fastest, easiest way to get actionable insights from customer comments and conversations. Our AI-powered 360 Feedback Analytics platform provides 40+ integrations and reveals in real time the emotions, topics and data that matter to CX, marketing and customer support teams. ## Viavoo Pros & Cons **What users like:** - Users value the **AI-driven analytics** of Viavoo, enabling seamless identification of customer trends and sentiments. (1 reviews) - Users value the **AI-driven analytics** of Viavoo for their ability to effortlessly identify customer trends and sentiments. (1 reviews) - Users love the **customization options** in Viavoo, enabling personalized dashboards with various widgets for key insights. (1 reviews) - Users love the **personalized dashboard customization** in Viavoo, highlighting essential aspects through various widgets. (1 reviews) - Users value the **personalized dashboard** of Viavoo, benefiting from tailored widgets that highlight essential information. (1 reviews) - Users love the **ease of use** in Viavoo, enabling quick insights and effortless feedback management. (1 reviews) - Users value the **intuitive feedback management** of Viavoo, which makes understanding customer sentiments easy and efficient. (1 reviews) - Users find Viavoo **extremely helpful** , with no complaints about its performance or functionality. (1 reviews) - Insights (1 reviews) - Insights Analysis (1 reviews) **What users dislike:** - Users find **limited customization** options frustrating, affecting their overall experience with Viavoo's features and analytics. (2 reviews) - Users report **accuracy issues** with Viavoo, particularly in understanding nuanced language and context, leading to misinterpretations. (1 reviews) - Users find the **complexity of features** and onboarding process to be challenging, especially for first-time users. (1 reviews) - Users find Viavoo **expensive** given the options and features, wishing for more personalized settings. (1 reviews) - Users find Viavoo's options too limited and express that it could offer more **personalized features** for better value. (1 reviews) - Users find the **onboarding process confusing** , and some features seem overly complex for first-time users. (1 reviews) - Users find the **steep learning curve** of Viavoo challenging, especially with its complex features and onboarding process. (1 reviews) ## Viavoo Reviews ### 1. Great Customization, But Pricey and Needs More Personalization **Rating:** 3.0/5.0 stars **Reviewed by:** Laura C. | Intake Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Viavoo?** The personalized dashboard with different pages, the different widgets to point out the most important aspects **What do you dislike about Viavoo?** Not so cheap for the options and features and it could have more personalized options **What problems is Viavoo solving and how is that benefiting you?** Allowed me to prioritize the roadmap by detecting negative comments from customers and helped to improve the feedback ### 2. Just Amazing! **Rating:** 3.5/5.0 stars **Reviewed by:** Jacques Jude G. | Community Operations Analyst onsite Meta, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Viavoo?** Everything is really good about it, Nothing to complain. **What do you dislike about Viavoo?** While Viavoo uses advanced algorithms for sentiment analysis, no tool is perfect. There might be inaccuracies in interpreting nuanced language, sarcasm, or context-specific expressions. **What problems is Viavoo solving and how is that benefiting you?** 1. Viavoo helps you decode the emotions and opinions expressed in customer feedback. By understanding how customers feel about your products or services, you can make informed decisions to improve customer satisfaction and loyalty. 2.Manually sifting through large volumes of customer feedback can be overwhelming. Viavoo automates this process, saving you time and resources while providing comprehensive insights into customer opinions. ### 3. Efficient Tool with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2024 **What do you like best about Viavoo?** Viavoo offers intuitive insights and allows for quick feedback management. The AI-driven analytics make identifying customer trends and sentiments seamless. **What do you dislike about Viavoo?** Some features may feel a bit complex for first-time users, and the onboarding process could be smoother. Also, the analytics dashboard might lack deeper customization options. **What problems is Viavoo solving and how is that benefiting you?** Viavoo helps in analyzing customer feedback and sentiment efficiently through text and product analytics. It enables the identification of patterns in customer behavior, highlights areas of improvement, and provides actionable insights for enhancing product offerings and customer experience. By streamlining feedback analysis, it saves time and improves decision-making processes. - [View Viavoo pricing details and edition comparison](https://www.g2.com/products/viavoo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+07%3A17%3A27+-0500&secure%5Bsession_id%5D=e12b9389-ccad-4332-8d24-2c4ebc4ead17&secure%5Btoken%5D=f92ff230023a82f7938024d45d0d667564e12e1464b89dcdd39ad48f2ee0bd79&format=llm_user) ## Viavoo Features **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution ## Top Viavoo Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,180 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (3,995 reviews)