--- title: Viavoo Reviews meta_title: 'Viavoo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Viavoo works for a business like yours. aggregate_rating: rating_value: 3.3 review_count: 3 scale: '5' date_modified: '2026-09-23' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Viavoo Reviews **Vendor:** viavoo **Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) **Average Rating:** 3.3/5.0 **Total Reviews:** 3 ## About Viavoo VIAVOO is the fastest, easiest way to get actionable insights from customer comments and conversations. Our AI-powered 360 Feedback Analytics platform provides 40+ integrations and reveals in real time the emotions, topics and data that matter to CX, marketing and customer support teams. ## Viavoo Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **AI-driven analytics** of Viavoo, enabling intuitive insights and seamless management of customer feedback. (1 reviews) - Users value the **intuitive analytics** of Viavoo for easy insights and effective feedback management. (1 reviews) - Users love the **customization options** of Viavoo, allowing personalized dashboards and essential widget highlights. (1 reviews) - Users value the **dashboard customization** in Viavoo, appreciating personalized pages and widgets for essential insights. (1 reviews) - Users appreciate the **customizable dashboard** of Viavoo, which highlights key metrics through its various widgets. (1 reviews) - Users love the **ease of use** in Viavoo, enabling quick insights and effortless feedback management. (1 reviews) - Users value the **intuitive feedback management** of Viavoo, which makes understanding customer sentiments easy and efficient. (1 reviews) - Users find Viavoo **extremely helpful** , with no complaints about its performance or functionality. (1 reviews) - Insights (1 reviews) - Insights Analysis (1 reviews) **What users dislike:** - Users experience **accuracy issues** with Viavoo, particularly in the interpretation of nuanced language and sarcasm. (1 reviews) - Users find the **complexity of features** challenging for newcomers, noting a need for improved onboarding and customization. (1 reviews) - Users find Viavoo **expensive** given its features, wishing for more affordable and personalized options. (1 reviews) - Users find the pricing for Viavoo's features **lacks sufficient personalization** , limiting their overall experience and choices. (1 reviews) - Users find Viavoo's options and features **not cheap** and desire more personalized choices for better customization. (1 reviews) - Users find the **onboarding process confusing** , and some features seem overly complex for first-time users. (1 reviews) - Users find the **steep learning curve** of Viavoo challenging, especially with its complex features and onboarding process. (1 reviews) ## Viavoo Reviews ### 1. Great Customization, But Pricey and Needs More Personalization **Rating:** 3.0/5.0 stars **Reviewed by:** Laura C. | Intake Specialist, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 21, 2025 **What do you like best about Viavoo?** The personalized dashboard with different pages, the different widgets to point out the most important aspects **What do you dislike about Viavoo?** Not so cheap for the options and features and it could have more personalized options **What problems is Viavoo solving and how is that benefiting you?** Allowed me to prioritize the roadmap by detecting negative comments from customers and helped to improve the feedback ### 2. Just Amazing! **Rating:** 3.5/5.0 stars **Reviewed by:** Jacques Jude G. | Community Operations Analyst onsite Meta, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 21, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Viavoo?** Everything is really good about it, Nothing to complain. **What do you dislike about Viavoo?** While Viavoo uses advanced algorithms for sentiment analysis, no tool is perfect. There might be inaccuracies in interpreting nuanced language, sarcasm, or context-specific expressions. **What problems is Viavoo solving and how is that benefiting you?** 1. Viavoo helps you decode the emotions and opinions expressed in customer feedback. By understanding how customers feel about your products or services, you can make informed decisions to improve customer satisfaction and loyalty. 2.Manually sifting through large volumes of customer feedback can be overwhelming. Viavoo automates this process, saving you time and resources while providing comprehensive insights into customer opinions. ### 3. Efficient Tool with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 23, 2024 **What do you like best about Viavoo?** Viavoo offers intuitive insights and allows for quick feedback management. The AI-driven analytics make identifying customer trends and sentiments seamless. **What do you dislike about Viavoo?** Some features may feel a bit complex for first-time users, and the onboarding process could be smoother. Also, the analytics dashboard might lack deeper customization options. **What problems is Viavoo solving and how is that benefiting you?** Viavoo helps in analyzing customer feedback and sentiment efficiently through text and product analytics. It enables the identification of patterns in customer behavior, highlights areas of improvement, and provides actionable insights for enhancing product offerings and customer experience. By streamlining feedback analysis, it saves time and improves decision-making processes. - [View Viavoo pricing details and edition comparison](https://www.g2.com/products/viavoo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-01+05%3A20%3A41+-0500&secure%5Bsession_id%5D=bb0d69c4-35d2-4df0-ba36-7b7242f18dac&secure%5Btoken%5D=493be7abd91bd77bb538ff93b465b4e69d7451e55d38c444c970cd272190f32d&format=llm_user) ## Viavoo Features **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations - Usage Tracking/Analytics **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Setup** - Integration - Maintenance - No-Code - Third-Party Integrations **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Data** - Security - Data Visualization - Real-Time Data - Visual Analytics **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Machine Learning **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Analysis** - Automation - Named entity recognition - Keyphrase Extraction - Topic Analysis - Sentiment Analysis - Language Identification - Syntax/Part of Speech Parsing - Multi-Language - Trend Analysis - Text Analysis - Qualitative Comparative Analysis - Statistical Analysis - User Research Analysis - Ad hoc Analysis - Quantitative Analysis **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Customization** - Pre-Built Parameterization - Custom Extension - Compositionality **Generative AI** - AI Text Generation - AI Text Summarization **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Additional Functionality** - Conversion Tracking - Funnel Analysis - Product Data Management - Engagement Tracking - Alerts/Notifications - Cohort Analysis - Session Recording - AI Copilot - Data Visualization - Customer Journey Mapping - Generative AI - Interactive Reports - A/B Testing **Additional Functionality** - Monitoring - Activity Tracking - Data Collection - Access Controls/Permissions - Predictive Analytics - Computer Assisted Coding - Activity Dashboard - Real-Time Analytics - AI Copilot - Reporting & Statistics - Data Import/Export - Mixed Methods Research - Website Analytics - Multimedia Support - Media Analytics - Categorization/Grouping - Data Storage Management - Feedback Management - Tagging - Collaboration Tools - Single Sign On - Drag & Drop - Annotations - Customizable Branding - Data Coding - Multiple Data Sources - API - Search/Filter - Customizable Reports ## Top Viavoo Alternatives - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,686 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,104 reviews)