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Initially, the customer support was great. As they grew, things declined. Guess we're just a small fish in a big pond now. Review collected by and hosted on G2.com.
We’ve been clients of Skeepers for several years, but unfortunately, the experience has taken a disappointing turn. They pulled us into an annual commitment that auto-renews, locking us into $259/month for a service we hardly use or benefit from. Not only that, but said renewal went to a former employee, so there's no way for us to know or manage it. Even after years of being customers with them, they don't seem to care and are trying to renew our service just at a discounted rate!
Here’s why we’re unhappy:
Limited Value: We don’t use many of the features, and the ones we do engage with don’t justify the cost.
Restricted Review Transparency: Customer reviews are often displayed as "anonymous," which feels disingenuous. Additionally, they only consider ratings from the past year, which doesn't give a complete picture.
Glitchy Platform: The app experience is frustrating, with glitches that redirect us to different sites or languages, making it unnecessarily complicated to use.
Poor Customer Support: Their chat option lacks integrated AI for quick resolutions, there’s no live support, and responses from customer service are often delayed.
At $259/month, we expected much better. Sadly, it’s clear that Skeepers is not the right fit for us anymore. Maybe we would have considered returning in the future if business needs changed, but now we're left with such a bitter taste with how they're handling our cancelation request. Review collected by and hosted on G2.com.
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