Having used the product for call tracking, this reviewer finds Variphy Call Analytics provides clear, visual insights with seamless integration into Webex Calling. Reports can take longer to load with larger data sets, which can be a drawback.
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Variphy has been in the industry for quite some time and the continue to develop the platform. It's stable, reliable, and works with a lot of solutions. I work with a number of customers who rely on this platform to take their analytics to the next level. The solutions is easy to setup and easy to use. Their Account Team and support is second to none. Can't say enough good things about this company. Review collected by and hosted on G2.com.
I haven't ran across anything that I've disliked about their solution. Review collected by and hosted on G2.com.
The interface and dashboards are very easy to use, making navigation simple and straightforward. Upgrading the system is hassle-free, and whenever I need assistance, Customer Support is just an email away. Review collected by and hosted on G2.com.
I honestly can't find any drawbacks to Variphy Call Analytics. Perhaps if I had more time to explore all of its features, I might discover something, but so far, I have no complaints. Review collected by and hosted on G2.com.
I appreciate how easy it is to set up this software, as well as its consistent reliability. Review collected by and hosted on G2.com.
We need to be able to report Agent status changes for contact center users. Please implement this feature! Review collected by and hosted on G2.com.
The WebEx calling is useful for our team, because it's easily identified for the team how long they have worked. Review collected by and hosted on G2.com.
Sometimes it's disconnected. Need a proper mobile application. Review collected by and hosted on G2.com.
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