Usersnap Reviews & Product Details

Usersnap turns every piece of user feedback into one connected loop for evidence-led product planning. Cross-functional product teams rely on Usersnap to gain clarity on problems and make impactful decisions, faster. Companies like Red Hat, Erste Bank, LEGO, and Harvard University partner with Usersnap to power enterprise growth and operations. Your scalable workflow: capture, connect, understand, act, and engage. Key features: 🔌 MCP Server: Query your centralized Usersnap insights in natural language, right from the AI tools your team already works in. Reference with quantitative data sources like Mixpanel, and write findings straight back to the Opportunity Board. 📡 Channels: Ingest feedback in from wherever your customer conversations already happen, with AI extraction that turns CS tickets and sales calls into structured, actionable product insights. 🧠 Sentiment Sensor: AI-powered analysis that triages and classifies feedback by topic and sentiment, surfacing trends and emerging problems as they form. Get root-cause context and actionable hypotheses so you can focus on the right solutions. 📋 Opportunity Board: Turn signals into scored, prioritized opportunities your whole team can rally around. Share with stakeholders so everyone stays aligned on what you're working on and why. 📣 Announcements & Changelog: Reach users right where they already pay attention, at scale. Engage the right segments and close the loop to build lasting trust.

Seller

Usersnap

Discussions

Usersnap Community

Languages Supported

Czech, German, English, French, Dutch, Slovak, Swedish

Solution Type

All-in-One

Overview by

Ashley Cheng

Used by Bolt and 2 others

Beta

Pricing

Pricing provided by Usersnap.

Free plan

Free

View More Pricing Information

Usersnap Integrations

(9)

Verified by Usersnap

Grace M.

Office Manager

Small-Business (50 or fewer emp.)

6/30/2019

"Very easy to use, safe and reliable"

4/5

What do you like best about Usersnap?

I like the user interface and it is easy to use. The configuration of the tool is very simple, we can do it in a very short time, it is very good to be able to obtain a visual feedback to make decisions in the projects of the company. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

The options of use in mobile devices are very limited, it has no comparison with respect to the use of the tool from a computer. the difference of utility is like day and night. Review collected by and hosted on G2.com.

Recommendations to others considering Usersnap:

This software fulfills its function without problems, it is very safe and stable, it is very good for the process of quality control, and has many customization options. Review collected by and hosted on G2.com.

What problems is Usersnap solving and how is that benefiting you?

We are using this software to identify errors, problems and any missing content on the website, this tool allows us to see all the content as our clients see it, this makes it possible for us to have all the necessary information without having to ask for help in case there is an unexpected problem. Review collected by and hosted on G2.com.

Alex T.

Founder | Content Creator

Small-Business (50 or fewer emp.)

7/30/2019

"Finally, Usersnap is what I was looking for!"

5/5

What do you like best about Usersnap?

Easy to use.

Easy installation.

User-friendly. Easy for non-tech-savvy users.

The Chrome Extension works great.

My clients already love it, and it's making my work easier! Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

None, so far. Maybe I would add video recording to a future version. Review collected by and hosted on G2.com.

What problems is Usersnap solving and how is that benefiting you?

At Yucalab Digital Media, we create, localize, and translate a lot of content from English to Spanish for our clients. After looking for an app/software, to make annotations on a screenshot, to review mostly websites, I finally found Usersnap. When I started my search, I thought there were a lot of similar tools that could do this work, but surprisingly, I found just a few. And let me tell you, most of them were pretty BAD. For me, finding Usersnap was a miracle, and it has already become an essential tool for the work that I'm doing. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

5/26/2020

"Great bit of software for testing"

4/5

What do you like best about Usersnap?

It's easy to install and very user friendly - important when the testers may not be computer savvy. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Trial period is not long enough. Would be better if it was 30 days. Review collected by and hosted on G2.com.

Pato R.

Mid-Market (51-1000 emp.)

4/14/2020

"Easy to use, fast and effective feedback tool."

5/5

What do you like best about Usersnap?

An amazing user interface, very easy to use, customers are loving how easy is for them to provide feedback. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Nothing so far! Still trying to find integration with SalesForce. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/27/2020

"Perfect for reduced friction in reporting"

4.5/5

What do you like best about Usersnap?

It removes people having to take screenshots, so you get feedback from the less technically minded (crucial in web dev). It also sends through all the tech information without having to ask. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Can't think of anything for now - perhaps may have issues with certain websites/locked down networks... Review collected by and hosted on G2.com.

Andre L.

VP Technology

Small-Business (50 or fewer emp.)

10/30/2019

"Transformative feedback tool"

5/5

What do you like best about Usersnap?

Our agency was struggling to manage client feedback on new website builds. Emails, spreadsheets and phone calls made it difficult to centralize, triage and do the work. Enter Usersnap. The tool works with all browsers, allows clients to give immediate feedback and provides technical details to our team to resolve issues quickly. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

It is a VERY positive experience with Usersnap, nothing negative. Review collected by and hosted on G2.com.

Brenton C.

Product Manager

Small-Business (50 or fewer emp.)

11/14/2019

"Must have tool for anyone with a front end!"

5/5

What do you like best about Usersnap?

Easy for testing teams to provide visual, annotated feedback and for this feedback to get digested and acted upon by the relevant product and development teams. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

It would be nice to be able to choose which Jira project to send the tickets to rather than always having to send them to the same project. More flexibility here would be great. Review collected by and hosted on G2.com.

Recommendations to others considering Usersnap:

Give it a go. Don't forget to plug it into Slack and Jira if you use those tools. Review collected by and hosted on G2.com.

What problems is Usersnap solving and how is that benefiting you?

Using Usersnap has significantly improved our workflows by making it easier and quicker to raise bugs recognized while developing and testing our front end products. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

12/31/2019

"Better than the competition!"

4/5

What do you like best about Usersnap?

We use canvas elements in our product and usersnap allows us to capture feedback with screenshots where others couldn't. I'm really excited to see what else we can get it to do. I also really like how users can annotate their screenshots too. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

I can't ask specific questions to users - this would be really useful when in beta phase Review collected by and hosted on G2.com.

What problems is Usersnap solving and how is that benefiting you?

It's great for the beta phase we're in now to capture how users interact with our product and make sure it's up to scratch from a usability perspective. It'll also be great when we're in scale phase so we can continuously listen to our users without having to send out surveys which require a lot of admin Review collected by and hosted on G2.com.

Brian S. C.

Project Coordinator

Mid-Market (51-1000 emp.)

6/9/2019

"Usersnap easy to use and very effective"

4.5/5

What do you like best about Usersnap?

I like that it is well designed and that it really focuses on facilitating work, you can use simple code lines which helps to make product launches more quickly and start or get feedback from our customer users. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Since we are using it, I have not found something that I do not like, to change or improve something, I would only change the user interface for something a little more visually attractive. Review collected by and hosted on G2.com.

Recommendations to others considering Usersnap:

This tool is highly recommended because it fulfills its function without problems, it is really reliable and efficient. Review collected by and hosted on G2.com.

What problems is Usersnap solving and how is that benefiting you?

With Usersnap we have the ability to identify problems, errors or missing content, in the different projects we carry out, and it also facilitates the integration of the different work teams in the projects that merit it, so that they can exchange information and suggestions with more efficiency. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

12/16/2019

"Service not ready for prime time"

0.5/5

What do you like best about Usersnap?

Usersnap has great potential, but it doesn't seem to be ready for primetime. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

There's too many gaps and issues that it seems like it's a beta-test. For example, a bug that prevented me from updating our billing or 3rd party integrations missing essential hooks or data. Since it's not a full blown helpdesk app, it's critical that it work with 3rd party integrations and so far, Usersnap falls drastically short. Support and senior staff seem disinterested in addressing these issues, so I'm not confident in their future feature timeline. Review collected by and hosted on G2.com.