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Usersnap Reviews & Product Details

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Companies such as Red Hat, Erste Bank, Lego, and Harvard University partner with Usersnap to excel in their enterprise growth and operations. Usersnap is a platform to capture, organize, respond, and scale user feedback for agile product testing and instant feature validation. Here are the most popular use cases: ❇️ Website customer feedback ❇️ Quality assurance of design and development ❇️ Managing UAT (user acceptance testing) or beta testing ❇️ Gathering feature requests ❇️ In-product user research How do you know you need a user feedback solution? Ask yourself these 3 questions: 💭 Why are you skipping user testing and stakeholder feedback rounds? Clear bug reports with screen captures, annotations, voice feedback, and automated metadata by Usersnap can free up back-and-forth troubleshooting time and make feedback loops 30% more efficient. 💭 Why are you only taking second-hand feature requests from Sales and CS? Bring first-hand user feedback into daily workflows with 50+ robust integrations, such as Jira, Zendesk, Slack, Asana. Empower your teams to see problems from the user's eyes to solve the right issues. 💭 Why is the user adoption rate low? How do you explain why? Reveal the why of user behaviors with targeted and segmented interactive micro surveys that boost response rates up to 50%. 🚀✨ Try Usersnap for free. Collect 20 feedback items on your trial account for free, no credit card commitment.

Product Website

Seller

Usersnap

Discussions

Usersnap Community

Languages Supported

Czech, German, English, French, Dutch, Slovak, Swedish

Product Description

Simple bug tracking & feedback. Usersnap is your central place to organize feedback and collect bug reports. One screenshot is all it takes. Get rid of endless email exchanges and coffee-stained sticky notes.

Overview by

Ashley Cheng

Pricing

Pricing provided by Usersnap.

Free plan

Free

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Usersnap Integrations

(1)

Verified by Usersnap

Usersnap Media

Usersnap Demo - Capture precise, actionable feedback

Usersnap's widget and micro surveys allows your users to send in issues, ideas, and feedback at the exact timing of their experience. Metadata automatically attached. Empowering your team to act on user feedback faster.

Usersnap Demo - Transform feedback into insights

Se status, priority, assignee, and topic labels to feedback items in Usersnap's dashboard. Share and collaborate on insights with your team and stakeholders to make the best product decisions.

Usersnap Demo - Zero code audience targeting & style design

From the look of your feedback button and menu, to the launch mode of screen capture tools, and to which URL or segments to display the widget... all are in your control and easily changeable.

Usersnap Demo - See trends and close the loop, now with AI :)

Review trends, scores, summary by date range in the project insights dashboard. Respond to customers (sent from Usersnap by email) for a complete feedback cycle. Now, level up your productivity with our new AI features.

Usersnap Demo - Integrate with your existing solutions

Easily collected feedback can be shared with your stakeholders on their existing solutions. Integrate Jira, Azure DevOps, Zendesk, GitHub, Slack, and 2,000 more with a few clicks.

Grow your product with the clarity of user feedback

Manage user request workflows and roadmaps

New! AI features for speeding up user insights

Connect user feedback to data visualization tools (Power BI example)

Official Downloads

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Interactive Demo

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Verified User in Medical Practice

Mid-Market (51-1000 emp.)

5/26/2020

"Great bit of software for testing"

4/5

What do you like best about Usersnap?

It's easy to install and very user friendly - important when the testers may not be computer savvy. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Trial period is not long enough. Would be better if it was 30 days. Review collected by and hosted on G2.com.

Pato R.

Mid-Market (51-1000 emp.)

4/14/2020

"Easy to use, fast and effective feedback tool."

5/5

What do you like best about Usersnap?

An amazing user interface, very easy to use, customers are loving how easy is for them to provide feedback. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Nothing so far! Still trying to find integration with SalesForce. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

1/27/2020

"Perfect for reduced friction in reporting"

4.5/5

What do you like best about Usersnap?

It removes people having to take screenshots, so you get feedback from the less technically minded (crucial in web dev). It also sends through all the tech information without having to ask. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Can't think of anything for now - perhaps may have issues with certain websites/locked down networks... Review collected by and hosted on G2.com.

Andre L.

VP Technology

Small-Business (50 or fewer emp.)

10/30/2019

"Transformative feedback tool"

5/5

What do you like best about Usersnap?

Our agency was struggling to manage client feedback on new website builds. Emails, spreadsheets and phone calls made it difficult to centralize, triage and do the work. Enter Usersnap. The tool works with all browsers, allows clients to give immediate feedback and provides technical details to our team to resolve issues quickly. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

It is a VERY positive experience with Usersnap, nothing negative. Review collected by and hosted on G2.com.

Brenton C.

Product Manager

Small-Business (50 or fewer emp.)

11/14/2019

"Must have tool for anyone with a front end!"

5/5

What do you like best about Usersnap?

Easy for testing teams to provide visual, annotated feedback and for this feedback to get digested and acted upon by the relevant product and development teams. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

It would be nice to be able to choose which Jira project to send the tickets to rather than always having to send them to the same project. More flexibility here would be great. Review collected by and hosted on G2.com.

Recommendations to others considering Usersnap:

Give it a go. Don't forget to plug it into Slack and Jira if you use those tools. Review collected by and hosted on G2.com.

What problems is Usersnap solving and how is that benefiting you?

Using Usersnap has Significantly improved our workflows by making it easier and quicker to raise bugs recognised while developing and testing our front end products. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

12/31/2019

"Better than the competition!"

4/5

What do you like best about Usersnap?

We use canvas elements in our product and usersnap allows us to capture feedback with screenshots where others couldn't. I'm really excited to see what else we can get it to do. I also really like how users can annotate their screenshots too. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

I can't ask specific questions to users - this would be really useful when in beta phase Review collected by and hosted on G2.com.

What problems is Usersnap solving and how is that benefiting you?

its great for the beta phase we're in now to capture how users interact with our product and make sure its up to scratch from a usability perspective. It'll also be great when we're in scale phase so we can continuously listen to our users without having to send out surveys which require a lot of admin Review collected by and hosted on G2.com.

Brian S. C.

Project Coordinator

Mid-Market (51-1000 emp.)

6/9/2019

"Usersnap easy to use and very effective"

4.5/5

What do you like best about Usersnap?

I like that it is well designed and that it really focuses on facilitating work, you can use simple code lines which helps to make product launches more quickly and start or get feedback from our customer users. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Since we are using it, I have not found something that I do not like, to change or improve something, I would only change the user interface for something a little more visually attractive. Review collected by and hosted on G2.com.

Recommendations to others considering Usersnap:

This tool is highly recommended because it fulfills its function without problems, it is really reliable and efficient. Review collected by and hosted on G2.com.

What problems is Usersnap solving and how is that benefiting you?

With Usersnap we have the ability to identify problems, errors or missing content, in the different projects we carry out, and it also facilitates the integration of the different work teams in the projects that merit it, so that they can exchange information and suggestions with more efficiency . Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

12/16/2019

"Service not ready for prime time"

0.5/5

What do you like best about Usersnap?

Usersnap has great potential, but it doesn't seem to be ready for primetime. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

There's too many gaps and issues that it seems like it's a beta-test. For example, a bug that prevented me from updating our billing or 3rd party integrations missing essential hooks or data. Since it's not a full blown helpdesk app, it's critical that it work with 3rd party integrations and so far, Usersnap falls drastically short. Support and senior staff seem disinterested in addressing these issues, so I'm not confident in their future feature timeline. Review collected by and hosted on G2.com.

Verified User in Human Resources

Small-Business (50 or fewer emp.)

12/19/2019

"Works great"

4/5

What do you like best about Usersnap?

The design of Usersnap. It looks and works very simple for users. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

That you need to choose one project and you can not combine them (or I cannot do that :)) Review collected by and hosted on G2.com.

Michael W.

Performance Marketing Consultant

Small-Business (50 or fewer emp.)

9/22/2019

"Great bug tracking & feedback tool"

5/5

What do you like best about Usersnap?

Very simple setup and also simple & easy to customize. I also like the way it can be integrated with 30+ 3rd party tools, like GitHub, GitLab, Asana, Trello, Jira, etc. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Usersnap itself is really great. Nevertheless, no video recorder is integrated at the moment. IMHO it would take Usersnap to the next level. Review collected by and hosted on G2.com.