Usersnap Reviews & Product Details

Usersnap turns every piece of user feedback into one connected loop for evidence-led product planning. Cross-functional product teams rely on Usersnap to gain clarity on problems and make impactful decisions, faster. Companies like Red Hat, Erste Bank, LEGO, and Harvard University partner with Usersnap to power enterprise growth and operations. Your scalable workflow: capture, connect, understand, act, and engage. Key features: 🔌 MCP Server: Query your centralized Usersnap insights in natural language, right from the AI tools your team already works in. Reference with quantitative data sources like Mixpanel, and write findings straight back to the Opportunity Board. 📡 Channels: Ingest feedback in from wherever your customer conversations already happen, with AI extraction that turns CS tickets and sales calls into structured, actionable product insights. 🧠 Sentiment Sensor: AI-powered analysis that triages and classifies feedback by topic and sentiment, surfacing trends and emerging problems as they form. Get root-cause context and actionable hypotheses so you can focus on the right solutions. 📋 Opportunity Board: Turn signals into scored, prioritized opportunities your whole team can rally around. Share with stakeholders so everyone stays aligned on what you're working on and why. 📣 Announcements & Changelog: Reach users right where they already pay attention, at scale. Engage the right segments and close the loop to build lasting trust.

Seller

Usersnap

Discussions

Usersnap Community

Languages Supported

Czech, German, English, French, Dutch, Slovak, Swedish

Solution Type

All-in-One

Overview by

Ashley Cheng

Used by Bolt and 2 others

Beta

Pricing

Pricing provided by Usersnap.

Free plan

Free

View More Pricing Information

Usersnap Integrations

(9)

Verified by Usersnap

Verified User in Maritime

Small-Business (50 or fewer emp.)

5/19/2021

"Preliminary review after a few weeks"

4.5/5

What do you like best about Usersnap?

Usersnap was easy to install and implement on our website. We like the possibility to give feedback with visual reference to the displayed website. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

We like the product but not the limited possibilities of paying for it. Review collected by and hosted on G2.com.

Karolis B.

Senior project manager

Mid-Market (51-1000 emp.)

3/22/2021

"Very pleased - high quality product"

5/5

What do you like best about Usersnap?

features and flexibility, also we missed one feature which is guest bug dashboard and usersnap provided that for us :) Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

nothing to dislike we got all of the integrations we need Review collected by and hosted on G2.com.

Chad R.

Head of Strategy & Innovation

Small-Business (50 or fewer emp.)

7/1/2020

"Usersnap makes users your hero!"

5/5

What do you like best about Usersnap?

As a seasoned customer experience expert that has worked with and as a developer for years, I was looking for a way to shorten the time it takes to gather relevant details on bug issues and new feature requests from a diverse user base. I found this in the Usersnap product and the best part is that it took minutes to setup and our users immediately started sharing the right feedback to our teams. Having the ability to allow direct feedback, new feature requests and bug information from uses with the click of a mouse is the best feature. You can get up and running in under 5 minutes and deploy to many resources and teams in a snap. Additional integrations support Email, Trello, Slack updates and many more make this a goto product for new sites. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

The lack of rich configuration of feedback widget. While I really like the simple setup, there are not many extra options to allow for a customized experience. Review collected by and hosted on G2.com.

Verified User in Entertainment

Small-Business (50 or fewer emp.)

3/4/2021

"Quick onboarding"

4.5/5

What do you like best about Usersnap?

Dashboard is intuitive, support is reactive Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

Free plan is poor but that's understandable Review collected by and hosted on G2.com.

Nicole R.

Small-Business (50 or fewer emp.)

12/9/2019

"Adds value on top of value!"

5/5

What do you like best about Usersnap?

Usersnap has been an incredible and seamless way to collect user feedback during our private beta. I love how easy and intuitive it is for all users. In fact, users are so impressed by Usersnap that it reflects positively on our site as well. Managing feedback on the back end is very easy. We use the Jira integration to send items directly into action. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

There really isn't a downside to Usersnap. I wish I could use both the feedback feature and the poll feature at the same time :) Review collected by and hosted on G2.com.

Recommendations to others considering Usersnap:

I highly recommend using UserSnap - your users will be able to give you real time feedback with screenshots and markups in a cinch. UserSnap has been an awesome addition for our limited private beta. We've learned a lot from users, and users have loved the ease of sharing feedback through UserSnap. On the back end, we've been able to manage all of the feedback coming in quite simply with custom tags, assigning to team members, and the ability to reply directly to the user who submitted a note. I can't recommend this highly enough to product professionals! Review collected by and hosted on G2.com.

What problems is Usersnap solving and how is that benefiting you?

We have not encountered any issues or challenges with Usersnap. The benefits have been that users are able to give clear and helpful feedback in the moment. I think we get more feedback because of Usersnap's one-click access directly from the webpage. We have also been able to create our own tagging system to analyze trends in the feedback on the back-end, which has helped us make informed decisions about the product roadmap. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

6/3/2020

"Great for Cross-Dept UAT"

5/5

What do you like best about Usersnap?

I liked how easy the interface was for every member and skillset across different departments. It also cut down time on the back and forth for acquiring additional info for issues that our internal users were seeing. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

So far for our purposes it has been great. Review collected by and hosted on G2.com.

What problems is Usersnap solving and how is that benefiting you?

We are problem solving with how to get a group of people with varying technical skills to be able to UAT a new platform in a short amount of time. Having an extremely simple way to gather info from their issues across multiple disciplines has been great for fast turnaround times to fix issues. Review collected by and hosted on G2.com.

James F.

Digital Marketing Specialist | Marketing Infrastructure | Consultant

Small-Business (50 or fewer emp.)

4/29/2020

"Easy, Simple, and Pain Free, I love Usersnap"

5/5

What do you like best about Usersnap?

I have been using Usersnap for at least a few years and it is the best option for getting feedback on a new website or staging site in specific circumstances. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

I only wish I could turn off the service during times I do not use and pay when a new project needs it. Review collected by and hosted on G2.com.

What problems is Usersnap solving and how is that benefiting you?

I am solving the need for fast, reliable feedback, and the fact that it records the browser type and version makes a huge difference when assessing issues on the site. The benefit is that I can quickly make changes to everything and not have to use a spreadsheet or email for feedback I have been given. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

4/2/2020

"Easy to integrate and to use"

5/5

What do you like best about Usersnap?

- Intuitive for the end users

- Easy integration and possibility to link 3rd party application (Jira in our case) Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

We're still exploring Usersnap capabilities and the possible use cases. Maybe having the possibility to pre-define labels when integrated with Jira. Review collected by and hosted on G2.com.

Daniel T.

Owner

Marketing and Advertising

Mid-Market (51-1000 emp.)

11/21/2019

"Good tool for collating feedback"

4/5

What do you like best about Usersnap?

The integration into the browser through extensions for chrome and firefox makes it easy to get users of all levels to provide consistent feedback. Combined with the integration with Trello makes the workflow a lot easier to manage and automate. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

The base of the platform is there, but I'm hoping they will bring in more feedback options and deeper integrations with third party tools to allow for further streamlining of processes. Review collected by and hosted on G2.com.

Philipp H.

Senior UX Designer TruConnect Software

Enterprise (> 1000 emp.)

12/11/2019

"We love UserSnap"

5/5

What do you like best about Usersnap?

Our users love the experience at UserSnap and therefore provide a lot of helpful feedback on our product. Review collected by and hosted on G2.com.

What do you dislike about Usersnap?

The large amount of feedback should be better and more freely filterable within UserSnap. Review collected by and hosted on G2.com.

Recommendations to others considering Usersnap:

Deciding on the success of your product is a simple and fast feedback channel for your users! And that is exactly the core competence of UserSnap. Review collected by and hosted on G2.com.

What problems is Usersnap solving and how is that benefiting you?

We get direct feedback from our users worldwide. Including ideas for new functionality as well as misbehavior of the system. Review collected by and hosted on G2.com.