UserGuiding Reviews & Product Details

I like that UserGuiding was easy to set up, and the editing is not too hard. It's not obviously complicated and it has competitive pricing. I appreciate that targeting has been reliable and explainable inside the organization. I can rely on it showing up on all browsers. I also like that I can define different messages across different groups, such as different user roles or languages, and target my whitelabeled customers easily with the same solution. Review collected by and hosted on G2.com.

Very little mobile support. Had to email them to turn it on. Also no mobile app components at all. Review collected by and hosted on G2.com.

I like how quick it is to get something set up with UserGuiding. It's really user-friendly, so I could figure it out without loads of documentation or training. It's an easy user interface, making the initial setup really easy. It's the quickest way to educate customers on new features or get new users up to speed with the platform. Review collected by and hosted on G2.com.

Having to save and then press publish - it's easy to forget a step and when you press save, as a user, you think this is completing the action. It feels like a double save and can easily forget to publish, so it never goes out. Review collected by and hosted on G2.com.

I appreciate how UserGuiding is both flexible and easy to use. It allows me to select specific elements and triggers on our site, providing confidence in what customers experience. The ability to make quick decisions and create guides without interrupting my other responsibilities makes it an invaluable tool in my toolkit. This tool has seamlessly increased our engagement KPIs by enabling us to guide users along the optimal path with minimal team resources, which is critical for our small team. Additionally, the initial setup of UserGuiding was very easy, further enhancing its usability and accessibility. Review collected by and hosted on G2.com.

I wish there was a bit more flexibility in what the guides can do without having to dig into JavaScript. It would be great if I could change the guide steps based on what was entered in a text box, for example. Review collected by and hosted on G2.com.

Customizability is awesome and the support too! Review collected by and hosted on G2.com.

Specific customization that would suit my use are not built yet Review collected by and hosted on G2.com.

UserGuiding is incredibly easy to use and quick to implement within our system. It allows us to create detailed, step-by-step onboarding guides, make announcements, and run in-app surveys — all without spending hours on custom development. The interface is intuitive, and it empowers our team to update or launch user flows independently. It has significantly improved how we onboard new users and collect feedback, helping us move faster and with more confidence. Review collected by and hosted on G2.com.

The AI Assistant is a promising feature but still quite limited; for instance, it would be helpful if admins could directly respond to user-submitted questions. With a few more improvements, it could be even more powerful. Review collected by and hosted on G2.com.

I like the ease of use of UserGuiding combined with the power of the tool. This allows us to create onboarding flows, in-app communications, and many other things without relying on the development team. I also found the initial setup process simple and the support very helpful. Review collected by and hosted on G2.com.

The article creation section of the knowledge base could be more flexible. The current editor meets the basics, but it would be great to allow the use of HTML or a more advanced customization mode, to create richer articles and more personalized layouts. Review collected by and hosted on G2.com.

It provides immediate and intuitive guidance for new users as they onboard to our platform. The walkthroughs make it easy for first-time users to understand where to go and what to do, which reduces friction and improves overall adoption. Review collected by and hosted on G2.com.

There can be noticeable latency when loading the guides. This is a problem because if the targeted element is on a page that loads slowly, users might leave before the guide fully appears, disrupting the flow and making the experience less effective. Review collected by and hosted on G2.com.

I love using UserGuiding because it allows me to create intuitive tutorials that greatly simplify the communication of different usage steps to professional healthcare users. The application is remarkable for its ease of use, which makes complex tasks more manageable. Creating tutorials is extremely intuitive, which is a huge advantage for anyone who needs to convey clear and precise instructions. Additionally, the support team is very efficient and responds quickly to our requests, allowing us to proactively resolve potential issues. This combination of intuitiveness, quality support, and simplicity makes UserGuiding exceptional and I highly recommend it. Review collected by and hosted on G2.com.

No subject Review collected by and hosted on G2.com.

I love how straightforward it is to create interactive walkthroughs right inside our app. I have set up personalized onboarding flows for new users in just a couple of hours, and it really helps them get up to speed without me having to micromanage. Review collected by and hosted on G2.com.

My only complaint is the template options feel a bit basic. I wish there were more designs to pick from. Although still not a dealbreaker for me. Review collected by and hosted on G2.com.

I find UserGuiding largely very easy to use, which is particularly beneficial because it eliminates the need for developer involvement. This ease of use makes achieving our goals more efficient. The platform's functionality for customer satisfaction score surveys is highly valuable, as it enables effective user engagement and feedback collection. Additionally, I appreciate the announcement feature that effectively highlights new features and upcoming events, which is essential for keeping our users informed. These aspects together make UserGuiding a notable tool for our needs, allowing us to reach end users effectively, which can be a challenge. The initial setup of UserGuiding was also very straightforward, enhancing the overall experience with the platform. Review collected by and hosted on G2.com.

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