--- title: IDETA Reviews meta_title: 'IDETA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 34 reviews by the users' company size, role or industry to find out how IDETA works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 34 scale: '5' date_modified: '2026-07-12' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # IDETA Reviews **Vendor:** IDETA **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.6/5.0 **Total Reviews:** 34 ## About IDETA Ideta helps companies build their own chatbots, voicebots or callbots, by providing them with a powerful, yet easy to use software. It makes it easy for non-developers to create their chatbot without coding. Within minutes, you can create conversational scenarios and build advanced dialogues for smooth conversations. Ideta also made NLP platforms, like Dialogflow, easy to use with a clean interface. Once you are done, link and launch your brand new chatbot everywhere you like. It can be integrated on Facebook, Slack, Telegram, Google Home and more. If you have any difficulties, an expert team will be here to help you. ## IDETA Reviews ### 1. Powerful tool and excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Matthias R. | LfBA, E-Learning, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about IDETA?** Ideta is a perfect platform for creating chatbots, which impresses with its user-friendliness and flexibility. Particularly impressive is the excellent support. **What do you dislike about IDETA?** I didn't notice anything negative. Depending on how complex a chatbot you want to create, a certain amount of familiarization time is required. **What problems is IDETA solving and how is that benefiting you?** The team helped me develop a very special chatbot. This chatbot allows students to practice with flashcards and provides individual AI feedback. Thanks to Ideta, we can now offer our students an interactive and efficient learning aid. Absolutely recommendable! ### 2. A Chatbot builder with AI capabilities that helps even no-code professionals to easily get into **Rating:** 5.0/5.0 stars **Reviewed by:** SRV P. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about IDETA?** Features that are helpful to personalise the chatbots. The NLP provision of our choice is also a great option for training Chatbots with our own intent definitions **What do you dislike about IDETA?** No significant dislikes, except a small one. During my testing, I noticed a slow response time when Chatbot interacts with customers/users. **What problems is IDETA solving and how is that benefiting you?** I can create intents and train the chatbot with relevant answers quickly. The platform is such feature-rich and intuitive that even no-code professionals can easily build a successful Chatbot for their websites or applications for greater productivity and smarter life. ### 3. A disruptor amongst competitors **Rating:** 4.0/5.0 stars **Reviewed by:** Andrei H. | Web Designer and Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2023 **What do you like best about IDETA?** I recently started using an automated chatbot based on AI and machine learning, and I'm so impressed! It has an intuitive UI for admins and users and can train a custom NLP dataset. The scalability options through third-party integrations are also awe-inspiring. It's helpful to customise the chatbot to my exact needs to impress my clients. I'm definitely going to continue using this product! **What do you dislike about IDETA?** The only downside might be that the pricing is not something anyone could afford and is a bit steep compared to other products, but compensated by the outstanding software quality and features! **What problems is IDETA solving and how is that benefiting you?** IDETA offers a tailored-made automated way to communicate with customers and save a lot of time, stress, and money, which a human support team would otherwise involve. ### 4. Great product.. easy to implement and very efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about IDETA?** Ideta is the easiest and fastest way to build a chatbot without having software development knowledge. I work alone and with this service I saved time and money by not having to hire a software developer. **What do you dislike about IDETA?** The site is in English and French. I would like to be able to access the site in Brazilian Portuguese. Apart from the language, all other features serve me very well. I haven't seen any other problems so far. **What problems is IDETA solving and how is that benefiting you?** Ideta helps create chatbots without software development knowledge. Even for developers, the tool is useful for saving time, as it is very easy and fast to create chatbots. ### 5. Easy to Use, Flexible and Great User Guide **Rating:** 5.0/5.0 stars **Reviewed by:** Aeryn L. | Blogger / Copy Writer / Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2022 **What do you like best about IDETA?** I really enjoy the inspiration provided by Ideta to create a sound chatbot, one that will interact and provide a thorough experience for your audience, as required. The seemingly-endless set of variables available to create the chatbot makes it easy to build to your exacting needs. **What do you dislike about IDETA?** Sometimes I get a bit overwhelmed by all the abilities the Ideta chatbot provides. It's best to have a full plan/formula developed before opening Ideta, as there are endless possibilities. I love the little racoon mascot that shapes Ideta's brand, it's absolutely adorable and I have to remind myself I don't have the artistic skills to make a similar chat mascot. The bot is awesome all the same. **What problems is IDETA solving and how is that benefiting you?** Sometimes a user doesn't want to have to scroll through an entire website to find the information they want. The chatbot is capable of providing quick insight and pertinent information that may have otherwise been lost/ignored. ### 6. Easy chatbot to implement with human takeovers and AI integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjay S. | Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about IDETA?** Ideta is a chatbot with enhanced AI features and Live Chat takeovers. It is easy to create and customize a chatbot using Ideta with their no-code approach. There are a few templates to get you started along with guides on how to implement it on your website, Facebook, etc. You can set your flow where the bot can engage the customer after a few seconds. This allows the visitor some time to be acquainted with your product before the chatbot starts converting them into a customer. The human takeover process is seamless. You could use Ideta to handle FAQ, engage your customers, collect information to contact your website visitors again and many other ideas on how to use a chatbot. You could have different chatbots for different webpages and websites. You can easily clone/duplicate an existing bot once you built one, making it super easy to rebrand and reuse previously created bots. **What do you dislike about IDETA?** The original language of Ideta was in French, so some older tutorials reference features in French. Likewise, some descriptors appear in French as well, which are easily reportable via their chatbot. The interface is not like other chatbots out there, so there is some adjusting to the new process. **What problems is IDETA solving and how is that benefiting you?** Ideta allows for human takeovers from a chatbot. It creates a history of chatbot responses so you can follow up with the user at a later time if a human takeover isn't immediately possible. ### 7. A Powerful AI Chat Bot that finally seems easy enough to build. **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel H. | Comunify: a community based digital agency to create scalable, sustainable & profitable communities, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about IDETA?** Visual and basic elements are simple to use for simple tasks like storying client name and email and company info It has a lot of powerful capabilities including API **What do you dislike about IDETA?** No auto save on bubble creation means takes a while to learn it Google Sheet integration video is complicated and needs better explaining. Videos are basic and probably need redoing soon Videos were annoying, don't need to see the owner against white background when its software that's being taught I would suggest taking the Audio from the videos, putting subtitles (as french accent not so easy to understand), and showing the screen that he is referring to. **What problems is IDETA solving and how is that benefiting you?** Ideta is solving the problem of how to support clients through their variable choice of information needs for my business. Having ability to look up spreadsheets and APIs is very useful. ### 8. Perfect for a non-techie and great to use in eLearning **Rating:** 4.5/5.0 stars **Reviewed by:** Aida C. | Learning Technologist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about IDETA?** It is easy to use without a steep learning curve. They offer tutorials and videos that are well developed and easy to follow. The interface is simple and intuitive. The software can be used in a variety of settings as well. **What do you dislike about IDETA?** I haven't encountered any issues at this stage but I am only looking at using this product in elearning and not other settings so I wouldn't necessarily know if it works, say for FB. **Recommendations to others considering IDETA:** I think it is important that you find reviews relevant to your industry. As I mentioned earlier, I am using this software for elearning and it does a great job in that area. **What problems is IDETA solving and how is that benefiting you?** Adding a more personalised touch to online courses that are full asynchronous; also using the chatbot for quizzes and reflection exercises with students. It add some novelty. ### 9. Great tool for the solopreneur looking to be more available! **Rating:** 4.5/5.0 stars **Reviewed by:** Eric J. | Lead Portfolio Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about IDETA?** the system is really well built and easy to move around but the best part is the education that's provided every step of the way. if you follow their education you'll be building a great chat script in no time! **What do you dislike about IDETA?** I got in and started playing with stuff before doing the education and I found it hard to "reset" or remove pieces that I had created earlier. I'm sure I was just missing something basic. **Recommendations to others considering IDETA:** do the tutorials. you'll be happy you did in the long run! **What problems is IDETA solving and how is that benefiting you?** other chat systems either require a lot of programming knowledge or require live people. ideta gives me a system where I can build a chatbot that can help me to answer. basic questions for my clients and even set appointments for them if needed! ### 10. Powerful Chat Bot with Excellent Service & Support **Rating:** 5.0/5.0 stars **Reviewed by:** Natasha R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about IDETA?** Ideta is a highly customizable software, from the design of the chat to the ability to connect APIs and use AI to create a bot that is 100% suited to your needs. Ideta is extremely generous in its price compared to the offerings; I feel it’s an excellent value. I’ve had to communicate with customer support, and Glen has been phenomenal! Ideta supplies a tremendous amount of templates to choose from to help jump-start your bot operation. I love that there is even ecommerce functionality built right in. They seem extremely attentive to their roadmap and continue to improve the software. I’m looking forward to the release of the mobile app to easily respond to live chats. I’m very pleased! **What do you dislike about IDETA?** There was a bit of a learning curve for me when I transitioned from other chatbots to Ideta. They seem to be working on training materials, but it felt a bit incomplete to me, and I ended up learning how to use the software mostly through their templates and reaching out to support to get some questions answered. As this is a growing software, there can be some glitches from time to time. Notification of these things occurring would be nice (such as an update being performed to the system, so some glitches may occur and be temporary). There are a few little quirky things with the UI, but nothing to be too picky about. **What problems is IDETA solving and how is that benefiting you?** Previous chat-bot subscriptions were getting out-grown, and to continue to keep up, there was an increase in added cost, nearly every three months. Furthermore, every time new features were added to my previous chat-bot provider, there was a fee associated to access that feature. It ended up becoming a very costly part of my business, and Ideta fixed that for me. With its generous limits and robust features, their powerful system allows me to scale as my company grows, without breaking the bank. It also allows me to use the chatbot in ways that will increase interaction rates, and improve the users' experience. ### 11. Wonderful support and rich featured chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander v. | Executive Creative Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about IDETA?** Hard to say what I like most. I guess a general answer. The whole tool and all features. It does have AI. Maybe that is something that I think is relevant. Because it is very good **What do you dislike about IDETA?** Nothing in particular. If I had to say one thing, I would think the setup time. But that is with every chatbot, since you need to take the time to learn how to set it up. It's too feature rich for that. **What problems is IDETA solving and how is that benefiting you?** I use it with multiple clients, but for a few of them this is a true gem. It saves their support cost drastically. My clients are very happy with this tool ### 12. Chatbot Automation Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra D. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2022 **What do you like best about IDETA?** I like this Ideta Chatbot because it’s easy to set up. No coding is required. It also uses AI and Natural Language Processing. So conversation feels very natural. It can also integrate with social media for selling on social. **What do you dislike about IDETA?** It has lots of integrations. However, my CRM integration is not direct, must be connected via Zapier. **Recommendations to others considering IDETA:** The team is very supportive. When you get the App, they give you a series of training videos. These videos introduce you to the team. They also give you everything you need to set up conversational marketing. **What problems is IDETA solving and how is that benefiting you?** Automating my social media selling is my number 1 use case for IDETA. This helps me respond to my customers immediately, and filter the pool of leads. I also use the AI chatbot to engage with our customers. ### 13. Ideta is very easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Franziska D. | marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about IDETA?** The user interface is very easy to understand and use. Changing the answer options is easily explained thanks to the tutorials and videos. Ideta makes it easy to create a chatbot without having previous knowledge. The software is also suitable for beginners. **What do you dislike about IDETA?** We haven't been using the software that long, so I can't report anything negative about it at the moment. Well the user interface could be in other languages like german or spanish. **Recommendations to others considering IDETA:** if you are looking for a simple chatbot creation software that is very easy to use, then use Ideta. It´s just for everyone. **What problems is IDETA solving and how is that benefiting you?** We were looking for a software that generates a chatbot quickly and easily. Without having much previous experience. Since we don't use the software that often, fast support to clarify questions was also important to us. ### 14. One of the best Chat bot ever **Rating:** 4.0/5.0 stars **Reviewed by:** Ach H. | Video Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2022 **What do you like best about IDETA?** The best thing about it is you can make your own smart Bot without worry and make it branded and everything in between, and it gives you the ability to transition from a bot to real-life Agent **What do you dislike about IDETA?** Sadly the back end is a bit hard to understand, it isn't that complicated but I think it could be better designed, I love the fact they have courses to help you out **What problems is IDETA solving and how is that benefiting you?** CHat bot and FAQ questions are very important things to remove the doubt from your client's head ### 15. It is an easy and very helpful tool for any business. **Rating:** 5.0/5.0 stars **Reviewed by:** Lina A. | Assistant It Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about IDETA?** They incorporate several professional templates, such as lead generator bot, quiz bot, scheduling bot for a bot and so forth. Very simple to set a variety of bots to match particular needs. **What do you dislike about IDETA?** Recently bought an Ideta. The product thus far has been very impressive. They incorporate several professional templates, such as lead generator bot, quiz bot, scheduling bot for a bot and so forth. Very simple to set a variety of bots to match particular needs. **What problems is IDETA solving and how is that benefiting you?** Too many clients calling and asking the same questions. ### 16. This is a life-saver for a small startup like us. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about IDETA?** 1. There's a lot this app does in terms of helping you be more efficient in answering repetitive queries. 2. Plethora of features to help you streamline responses. 3. Scalable with our SaaS product. **What do you dislike about IDETA?** To be clear, it's a great tool, but the ramp-up is a bit longer, meaning that would love an efficient way to streamline, but it's not as intuitive to use without spending some time on it. Sometimes a tool is built from a developer's perspective vs a user's perspective so while it has a ton of awesome features, the UX can be more streamlined. **Recommendations to others considering IDETA:** Take time to learn all it has to offer. Ensure that you maximize its features. Be patient with it and be clear in your approach, by mapping out the user flow/story of common questions, FAQ, typical challenges users face, helpful tips, etc. **What problems is IDETA solving and how is that benefiting you?** We are a small startup, repetition, ensuring our customers and clients feel they get the answer they deserve. Really want people to feel like it's not "robotic" or so "AI" that it loses its human touch, so the NLP is a great feature. ### 17. Make your chatbot in minutes **Rating:** 4.0/5.0 stars **Reviewed by:** Shreyans J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about IDETA?** Code-free chatbot in minutes. Easy to integrate with major leading platforms. I used the Facebook integration chatbot. Glad that I purchased the LT Deal, so the price of the tool becomes affordable. **What do you dislike about IDETA?** The UI is a bit of learning curve but you'll get use to it when you start using it. The Ai of the flow I found somewhere irrelevant so I end up making my own flow. **Recommendations to others considering IDETA:** If you're looking to create chatbots this is the right tool for you. **What problems is IDETA solving and how is that benefiting you?** I made the chatbot for my e-Commerce store, every time I needed to interact with my customers. With Ideta, it becomes easier for my customers getting quick resolution of their queries. ### 18. Chat/call bot for customer interaction **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about IDETA?** The no-code interface is easy to use. Even non-techies in our team can build a smart bot. Further, Ideta offers more than a dozen of templates for different use cases. **What do you dislike about IDETA?** The SaaS is not a mature product yet. It lacks a couple of features. But I am certain that the devs will make it better in time. At least the dev roadmap looks promising. **What problems is IDETA solving and how is that benefiting you?** We could build a customer greeting chat bot on a client website using conditional logic and design it to be 100% in line with their corporate design specs. This bot can interact with customers and potential clients in a variety of different ways. ### 19. Easy Win for Improving User Experience and Lead Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Ashton B. | Web Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about IDETA?** In less than a day we set up a new lead channel for our business. **What do you dislike about IDETA?** The natural language processing didn't fully understand the more complex questions that website visitors typed in. But it's what we expected for the price. **Recommendations to others considering IDETA:** The software is easy to set up but a well written chat bot script is important for better results. **What problems is IDETA solving and how is that benefiting you?** It improves user experience and lead generation. ### 20. Great tool for a great price. I've already used it to generate some new business. **Rating:** 5.0/5.0 stars **Reviewed by:** Ben J. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about IDETA?** I like the wide variety of channels available. **What do you dislike about IDETA?** The interface could use an update, but it's more about the features for me. **Recommendations to others considering IDETA:** Research the competitors like I did. You'll come to the same conclusion as me. IDETA is offering more. **What problems is IDETA solving and how is that benefiting you?** I'm using this to help potential clients get their questions answered and for me to qualify my leads. ### 21. A Premium Chatbot Builder 🏆 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about IDETA?** Ideta is a high-end chatbot builder with more features than its competitors! The founders are approachable and the support team is reliable. There are also plenty of video tutorials for those who are new to chatbots. **What do you dislike about IDETA?** None to dislike, but the onboarding can be improved. Especially for beginners to chatbots and SAAS in general, the dashboard and the overall process can be overwhelming for some users. **What problems is IDETA solving and how is that benefiting you?** Before Ideta, we had to manually answer and reply to all chat queries. Now, with chatbot automation, communication is more efficient. This should translate to better business in the future. ### 22. getting started **Rating:** 4.5/5.0 stars **Reviewed by:** Peter L. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about IDETA?** Just getting started with Idea and so far it is a great experience. Can't wait to get deeper into the production process. **What do you dislike about IDETA?** the learning curve is a bit long, but that is expected **What problems is IDETA solving and how is that benefiting you?** automating customer responses and lead generation ### 23. I wouldn’t run Village Helpdesk without Ideta. **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary I. | Information Technology Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2022 **What do you like best about IDETA?** Quick to implement, with massive functions **What do you dislike about IDETA?** UI/Color Scheme is no the best but that is my preference - **What problems is IDETA solving and how is that benefiting you?** Website channel chat, private link chats, social media chat channels, and internal employees ### 24. Powerful chatbot builder with direct AI integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2022 **What do you like best about IDETA?** Great support and intuitive UI. The direct integration to different language AI models is a great feature **What do you dislike about IDETA?** No dislikes. Like any new software tool it takes a bit to familiarise yourself but this is no different to other similar tools **What problems is IDETA solving and how is that benefiting you?** For our organisation it allows us to provide faster and more contextual feedback to visitors to our site ### 25. The best alternative to manychat **Rating:** 4.5/5.0 stars **Reviewed by:** Alexis C. | CEO & FOUNDER, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about IDETA?** The system is easy to use and user-friendly, you can implement chatbots in minutes. **What do you dislike about IDETA?** Perhaps improving the UI could enhance it much more. **What problems is IDETA solving and how is that benefiting you?** The creation of chatbots ### 26. Great chat bot software with lots of features at a fantastic price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2022 **What do you like best about IDETA?** NLP integration makes the chatbot smarter. Lots of logic options to guide the user through the chat process. **What do you dislike about IDETA?** Some buttons were in French but these appear to be fixed now **What problems is IDETA solving and how is that benefiting you?** Ideta is being used as a chat bot in an e-learning platform and it is performing great. ### 27. Best solution for not developer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2022 **What do you like best about IDETA?** Ease of use and creation of bots, user support. It has a UI friendly and easy to understand. **What do you dislike about IDETA?** I think that the logo of ideta is great to remember, but not really business-oriented. **What problems is IDETA solving and how is that benefiting you?** Reaching to customers on different channels. NLP feature, API and human handover ### 28. Great tool for building chat bots and love chat support. **Rating:** 4.0/5.0 stars **Reviewed by:** Akshay K. | Upwork & Database Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about IDETA?** Easy of use and functionalities. Good chat templates. **What do you dislike about IDETA?** UX can be improved and ability to customise design templates are needed. **What problems is IDETA solving and how is that benefiting you?** Solving chat automation problems with simple drag and drop AI bot builder. ### 29. One of the best customer support tool **Rating:** 4.5/5.0 stars **Reviewed by:** Rabindra J. | Data Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2022 **What do you like best about IDETA?** Okay, here are few reason why i liked this tool most- Interact with customers with an easily built chat and call bot Helps track chatbot performance by tracking conversations Connects with customers worldwide by making your bot multilingual **What do you dislike about IDETA?** i wish the ui could be more intuitive and also there could be more documentations and video tutorial to catch up the tool more quickly **What problems is IDETA solving and how is that benefiting you?** to reduce customer support tickets and give better experience for users.. ### 30. Excellent tool to keep more leads **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about IDETA?** Simple to use, reactive team, Possibility to leverage AI conversational **What do you dislike about IDETA?** A few bugs that got quickly resolved by the team **What problems is IDETA solving and how is that benefiting you?** Prevents me from wasting my website traffic ### 31. Powerful ai chatbot with easy interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about IDETA?** The interface was made with users in mind. That much is clear. I've been able to create great flows. **What do you dislike about IDETA?** There's not much to dislike about this product. It even integrates with an open source NLP, RASA. **What problems is IDETA solving and how is that benefiting you?** IDETA is helping to alleviate customer service pressure and offload some of our work. ### 32. Interesting product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2022 **What do you like best about IDETA?** It's cool and I enjoy using it but im a beginner. Lots of potential. **What do you dislike about IDETA?** A bti of a confusing onboard flow. Interested in more. **What problems is IDETA solving and how is that benefiting you?** Chat bot management ### 33. Very user friendly chatbot **Rating:** 5.0/5.0 stars **Reviewed by:** Mert A. | Co-founder | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2021 **What do you like best about IDETA?** Ideta is great for developing chatbots and livechats without any coding. When we needed help, the support team was reactive and helpful. We could deploy our chatbot easily to every channel, like our website, but also our Facebook page in only a few clicks. We also really liked the fact that we could customize the design of our chatbot. We could change every aspect of it and make it completely match our website's design. **What do you dislike about IDETA?** Some part of the app is not entirely intuitive, especially for the AI implementation part. However, the support team helped us with that. **Recommendations to others considering IDETA:** Take advantage of the fact that you can entirely customize your chatbot's design! **What problems is IDETA solving and how is that benefiting you?** We needed to be able to communicate with our clients and leads in real-time and automate some recurrent questions they asked. With Ideta, we implemented our chatbot quite fast and we converted almost 10% more sales demos from website visitors! Also we reduced our support team workload by almost 40%. We added human take-over when our client's or lead's queries were really precise and since our support team had more time, they could take time to give qualitative answers. ### 34. A great no-code tool ! **Rating:** 5.0/5.0 stars **Reviewed by:** Flavien D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about IDETA?** - You can customize your chatbot in all the aspects that you can dream of - Live chat feature, you are notified and you can tchat immediatly with your visitor's website - API connexion, you can automate a lot of process through API module (enrich directly your CRM for example) **What do you dislike about IDETA?** - Could add more bots templates in order to quickly deploy an example **Recommendations to others considering IDETA:** The best no-code tool for chatbot **What problems is IDETA solving and how is that benefiting you?** - Increase leads on the website (chatbot is the most clicked part of the website) - Full automation of website contact (notification, CRM connection etc.) ## IDETA Discussions - [What is IDETA used for?](https://www.g2.com/discussions/what-is-ideta-used-for) - [View IDETA pricing details and edition comparison](https://www.g2.com/products/ideta-ideta/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+05%3A47%3A45+-0500&secure%5Bsession_id%5D=6a475cc4-e718-4cfa-ab56-370bd178c8da&secure%5Btoken%5D=79e368cbd81d47bca5cd59bf700927488e16fb657bd9c53fdbf1bf535c9372a5&format=llm_user) ## IDETA Features **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top IDETA Alternatives - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,496 reviews) - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (416 reviews)