--- title: Confience Reviews meta_title: 'Confience Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how Confience works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 22 scale: '5' date_modified: '2026-09-25' parent_category: name: Laboratory url: https://www.g2.com/categories/laboratory --- # Confience Reviews **Vendor:** Confience **Category:** [LIMS Software](https://www.g2.com/categories/lims) **Average Rating:** 4.3/5.0 **Total Reviews:** 22 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Confience Labs spend too much time on manual work, chasing data across disconnected systems, and scrambling to prove compliance when it counts. myLIMS by Confience was built to change that. myLIMS helps quality-driven labs eliminate manual and tedious work so their lab operates with the speed and precision they require. From sample tracking to reporting, automated workflows replace the routines that slow teams down and introduce error. It also helps labs connect their systems and processes to deliver consistent results with complete confidence. Whether you operate across multiple instruments, sites, or clients, myLIMS brings it all together in one platform that teams actually adopt and use. And when audits, decisions, or expansion come, labs are ready. myLIMS lets you gain complete traceability with access to trustworthy data at any moment, without last-minute preparation. What makes myLIMS different is how it delivers all of this. It is intuitive to configure, practical to maintain, and built to scale as your lab evolves, so you are not dependent on IT for every change. It comes at one transparent, predictable price, with no surprise costs as you grow. And it keeps getting better because it is a platform that evolves with you, guided by teams who understand your science. Trusted by labs in food and beverage, water and environmental, manufacturing, and contract testing. ISO 17025 and 21 CFR Part 11 compliant. The target audience for myLIMS includes laboratory managers, quality assurance professionals, and technicians who require a robust system to handle the complexities of laboratory data management. By addressing the specific needs of these users, myLIMS facilitates improved operational efficiency and productivity. Laboratories can leverage this system to optimize their processes, from sample collection and tracking to analysis and reporting, ensuring that they meet regulatory requirements while delivering high-quality results. Key features of myLIMS include intuitive dashboards that provide real-time insights into laboratory operations, enabling users to monitor performance metrics and make informed decisions. The software also offers seamless integrations with existing laboratory instruments and systems, allowing for a cohesive workflow that minimizes manual data entry and reduces the risk of errors. Additionally, myLIMS includes powerful reporting tools that enable laboratories to generate comprehensive reports effortlessly, supporting data analysis and compliance documentation. One of the standout benefits of myLIMS is its ability to drive continuous improvement within laboratory environments. By automating routine tasks and providing a centralized platform for data management, laboratories can focus on enhancing their analytical capabilities and improving turnaround times. This not only leads to faster results but also fosters a culture of quality and accountability, which is essential in today’s competitive landscape. Overall, myLIMS serves as a vital tool for laboratories seeking to enhance their operational efficiency, ensure data integrity, and maintain compliance with industry standards. ## Confience Reviews ### 1. Intuitive interface and improved delivery of results. **Rating:** 5.0/5.0 stars **Reviewed by:** LAFIS 0. | Analista de Laboratório I, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** September 24, 2026 **What do you like best about Confience?** The fact that there is a simple 'show count' option in the grid already helps me a lot to better organize how many analyses I have in the day and thus manage my time more clearly. The interface is also very straightforward and intuitive, gathering and integrating the necessary information without complication. The performance is great: I have no problems with crashes or delays in calculating the results. In addition, the artificial intelligence always helps me when a question arises. **What do you dislike about Confience?** I wish it were possible to replicate identical traceability values in different analyses, this integration would greatly facilitate day-to-day operations during launches. **What problems is Confience solving and how is that benefiting you?** I had problems with the number of licenses in the laboratory, preventing more collaborators from having simultaneous access. But later, there was a negotiation of values, and now the team's performance has improved a lot, without delays in releasing the results. In addition to effective support, as they always inform when there will be an update that may impact the performance of the confidence. ### 2. About the use of MyLIMS **Rating:** 5.0/5.0 stars **Reviewed by:** Bruna O. | Analista de qualidade, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from English using AI. **Reviewed Date:** August 07, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Confience?** Implementing Confience's MyLIMS in our laboratory was a game-changer. The system brought agility, organization, and traceability to all our analytical processes. From sample receipt to report issuance, we managed to automate tasks that were previously done manually, reducing errors and optimizing team time. Without a doubt, MyLIMS significantly improved the management of our laboratory, both in efficiency and compliance with the ISO/IEC 17025 standard. **What do you dislike about Confience?** The interface is intuitive, and the customization of the system according to the needs of our workflow was a significant advantage. I recommend it to any laboratory looking to advance in control and quality. **What problems is Confience solving and how is that benefiting you?** Before implementation, we faced several challenges, such as manual sample control, with a high risk of errors and rework. Difficulty in tracking information about analyses, deadlines, and responsibilities, and lack of integration between sectors, which caused bottlenecks and delays. With MyLIMS, we managed to solve these problems efficiently. The main benefits we experienced include: Total traceability of samples at all stages of the process and automation of workflows, reducing manual tasks and operational time. **Official Response from Rossy Hernandez:** > Thank you for such a thoughtful review! We’re thrilled to hear that implementing myLIMS has been a game changer for your lab — bringing agility, organization, and full traceability to your processes while supporting ISO/IEC 17025 compliance. It’s especially rewarding to know that automation has reduced errors and saved your team valuable time. We also appreciate your recommendation and your recognition of the system’s intuitive interface and customization. Hearing that myLIMS has helped you overcome challenges like manual control, tracking difficulties, and bottlenecks motivates us to keep improving. At Confience, we’re committed to continuously innovating so that myLIMS evolves alongside your lab’s needs — expanding automation, integration, and intelligence to keep driving efficiency and reliability. We’re grateful for your trust in Confience and proud to partner with you in building a more efficient, future-ready laboratory. ### 3. Confience: easy organization and intuitive interface in one place **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** September 23, 2026 **What do you like best about Confience?** What I like most about the current software I use from Confience is the ease of organizing a large volume of information in one place. It has a clean and intuitive look, as well as very good performance, although it could still improve in report generation. As for customer support, although I haven't needed to contact them yet, I notice a good approach and openness to creating new features in the system. **What do you dislike about Confience?** What I don't like is the issue of report generation, as there are frequent bottlenecks. **What problems is Confience solving and how is that benefiting you?** In my case, this system helps me a lot in solving customer problems and requests, thanks to the quick review features, which make the process more agile and practical. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share your experience with Confience. We're glad to hear that Confience is helping you organize large volumes of information in one place while providing a clean, intuitive experience and strong performance. It's especially rewarding to know that the quick review capabilities are helping your team respond to customer needs more efficiently and making day to day processes more agile. We also appreciate your feedback regarding report generation. We understand how important timely and reliable reporting is to laboratory operations, particularly when responding to customer requests. Your comments about the bottlenecks you have experienced are valuable as we continue working to improve the reporting experience and overall system performance. Thank you as well for recognizing our openness to customer feedback and new feature ideas. We believe the best products evolve alongside the people who use them, and customer input plays an important role in that process. Thank you for choosing Confience and for sharing your feedback. We appreciate the opportunity to support your team and look forward to continuing to improve the experience. ### 4. Lab data used to disappear into spreadsheets, Not Anymore **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge M. | Senior security analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 03, 2026 **What do you like best about Confience?** I like the backward-based sample check feature in Confience, which has made a significant day-to-day difference for our team. Every sample gets a unique barcode at intake, and from that point forward, every movement and test result is automatically tied to the sample. This automated process eliminates the manual matching of samples to paperwork, which used to cause more mix-ups than we'd like to admit. Now, the system provides clear status updates on where every sample is and what's still pending before it can be reported, offering more accurate and efficient sample management. **What do you dislike about Confience?** Some improvement that I want to see is the system slowed down noticeably when we run large batch queries across several months of data. For day-to-day work, it is fine. But when we are pulling together quarterly summaries or preparing for client review, it takes a longer period than they should be. **What problems is Confience solving and how is that benefiting you?** I use Confience to manage lab samples from intake to reporting, replacing paper forms. It solves turnaround time issues by automatically timestamping stages, enhancing client communication and identifying delays. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share your feedback about Confience. We're thrilled to hear that barcode driven sample tracking has had such a positive impact on your team's daily operations. Knowing exactly where every sample is, what work has been completed, and what remains outstanding is essential for maintaining efficiency and accuracy. It's especially rewarding to hear that automating sample tracking has helped eliminate manual processes, reduce the risk of mix ups, and provide greater visibility throughout the entire sample lifecycle. We're also pleased that automated timestamping and workflow tracking are helping your team improve turnaround times, communicate more effectively with clients, and quickly identify potential bottlenecks before they impact reporting. These are exactly the kinds of operational improvements we strive to help laboratories achieve. Thank you as well for your feedback regarding performance when working with large data sets and historical queries. We understand how important timely access to information is, particularly during quarterly reviews, client audits, and reporting activities. Feedback like yours helps guide our ongoing efforts to optimize performance and ensure the system scales effectively alongside our customers' growing data needs. We appreciate your partnership and your trust in Confience. It's rewarding to know we're helping your team replace paper based processes with a more efficient, traceable, and reliable approach to sample management. ### 5. Confidence Alerts and Digital Mapping Make Inventory Planning Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Parija R. | CFO, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 02, 2026 **What do you like best about Confience?** I like most how confidence alertes you when one of your consumables goes below the threshold you set. This will give you an opportunity to plan ahead to reorder. I also like that you can digitaly map out each location for storing and freezing supplies rather than using paper. Honestly even though I am late for the bus, I think that confidence has helped us by allowing you to link your inventory with your experiment note. **What do you dislike about Confience?** I hate logging into confidence. I personally find the constant 2-step authentification process frustrating as well as being in lab gloved hands and having to go back to my desk to get my phone to log in. I also experience some lag when trying to upload files or copy several cells at one time in the tables of confidence. **What problems is Confience solving and how is that benefiting you?** Confidence is helping us move away from using paper notebooks and excel files all over the place. Confidence is fixing the lost data issue and the many hours spent searching through freezers looking for reagents because everyone can now search and locate reagent and supplies. Confidence is giving our entire team access to view our protocols and results without having to read through someone's poor handwriting. **Official Response from Rossy Hernandez:** > Thank you for sharing your experience and for taking the time to leave such thoughtful feedback. We're thrilled to hear that features like inventory alerts, digital storage mapping, and linking inventory directly to experimental records are helping your team work more efficiently. It's especially meaningful to know that Confience is helping replace paper notebooks and scattered spreadsheets with a centralized system that makes data, supplies, protocols, and results easier to find and share across your organization. We also appreciate your candid feedback regarding the login experience and system performance. We understand how important speed and convenience are in a busy laboratory environment, particularly when working at the bench. Feedback about multi factor authentication, file uploads, and bulk data entry helps us identify opportunities to improve the overall user experience while maintaining the security and reliability our customers depend on. Thank you for partnering with Confience. We're proud to support your transition to a more connected, efficient, and collaborative laboratory, and we look forward to continuing to improve the platform based on feedback like yours. ### 6. User-Friendly Data Management Tool That Streamlines Lab Workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Yucel C. | Senior Executive Quality Assurance, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 01, 2026 **What do you like best about Confience?** I really like their data management tool; its functions are easy to understand and straightforward to use. The software feels designed with the end user in mind, and the workflow is smooth from start to finish. Overall, it’s an effective tool for any lab, making day-to-day management simpler through its applications. **What do you dislike about Confience?** They need more updates to the instrument information, and the user interface could be improved. It sometimes takes a while to restart, and the analysis sections should be more detailed. **What problems is Confience solving and how is that benefiting you?** We’ve reduced response times by streamlining our process, and we can now access any information easily. The software optimizes our procedures and has significantly simplified data digitization. It also makes it possible for us to monitor multiple tasks at the same time, which helps us stay on top of everything. **Official Response from Rossy Hernandez:** > Thank you for sharing your feedback and for choosing Confience. We're delighted to hear that our data management capabilities, intuitive workflows, and user focused design have helped simplify your daily operations. It's especially rewarding to know that Confience has helped streamline processes, improve access to information, accelerate response times, and support the digitization of your laboratory data. We also appreciate your thoughtful suggestions regarding instrument information, user interface enhancements, system performance, and more detailed analysis capabilities. Feedback like yours plays an important role in shaping our product roadmap, and our team is continually working to enhance the user experience and expand functionality to better meet the evolving needs of modern laboratories. Thank you for your partnership and for trusting Confience to support your lab's success. We look forward to continuing to help your team work more efficiently and with greater confidence. ### 7. Feature-Rich All-in-One Platform with Automated Reporting and Strong Data Management **Rating:** 4.5/5.0 stars **Reviewed by:** Marcellino I. | IT Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 13, 2026 **What do you like best about Confience?** I love that reports can be generated automatically, and that it offers a wide range of functional modules. It’s convenient having all the solutions in one place, with a wealth of features that meet my needs. On top of that, it provides strong data management capabilities for storage. **What do you dislike about Confience?** There isn’t much detailed documentation, so it takes me a long time to understand how the functions work. The user interface also doesn’t feel very modern, and it’s hard to view all the user information clearly. **What problems is Confience solving and how is that benefiting you?** It improves data integrity and makes it easier to establish and maintain requirements. I can use the system to manage basic information, along with related data and workflows. It’s also useful for analyzing files from a variety of sources. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share your experience with Confience. We're delighted to hear that automated reporting, comprehensive functionality, and strong data management capabilities are helping meet your laboratory's needs. Our goal is to provide a connected platform that brings essential laboratory processes together in one place, making it easier to manage information, workflows, and reporting without relying on multiple disconnected systems. It's especially rewarding to know that Confience is helping improve data integrity, support requirement management, and simplify the handling and analysis of information from multiple sources. These capabilities are critical for laboratories looking to maintain consistency, efficiency, and confidence in their data. We also appreciate your thoughtful feedback regarding documentation, usability, and the user interface. We recognize how important clear guidance and intuitive design are when working with feature rich software. Your comments help us identify opportunities to improve onboarding resources, documentation, and the overall user experience so customers can more easily discover and take advantage of the platform's full capabilities. Thank you for your partnership and for trusting Confience to support your laboratory operations. We value your feedback and are committed to continuously improving both the platform and the experience that surrounds it. ### 8. Flexible and Efficient, Needs Better Vendor Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 04, 2026 **What do you like best about Confience?** I like the flexibility of Confience, as it allows us to configure the application to fit new needs without needing upgrades or expensive programming changes. I also appreciate the open back-end data structure. The on-premise installs enable us to deeply integrate the system into our ERP ecosystem. We've been able to interface directly with JD Edwards and SAP for data sharing and create Certificates of Analysis through the ERP shipping processes. We also created views for Minitab and other statistical software, which interface with instruments to eliminate manual data entry and share data with control systems. **What do you dislike about Confience?** Mostly communication and responsiveness from the vendor. They are going through a transition with new leadership but they need to remain focused on delivering software and responding to customer needs on a predefined timetable. **What problems is Confience solving and how is that benefiting you?** Confience makes our laboratories more efficient by allowing data collection, interfacing instruments, and understanding workload and turnaround time. It's also auditable, providing customer confidence. **Official Response from Rossy Hernandez:** > Thank you for sharing your experience and for your thoughtful feedback. We're pleased to hear that Confience's flexibility and open architecture have enabled your team to adapt the system to evolving business needs without costly custom development or disruptive upgrades. It's especially rewarding to learn how you've leveraged integrations with ERP platforms, laboratory instruments, and statistical tools to automate data flow, eliminate manual entry, and create a more connected laboratory ecosystem. We're also glad that Confience is helping your organization improve laboratory efficiency, gain visibility into workload and turnaround times, and maintain the traceability and auditability needed to build confidence with customers and stakeholders. We appreciate your candid feedback regarding communication and responsiveness. Strong partnerships require clear communication, predictable delivery, and accountability, and we recognize the importance of meeting those expectations. Feedback like yours is invaluable as we continue to strengthen how we engage with customers and deliver on our commitments. Thank you for your partnership and for the innovative ways you've extended the value of the platform. We look forward to continuing to support your team as your laboratory operations evolve and grow. ### 9. Simple and Reliable, but Some Features Aren’t Intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Scott G. | IT Field Service Tech, Research, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 01, 2026 **What do you like best about Confience?** Simplicity has what you need and is reliable when you need it. Very straightforward. Also appreciate responsiveness from the company and they're willingness to help. **What do you dislike about Confience?** Could be more intuitive on how to use the many features and implement them into workflow. **What problems is Confience solving and how is that benefiting you?** Much more efficient than paper-based system we had before. Having data centralized has saved countless hours of time. Reporting is now standardized which helps keep things consistent and compliant. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share your experience with Confience. We're pleased to hear that our reliability, straightforward approach, and responsive support team have made a positive impact on your laboratory operations. It's especially rewarding to know that moving from a paper based system to a centralized digital platform has helped save time, improve consistency, and support compliance. We also appreciate your feedback regarding usability and workflow implementation. Making powerful features easier to discover and adopt is an area we're continuously working to improve through product enhancements, training resources, and customer guidance. Feedback like yours helps us prioritize those efforts. Thank you for being a valued customer and for trusting Confience to support your lab's success. ### 10. Great to Work With When Issues Arise **Rating:** 4.5/5.0 stars **Reviewed by:** Paula D. | Laboratory Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 05, 2026 **What do you like best about Confience?** The most helpful thing about Confience is that they are great to work with when there is an issue. **What do you dislike about Confience?** The least helpful thing about Confience is that sometimes their technicians that are there to answer your questions can be rude. **What problems is Confience solving and how is that benefiting you?** Confience has helped us several times with reporting issues on our end as well as some deep down table issues. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share your feedback. We're glad to hear that our team has been able to help resolve reporting challenges and complex database issues when they arise. Providing responsive, knowledgeable support is an important part of our commitment to our customers, and we're pleased that you've found value in working with us to address those situations. We also sincerely appreciate your candid feedback regarding your interactions with some members of our support team. Delivering not only effective solutions but also a professional and respectful customer experience is extremely important to us. Your comments are valuable and help us identify opportunities to improve how we communicate and support our customers. Thank you for your partnership and for trusting Confience to support your laboratory operations. We appreciate both your recognition and your honest feedback as we continue working to provide the best possible experience for our customers. ### 11. Intuitive and Effective, but Can Improve Support **Rating:** 4.5/5.0 stars **Reviewed by:** Danieli C. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** June 29, 2026 **What do you like best about Confience?** I like to be completely intuitive and practical for use. Additionally, the initial setup was smooth, as we received support and training for the implementation until effective use. **What do you dislike about Confience?** I believe that the support time, and now not so much, but before when a new update happened, something that was working normally would stop working 'out of nowhere'. **What problems is Confience solving and how is that benefiting you?** I use Confience for registering samples, reports, commercial proposals, and controlling consumables, solving the problem of creating reports and proposals in Word. It is completely intuitive and practical. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share your experience with Confience. We're delighted to hear that you find the platform intuitive and practical, and that our implementation team helped make your initial setup and training a smooth experience. We also appreciate your honest feedback about support response times and the issues you experienced following some past updates. We've made significant improvements in these areas by strengthening our support processes and enhancing our quality assurance practices to help ensure updates are more reliable and less disruptive. It's great to know that Confience is helping you streamline sample registration, reporting, proposal creation, and inventory management while replacing manual Word based processes with a more efficient workflow. Thank you for your trust and for helping us continue to improve. ### 12. Above-and-Beyond Support, Though Customization Costs Can Come Up **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 05, 2026 **What do you like best about Confience?** Confience is always willing to go above and beyond when helping with technical issues. **What do you dislike about Confience?** The only negative comment I could give would be that when I've had issues with Sample Master, they could only help up to a certain point and then would bring up customization charges when the issue could not be figured out. **What problems is Confience solving and how is that benefiting you?** We’ve run into multiple issues with Sample Master, and Confience went above and beyond to help us resolve them. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share your feedback. We're especially grateful for your recognition of our support team. Going above and beyond for our customers is something we take great pride in, and it's rewarding to hear that our team was able to help you navigate and resolve the challenges you encountered with Sample Master. We also appreciate your candid feedback regarding customization charges. We understand that it can be frustrating when a solution requires work beyond standard product functionality. Your comments highlight the importance of clear communication around support, configuration, and customization options, and we value that perspective as we continue to improve the customer experience. At Confience, our goal is to be a trusted partner to our customers, helping them overcome challenges and get the most value from their laboratory software. Thank you for your partnership and for giving us the opportunity to support your team. We look forward to continuing to work together. ### 13. A LIMS that meets just the necessary requirements. **Rating:** 3.5/5.0 stars **Reviewed by:** Fabián S. | Supervisor de Laboratorio, Farming, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** September 10, 2025 **What do you like best about Confience?** MyLIMS is a tool that aids laboratory work, but its implementation can be cumbersome as it takes much longer than initially anticipated. Despite this, the person assisting with the implementation has been a great support. It is useful for processing a large number of samples as one can organize and save Filter views to sort analyses. The ability to capture a large amount of data is a very useful feature. **What do you dislike about Confience?** After-sales, support. It is not 100% in Spanish as some words are in Portuguese. There are instances where loading samples becomes slow, for example, when samples are sorted by a filter. I don't like the mobile version because it is too limited compared to the browser version. **What problems is Confience solving and how is that benefiting you?** There are several issues with the Portal where clients need to see their results urgently, which translates into a problem for the laboratory's image. It is usually resolved, but it takes time. **Official Response from Rossy Hernandez:** > Thank you for sharing your detailed experience with myLIMS. We’re glad to hear that the system’s ability to handle large volumes of samples, organize analyses with filters, and capture extensive data has been useful for your lab. We’re also pleased to know that our implementation team provided valuable support during the process. We take your feedback on post-sales support, language consistency, performance, and mobile functionality very seriously. These are important areas where we are actively working to improve. In particular, enhancing the client portal and mobile experience are key priorities for us, as we know how critical they are for your lab’s image and for delivering results quickly to customers. At Confience, we’re committed to continuous innovation to make myLIMS faster, more intuitive, and more adaptable to your needs. Your input helps us prioritize these improvements, and we truly appreciate you sharing it with us. ### 14. Confience - myLIMS. An Operational Ally **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea R. | Asesor Técnico, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** September 09, 2025 **What do you like best about Confience?** What I like most is that myLIMS helps us a lot with traceability and better organizes workflow in the laboratory. It's an easy-to-use tool, which makes the team adapt quickly. I also highlight that the Confience team has been approachable and professional in their support. **What do you dislike about Confience?** What I like least is that the support service is often very bureaucratic. We know there are more specialized teams capable of resolving certain issues more quickly and effectively, but we are not always allowed direct access to them. This creates a sense of unnecessary barrier when often what we need is just clear guidance or specific direction. Having a more open and direct disposition would be a very positive reflection and would greatly improve the experience for us as clients. **What problems is Confience solving and how is that benefiting you?** myLIMS has allowed us to centralize information in a single system, improve communication between areas, and have clearer and more timely reports. This greatly facilitates daily work and internal coordination. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share your experience! We’re so glad to hear that myLIMS has become an operational ally for your lab — helping with traceability, workflow organization, and clearer communication across teams. It’s also wonderful to know our platform has been easy for your team to adopt. We hear your feedback on support, and we take it seriously. Our goal is always to resolve issues as quickly and clearly as possible, and we’re working on ways to streamline the path to specialized help when you need it. Your comments highlight exactly where we can improve, and we appreciate you pointing it out. We’re grateful to have you as part of the Confience community and look forward to continuing to support your lab’s success. ### 15. A complete software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Farming | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** September 09, 2025 **What do you like best about Confience?** Its ease of use. It is a software that is very comprehensive in terms of the functions that can be performed with it. It is practically possible to integrate everything related to a laboratory, from entering sample data to incorporating product inventories to use. The function of integrating email makes it even a software to do it all. **What do you dislike about Confience?** That when filling in data from a spreadsheet, it is not possible to copy and paste massively. It becomes tedious when there are analyses that cannot be exported from the equipment to the software automatically, and this step has to be done one by one or manually. It would be better if a function could be managed for the use of data massively and not one by one. It would also be good if each user could manage their menu to their liking without changing another user's settings, so this could be more customizable and save time for each user according to their needs. **What problems is Confience solving and how is that benefiting you?** The small number of users available per license. **Official Response from Rossy Hernandez:** > Thank you for sharing your detailed feedback! We’re thrilled to hear that you find myLIMS comprehensive and easy to use — especially that the platform helps you manage everything from sample data to inventories and even email integration. We also appreciate your constructive suggestions. Bulk data entry and user-level customization are areas we know can add real value, and I’ve shared your comments with our product team so they can factor them into upcoming enhancements. Your input helps us continue improving Confience so it saves you time and adapts to your workflows. Thanks again for being part of the Confience community! ### 16. Exceptional Partnership and Ease of Use **Rating:** 5.0/5.0 stars **Reviewed by:** César A. | Gerente de laboratório **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** August 20, 2025 **What do you like best about Confience?** I appreciate the user-friendly interface of MyLims, which makes the software easy to use and learn. The ability to control all laboratory data, from chemical analyses to inventory, is essential for maintaining organization. Additionally, the exceptional partnership and support I receive from Confiança are valuable, especially in difficult times, ensuring that the focus is on problem-solving. The software also complies with ISO 17025 standards, which is crucial for laboratory operations. **What do you dislike about Confience?** I would focus on developing an app that could be used on mobile phones. This is extremely useful, and for me, it is essential to have this functionality. Additionally, I think some services could be offered at no cost to the client. **What problems is Confience solving and how is that benefiting you?** Confiança's MyLims is an easy-to-use tool that facilitates laboratory data control and meets 17025 standards, providing convenience in operation and ensuring reliability in customized solutions during difficult times. **Official Response from Rossy Hernandez:** > Thank you for your thoughtful review! We’re delighted to hear that myLIMS is helping you maintain full control of your laboratory data while supporting compliance with ISO 17025 — and even more so that you value the partnership and support our team provides. Ensuring labs can stay organized and focused, even in challenging times, is exactly what we aim for. We also appreciate your suggestions around mobile accessibility and service options. Expanding functionality through mobile is an exciting area we’re exploring, and your feedback reinforces its importance. Your input helps us prioritize what matters most to our customers. We’re grateful to have your trust and look forward to continuing to support your lab’s success. ### 17. MyLims is a great idea poorly executed **Rating:** 2.0/5.0 stars **Reviewed by:** Kathleen B. | Key Account Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** September 11, 2025 **What do you like best about Confience?** It allows for comfortable quoting, but has a lot of untapped potential. **What do you dislike about Confience?** I don't like that you can't edit analyses in bulk like in the 'quick edit' section in information. The mass unpublishing feature could be enhanced, and in general, everything already available should be improved to modify many samples at once, as larger companies have greater requirements and editing samples one by one takes a lot of time. **What problems is Confience solving and how is that benefiting you?** It allows us to send more formal and serious quotes. **Official Response from Rossy Hernandez:** > Thank you for sharing your experience with myLIMS. We’re glad to hear that the quoting functionality has been helpful for giving your clients more formal and professional proposals. We also appreciate your thoughtful feedback on bulk editing and mass actions. We understand how important these features are for larger laboratories where efficiency at scale is critical. Your input is very valuable, and we’ve shared it with our product team as we continue enhancing myLIMS to better support growing labs. At Confience, we’re committed to continuous innovation so the platform evolves with your needs — making processes faster, more flexible, and more powerful over time. Thank you for helping us improve. ### 18. New Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** September 11, 2025 **What do you like best about Confience?** The advantage of being able to have a process flow, in addition to configuring even complex operations within a system, as well as being able to have traceability of laboratory procedures. **What do you dislike about Confience?** The system, despite being much easier, the issue would be for the regulatory example in Peru we have to comply with several documents that help audits, as well as the agenda I feel that the resource is fine but as it does not attach that to the samples for example: the equipment from planning, checklist, etc. Could improve the experience. Since the frequency of use of these cases is daily for example. The case of control charts for example: it would be good if two results can be evaluated and compared, this would be useful for microbiological, environmental, and hydrobiology cases. **What problems is Confience solving and how is that benefiting you?** In my experience, one of the main problems we face is the configuration of methods in MyLIMS, especially when they require specific calculations (RPD, Horwitz, averages, etc.) that do not always align with the standards, causing inconsistencies and reprocessing. There are also challenges in adequately reflecting duplicates, blanks, and commercial sample results within the flow, as well as standardizing final reports across areas. Having the support of Confience would benefit me by automating calculations, ensuring traceability at each stage, reducing errors in report issuance, and guaranteeing compliance with regulatory requirements, thus optimizing efficiency and confidence in the results. **Official Response from Rossy Hernandez:** > Thank you for taking the time to share such a comprehensive review. We’re very glad to hear that myLIMS helps you configure complex operations, manage workflows, and ensure full traceability of your lab procedures. It’s rewarding to know the system is supporting your compliance efforts and daily operations. We also greatly value your constructive feedback. Your points about attaching supporting documents to samples, enhancing control chart comparisons, and streamlining method configuration with specific calculations are excellent insights. These are exactly the kinds of improvements that can make a real difference for labs working in highly regulated environments like Peru. At Confience, we’re committed to continuous innovation so myLIMS evolves with your needs — automating calculations, strengthening compliance, and making daily use more seamless. Feedback like yours helps us prioritize features that improve efficiency and confidence in results. Thank you for trusting Confience to support your laboratory’s work. ### 19. Confience, excellence in service and support **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan M. | Coordenador de Laboratório e Gestor de Sistemas, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** August 07, 2025 **What do you like best about Confience?** The services provided by Confience are of extreme excellence, we use the myLims system and have a great experience with its performance and support. **What do you dislike about Confience?** I believe the client portal is still a bit confusing for the clients we serve, we have a significant demand requesting support to deal with it. **What problems is Confience solving and how is that benefiting you?** The myLims system from Confience assists us in managing the laboratory from the initial customer service moment in the preparation of commercial proposals to the delivery of the service in the form of analysis reports. **Official Response from Rossy Hernandez:** > Thank you for your kind words! We’re delighted to hear that you’re having a great experience with myLIMS and that both the system performance and our support team have met your expectations. It means a lot to know Confience is helping you manage everything from proposals to final reports with confidence. We also appreciate your feedback on the customer portal. We know how important it is to make the experience smooth not only for labs but also for their customers, and your input will help us refine and improve this area. Thank you for trusting Confience — we’re proud to support your lab’s work every step of the way. ### 20. It's good although it can improve **Rating:** 3.5/5.0 stars **Reviewed by:** Jose V. | Ejecutivo de ventas, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Spanish; Castilian using AI. **Reviewed Date:** September 11, 2025 **What do you like best about Confience?** It is a user-friendly platform with periodic optimizations in its operation. **What do you dislike about Confience?** The server intermittency and crashes with error messages. Also, error messages without the occurrence of this. **What problems is Confience solving and how is that benefiting you?** Quick implementation. Transient errors. Fast support. **Official Response from Rossy Hernandez:** > Thank you for your review! We’re happy to hear that you find Confience user-friendly and that ongoing optimizations and quick implementation have been valuable for your lab. It’s also great to know that our support team has been able to assist you quickly when needed. We also appreciate your feedback on server intermittency and error messages. Reliability is a top priority for us, and our team is working continuously to strengthen performance and reduce interruptions. Your comments help us focus on what matters most for our users. At Confience, we’re committed to ongoing innovation to ensure myLIMS keeps getting faster, more reliable, and more adaptable to your needs. Thank you for helping us get there. ### 21. Innovation and reliability **Rating:** 5.0/5.0 stars **Reviewed by:** Jerri T. | Diretor Comercial, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** August 15, 2025 **What do you like best about Confience?** Traceability, innovation, and reliability **What do you dislike about Confience?** No comments for uses of this resource. **What problems is Confience solving and how is that benefiting you?** Automated and reliable management. **Official Response from Rossy Hernandez:** > Thank you for your review! We’re glad to know that you value the traceability, innovation, and reliability that myLIMS brings to your lab operations. It’s also great to hear that automated and reliable management is making a positive impact on your work. We truly appreciate your feedback and your trust in Confience. ### 22. Good implementation, poor support service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** August 07, 2025 **What do you like best about Confience?** The practicality, system agility, and the possibility of tool expansion **What do you dislike about Confience?** The ticketing system is slow, and there is a lack of quick contact for resolving simple issues. It would be interesting to have contacts to present new features after the first implementation because myLIMS does not always operate with all the functionalities it can provide. **What problems is Confience solving and how is that benefiting you?** Reliability, quality controls, and information management **Official Response from Rossy Hernandez:** > Thank you for sharing your experience with us. We’re glad to hear that you value the practicality, agility, and scalability of myLIMS, as well as the reliability and quality controls it brings to your lab operations. We also appreciate your honest feedback on support. You’re right — timely responses and proactive follow-ups on new features are key to getting the most out of myLIMS. We’re working on ways to improve both the speed of ticket resolution and ongoing customer engagement beyond implementation, so your comments are very valuable to us. Thank you for helping us improve, and for trusting Confience to support your laboratory. ## Confience Discussions - [Confience LIMS: what’s worked well for SAP and legacy integrations, and what hasn’t?](https://www.g2.com/discussions/confience-lims-what-s-worked-well-for-sap-and-legacy-integrations-and-what-hasn-t) - [View Confience pricing details and edition comparison](https://www.g2.com/products/confience/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-25+17%3A41%3A00+-0500&secure%5Bsession_id%5D=abf432f5-c8ff-491e-a756-51daf30dfbbe&secure%5Btoken%5D=5a5bf033995f3cfbb159cd6a547fcef53f5587b5de71c5a698cb886fc83d1535&format=llm_user) ## Confience Features **Lab Informatics** - Instrument Management - ELN Support - Workflow Management - Billing Management - Order Management - Rules-Based Workflow - Configurable Workflow - Decision Support **Chain of Custody** - Sample Management - Data Warehouse - Inventory Management - Document Management - QA/QC - Resource Management - Data Storage Management - Compliance Management - Quality Control Management - Lab Order Management **Agentic AI - LIMS** - Autonomous Task Execution - Cross-system Integration - Decision Making - Third-Party Integrations - Lab Instruments Integration **Additional Functionality** - Electronic Laboratory Notebook - Audit Trail - Document Storage - Data Capture and Transfer - Client Portal - Search/Filter - Collaboration Tools - Barcode Printing - Reporting/Analytics - Real-Time Reporting - Generative AI - Real-Time Monitoring - Access Controls/Permissions - Data Visualization - Role-Based Permissions - Summary Reports - Activity Dashboard - Customizable Fields - API - Electronic Signature - Quality Control - Barcode/Ticket Scanning - Inventory Tracking - Approval Process Control - Certification of Analysis - Secure Data Storage - Quality Assurance - Reporting & Statistics - Data Import/Export - Customizable Reports - Activity Tracking - Compliance Tracking - Barcode Recognition - Billing & Invoicing ## Top Confience Alternatives - [SciNote](https://www.g2.com/products/scinote/reviews) - 4.2/5.0 (303 reviews) - [CrelioHealth LIMS](https://www.g2.com/products/creliohealth-for-diagnostics-product/reviews) - 4.7/5.0 (251 reviews) - [SciSure (formerly known as eLabNext and SciShield)](https://www.g2.com/products/scisure-formerly-known-as-elabnext-and-scishield/reviews) - 4.2/5.0 (206 reviews)