UserGuiding Reviews & Product Details

The flexibility of the product and we have been able to use it many ways to help ourselves and our customers. I also really appreciate that we pointed out the AI feature was not super functional on a mobile phone, but when we sent in our recommendations and notes the team quickly fixed it! Review collected by and hosted on G2.com.

I wish that it was easier to manage the guide pop ups and size so that it was consistent across all devices. Just when I think I have it right everywhere I get on the mobile and I can't tell. Maybe there needs to be a preview of all devices and portrait and landscape mode. Review collected by and hosted on G2.com.

I use UserGuiding for the company's platform onboarding, surveys, and launching new features, and I really like how it speeds up the process compared to front-end development, which would be very time-consuming. Additionally, the surveys have excellent visualization, with response rates that surpass those of a common form, like Google Forms. I love the platform's ease of use; it's simple to understand how to perform each task within UserGuiding, which greatly facilitates learning for new employees. The support offered is extremely fast; every time I needed assistance, I sent an email to the customer success manager, and he was always very helpful, resolving everything quickly and efficiently. I also greatly appreciate the number of features available in UserGuiding, which include guides, hotspots, surveys, segment creation, and setting limits for user presentation. The ease of initial setup is remarkable, allowing for quick application to products. Review collected by and hosted on G2.com.

The cost is quite high, equivalent to a monthly employee's salary. We have already considered the possibility of hiring an employee to create guides and conduct research within our product with the amount we pay for UserGuiding. Review collected by and hosted on G2.com.

I find UserGuiding incredibly useful for creating guides that help our users, who are veterinarians, to better understand our digital services. This tool significantly saves us time and money by allowing sales representatives to focus more on discussing product features rather than spending time on explaining platform usability. The tooltips and modals have excellent design, and the guides are easy to run once live. Although editing a guide can initially be complex, the final results are highly efficient. I also appreciate the support team, which is really reactive and helpful, making the overall process smoother even if the initial setup isn't the easiest. Review collected by and hosted on G2.com.

I find some functionalities in UserGuiding complex to implement, such as placing a tooltip on elements that are not always visible. The translation management is also not straightforward. For instance, once you enable the localization tab, editing the default language becomes difficult, and I dislike having to update all CSV files for each language to manage translations effectively. Additionally, the initial setup wasn't easy, though I appreciate the reactive and helpful support. Review collected by and hosted on G2.com.

I love how UserGuiding effectively facilitates the onboarding of new users and raises awareness of new features, ensuring that our platform members have a smooth journey. It enables my customer service and support team to resolve user issues without needing engineering intervention, thus enhancing operational efficiency. The tool provides valuable user behavior data and survey insights, enabling us to gather impromptu feedback when necessary. I appreciate its easy installation and user-friendly nature, making it accessible for a small team like ours. The reasonable pricing structure has significantly reduced our software costs and administrative overhead. Integrating well with other software, UserGuiding allowed us to implement additional tools tailored to our specific needs, which collectively resulted in saving $14,000 annually. These integrations and the division of administrative responsibilities are particularly beneficial because, despite some feature overlaps, they allow the support team to use it as a dedicated tool for guiding users through friction points. Overall, UserGuiding has a low initial setup time, a cost-effective structure, and the necessary functionality to support our team's needs effectively. I switched from Pendo to UserGuiding primarily due to cost considerations, as Pendo did not meet our needs efficiently and required excessive administrative effort. UserGuiding is the perfect fit, offering the features we need at a fraction of the cost and administrative complexity. Therefore, I am very likely to recommend UserGuiding, rating it a 9 on the recommendation scale. Review collected by and hosted on G2.com.

UserGuiding is limited in its survey capacity, which requires me to use another tool for collecting longer, paid user feedback. Additionally, the user interface feels a bit chunky when used within our native platform. I would prefer surveys that can be easily embedded in emails and more customization options for embedding within native applications. Review collected by and hosted on G2.com.

I like the ease of use and the speed to create guided flows without needing code. The interface is intuitive and allows for validating ideas and onboardings quickly. Review collected by and hosted on G2.com.

Some visual customizations are limited and, depending on the plan, certain important features are restricted. In more complex projects, this may require alternative solutions. Review collected by and hosted on G2.com.

I really appreciate the ease of use that UserGuiding offers, especially how creating guides is a simple point-and-click process. I can easily customize the balloons and build comprehensive step-by-step guides. The browser extension is another standout feature, allowing me to test and evaluate guides without needing deep R&D support. The initial setup of UserGuiding was pretty straightforward and easy to install, which is a big plus. Review collected by and hosted on G2.com.

I don't like the lack of native integration to Zendesk, which is the tool I'm using for support. They seem to be able to integrate with Intercom, but I wish they would provide integration to Zendesk as well. Review collected by and hosted on G2.com.

The ease of use, of creating guides even for new users, creating guides to instruct the client in an easy and intuitive way, always with usability guidelines. Review collected by and hosted on G2.com.

I think there could be a way to move the RC button to wherever we think is best on the screen, because often these buttons on the side of the system end up going unnoticed; unfortunately, this is not possible yet.

And also the reports for data analysis, this could be more practical within the userguiding, today to follow each created segment I need to go one by one and guide by guide to analyze all interactions.

The service is super fast, but when we need to close the chat to validate something, returning to the conversation later has become more difficult. Review collected by and hosted on G2.com.

I like the practicality and centralization of media in UserGuiding. The initial setup was easy, which is always a big plus. Review collected by and hosted on G2.com.

could improve the segmentation and display rules Review collected by and hosted on G2.com.

I like the ease of creating and editing guides in UserGuiding without needing to use code. This allows us to publish announcements without relying on the development team. Review collected by and hosted on G2.com.

The translation is neither practical nor functional, and the localization presents bugs. The translation today is done manually through spreadsheets, line by line, and it is not practical if something needs to be edited or changed in the guide (because then I have to redo all the translation spreadsheets). The localization, even after being deactivated, does not allow the guide to be edited, requiring me to copy it and edit its copy. There could be more resources for searches on the platform and formats of guides. Review collected by and hosted on G2.com.

I truly appreciate how easy UserGuiding is to use, particularly because of the control it offers me. The ability to precisely decide who receives announcements or surveys, when they are launched and ended, and where they appear on the screen, is incredibly valuable for my workflow. UserGuiding has drastically simplified our previously manual survey processes, allowing us to engage with our audience more strategically and efficiently. The data access it provides is outstanding; I can easily track who viewed the communications, how many responded, and their responses. This feature significantly enhances our customer engagement strategies, allowing me to identify and address any issues swiftly. It is also invaluable for managing maintenance notifications, enabling personalized communication with users regarding service interruptions. This capability strengthens our customer relationships by letting us offer tailored support during critical times. Additionally, the deployment of NPS and feature surveys through UserGuiding supports our product and onboarding teams, enhancing communication and learning experiences for our clients. Overall, UserGuiding profoundly enriches our operations by improving both internal workflows and customer interactions. Review collected by and hosted on G2.com.

I wish I could do everything directly on the website instead of using the extension. Review collected by and hosted on G2.com.