UserGuiding Reviews & Product Details

The ease of creating flows and surveys. Review collected by and hosted on G2.com.

The NPS survey bugs

allowing users to vote more than once even if the survey settings do not allow it Review collected by and hosted on G2.com.

I find that UserGuiding makes collecting customer feedback simple and effective. I also like how easy it is to set up and start using the product. Additionally, having reliable customer support every time we need assistance is a big plus. It's very easy to start a new project with UserGuiding and the support is consistently helpful. Review collected by and hosted on G2.com.

Nothing to note Review collected by and hosted on G2.com.

What I like best about UserGuiding is how easy it is to create interactive onboarding flows, product tours, and tooltips without needing coding knowledge. It helps guide new users through features step by step, which improves adoption and reduces the number of support tickets. The drag-and-drop interface is straightforward, and the analytics feature makes it easy to measure how effective the guides are. Overall, it’s a great solution for improving user experience. Review collected by and hosted on G2.com.

Although the tool is very useful, it can sometimes feel limited in customization compared to more advanced platforms. The design options for tooltips and walkthroughs could be more flexible to match brand guidelines. Also, if you’re working with a very complex product, setting up multiple guides can become a bit time-consuming. More integrations with third-party apps would also be a big plus. Review collected by and hosted on G2.com.

The no-code builder is the standout feature. It allows anyone, regardless of technical background, to build polished product walkthroughs quickly. I especially like the personalization and segmentation options, which let us show the right guides to the right users at the right time. The analytics also provide a clear view of how users interact with the guides. Review collected by and hosted on G2.com.

While the platform is excellent overall, there are a few areas for improvement. The customization options for design could be more flexible, as they sometimes feel limited compared to custom-coded solutions. The reporting dashboard is helpful, but could benefit from more advanced filtering and exporting options. Additionally, pricing can be a bit high for smaller teams or startups. Review collected by and hosted on G2.com.

As the leader of the onboarding team, staying in touch with my customers after completing the onboarding steps makes my job easier. Userguiding truly makes me invincible in this step. Getting rid of traditional mailing systems has made our job easier, so that thousands of users can be informed about even the slightest bug, problem or promotion news. Review collected by and hosted on G2.com.

After logging in to the page where we create the guide, some slowness can increase the time it takes to create the guide. Review collected by and hosted on G2.com.

The responses for the survey that we have recently used in the app, have been easy to navigate and take actionable insights. Review collected by and hosted on G2.com.

The initial set up felt slightly more complicated over the tool we were using before, but this is more powerful. Review collected by and hosted on G2.com.

I really like the ease that UserGuiding offers in creating guides and quickly incorporating them into the product, adapting quickly to the user's reality. This platform removes the need for complicated development by a team of devs, which would be a complex and time-consuming process, especially with the continuous release of new features and weekly adjustments. This makes it extremely simple to use and constantly assists users, facilitating the workflow. Additionally, the ability to easily segment the bases is highly valuable, providing a more personalized approach for different sets of users. Another advantage I appreciate is the initial setup, which was very quick and easy, although we needed a front-end developer, the process was fast. UserGuiding really stands out for delivering great value, even if the price is considered high. The absence of an alternative tool with the same features at the same cost further reinforces its value. Review collected by and hosted on G2.com.

The price is quite high, but it's still very worth it for what it delivers. We haven't found another tool with the same features for this price. Make the guides even more customizable. Many times I generate an image in Figma and then upload it to UserGuiding. I believe that the use of AI in this process would be very interesting. Review collected by and hosted on G2.com.

Ease of Setup: Users praise UserGuiding for its straightforward setup process—no coding skills required.

Improved Conversions: By highlighting key features in product tours, businesses have seen increased trial-to-paid conversion rates.

Reduces Support Volume: Interactive guides and walkthroughs lead to fewer support tickets and a more efficient onboarding experience.

Powerful Customization: Extensive design, placement, and segmentation options allow guides to be tailored for different user types and workflows. Review collected by and hosted on G2.com.

One challenge we’ve had with UserGuiding is the Rich Text Editor. When drafting Product Updates or Knowledge Base content, we’ve run into noticeable lag caused by re-rendering issues. While the team made some improvements, the update didn’t extend to the styled-components upgrade we had specifically requested at Trailight, which left our concerns only partly addressed. Review collected by and hosted on G2.com.

I appreciate UserGuiding's ability to launch onboarding guides quickly without the need for direct coding into our application. This capability greatly speeds up the process and allows me to handle the setup independently. I like that I can enhance user experiences and notify users about specific features without needing backend coding or development knowledge. Additionally, the customer support chatbot feature is something I enjoy. The initial setup of UserGuiding was very quick, making the transition from our previous product smooth and efficient. Overall, these aspects collectively make UserGuiding a valuable tool by simplifying complex tasks and improving our workflow. Review collected by and hosted on G2.com.

I dislike the fact that you have to save and then publish changes every time you make an edit. Review collected by and hosted on G2.com.

UserGuiding offers a fast and straightforward solution for implementing user guides, product updates, knowledge bases, user surveys, and other engagement tools within your online application. Integrating it into our existing web-based app was simple—just by adding their JavaScript snippet to our site. After setup, enabling any of their engagement features through the web portal was both easy and efficient. The built-in tracking tools provide immediate insights into how users interact with your content, making it a valuable resource for daily use. I also found their customer support to be very responsive and attentive, always addressing my concerns promptly and following up to ensure everything was resolved. Review collected by and hosted on G2.com.

While the system does provide theme and branding customization options to help you align the appearance of its components with your website, I find that these customization features could be more comprehensive. For example, there is currently no way to fully customize Product Updates or Knowledge Base posts and articles. Additionally, I would appreciate it if the access control feature—which lets you set posts and articles as private or public—were included in all pricing plans, rather than being limited to the higher-tier options. Review collected by and hosted on G2.com.