UserGuiding Reviews & Product Details

UserGuiding lets you build onboarding flows, in-app surveys, and product guides without touching a single line of code. The Resource Center is a standout feature, you can embed it directly in your platform to share updates or help content with users. Customization options are solid, and the setup is straightforward. Support has been consistently responsive and helpful throughout. Review collected by and hosted on G2.com.

Their post editor could be better, and I’d also like to see a native feature for collecting feature requests. Aside from those gaps, it’s a very comprehensive user onboarding tool. Review collected by and hosted on G2.com.

Ease of use, fair price, and simple integration. Review collected by and hosted on G2.com.

Some limitations of the package. I mention as an example having only 1 active banner in the Standard package, I suggest offering at least 2 or 3. But this is a market strategy, I respect the positioning. Review collected by and hosted on G2.com.

It is a complete platform, with practical resources and accessible support. For example, it allows you to create guides, spotlights, checklists, not to mention the Resource Center. This helps educate users on our platform. The checklist within the Resource Center was an unexpected and very timely discovery. It is also very intuitive for new users. Review collected by and hosted on G2.com.

The Checklist does not have a way to be configured to follow a logical sequence. For example, I created 6 checklists that I need to be presented to users in sequence: 1, 2, 3, 4, 5, and 6. However, they are presented randomly (5, 6, 2, 4, 3, 1)... I had to include all of them in the Resource Center, but there I can't configure it so that it no longer appears to users who have completed all the modules. Thus, the Resource Center with the modules (which make up a "self-service" training) remains active even after the user has completed them, becoming an inconvenient "tab" that will constantly be on the user's screen. Review collected by and hosted on G2.com.

I like the ease of creating and adjusting guides within UserGuiding without relying on the development team. I can test quickly and achieve good results. I also appreciate the reliability of the tool. Additionally, the initial setup was really simple and fast, which allowed me to start creating the first guides and put the tool to use in no time. Review collected by and hosted on G2.com.

Sometimes visual customization could be more flexible, and some more complex flows end up requiring manual adjustments. I also miss more in-depth reports to understand in detail the impacts of the guides and user behavior. Review collected by and hosted on G2.com.

I am really loving the new Banner functionality and how easy it is to get them looking good. It saves a bunch of work and lets non-technical people communicate directly with the customers. I also find the initial setup super easy; we just added the tag, and everything was working great. Adding user identification was amazing. Using UserGuiding means we no longer need to build custom solutions for our customers, saving us time and money. Review collected by and hosted on G2.com.

The targeting is very finicky but once it's working it's cooking. Review collected by and hosted on G2.com.

Ease of use, super support, very insightful metrics and reporting, easy to install, and very high ROI Review collected by and hosted on G2.com.

There isn’t much I can really point my finger at. If anything, I’d just like to see better analytical reporting. Review collected by and hosted on G2.com.

UserGuiding is quite straightforward to use, and my developers find it easy to customize as well. I really appreciate the wide range of features it offers, which enables me to deliver product updates, interactive tours, promotions, hotspots, help articles, FAQs, and banners. I also value the option to launch NPS and surveys, as this allows me to gather product feedback quickly and support my sales team with referrals. Review collected by and hosted on G2.com.

I’m disappointed that UserGuiding’s features aren’t available for mobile applications. Since around 30% of my product’s usage happens on our mobile app, this means some users end up missing important updates. I also find it frustrating that positioning a Hotspot precisely over a specific element in my product can be challenging at times. These are the only two problems I’ve encountered with UserGuiding. Review collected by and hosted on G2.com.

We use the in-app training checklists, help bubbles, and NPS prompts. Those things work great. We like that the content can be changed from their app, without having to bug our app developers. Review collected by and hosted on G2.com.

Some features are restricted in the lower plans that make it harder to use, such as number of domains and customization. We are in the middle of a large rebrand so having only 1 customized theme means we can't use UserGuiding for both the old and new at the same time. Review collected by and hosted on G2.com.

I like that it lets you provide information directly within the program, so users don’t have to leave it and go to a separate site. Review collected by and hosted on G2.com.

User tours can feel a bit clunky when the information you’re working with doesn’t align with the tour’s flow. Review collected by and hosted on G2.com.

The UserGuiding app has made our daily life easier, speeding up the process when we need to talk to or notify our clients, very good! Review collected by and hosted on G2.com.

I have nothing that discredits the use of userguiding. Review collected by and hosted on G2.com.