The G2 on Usercentrics

Usercentrics Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Usercentrics easy to use, with a straightforward UI and quick implementation that saves time. (43 mentions)

Users value the user-friendly interface of Usercentrics, simplifying consent management across multiple websites effortlessly. (36 mentions)

Users appreciate the robust GDPR compliance of Usercentrics, ensuring ease of use and seamless integration for data privacy. (27 mentions)

Users appreciate the robust regulatory compliance of Usercentrics, simplifying data privacy management effortlessly while ensuring user trust. (26 mentions)

Users appreciate the ease of compliance with data privacy regulations offered by Usercentrics' user-friendly platform. (25 mentions)

Users value the excellent customer support and quick resolution of issues, enhancing their Usercentrics experience. (25 mentions)

Users find the easy implementation of Usercentrics enhances compliance and user experience effortlessly across multiple languages. (25 mentions)

Users appreciate the variety of features and quick implementation support provided by Usercentrics. (25 mentions)

Users find easy integrations with user-friendly setup, making compliance management straightforward and efficient for newcomers. (22 mentions)

Users find the setup difficulty of Usercentrics frustrating, especially with complex settings and migration challenges. (20 mentions)

Users report a learning difficulty with Usercentrics, citing unclear documentation and minimal tutorials for beginners. (16 mentions)

Users note a lack of customization options in Usercentrics, struggling with separate setups and limited layout personalization. (14 mentions)

Users find the initial setup complexity of Usercentrics challenging, particularly for those with limited technical skills. (12 mentions)

Users find the poor interface design frustrating, with a complicated setup and unintuitive user experience. (11 mentions)

Users find the cookie management confusing due to complexities and unclear navigation compared to Cookiebot. (9 mentions)

Top Pros or Advantages of Usercentrics

1. Ease of Use

Users find Usercentrics easy to use, with a straightforward UI and quick implementation that saves time.

See 43 mentions

See Related User Reviews

Fernando O.

Mid-Market (51-1000 emp.)

4.0/5

"Good and robust experience for more requiring consent needs"

What do you like about Usercentrics?

There is a decent number of features and possible integrations, and once you get a grip, it is also fairly easy to use, just has more features and pos

Erika J.

Enterprise (> 1000 emp.)

4.5/5

"Usercentrics cuts down chasing legal"

What do you like about Usercentrics?

Two year ago our marketing wanted to start running new analytics tag and legal was asking how exactly we'd track consents. We looked into Usercentrics

2. User Interface

Users value the user-friendly interface of Usercentrics, simplifying consent management across multiple websites effortlessly.

See 36 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use CMP"

What do you like about Usercentrics?

A robust and user-friendly consent management platform, making it easy to stay compliant with data privacy regulations. The intuitive interface and cu

Verified User

Enterprise (> 1000 emp.)

4.0/5

"User friendly Consent management Platform"

What do you like about Usercentrics?

User centric provides a very user friendly interface for consent management. It provides everything under one roof event if a business runs multiple w

3. GDPR Compliance

Users appreciate the robust GDPR compliance of Usercentrics, ensuring ease of use and seamless integration for data privacy.

See 27 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use CMP"

What do you like about Usercentrics?

A robust and user-friendly consent management platform, making it easy to stay compliant with data privacy regulations. The intuitive interface and cu

Fanil F.

Small-Business (50 or fewer emp.)

4.5/5

"Consent management without the fuss."

What do you like about Usercentrics?

Usercentrics makes consent management simple and reliable. I like how easy it is to adapt it to different legal requirements and keep the user experie

4. Regulatory Compliance

Users appreciate the robust regulatory compliance of Usercentrics, simplifying data privacy management effortlessly while ensuring user trust.

See 26 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use CMP"

What do you like about Usercentrics?

A robust and user-friendly consent management platform, making it easy to stay compliant with data privacy regulations. The intuitive interface and cu

Fanil F.

Small-Business (50 or fewer emp.)

4.5/5

"Consent management without the fuss."

What do you like about Usercentrics?

Usercentrics makes consent management simple and reliable. I like how easy it is to adapt it to different legal requirements and keep the user experie

5. Compliance

Users appreciate the ease of compliance with data privacy regulations offered by Usercentrics' user-friendly platform.

See 25 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use CMP"

What do you like about Usercentrics?

A robust and user-friendly consent management platform, making it easy to stay compliant with data privacy regulations. The intuitive interface and cu

Fanil F.

Small-Business (50 or fewer emp.)

4.5/5

"Consent management without the fuss."

What do you like about Usercentrics?

Usercentrics makes consent management simple and reliable. I like how easy it is to adapt it to different legal requirements and keep the user experie

6. Customer Support

Users value the excellent customer support and quick resolution of issues, enhancing their Usercentrics experience.

See 25 mentions

See Related User Reviews

Martin H.

Enterprise (> 1000 emp.)

5.0/5

"Usercentrics makes data compliance easy"

What do you like about Usercentrics?

Usercentrics has been a very reliable partner for Flix since the very start of our partnership. Our account managers have always been hugely helpful a

Philip H.

Small-Business (50 or fewer emp.)

4.5/5

"Quick, Simple and it works like a charm"

What do you like about Usercentrics?

I was honestly surprised at how easy it was to get the Usercentrics Cookiebot plugin set up on my WordPress site. Installation took just a couple of m

7. Easy Implementation

Users find the easy implementation of Usercentrics enhances compliance and user experience effortlessly across multiple languages.

See 25 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"A Comprehensive and Supportive Consent Management Platform"

What do you like about Usercentrics?

I appreciate how Usercentrics provides a unified app/web consent management platform that consolidates everything into one convenient place. The dashb

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Easy to use"

What do you like about Usercentrics?

Fulfils all needs and is easy to use. All the functions that are important to us are included. Installation via Google Tag Manager couldn't be easier

8. Features

Users appreciate the variety of features and quick implementation support provided by Usercentrics.

See 25 mentions

See Related User Reviews

Giacomo C.

Mid-Market (51-1000 emp.)

4.0/5

"Excellent Analytics, But Layout Needs More Personalization"

What do you like about Usercentrics?

Analytics part is very well structured, with the possibility of deep diving into granular dimensions.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"A great product"

What do you like about Usercentrics?

The different features and possibilities that it offers. Also the support that we had from their team

9. Easy Integrations

Users find easy integrations with user-friendly setup, making compliance management straightforward and efficient for newcomers.

See 22 mentions

See Related User Reviews

Fernando O.

Mid-Market (51-1000 emp.)

4.0/5

"Good and robust experience for more requiring consent needs"

What do you like about Usercentrics?

There is a decent number of features and possible integrations, and once you get a grip, it is also fairly easy to use, just has more features and pos

Prashant S.

Mid-Market (51-1000 emp.)

4.0/5

"One of the best consent manager which comply with GDPR and CCPA guidelines."

What do you like about Usercentrics?

Its customizable to the end , we can use our own company Logo.I like how we can align it with our company identity. We can integrate with our marketin

Top Cons or Disadvantages of Usercentrics

1. Setup Difficulty

Users find the setup difficulty of Usercentrics frustrating, especially with complex settings and migration challenges.

See 20 mentions

See Related User Reviews

Fernando O.

Mid-Market (51-1000 emp.)

4.0/5

"Good and robust experience for more requiring consent needs"

What do you dislike about Usercentrics?

It is a little complex looking when first setting it up specially considering Cookiebot as its predecessor in my implementation process.

Niklas Alexander F.

Enterprise (> 1000 emp.)

2.5/5

"Used to be good, not a fan of the new"

What do you dislike about Usercentrics?

Hard to get the setting ID, forced to have accept all button rather than just the save settings with all categories preselected/not selected. Furtherm

2. Learning Difficulty

Users report a learning difficulty with Usercentrics, citing unclear documentation and minimal tutorials for beginners.

See 16 mentions

See Related User Reviews

Prashant S.

Mid-Market (51-1000 emp.)

4.0/5

"One of the best consent manager which comply with GDPR and CCPA guidelines."

What do you dislike about Usercentrics?

Its quite hard for beginner to understand about its advanced features. Price it quite agressive for small buisness.

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"Good features but frustrating setup"

What do you dislike about Usercentrics?

I felt the documentation left a lot to be desired, it was scattered all over the place and not very helpful. Things like a "global" setup isn't well d

3. Limited Customization

Users note a lack of customization options in Usercentrics, struggling with separate setups and limited layout personalization.

See 14 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Allround tool for consent management with excellent integrations and easy user interface"

What do you dislike about Usercentrics?

It is hard to find a downside, as the tool is extremely well designed, easy to use and helpful. One thing I disliked is that when managing a lot of we

Giacomo C.

Mid-Market (51-1000 emp.)

4.0/5

"Excellent Analytics, But Layout Needs More Personalization"

What do you dislike about Usercentrics?

Layout could be more personalised, there is no possibility of uploading our font to make it consistent with website and app.

4. Complexity Issues

Users find the initial setup complexity of Usercentrics challenging, particularly for those with limited technical skills.

See 12 mentions

See Related User Reviews

Fernando O.

Mid-Market (51-1000 emp.)

4.0/5

"Good and robust experience for more requiring consent needs"

What do you dislike about Usercentrics?

It is a little complex looking when first setting it up specially considering Cookiebot as its predecessor in my implementation process.

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Powerful and reliable, but not always easy to customize"

What do you dislike about Usercentrics?

Sometimes it feels a bit too rigid and complex to customize — especially when you want to adjust the design or fine-tune how the banner behaves. It ca

5. Poor Interface Design

Users find the poor interface design frustrating, with a complicated setup and unintuitive user experience.

See 11 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Occasionally clunky but does the job"

What do you dislike about Usercentrics?

The UX is not always intuitive (e.g. user management), it takes time to find things

Julio Cesar M.

Mid-Market (51-1000 emp.)

4.0/5

"Great Integration and Previews, But UI Needs Improvement"

What do you dislike about Usercentrics?

The UI is not very intuitive. Every configuration opens in a different tab in the browser.

6. Cookie Management

Users find the cookie management confusing due to complexities and unclear navigation compared to Cookiebot.

See 9 mentions

See Related User Reviews

Fernando O.

Mid-Market (51-1000 emp.)

4.0/5

"Good and robust experience for more requiring consent needs"

What do you dislike about Usercentrics?

It is a little complex looking when first setting it up specially considering Cookiebot as its predecessor in my implementation process.

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"does what it has to"

What do you dislike about Usercentrics?

its not clear wheter i've signed up with cookiebot or usercentrics.

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Tiago L.

Director, Project Manager

Small-Business (50 or fewer emp.)

11/23/2025

"Straightforward Design and Appealing Colour Scheme"

4.5/5

What do you like best about Usercentrics?

I appreciate how straightforward it is, and I also really like the color scheme. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Nothing really, I feel like all of it's functions are quite easy to use. Review collected by and hosted on G2.com.

Response from Yonina Spithoven of Usercentrics

edit

Hi Tiago,

Thanks for sharing your experience! We’re happy to hear you find Usercentrics easy to use and that the design resonates with you too. Great to know we’re helping you stay GDPR-compliant in a straightforward way.

Kind regards,

The Usercentrics Team

Utsav C.

Privacy Tools Engineer

Small-Business (50 or fewer emp.)

11/11/2024

"Usercentrics is very easy to understand"

5/5

What do you like best about Usercentrics?

The interface is very user-friendly and straightforward, making it easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

I have no complaints about Usercentrics; there is nothing I dislike about it. Review collected by and hosted on G2.com.

Response from Review Platforms of Usercentrics

edit

Hi Utsav,

Thanks so much for taking the time to share your experience with Usercentrics. We greatly appreciate you taking the time to provide feedback, and it motivates us to continue providing excellent service for our customers and partners.

We’re always here to listen and keep improving, and we look forward to continuing to work together.

Kind regards,

The Usercentrics Team

Benjamin M.

3D Druck / Selbstständig im Nebengewerbe

Enterprise (> 1000 emp.)

10/10/2025

"Solid CMP for our company"

4.5/5

What do you like best about Usercentrics?

Usercentrics CMP helped us a lot in migrating to an easy to use, easy to manage solution for our cookie consent management. Our CSM is well reachable. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

When we introduced it, we missed S2S functionality, which UC is now integrating. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hey Benjamin,

Thanks for sharing your experience! We're happy to hear that the migration to Usercentrics CMP went smoothly and that you find it easy to use and manage. It’s also great to know that your Customer Success Manager has been readily available to support you. We also appreciate your input regarding S2S functionality, it’s great to know that the recent improvements are aligning with your needs.

Kind regards,

The Usercentrics Team

Max B.

Senior E-Commerce Manager

Mid-Market (51-1000 emp.)

3/26/2025

"Simple. Secure. Reliable."

5/5

What do you like best about Usercentrics?

What I appreciate most about Usercentrics is how easy it is to integrate and use. The setup is straightforward, and once it’s running, I barely have to touch it – it truly is a set-and-forget solution. Despite rarely needing to log in, whenever I do have a question or need support, the customer service team is outstanding: always friendly, super professional, and incredibly responsive. They really take the time to understand my needs and always find a solution. That level of support makes a huge difference. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Honestly, it’s not the tool itself that I dislike – it’s the fact that we’re required to manage cookies and implement a CMP in the first place. But that’s just the reality of today’s legal environment, and Usercentrics helps us handle it in the best possible way. Review collected by and hosted on G2.com.

What problems is Usercentrics solving and how is that benefiting you?

Usercentrics continuously scans my websites and automatically detects new cookies or tracking technologies. It suggests how to categorize them and enables easy management via Google Tag Manager. One of the biggest benefits for me is that it also keeps the legal texts for each service up to date automatically, which helps me stay compliant without having to constantly monitor changes myself. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hello Max,

Thank you for your thoughtful review! We’re thrilled to hear that you find Usercentrics easy to integrate and use, and that our customer service team has made such a positive impact. We’re glad to be your reliable solution in navigating the legal requirements.

Thanks again for trusting Usercentrics!

Kind regards,

The Usercentrics Team

Dominik U.

Head of Material Date & Information Products

Enterprise (> 1000 emp.)

10/1/2025

"Efficient Consent Management, a strong partner in data protection and compliance"

4/5

What do you like best about Usercentrics?

As an internationally operating company with various markets, we place great importance on data protection and regulatory requirements (e.g., GDPR, ePrivacy). Usercentrics helps us to implement these requirements consistently and reliably and provides the necessary tools to document consent data in a traceable manner. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

For standard cases, the documentation is good. For complex use cases (e.g., custom APIs, individual consent logics, deeper integration), we would have liked more examples and best practices. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hey Dominik,

Thank you for sharing your experience! We’re glad to hear that Usercentrics helps you implement compliance consistently and that the vendor library has saved you time. We also appreciate your feedback on documentation for more complex use cases - insights like yours help us continue improving.

Kind regards,

The Usercentrics Team

Verified User in Mental Health Care

Mid-Market (51-1000 emp.)

10/16/2025

"Easy Setup and Reliable Tracker Monitoring"

4/5

What do you like best about Usercentrics?

Simple to set up, constant scanning of our website keeps a count of any new trackers that might have been added without us noticing. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Their pricing model: Even if we just display consent banners to specific regions, we still get charged for sessions from all regions, even the ones we don't have subject to consent. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

edit

Hello there,

Thank you for your review! We’re happy to hear that you found Usercentrics easy to set up and that the automatic scanning feature helps you stay on top of new trackers effortlessly. Your feedback about the pricing model is valuable - we understand how important flexibility is, and we’ll make sure it’s shared with our team. It’s great to know that Usercentrics is supporting your marketing and analytics consent needs effectively.

Kind regards,

The Usercentrics Team

Julio Cesar M.

Mobile Apps Team Lead

Mid-Market (51-1000 emp.)

10/22/2025

"Great Integration and Previews, But UI Needs Improvement"

4/5

What do you like best about Usercentrics?

I like the technical integration, previews, and drafts. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

The UI is not very intuitive. Every configuration opens in a different tab in the browser. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

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Hello Julio,

Thank you so much for taking the time to share your feedback! It’s great to hear that the technical integration, preview capabilities, and configuration drafts are supporting your workflow effectively. We also appreciate your input regarding the UI and navigation experience. Feedback like yours is essential as we continue to refine the platform and make configuration even more seamless.We’re happy Usercentrics is contributing to a more organized and efficient consent management process for your team.

Thanks again for your thoughtful review!

Kind regards,

The Usercentrics team

Vikas Kumar S.

Software Development Engineer

Mid-Market (51-1000 emp.)

5/30/2025

"User-friendly solution for managing cookie consent"

4.5/5

What do you like best about Usercentrics?

As someone new to consent management tools, I found Usercentrics very easy to set up and use. The interface is clean and beginner-friendly. I liked how it clearly guided me through configuring consent for different services, and the documentation was helpful. It also helped me make sure my site stays compliant with privacy regulations without too much technical effort. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Sometimes the number of settings and options can be a little overwhelming for beginners. I also noticed that the customization options for the design could be more flexible for non-developers. It would be helpful if there were more templates or presets for different website styles. Review collected by and hosted on G2.com.

What problems is Usercentrics solving and how is that benefiting you?

Usercentrics helps solve the problem of managing user consent for cookies and tracking technologies, which is important for complying with privacy laws like GDPR and CCPA. As someone who is not very experienced with legal or technical requirements, I found it really helpful that Usercentrics takes care of most of the complex work for me. It ensures that my website collects and stores consent properly, so I don’t have to worry about getting into legal trouble or doing something wrong. This gives me peace of mind and helps me focus more on building my website or project. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

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Hey Vikas,

thank you for your detailed feedback! We're glad to hear that you found Usercentrics easy to use and helpful for staying compliant. We appreciate your feedback on customization and will continue working to make the setup more intuitive for all users. Your input helps us improve—thanks again for sharing!

Kind regards,

The Usercentrics Team

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/26/2025

"Robust consent management with excellent flexibility and support"

4.5/5

What do you like best about Usercentrics?

Usercentrics offers an extremely customizable and developer-friendly Consent Management Platform (CMP). The UI is clean and easily brandable, while the configuration options allow for precise control over consent flows and legal compliance across regions. Integration with popular tag managers and direct API access make it particularly valuable for teams needing fine-grained tracking control. The support team is knowledgeable, responsive, and actively helps resolve implementation challenges. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

While the product is feature-rich, the learning curve can be steep for new users due to the complexity of configuration options. Documentation, though comprehensive, could be more beginner-friendly. Additionally, the dashboard can feel slightly sluggish with large datasets or configurations, which may hinder productivity during heavy updates or audits. Review collected by and hosted on G2.com.

What problems is Usercentrics solving and how is that benefiting you?

Usercentrics enables us to ensure full compliance with GDPR and other regional data privacy regulations without compromising user experience or data strategy. It provides a centralized, reliable solution to manage consent across multiple domains and services, helping reduce legal risk, increase transparency, and build user trust. The ability to dynamically manage scripts based on consent status has also improved our data hygiene and analytics reliability. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

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Hello there,

thank you for your thoughtful review! We're glad to hear that you're finding value in Usercentrics' flexibility, developer tools, and support.

We appreciate your feedback on the learning curve and dashboard performance—continuous improvements in usability and speed are a priority for us. Thanks for trusting us with your compliance needs!

Kind regards,

The Usercentrics Team

Andrew S.

Web Developer

Marketing and Advertising

Enterprise (> 1000 emp.)

3/6/2025

"CPRA compliance"

5/5

What do you like best about Usercentrics?

In my role as web developer at our company I was tasked with comparing more than a dozen solutions to meet our digital compliance needs. I found Usercentrics to be our strongest choice. Every interaction I have had with the Usercentrics team has met or exceeded my expectations and handled in a professional manner. Their knowledge and helped make the implementation of their platform painless. Lots of customizations are available and easy to use. Customer support has been responsive and handled my questions in a timely manner. Our website has frequent traffic, it's reassuring that each user has robust privacy options at their disposal. Review collected by and hosted on G2.com.

What do you dislike about Usercentrics?

Usercentrics offers best in class feature set to handle CPRA requirements, albeit with one exception. They do not handle DSAR directly, however, they do offer a solution with full integration of MineOS. Once you have configured MineOS with your company CRM you my get frequent DSAR requests and these can be fully automated. You may want to factor this additional integration with MineOS into your budget to meet your company compliance needs. Review collected by and hosted on G2.com.

Response from Hanna Sternkopf of Usercentrics

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Hello Andrew,

Thank you so much for your detailed and thoughtful review! We're glad to hear that you had such a good experience with Usercentrics CMP. We appreciate your feedback on DSAR integration, it helps us to improve and also to ensure we're meeting all aspects of our customers' needs.

Thank you again for sharing your experience with us!

Kind regards,

The Usercentrics Team