Compare Confluence and Upland RightAnswers 
Featured Products
At a Glance
Market Segments
Mid-Market (48.1% of reviews)
Enterprise (56.5% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
$45.00 1 Users Per Month
Confluence
Star Rating
(4,265)4.1 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansUpland RightAnswers
Star Rating
(48)4.5 out of 5
Market Segments
Enterprise (56.5% of reviews)
Pros & Cons
Entry-Level Pricing
$45.00 1 Users Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Confluence excels in team collaboration, with users praising its deep integrations with tools like JIRA and Slack, which enhance productivity and streamline workflows. Many find it beneficial for centralizing knowledge and maintaining structured documentation, such as project requirements and SOPs.
- Users say that Upland RightAnswers offers a high level of flexibility for smaller companies, treating them with respect and accommodating their specific needs. Reviewers appreciate the ability to segment content for different user groups, making it easier for employees to access relevant knowledge.
- According to verified reviews, Confluence has a significantly higher overall satisfaction score, indicating that users feel more positively about their experience. The platform's rich formatting styles and access control features are frequently highlighted as key advantages that enhance usability.
- Reviewers mention that while Upland RightAnswers has a clean layout and straightforward setup process, it faces challenges in market presence compared to Confluence, which boasts a larger user base and more extensive review activity, suggesting a more robust community and support network.
- Users highlight that Confluence's ease of use is a major selling point, with many finding it intuitive for documenting and sharing knowledge across teams. This contrasts with Upland RightAnswers, where some users have noted that while it meets their needs, it may not be as user-friendly for all team members.
- G2 reviewers indicate that Upland RightAnswers shines in customer support, receiving high marks for responsiveness and assistance. However, Confluence's overall support quality is still well-regarded, with users appreciating the resources available for troubleshooting and guidance.
Pricing
Entry-Level Pricing
Confluence
Free
Free
10 Users Per Month
Free forever for 10 users
- Pages & Spaces
- Organize & connect work with databases
- Hundreds of templates
Upland RightAnswers
Knowledge Unlimited
$45.00
1 Users Per Month
- KCS Enabled
- Access Knowledge
- Author Knowledge
Free Trial
Confluence
Free Trial is available
Upland RightAnswers
No trial information availableRatings
Meets Requirements
8.5
3,621
8.5
39
Ease of Use
8.0
3,672
8.5
40
Ease of Setup
8.3
1,171
8.1
38
Ease of Admin
8.0
843
8.5
31
Quality of Support
8.1
2,473
9.0
36
Has the product been a good partner in doing business?
8.5
761
9.2
32
Product Direction (% positive)
7.5
3,565
8.2
39
Features by Category
Administration
Not enough data
7.8
13
Not enough data
8.5
10
Not enough data
8.2
11
Knowledge Management
Not enough data
9.0
17
Not enough data
8.7
13
Not enough data
8.6
12
Compliance
Not enough data
9.0
12
Not enough data
9.3
12
Not enough data
8.7
10
Not enough data
8.8
10
Customer Support
Not enough data
8.6
13
Not enough data
8.3
10
Not enough data
8.8
10
Data Security
Not enough data
Feature Not Available
Not enough data
9.2
8
Not enough data
9.0
12
Not enough data
7.1
8
Administration
Not enough data
8.1
8
Not enough data
8.1
13
Not enough data
9.6
12
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.5
784
9.3
12
8.4
740
9.6
9
8.8
786
9.3
14
8.3
656
7.3
13
7.8
439
8.7
10
8.6
525
8.8
11
Knowledge Dissemination
8.3
676
8.5
11
8.6
781
8.7
14
9.2
861
8.9
12
8.6
795
8.7
14
8.1
485
7.5
8
7.8
424
8.1
8
8.7
524
9.4
8
8.4
486
6.7
8
8.5
450
7.3
8
Agentic AI - Knowledge Base
7.7
180
Not enough data
7.7
180
Not enough data
7.6
180
Not enough data
Login Options
9.4
55
Not enough data
8.7
43
Not enough data
Productivity
8.1
40
Not enough data
8.4
43
Not enough data
8.5
41
Not enough data
8.1
42
Not enough data
8.4
43
Not enough data
Customization
8.4
43
Not enough data
9.1
45
Not enough data
8.6
41
Not enough data
Agentic AI - Unified Workspaces
7.9
37
Not enough data
8.2
39
Not enough data
Automation
8.8
59
Not enough data
8.8
58
Not enough data
8.9
61
Not enough data
Administration
8.9
61
Not enough data
8.7
56
Not enough data
9.2
56
Not enough data
Project management
9.0
58
Not enough data
8.6
58
Not enough data
9.0
59
Not enough data
8.7
57
Not enough data
8.6
55
Not enough data
8.1
54
Not enough data
8.7
58
Not enough data
Workload
8.2
56
Not enough data
8.7
58
Not enough data
8.8
58
Not enough data
8.4
56
Not enough data
Communication & Collaboration
8.9
57
Not enough data
9.3
65
Not enough data
9.2
66
Not enough data
Cost Management
8.2
57
Not enough data
8.3
56
Not enough data
8.1
54
Not enough data
Integration
8.4
53
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
Generative AI
8.4
55
Not enough data
8.4
54
Not enough data
Agentic AI - Work Management
8.1
50
Not enough data
8.1
51
Not enough data
8.2
51
Not enough data
8.3
51
Not enough data
Communication
7.6
70
Not enough data
8.7
72
Not enough data
8.0
67
Not enough data
8.4
74
Not enough data
8.6
68
Not enough data
Content & Documents
9.0
77
Not enough data
9.0
73
Not enough data
8.9
74
Not enough data
9.1
74
Not enough data
Controls
8.6
65
Not enough data
8.7
66
Not enough data
8.8
69
Not enough data
8.3
65
Not enough data
8.5
67
Not enough data
Project Management
8.5
69
Not enough data
8.7
67
Not enough data
9.0
66
Not enough data
9.2
68
Not enough data
Remote Collaboration
9.1
69
Not enough data
8.9
66
Not enough data
8.9
67
Not enough data
7.7
66
Not enough data
Generative AI
8.3
70
Not enough data
8.1
68
Not enough data
Agentic AI - Project Collaboration
7.6
63
Not enough data
8.0
62
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7
5
Self-Service Experience
Not enough data
8.5
10
Not enough data
8.2
12
Not enough data
6.0
10
Not enough data
7.2
6
Not enough data
7.4
7
Self-Service Platform
Not enough data
6.0
8
Not enough data
6.7
5
Not enough data
6.7
5
Not enough data
6.4
7
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management and Discovery - IT Documentation
8.4
178
Not enough data
8.5
183
Not enough data
8.5
182
Not enough data
Operations - IT Documentation
8.4
179
Not enough data
8.0
174
Not enough data
8.2
174
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Confluence and Upland RightAnswers are categorized as Knowledge Base
Unique Categories
Confluence is categorized as Project Collaboration, Unified Workspaces, Work Management, and IT Documentation
Upland RightAnswers is categorized as Contact Center Knowledge Base, Customer Self-Service, and ServiceNow Store Apps
Reviews
Reviewers' Company Size
Confluence
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upland RightAnswers
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
20.9%
Information Technology and Services
19.5%
Internet
6.4%
Financial Services
5.5%
Marketing and Advertising
4.4%
Other
43.3%
Information Technology and Services
23.9%
Financial Services
8.7%
Banking
6.5%
Retail
6.5%
Computer Software
6.5%
Other
47.8%
Discussions
What is confluence tool used for?
6 Comments
TS
In short, it is a tool to collaborate on content across an organization, track changes/workflows for policies and procedures, and even act as an internal...Read more
Uses for Confluence?
3 Comments
FP
Yes we use it. We have an internal intranet on sharepoint but we use confluence for all our development documentation because it has its tight integration...Read more
What are the characteristics of confluence?
3 Comments
JK
It's a helpful tool for documentation, summaries, and collaboration. Information is organized and surfaced in a comprehensive (but not overwhelming) format....Read more
Upland RightAnswers has no discussions with answers
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