Upland RightAnswers Features

Self-Service Experience (5)

Knowledge Base: Provides a repository of information that can be used by those seeking support.
Searchable Articles: Makes articles in the knowledge base searchable on the web.
Community Forums: Enables users to engage with other users to solve common issues.
Mobile Optimization: Optimizes the customer self-service experience on mobile devices
Personalization: Gives the user targeted, personalized results based on their activity or preferences

Database Management: Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable.
Data Workflows: Operationalizes data delivery workflows to easily scale repeatable preparation needs
Issue Management: Provide workflows to create and escalate issues related to risks and requests
Integrations: Integrates with live chat, chatbots, help desk, or other customer service software
User, Role, and Access Management: Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Performance and Reliability: Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took

Policies and Controls: Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc.
Data Governance: Ensures user access management, data lineage, and data encryption
Compliance: Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA.
Auditing: Perform ad-hoc or ongoing IT audits at different levels of the company.

Templates: Provides pre-made templates for wiki pages and knowledge articles.
In-Content Feedback: Allows users to leave feedback within a wiki page or knowledge article.
Versioning and Version History: Allows users to see version history and return to previous versions of wiki pages.
Decision Trees: Displays knowledge articles to be arranged in a decision tree.
Duplicate Detection: Detects any creation of already existing knowledge pages and alerts user
Content Editor: Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio

Page Analytics: Provides data on wiki page and knowledge article use.
Permissions: Allows administrators to provide permissions and gate pieces of content based on role.
Knowledge Sharing: Offers additional tools that facilitate knowledge sharing and collaboration.
Notifications: Notifies users when changes occur.
Advanced Search: Offers AI-based search capabilities
Browser Extension: Allows users to capture knowledge from the web
Organization: Allows knowledge pages to be organized into sections and subsections as needed
Other Integrations: Integrated with other tools to faciliate the sharing of information
Knowledge Integrations: Integrates with other knowledge repositories in the business

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives