Upland RightAnswers Features

Self-Service Experience (5)

Knowledge Base: Provides a repository of information that can be used by those seeking support.
Searchable Articles: Makes articles in the knowledge base searchable on the web. 10 reviewers of Upland RightAnswers have provided feedback on this feature.
Community Forums: Enables users to engage with other users to solve common issues.
Mobile Optimization: Optimizes the customer self-service experience on mobile devices
Personalization: Gives the user targeted, personalized results based on their activity or preferences

Database Management: Administrators can access and organize data related to incidents, requests, and changes to produce reports or make data more navigable. This feature was mentioned in 12 Upland RightAnswers reviews.
Data Workflows: Operationalizes data delivery workflows to easily scale repeatable preparation needs This feature was mentioned in 10 Upland RightAnswers reviews.
Issue Management: Provide workflows to create and escalate issues related to risks and requests This feature was mentioned in 10 Upland RightAnswers reviews.
Integrations: Integrates with live chat, chatbots, help desk, or other customer service software
User, Role, and Access Management: As reported in 12 Upland RightAnswers reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Performance and Reliability: Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took 12 reviewers of Upland RightAnswers have provided feedback on this feature.

Policies and Controls: Ability to control file/folder access by user or group, external sharing permissions, editing policies, device location restrictions, sharing by device, etc. This feature was mentioned in 12 Upland RightAnswers reviews.
Data Governance: As reported in 11 Upland RightAnswers reviews. Ensures user access management, data lineage, and data encryption
Compliance: Deliver standard reports for compliance standards and frameworks such as ISO, SOX, PCI, and HIPAA.
Auditing: Perform ad-hoc or ongoing IT audits at different levels of the company.

Data Transport: Protects data with some form of encryption as it leaves your secure or local network.
Access Management: Allows administrators to set user access privileges to permit approved parties to access sensitive data. This feature was mentioned in 12 Upland RightAnswers reviews.
Multi-Factor Authentication: Requires a second level of authentication, such as sms messaging or customized tokens, to access data.

Templates: Provides pre-made templates for wiki pages and knowledge articles. This feature was mentioned in 12 Upland RightAnswers reviews.
In-Content Feedback: Allows users to leave feedback within a wiki page or knowledge article.
Versioning and Version History: Based on 13 Upland RightAnswers reviews. Allows users to see version history and return to previous versions of wiki pages.
Decision Trees: Displays knowledge articles to be arranged in a decision tree. This feature was mentioned in 12 Upland RightAnswers reviews.
Duplicate Detection: Detects any creation of already existing knowledge pages and alerts user 10 reviewers of Upland RightAnswers have provided feedback on this feature.
Content Editor: Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio This feature was mentioned in 10 Upland RightAnswers reviews.

Page Analytics: Provides data on wiki page and knowledge article use. This feature was mentioned in 11 Upland RightAnswers reviews.
Permissions: As reported in 12 Upland RightAnswers reviews. Allows administrators to provide permissions and gate pieces of content based on role.
Knowledge Sharing: Based on 10 Upland RightAnswers reviews. Offers additional tools that facilitate knowledge sharing and collaboration.
Notifications: Notifies users when changes occur. This feature was mentioned in 12 Upland RightAnswers reviews.
Advanced Search: Offers AI-based search capabilities
Browser Extension: Allows users to capture knowledge from the web
Organization: Allows knowledge pages to be organized into sections and subsections as needed
Other Integrations: Integrated with other tools to faciliate the sharing of information
Knowledge Integrations: Integrates with other knowledge repositories in the business

Knowledge Base: Enables the creation of an internal repository of knowledge articles This feature was mentioned in 15 Upland RightAnswers reviews.
Publishing Workflows: Provides workflows for writing, editing, approving, and publishing knowledge article content 13 reviewers of Upland RightAnswers have provided feedback on this feature.
Analytics: Helps users understand which knowledge articles are working and identifies areas of improvement This feature was mentioned in 12 Upland RightAnswers reviews.

Intelligent Search: Offers a search function that auto-suggests the knowledge articles that best fit the agent’s query This feature was mentioned in 13 Upland RightAnswers reviews.
Suggestions: Based on 10 Upland RightAnswers reviews. Analyzes customer support tickets or conversations to suggest relevant knowledge articles
Decision Trees: Allows for the creation of flowcharts or decision trees that guide agents step-by-step through resolving customer issues This feature was mentioned in 10 Upland RightAnswers reviews.

Autonomous Task Execution: Capability to perform complex tasks without constant human input
Multi-step Planning: Ability to break down and plan multi-step processes
Cross-system Integration: Works across multiple software systems or databases
Adaptive Learning: Improves performance based on feedback and experience
Natural Language Interaction: Engages in human-like conversation for task delegation
Proactive Assistance: Anticipates needs and offers suggestions without prompting
Decision Making: Makes informed choices based on available data and objectives